商务英语口语情景对话

3/3商务英语口语情景对话V:valetL:LunaM:managerR:receptionistSceneOne

R:Goodafternoon,welcometoHotelInn,howcanIbeserviceyou,madam?

L:I’dliketoregisteraroom,please.

R:Allright.Haveyouevermadeareservation?

L:YesIhave.

R:Excellent!MayIhaveyourfullname,please?

L:Ofcourse!LunaLuo.

R:Waitamoment,oh…yes!Madam,pleaseshowmeyouIDcard.

L:Hereyouare.

R:ok,thanks.HowlongdoyouintendtostayinTokyo?

L:Foraboutsevendays.

R:whatkindofroomdoyourequire?Adoubleroomwithdoublebeds?

Adoubleroomwithtwinbeds?Orasingleroom?

L:I’dlikeasingleroomwithabath,andwhat’stherate,please?

R:thecurrentrateis10000yenpernight.

L:that’salittlehigh.I’mtoldyourhotelisofferingadiscount,now.

R:yes,wewere,buttheofferendedyesterday.I’msorry.

L:oh,Isee.Whatservicescomewiththat?

R:For10000yenyou’llhavearadio,acolortelevision,atelephoneandamajorinternationalnewspaperdeliveredtoyourroomeverymorning.

L:Thatsoundsnotbadatall.I’lltakeit.Bytheway,I’dlikeaquietroomawayformthestreetifthat’spossible.

R:Noproblem.Aquiteroomawayformthestreetispreferred.Excuseme,madam,whataboutyourbreakfast?WillyoubehappytohaveaproperJapanesebreakfastinyourroomorhaveitatthebreakfastbuffet?L:IthinkI’llhavemybreakfastatthebreakfastbuffet.

R:That’llbefine.Well,it’sallright,Luna.Couldyousignyournamehere,please?

L:Sure.

R:Thanks.Yourroomnumberis202.Here’syourkey.Theroombellmanwillshowyoutoyourroom.Ihopeyou’llenjoyyourstay.Thecheck-outtimeis2P.Mofseventhdaylater.

L:thankyou.

R:Mypleasure.Goodluck!

SceneTwo

V:Goodmorning,laundrydepartment.CanIhelpyou?

L:Yes,Iwanttohavemydressdry-cleanedandironed.AndIwantitsentbackbefore6P.M,becauseIwanttoattendapartythisevening.

V:I’msorry,madam.Ifyouhaveanylaundry,pleasefillintheformin

hisroomandjustleavetheclothesinthelaundrybagbehindthebathroomdoor.Thelaundrymanwillbetheretocollectitat2P.Meveryafternoon.

L:Oh,That’stoocomplicated;canIjustsendmyclotheshere?

V:I’msorryyoucan’t.That’stheregulationhere.

L:Oh,no!!!Iwishtomakeacomplaint.I’dliketoseethemanager,please.

V:Ok.

M:I’mthemanagerhere.WhatcanIdoforyoumadam?

L:Iwanttohavemydresslaundryandsenditbackbefore6P.Mthisevening,butyourvaletsaysIhavetofillaformandputitintothebagtowaitforthelaundrymantocollectit.It’sdifficultforme!Ican’tunderstandtheform.It’swritteninJapanese!

M:Ok,Isee.I’msorrytohearaboutthat.It’stheruleofourhotel,butIcanhelpyoutofillinit.Isitok?

L:Yes!It’sverykindofyou!(Fillingintheforminroom202).

M:Pleasetellmeoryoucannotifyinthelistwhetheryouneedyourdressironed,washed,dry,cleanedormended.

L:I’dlikemydressdry-cleanedandironed,whatifthereisanylaundry

damage?

M:Insuchacase,thehotelshouldcertainlypayforit.Theindemnityshallnotexceedtentimesthelaundry.

L:Thatsoundsquitereasonable.Ihopethere’snodamageatall.

M:Ofcourse,itwillbenot.

L:WhencanIhavemylaundryback?

M:We’lldeliveritbefore5P.M,Iguess!Don’tworrymadam;thelaundrydepartmenthaswideexperienceintheirwork.

L:Excuseme.Mymoneyisnotenough.IwanttoexchangesomeRMBforyen.

M:Oh,you’refromChina.SoIsuggestyoucanexchangeyourmoneyintheBankofChina.Doyouhaveamap?

L:Yeah,hereyouare.

M:Ok,let’sseeit.Keepgoingstraightfortwoblocks,andthenturnright.YoucanseetheBankofChinaonyourright.

L:Allright!Thankyouforyourhelp.

M:You’rewelcome.IsthisyourfirsttimetocometoTokyo?

L:Yes.

M:Whichcoursedoyoutake?

L:I’lltakethecoursethatstopatHakone.

M:Oh,Isee.ButeveryApril,theJapanesecelebrateCherryBlossomFestival.Thegroundiscoveredbyacarpetofpinkandwhitepetalswhen

thesakurafalls.

L:Itmustbebeautifulscenery,soIwon’tmissit.Thankyouforyouradvice!

M:Mypleasure.HaveagreattimeinTokyo.

SceneThree

(IntheBankofchina)

B:Hello,whatcanIdoforyou?

L:IwanttochangesomeRMBintoyen,and,Iwanttoknowwhattheexchangerateistoday?

B:TherealexchangeratebetweenRMBandyensisabout1to12.67.So,what’stheamountyou’dliketochange?

L:Letmethink.Iwanttoexchange10000RMB,forthetime.

B:Noproblem.Ifthat’snotenough,youcanusethecreditcard.

L:ok,Isee.

B:Pleasefillinthisexchangememoinduplicate,yournameandtheamountyouwanttochange.

······.

L:Herearethenotesandmemo.

B:Willyoupleaseshowmeyourpassport?

L:Yes,hereitis.

B:Willyoupleasesignyournameonthismemo?

L:Sure.Isthatall?

B:Yes,mad