凤凰职教第三册Unit3电子教案

名称项目Unit3课时课时分配言前台出色的基础课MayIHelpYou?61,2Warming-uplisteningandspeaking3,4,5Readingandwriting课型New特点6,7,8Reallifeskills授课班级地点5号楼教学目标能力（技能）目标知识目标素质目标ToimproveSs’abilityofgettinginformationthroughreading&listening.Toknowhowtoaskquestionstoknowcustomers'needsandunderstandtheimportantroleofaserver.Tomasternewwordsandphrases;tofinishexercises.Togetthemainideaofthewholepassage.Trytouseproperwordsandbodylanguagestoservecustomersefficientlyandpolitely.Studentswillbeabletouseup-sellingtechniques.重点难点及解决方法Keypoints：togetthemainideaofthereadingpassage.全面理解阅读材料，了解一名服务人员的重要性并能读懂信号满足顾客需求。Difficultpoint：tousetheusefulexpressionstoaskquestionsatcheck-inandtakingorders.听懂所听材料，并掌握在宾馆登记入住时和餐馆时常用的提问句式。教学策略与方法根据销售类服务人员常见的服务内容，创设生动的职业情景，巧妙设置思维活动，让学生通过思考，组织语言，融入技巧，开拓思维，举一反三的运用一定的方法实现优质服务。教学资料及教学准备Exercisebookandstudents'booksTestpapersSomeexamplesentences板书设计UnitThreeNewwordsandexpressions: languagepoints:教学后记本单元以接待顾客岗位的人员工作态度、服务质量为切入点，以宾e接待、餐馆点餐为主要职业情景，让学生了解提供优质服务，不仅需要।

专业知识，更需要娴熟的人际沟通技巧，察言观色的技巧、以顾客为中心的宗匕日。教学过程教学程序与内容教师活动-导学生活动-演设计意图UnitThree第一课时(前台接待Warming-up,Listenii&SpeakingAStepOne：Wrm-upActivityl:Somepeoplearetalkingabouttheservicethey'vereceived.Havetheyreceivedgoodorbadservice?WriteGforgoodorBforbadintheblanks.Activity2：Discussingroups:Whatshouldbedonetoimprovethebadservicementionedabove?StepTwO：Listening&SpeakingAlg<ctivity1:Listentotheconversationandtick(V)whereithappens..Activity2IntensiveListeningListenagain.Then.underlinethequestionsaskedbythehoiclerk. QuestionsAskedatCheck-in Doyouhaveareservation?Howlongwillyoubestaying? Doyoupreferasmokingornon-smokingroom? Willyoubepayingbycashorcreditcard?学生自主进行信息判断。分组讨论，派代表向*班汇报。听录音，关注工作流矛中的关键词来获取答案。el学生听并画线找出宾t接待员提出的问题，h时模仿其语音语调。了解好的服务和不好的服务，形成优质服务的态度。进一步帮助学生进入到亡顾客接待情境，引导学生思考在顾客接待过程中如何改善服务质量。1辨析对话中人物所在的场所。律握常见的塞馆前台接待对话，同时模仿语音语调。

Couldyoufilloutthisregistrationform,please?鼓励学生从已学对话中找出符合的问句，在此at基础上，让学生自行编写问句进行扩充。y。巩固学生在活动2中所学到的顾客接待用语与宾馆前台接待登记入住时的顾客信息收集；同时，为活动4的模拟真实情境中的恰当运用做准备。复习巩固宾馆前台接待对话，并能够进行简单的日常对话。PossibleResponsesYes,thenameisJoeSmith. I'llbecheckingoutonFriday. Non-smoking,ifyouplease Creditcard,ifyouacceptVisa. Doyouneedtoseemypassport. Activity3Supposeyouworkthefrontdeskofahotel.Askproperquestionstogetthefollowinginformation.Activity4:Completetheconversationandthenrole-plitwithyourpartner.StepThree：SummaryUsefulExpressionsaboutquestionsaskedatchecked-inStepFour：HomeworkAsahotelcleark,knowhowtoaskquestionsatcheck-in.Notes:-Clerk[kla:k]n.旅馆服务台接待员；职员一Coupon['ku:pon]n.（购物的）赠券，优惠券一Checkin登记入住

I'llringthehotel.I'lltellthemwe'llcheckintomorrow...我来给旅馆打电话，通知他们我们明天入住。fCheckout结账离开，结账退房Theypackedandcheckedoutofthehotel.他们收拾好东西，办理了退房手续。IwasdisappointedtomissBryan,whohadjustcheckedout...我非常失望没有见着布赖恩，他刚退房走了。fReservation[irez9'veijn]n.预定，预约Hewenttothedesktomakeareservation...他到服务台进行了预订。Doyouhaveareservation?你有预定吗？fmanage['m况nid§]vt.管理，经营Mr.Smithmanagesalargedepartmentstore.史密斯先生经营一家大型百货公司。fmanagetodosth经过努力克服困难，设法做成某事Givenachance,Iwillmanagetodotheworkwell.如果给我机会我会设法做好这项工作。ListeningandSpeaking]StepOne：ReviewReviewsome usefulexpressionsaboutquestionsaskedatcheck-in.1Ask&Answer

UnitThree第二课时(在餐馆)Listening&Speaking:StepTwOListeningActivity1Lookatthepicture,Whatdidthecustomerorder?Tick(V)fromthelist.Activity2ExtensivelisteningListentotheconversationandcirclethecorrectanswers..Activity3IntensiveListeningListenagainandcompletetheordersheetforthewaitress.BStepThreeArrangementArrangethesentencebelowtomakeaconversationbetweencustomerandawaiterinacoffeeshop.Waiter:Areyoureadytoordesir?Customer:Ys,please.’dlikeacupofcoffee.Waiter:Creamandsugar?Customer:Justblackfine.Waiter:Anythingelse,sir?Customer:AndapieceoftoasWaiter:Certainlysir.Comingrightup.Customer:Thankyou.StepFourRole-playReadthemenu.Thenworkw:yourpartnertoturnstoorderandtaketheorder.StepFiveHomeworkTrytorememberthenewworandexpressions.观察图片，判断客人J的实物名称，做出正石选择。初听;再听a学生积极思考，将餐t点餐句子的顺序重排。”,角色扮演出掌握重点单词用法，/I'.好课后复习。thds拜专换场景，进用入“餐馆”这个职业情景，迅速进入waiter这个角色。通过听去实现筛选信息。训练学生熟自悉工作流程中要用的问答，为下一个综合对话活动做句子准备。k理解并掌握重点单词的读音，词义及其用法。

Notes:Carefoi想要；喜欢Wouldyoucareforsomethingtodrink?你想要喝点什么吗?Shedoesftcareforthatcolor.她不喜欢哪种颜色。ReadingHowImportantAreOU?Step1：SkimmingReadthepassageandfindwh"your'jobis.Answer:"You"areaworkerwhosemainjobistodealwithcustomers.From:Youwillrealizethatdealingwithcustomersisamajorpartofyourjob.at快速阅读通过快速浏览课文，找出作为服务人员的“”。UnitThree第三、四课时（一名服务人员的重性）ReadingStep2:Scanning1Readthepassageagaintogetthemainidea.ofthefirsttwoparagraphs."You'playanimportantrolinthesuccessofabusiness.."You"shouldworkhardtorunasuccessfulbusiness.DealingwithcustomersisonlypartofyouFjob.e任务阅读（段落/和2）阅读问题和选项，运用针对问题找出答案的阅读策略，进行阅读，完成阅读任务。Step3:Scanning2Readthepassageagaintofindthetwoexamplesonhowtomakecustomersfeelimportant.①Givethecustomeryourfullattention.②Lookatthecustomerintheeye.Step4:ApplicationLookatthepicturesbelowanreadthe“signs'thecustomers任务阅读（段落3和4看图分析顾客心懒d1出顾客的需要;提供合通过阅读后两段，让学生使用查找的方法，提高阅读技巧，完成阅读任务。让学生灵活使用所学句型;让学生灵

give.①ThemanisinahurryWhatshouldthewaiterd(Suggesthimsomefoodsthatcanbeservedinash(time.②Thewomanthinksthedishesaretooexpensive.Whatshouldthewaiterd(Suggesthersomenicemealsthatarenottoo适的服务.)?)rt)?didPractice&trytorememberthekeypoints.o活使用服务技巧,努力提供优质服务.及时复习巩固，注意查漏补缺。除掌握英语各个语言知识点的一般规律之外，还需要注意英语各个语言知识点的特殊规律。expensive.Step5：SummaryLanguagepointsTheimportantroleofaserverStep6：HomeworkTrytorememberthewordsanexpressionslearnedinclassaimastertheusageofthem.Notes:avoidvt避免favoidsomethings免某事favoidsomebod避免某人favoiddoingsomethings^做某事Thepilotshadtotakeemergencyactiontoavoidadisaster...飞行员不得不采取紧急措施避免灾难的发生。Shefeltthatherfriendstriedtavoidmeetingherpurposely她感觉到她的朋友在故意躲着她。inaddition1另夕卜finaddition副词，位于句尾时，相当于aswell

finadditionto复合介词，“除……之外”，相当于aswellas和besides,后接名词，代词、动名词。Inadditiontolendingmehiscamera,hetaughtmehowtouseit.除了把相机借给我他还教我如何去使用它。f当主语后是艮有nadditionto引导的短语时，谓语动词仍与其前的主语保持一致。Theteacher,inadditiontohisstudents,isinterestedinthefi老师和他的学生都对这部电影感兴趣。lm.WritingSteplRevisionReviewthepassage HowImportantAreou?.Step2ReadiigReadthephoneconversation复习阅读部分课文阅读通过快速阅读的查找技巧，莪让学生在对话中敏UnitThreebelowandunderlinethekeyinformationtheclerkshouldntmiss.感的抓住重要信息，为下一个环节的第五课时Apizza写作做好准（填送货单Delivery备。WritingMynameisAngelaSmith.MyaddressisnumbertwoFrontStreet.Alargepizzawithmushrooms,olivesandextracheese.Step3Role-play角色扮演填写送货单依据送货单的项目，编写Usethemenuonpage38torole并在模拟真

playaconversatioibetweenacustomerandatake-outclerk.Theclerkneedstocompletet]formfordeliveryasshownbelow.Step4SummaryHowtofilloutaformfordeliveryStep5HomeworkReviewwhathavebeenlearnintheunit.ie过实职业场景中进行顾客和职员之间的对话。UnitThree第六课时（提升销售）RealLifeSkillsRealLifeSkillsStep1：Lead-inSupposeyouworkatasupermarket.Readtheposterandchoosetheappropriatedescriptionfromtheboxforeachone.Answer:clearanceregular-pricedmerchandisec.couponspecialpromotionsaleStep2：MatchupLookatsomecustomersshoppingcartsandup-sellanotherproducttoeachoftheBesureyourofferisrelevantwhattheyvebought.Step3：ReadingReadtheconversationbelowHowmanytimesdidthewait导入按要求寻找相关信息匹配练习m.to将学生分成人一组，读对话，并画出有提销售的地方全班核对。本活动为项目的导入部分，让学生从阅读和分析各类超市海报着手，一是让学生进入到模拟真实的情景中；二是储备项目任务 提升销售一一所需要的信息，让学生做好准备，找出推销的内容和理由，并运用本单元所学的语言和职业技能来解决问题，为干下面的活动做好铺垫。

trytoup-sell?Markthemintlconversation.*Wouldyouliketoupgradetoamediumone?*Wouldyoulikecheesewitthat