试点阶段培训安排经验总结user training key learnings

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SAP试点阶段培训安排总结

KeyLearningsfromSAPPilot-Trainingarrangement华新水泥HUAXINCEMENT2008-07©2007凯捷中国1慧眼SAP试点阶段培训安排总结

KeyLearningsfromSAPPilot-Trainingarrangement慧眼SAP试点阶段培训安排总结KeyLearningsfromSAPPilot-Trainingarrangement#项目阶段ProjectPhase活动名称Activities经验描述ExperienceDescriptions0培训总体安排经验总结OveralltrainingarrangementSummary培训前期Prophase成功经验：培训前通过签到表确保学员按时参训，在培训中由培训协调员记录学员的考勤情况，培训的考勤也作为考核标准之一。需要注意的问题：鼓励推广工厂安排有时间的管理层听课，对这类人员可以不做考勤考核。Successexperience:usetheregistrationformtoinsurethateveryoneisontimeforthetraining,considertheattendancelistasoneoftheperformanceassessmentstandard.Issuesneedtopayattention,encouragetheleadershipinpromotedfactorytoattendwhentheyhavetime,registrationisnotneededforthem.成功经验：将关键用户的培训安排在总部，最终用户的培训地点安排在各分子公司需要注意的问题：推广阶段的用户可以提前到试点工厂进行随岗培训。Successexperience:arrangethekey-usertrainingintheheadcountwhiletheend-user’straininginsubsidiarycompanyrespectively.AttentiveIssues,theusersinpromotingphasecanbearrangedtoattendthetraininginpilotfactoryinadvance.成功经验：培训前发放调查问卷，了解参训人员对培训的预期。需要注意的问题：调查问卷必须考虑学员的不同年龄和所处的岗位不同Successexperience:releasethequestionnairepaperbeforethetraininginordertoknowtheexpectationoftrainees.AttentiveIssues,theageandpositionscopeofthetraineesshallbeconsideredintheresearchpaper.成功经验：事先通知各模块安排发放培训教材，并在网上发布，保证学员在上课前已经取得培训材料。需要注意的问题：通过网络发布培训教材才能保证学员及时获取最新版本Successexperience:informtheeachmoduletoreleasethetrainingmaterialsinadvance,alsoitshallbereleasedontheinternetsoastoinsurethetraineescangetthematerialsbeforetheclass.AttentiveIssues:Trainingmaterialsdeliveryoninternetcanensurethatthetraineescangetthelatestversion.©2007凯捷中国2慧眼SAP试点阶段培训安排总结

KeyLearningsfromSAPPilot-Trainingarrangement慧眼SAP试点阶段培训安排总结KeyLearningsfromSAPPilot-Trainingarrangement#项目阶段ProjectPhase活动名称Activities经验描述ExperienceDescriptions0培训总体安排经验总结OveralltrainingarrangementSummary培训前期Prophase成功经验：通过项目办公室提前下发培训通知，有助于学员提前安排培训期间的工作。需要注意的问题：通知一定要至少提前5个工作日下发到公司行政部门，行政部门还需要一定的时间下达到学员。Successexperience:TrainingnoticecanbeinformedtoallinadvancebyPMOwhichcanhelpthetraineesarrangetheworkscheduleduringthetrainingperiod.AttentiveIssues,thenoticemustbereleasedtoadministrationdepartment5daysinadvanceastheadministrationdepartmentneedtimetoreachtotrainees.成功经验：妥当安排培训人员的吃，住，及进出门卡。需要注意的问题：需要充分考虑不同模块的培训时间长短不同。Successexperience:suitablemodationanddoorcardarrangement.AttentiveIssues:differenttrainingperiodforeachmoduleshallbefullyconsidered.通过检核清单可以确保培训的每一项准备工作是否落实，确保培训的前期安排准确无误Usethecheckinglisttomakesurethateachpreparationhasbeenfinishedwhichcanmakeeverythinggoingwell.©2007凯捷中国3慧眼SAP试点阶段培训安排总结

KeyLearningsfromSAPPilot-Trainingarrangement慧眼SAP试点阶段培训安排总结KeyLearningsfromSAPPilot-Trainingarrangement#项目阶段ProjectPhase活动名称Activities经验描述ExperienceDescriptions0培训总体安排经验总结OveralltrainingarrangementSummary培训中期Medium-term成功经验：对关键用户辅以培训技巧的培训，注意培养关键用户的演讲能力。需要注意的问题：必须不断鼓励和保证关键用户成为合格的课堂传授者。SuccessExperience:providesometrainingskilltokey-usersspeciallyforthepresentationskilltraining.AttentiveIssues:Continuetoencourageandensurethatkeyusersequalifiedtrainner.成功经验：培训过程中开展小的游戏，课程中多进行个人提问以缓解参训人员的课堂疲劳并调动其的积极性。需要注意的问题：确保这些活动不要占太多的课堂时间。SuccessExperience:gamesinvolvingduringthetrainingandmorepersonalquestionstoalleviatethefatiguewhichcanmotivatetheirenthusiasm.AttentiveIssues:ensurethatthoseactivitieswillnotoccupymushtimeinclass.成功经验：培训过程中不要拖堂，培训协调员负责提醒老师的授课节奏。需要注意的问题：尽量确保老师授课的节奏，按时下课。SuccessExperience:nodelayduringthetraining,thecoordinatorisresponsiblefortimereminder.AttentiveIssues:trytoensuretherhythmoftheclassandreleasetheclassontime.成功经验：对于管理层，专门安排高级别的培训。需要注意的问题：管理层需要掌握的更多是如何查看报表并进行分析，应该区分管理层和业务操作者的授课内容。SuccessExperience:arrangethehighleveltrainingtoleadership.AttentiveIssues:leadershipshallpaymoreattentiononhowtocheckthestatementandanalysis,thetrainingcontextshallbedividedtotheleadershipandbusinessoperationpeople.培训过程中，一定要妥当安排老师的授课节奏，同时注意活跃课堂气氛，确保培训的最佳效果，Duringthetraining,bothteacher’srhythmandtheproactiveatmosphereshallbeattentivesoastomakesurethebesteffect.©2007凯捷中国4慧眼SAP试点阶段培训安排总结

KeyLearningsfromSAPPilot-Trainingarrangement慧眼SAP试点阶段培训安排总结KeyLearningsfromSAPPilot-Trainingarrangement#项目阶段ProjectPhase活动名称Activities经验描述ExperienceDescriptions0培训总体安排经验总结OveralltrainingarrangementSummary培训后期Lateperiod成功经验：培训后发放调查问卷，了解参训人员的培训预期是否达到，资料是否详尽等。需要注意的问题：详细分析调查问卷，可以了解培训的效果是否达到，还有什么地方需要进一步强化培训。Successexperience:delivertheresearchpaperaftertrainingtounderstandwhethertheexpectationoftraineeshasbeenachieved,whetherthematerialsaredetailedenough.AttentiveIssues:detailedanalysis

onresearchpapercanhelptounderstandwhetherthepurposeofthetraininghasbeenachievedandthespaceneedtostrengthenthefuture.成功经验：对关键用户的培训必须进行考核，培训完成后进行表彰。需要注意的问题：考核不是目的，但通过考核可以督促学员的学习，考核的成绩也可以让学员掌握不足的地方。Successexperience:itisnecessarytohaveaevaluationforkey-user’straining,andprovideawardsaftertraining.AttentiveIssues:evaluationisnotthepurpose,howeveritcanpushtraineestolearnwell,also,theexaminationresultswillhelptraineestoknowtheirweakness.成功经验：制定有效的培训评估调查表，了解学员对培训过程，培训组织工作的建议，分析研究各模块的讲师提供的培训质量及效果。需要注意的问题：详细分析培训评估调查表，可以知道培训安排可以再提高的地方。Successexperience:settheefficienttrainingevaluationchart,toknowthesuggestionstothetrainingprocessandorganizationfromtrainees,toanalysesthetrainingqualityandresultforeachmoduleteacher.AttentiveIssues:detailedanalysisontrainingevaluationchartcanfindoutthespacewhichcanbeimprovedinthefuture.©2007凯捷中国5慧眼SAP试点阶段培训安排总结

KeyLearningsfromSAPPilot-Trainingarrangement慧眼SAP试点阶段培训安排总结KeyLearningsfromSAPPilot-Trainingarrangement#项目阶段ProjectPhase活动名称Activities经验描述ExperienceDescriptions0培训总体安排经验总结OveralltrainingarrangementSummary培训后期Lateperiod成功经验：安排多轮次的培训可以有效避免工作岗位时间上的冲突。需要注意的问题：对于没有参加既定培训的学员必须通知其下一次课的时间，保证其也能接受到培训。Successexperience:multipletrainingarrangementcanavoidthetimeconflictswithdailywork.AttentiveIssues:keepthenon-certaintrainingstudentsinformedwiththescheduleo