组织行为学考试题库附答案

/本次测试范围为：组织行为学测试题（1）选择题：题填空题：题推断题：题问答题：题第1题[单选题]_________istheprocessesthataccountforanindividual’sintensity,direction,andpersistenceofefforttowardattainingagoala:valueb:.rolec:perceptiond:motivation参考答案：d第2题[单选题]________isafieldofstudythatinvestigatestheimpactthatindividuals,groups,andstructurehaveonbehaviorwithinorganizationsforthepurposeofapplyingsuchknowledgetowardimprovinganorganization’seffectiveness.a:organizationaldesignb:organizationalculturec:.organizationallearningd:organizationalbehavior参考答案：d第3题[单选题]________isadynamicconditioninwhichanindividualisconfrontedwithanopportunity,orresourcerelatedtowhattheindividualdesiresandforwhichtheoutcomeisperceivedtobebothuncertainandimportant.a:streeb:conflictc:powerd:politics参考答案：a第4题[单选题]acommonperceptionheldbytheorganization’smembers;andasystemofsharedmeaningis__________.a:organizationaldesignb:organizationalculturec:organizationallearningd:organizationalbehavior参考答案：b第5题[单选题]_______isaprocessthatbeginswhenonepartyperceivesthatanotherpartyhasnegativelyaffected,orisabouttothatthefirstpartycaresabout.a:negotiationb:conflictc:powerd:politics参考答案：b第6题[单选题]_________referstotheempowermentofemployeestoassumemoreresponsibilityandaccountabilityforplanning,performing,controlling,andevaluatingtheirownwork.a:.jobrotationb:jobengineeringc:jobenrichmentd:jobenlargement参考答案：c第7题[单选题]__________mustincludeboththetransferenceandtheunderstandingofmeaning.a:powerb:.communicationc:.conflictd:negotiation参考答案：b第8题[单选题]powerisa__________thatahastoinfluencethebehaviorofbsothatbactsinaccordancewitha’swishes.a:.functionb:impressionc:capacityd:.responsibility参考答案：c第9题[单选题]__________isaprocessbywhichindividualtheirsensoryimpressionsinordertogivemeaningtotheirenvironment.a:perceptionb:emotionc:attituded:personality参考答案：a第10题[单选题]__________arethoseneededtoperformmentalactivitiesforthinking,reasoning,andproblemsoving..a:abilityb:intellectualabilityc:.learningd:physicalability参考答案：b第11题[填空题]isaprocessinwhichtwoormorepartiesexchangegoodsorservicesandattempttoagreeontheexchangerateforthem.参考答案：(negotiation)第12题[填空题]isapositiveexpectationthatanotherwillnot-throughwords,actions,ordecisions-actopportunistically.p442参考答案：(trust)第13题[填空题]isactivitiesthatarenotrequiredaspartofone’sformalroleintheorganization,butthatinfluence,orattempttoinfluence,thedistributionofadvantagesanddisadvantageswithintheorganization.参考答案：(politicalbehavior)第14题[填空题]isdefinedasastateinwhichanemployeeidentifieswithaparticularorganizationanditsgoalsandwishestomaintainmembershipintheorganization.参考答案：(organizationalcommitment)第15题[填空题]isanyrelativelypermanentchangeinbehaviorthatoccursasaresultofexperience.参考答案：(learning)第16题[填空题]focustheevaluator’sattentiononthebehaviorsthatarekeyinmakingthedifferencebetweenexecutingajobeffectivelyandexecutingitineffectively.参考答案：(criticalincidents)第17题[填空题]areintensefeelingsthataredirectedatsomeoneorsomething.参考答案：(emotions)第18题[填空题]isdiscretionarybehaviorthatisnotpartofanemployee’sformaljobrequirements,butthatneverthelesspromotestheeffectivefunctioningoftheorganization.参考答案：(organizationalcitizenshipbehavior)第19题[填空题]arefeelingsthattendtobelessintensethanemotionsandthatoftenlackacontextualstimulus.参考答案：(moods)第20题[填空题]isacollectionofplanned-changeinterventionsbuiltonhumanistics-democraticvaluesthatseektoimproveorganizationaleffectivenessandemployeewell-being.参考答案：(organizationaldevelopment)第21题[推断题]explainthejobcharacteristicsmodel.HYPERLINK

HYPERLINK参考答案：identifiesfivejobcharacteristicsandtheirrelationshiptopersonalandworkoutcomes.skillvarietytaskidentitytasksignificanceautonomyfeedback第22题[推断题]whatisthecommunicationprocess?HYPERLINK

HYPERLINK参考答案：thesenderencodingthemessagethechanneldecodingthereceivernoisefeedback第23题[推断题]whatarethe5stagesofgroupdevelopment?HYPERLINK

HYPERLINK参考答案：(a)forming(b)stoming(c)norming(d)performing(e)adjourning第24题[推断题]whatarethefrequentlyusedshortcutsinjudgingothers?HYPERLINK

HYPERLINK参考答案：selectiveperceptionhaloeffectcontrasteffectsprojectionstereotyping第25题[推断题]whatisthejobcharacteristicsmodelHYPERLINK

HYPERLINK参考答案：identifiesfivejobcharacteristicsandtheirrelationshiptopersonalandworkoutcomes.skillvarietytaskidentitytasksignificanceautonomyfeedback第26题[推断题]whatarethegroupdecision-makingtechniques?HYPERLINK

HYPERLINK参考答案：(a)brainstorming,(b)electronicbrainstorming,(c)andnominalgrouptechnique.第27题[推断题]whatarethefrequentlyusedshortcutsinjudgingothers?HYPERLINK

HYPERLINK参考答案：selectiveperceptionhaloeffectcontrasteffectsprojectionstereotyping第28题[推断题]“o.k.,iadmitit.iamnotateamplayer.iworkbestwheniworkaloneandamleftalone,”saysdahai.

dahai’semployer,amofficefurnituremanufacturer,recentlyreorganizedaroundteams.allproductioninthecompany’swenzhoufactoryisnowdoneinteams.anddahai’sdesigndepartmenthasbeenbrokenupintothreedesignteams.

“i’veworkedherefor4years.i’mverygoodatwhatido.andmyperformancereviewsconfirmthat.i’vescored96percentorhigheronmyevaluationseveryyeari’vebeenhere.butnoweverythingischanging.i’mexpectedtobepartofourmodular-officedesignteam.myevaluationsandpayraisesaregoingtodependonhowwelltheteamdoes.and,getthis,50percentofmyevaluationwillbeonhowwellifacilitatetheperformanceoftheteam.i’mreallyfrustratedanddemoralized.theyhiredmeformydesignskills.theyknowiwasn’tasocHYPERLINK

HYPERLINK参考答案：1.whatisateamandwhatisteamwork?2.doesthisemployerhaveanyresponsibilitytoprovidedahaiwithanalternativethatwouldallowhimtocontinuetoworkindependently?第29题[推断题]xieli,laobaoandlinjuanhavesomethingincommon.theyallwerepromotedwithintheirorganizationsintomanagementpositions.andeachfoundthetransitionachallenge.

xieliwaspromotedtodirectorofcateringfortheglaziergroupofrestaurantsinhangzhoucity.withthepromotion,sherealizedthatthingswouldneverbethesameagain.nolongerwouldshebeabletoparticipateinwater-coolergossiporshrugoffanemployee’schroniclaterness.shesaysshefoundhernewroletobedaunting.“atfirstiwaslikeabulldozer,knockingeveryoneover,andthatwasnotwellreceived.iwassaying,‘it’smywayorthehighway.’andwasforgettingthatmyfriendswerealsointransition.”sheadmitsthatthisstylealienatedjustabouteveryonewithwhomsheworked.

laobao,atechnicalmanageratlenovochiHYPERLINK

HYPERLINK参考答案：1,alotofnewmanagerserrinselectingtherightleadershipstylewhentheymoveintomanagement.whydoyouthinkthishappens?

2,whichleadershiptheories,ifany,couldhelpnewleadersdealwiththistransition?本次测试范围为：组织行为学测试题（2）选择题：15题填空题：0题推断题：0题问答题：8题第1题[单选题]__________isanyrelativelypermanentchangeinbehaviorthatoccursasaresultofexperience.a:abilityb:learningc:attituded:.negotiation参考答案：b第2题[单选题]________isafieldofstudythatinvestigatestheimpactthatindividuals,groups,andstructurehaveonbehaviorwithinorganizationsforthepurposeofapplyingsuchknowledgetowardimprovinganorganization’seffectiveness.a:organizationaldesignb:organizationalculturec:organizationallearningd:organizationalbehavior参考答案：d第3题[单选题]powerisa__________thatahastoinfluencethebehaviorofbsothatbactsinaccordancewitha’swishes.a:functionb:impressionc:capacityd:.responsibility参考答案：b第4题[单选题]__________arethoseneededtoperformmentalactivitiesforthinking,reasoning,andproblemsoving..a:abilityb:intellectualabilityc:learningd:physicalability参考答案：b第5题[单选题]_________areintensefeelingsthataredirectedatsomeoneorsomething.a:emotionb:personalityc:attituded:motivation参考答案：a第6题[单选题]_______isaprocessthatbeginswhenonepartyperceivesthatanotherpartyhasnegativelyaffected,orisabouttothatthefirstpartycaresabout.a:negotiationb:conflictc:.powerd:politics参考答案：b第7题[单选题]___focustheevaluator’sattentiononthebehaviorsthatarekeyinmakingthedifferencebetweenexecutingajobeffectivelyandexecutingitineffectively.a:criticalincidentsb:writtenessaysc:graphicratingd:behaviorallyanchoredratingscales参考答案：a第8题[单选题]________isaprocessbywhichindividualtheirsensoryimpressionsinordertogivemeaningtotheirenvironment.a:perceptionb:emotionc:attituded:personality参考答案：a第9题[单选题]_________arefeelingsthattendtobelessintensethanemotionsandthatoftenlackacontextualstimulus.a:emotionb:perceptionc:satisfactiond:.moods参考答案：d第10题[单选题]________isapositiveexpectationthatanotherwillnot-throughwords,actions,ordecisions-actopportunistically.p442a:leadershipb:communicationc:powerd:trust参考答案：d第11题[单选题]_________isdefinedasastateinwhichanemployeeidentifieswithaparticularorganizationanditsgoalsandwishestomaintainmembershipintheorganization.a:organizationaldevelopmentb:organizationallearningc:organizationalcommitmentd:organizationalculture参考答案：c第12题[单选题]acommonperceptionheldbytheorganization’smembers;andasystemofsharedmeaningis__________.a:organizationaldesignb:organizationalculturec:organizationallearningd:organizationalbehavior参考答案：b第13题[单选题]_________isactivitiesthatarenotrequiredaspartofone’sformalroleintheorganization,butthatinfluence,orattempttoinfluence,thedistributionofadvantagesanddisadvantageswithintheorganization.a:conflictb:negotiationc:politicalbehaviord:motivation参考答案：c第14题[单选题]________mustincludeboththetransferenceandtheunderstandingofmeaning.a:powerb:communicationc:conflictd:negotiation参考答案：b第15题[单选题]_______isaprocessinwhichtwoormorepartiesexchangegoodsorservicesandattempttoagreeontheexchangerateforthem.a:conflictb:powerc:negotiationd:politicalbehavior参考答案：c第16题[推断题]whatarethe5stagesofgroupdevelopment?HYPERLINK

HYPERLINK参考答案：(a)forming(b)stoming(c)norming(d)performing(e)adjourning第17题[推断题]o.k.,iadmitit.iamnotateamplayer.iworkbestwheniworkaloneandamleftalone,”saysdahai.dahai’semployer,amofficefurnituremanufacturer,recentlyreorganizedaroundteams.allproductioninthecompany’swenzhoufactoryisnowdoneinteams.anddahai’sdesigndepartmenthasbeenbrokenupintothreedesignteams.“i’veworkedherefor4years.i’mverygoodatwhatido.andmyperformancereviewsconfirmthat.i’vescored96percentorhigheronmyevaluationseveryyeari’vebeenhere.butnoweverythingischanging.i’mexHYPERLINK

HYPERLINK参考答案：1.whatisateamandwhatisteamwork?2.doesthisemployerhaveanyresponsibilitytoprovidedahaiwithanalternativethatwouldallowhimtocontinuetoworkindependently?第18题[推断题]earlyinthetwentiethcentury,henryfordbecamerichandfamousbybuildingautomobilesonanassemblyline.everyfordworkerwasassignedaspecific,repetitivetask.forinstance,onepersonwouldjustputontheright-frontwheelandsomeoneelsewouldinstalltheright-frontdoor.bybreakingjobsupintosmallstandardizedtasks,whichcouldbeperformedoverandoveragain,fordwasabletoproducecarsattherateofoneevery10seconds,whileusingemployeeswhohadrelativelylimitedskill.questions:1.whatisorganizationalstructure?whatisthekeyelementthatmanagersneedtoaddresswhentheydesigntheirorgHYPERLINK

HYPERLINK参考答案：organizationalstructureishowjobtasksareformallydivided,grouped,andcoordinated.workspecializationdepartmentalizationchainofcommandspanofcontrolcentralizationanddecentralizationformalization第19题[推断题]whatarethegroupdecision-makingtechniques?HYPERLINK

HYPERLINK参考答案：(a)brainstorming,(b)electronicbrainstorming,(c)andnominalgrouptechnique.第20题[推断题]xieli,laobaoandlinjuanhavesomethingincommon.theyallwerepromotedwithintheirorganizationsintomanagementpositions.andeachfoundthetransitionachallenge.xieliwaspromotedtodirectorofcateringfortheglaziergroupofrestaurantsinhangzhoucity.withthepromotion,sherealizedthatthingswouldneverbethesameagain.nolongerwouldshebeabletoparticipateinwater-coolergossiporshrugoffanemployee’schroniclaterness.shesaysshefoundhernewroletobedaunting.“atfirstiwaslikeabulldozer,knockingeveryoneover,andthatwasnotwellreceived.iwassaying,‘it’smywayorthehighway.’andwasforgettingthatmyfriendswerealsointransition.”sheadmitsthatthisHYPERLINK

HYPERLINK参考答案：1,alotofnewmanagerserrinselectingtherightleadershipstylewhentheymoveintomanagement.whydoyouthinkthishappens?2,whichleadershiptheories,ifany,couldhelpnewleadersdealwiththistransition?第21题[推断题]explainthejobcharacteristicsmodel.HYPERLINK

HYPERLINK参考答案：identifiesfivejobcharacteristicsandtheirrelationshiptopersonalandworkoutcomes.skillvarietytaskidentitytasksignificanceautonomyfeedback第22题[推断题]asalesrepresentativeforawomen’ssportswearmanufacturerhasjustcloseda＄13,000orderfromasmallclothingretailer.thesalesrepcallsintheordertoherfirm’screditdepartment.sheistoldthatthefirmcan’tapprovecredittothiscustomerbecauseofapastslow-paymentrecord.thenextday,thesalesrepandthefirm’screditmanagermeettodiscusstheproblem.thesalerepdoesn’twanttolosethebusiness.neitherdoesthecreditmanger,buthealsodoesn’twanttogetstuckwithanuncollectibledebt.thetwoopenlyreviewtheiroptions.afterconsiderablediscussion,theyagreeonasolutionthatmeetsboththeirneeds:thecreditmanagerwillapprovethesale,buttheclothingstore’sowner60days.HYPERLINK

HYPERLINK参考答案：distributivebargainingintegrativebargaining第23题[推断题]whatarethefrequentlyusedshortcutsinjudgingothers?HYPERLINK

HYPERLINK参考答案：selectiveperceptionhaloeffectcontrasteffectsprojectionstereotyping本次测试范围为：组织行为学测试题（3）选择题：10题填空题：10题推断题：0题问答题：7题第1题[单选题]_________mustincludeboththetransferenceandtheunderstandingofmeaning.a:powerb:communicationc:conflictd:negotiation参考答案：b第2题[单选题]______isadynamicconditioninwhichanindividualisconfrontedwithanopportunity,orresourcerelatedtowhattheindividualdesiresandforwhichtheoutcomeisperceivedtobebothuncertainandimportant.a:streeb:conflictc:powerd:politics参考答案：a第3题[单选题]powerisa__________thatahastoinfluencethebehaviorofbsothatbactsinaccordancewitha’swishes.a:functionb:impressionc:capacityd:responsibility参考答案：c第4题[单选题]____isaprocessbywhichindividualtheirsensoryimpressionsinordertogivemeaningtotheirenvironment.a:.perceptionb:emotionc:attituded:personality参考答案：a第5题[单选题]acommonperceptionheldbytheorganization’smembers;andasystemofsharedmeaningis__________.a:organizationaldesignb:organizationalculturec:organizationallearningd:organizationalbehavior参考答案：b第6题[单选题]__________isaprocessthatbeginswhenonepartyperceivesthatanotherpartyhasnegativelyaffected,orisabouttothatthefirstpartycaresabout.a:.negotiationb:conflictc:powerd:politics参考答案：b第7题[单选题]________isafieldofstudythatinvestigatestheimpactthatindividuals,groups,andstructurehaveonbehaviorwithinorganizationsforthepurposeofapplyingsuchknowledgetowardimprovinganorganization’seffectiveness.a:organizationaldesignb:organizationalculturec:organizationallearningd:organizationalbehavior参考答案：d第8题[单选题]_________arethoseneededtoperformmentalactivitiesforthinking,reasoning,andproblemsoving..a:abilityb:intellectualabilityc:learningd:physicalability参考答案：b第9题[单选题]__________referstotheempowermentofemployeestoassumemoreresponsibilityandaccountabilityforplanning,performing,controlling,andevaluatingtheirownwork.a:.jobrotationb:jobengineeringc:.jobenrichmentd:jobenlargement参考答案：c第10题[单选题]_________istheprocessesthataccountforanindividual’sintensity,direction,andpersistenceofefforttowardattainingagoal..a:valueb:.rolec:perceptiond:motivation参考答案：d第11题[填空题]isactivitiesthatarenotrequiredaspartofone’sformalroleintheorganization,butthatinfluence,orattempttoinfluence,thedistributionofadvantagesanddisadvantageswithintheorganization.参考答案：(politicalbehavior)第12题[填空题]isacollectionofplanned-changeinterventionsbuiltonhumanistics-democraticvaluesthatseektoimproveorganizationaleffectivenessandemployeewell-being.参考答案：(organizationaldevelopment)第13题[填空题]isdefinedasastateinwhichanemployeeidentifieswithaparticularorganizationanditsgoalsandwishestomaintainmembershipintheorganization.参考答案：(organizationalcommitment)第14题[填空题]isaprocessinwhichtwoormorepartiesexchangegoodsorservicesandattempttoagreeontheexchangerateforthem.参考答案：(negotiation)第15题[填空题]isanyrelativelypermanentchangeinbehaviorthatoccursasaresultofexperience.参考答案：(learning)第16题[填空题]arefeelingsthattendtobelessintensethanemotionsandthatoftenlackacontextualstimulus.参考答案：(moods)第17题[填空题]focustheevaluator’sattentiononthebehaviorsthatarekeyinmakingthedifferencebetweenexecutingajobeffectivelyandexecutingitineffectively.参考答案：(criticalincidents)第18题[填空题]isapositiveexpectationthatanotherwillnot-throughwords,actions,ordecisions-actopportunistically.参考答案：(trust)第19题[填空题]areintensefeelingsthataredirectedatsomeoneorsomething.参考答案：(emotions)第20题[填空题]isdiscretionarybehaviorthatisnotpartofanemployee’sformaljobrequirements,butthatneverthelesspromotestheeffectivefunctioningoftheorganization.参考答案：(organizationalcitizenshipbehavior)第21题[推断题]whatarethe5stagesofgroupdevelopment?HYPERLINK

HYPERLINK参考答案：(a)forming(b)stoming(c)norming(d)performing(e)adjourning第22题[推断题]whatarethefrequentlyusedshortcutsinjudgingothers?HYPERLINK

HYPERLINK参考答案：selectiveperception（选择性知觉）haloeffect（晕轮效应）contrasteffects（对比效应）projection（投射）stereotyping（刻板印象第23题[推断题]whatisthecommunicationprocess?HYPERLINK

HYPERLINK参考答案：thesenderencodingthemessagethechanneldecodingthereceivernoisefeedback第24题[推断题]whatarethefrequentlyusedshortcutsinjudgingothers?HYPERLINK

HYPERLINK参考答案：selectiveperceptionhaloeffectcontrasteffectsprojectionstereotyping第25题[推断题]explainthejobcharacteristicsmodel.HYPERLINK

HYPERLINK参考答案：identifiesfivejobcharacteristicsandtheirrelationshiptopersonalandworkoutcomes.skillvarietytaskidentitytasksignificanceautonomyfeedback第26题[推断题]whatisthejobcharacteristicsmodelHYPERLINK

HYPERLINK参考答案：identifiesfivejobcharacteristicsandtheirrelationshiptopersonalandworkoutcomes.skillvarietytaskidentitytasksignificanceautonomyfeedback第27题[推断题]whatarethegroupdecision-makingtechniques?HYPERLINK

HYPERLINK参考答案：(a)brainstorming,(b)electronicbrainstorming,(c)andnominalgrouptechnique.本次测试范围为：组织行为学测试题（4）选择题：16题填空题：0题推断题：0题问答题：6题第1题[单选题].acommonperceptionheldbytheorganization’smembers;andasystemofsharedmeaningis__________a:organizationaldesignb:organizationalculturec:organizationallearningd:organizationalbehavior参考答案：b第2题[单选题]______isaprocessbywhichindividualtheirsensoryimpressionsinordertogivemeaningtotheirenvironment.a:perceptionb:emotionc:attituded:personality参考答案：a第3题[单选题]________focustheevaluator’sattentiononthebehaviorsthatarekeyinmakingthedifferencebetweenexecutingajobeffectivelyandexecutingitineffectively.a:criticalincidentsb:.writtenessaysc:graphicratingd:behaviorallyanchoredratingscales参考答案：a第4题[单选题]________isafieldofstudythatinvestigatestheimpactthatindividuals,groups,andstructurehaveonbehaviorwithinorganizationsforthepurposeofapplyingsuchknowledgetowardimprovinganorganization’seffectiveness.a:organizationaldesignb:organizationalculturec:organizationallearningd:organizationalbehavior参考答案：d第5题[单选题]_________isactivitiesthatarenotrequiredaspartofone’sformalroleintheorganization,butthatinfluence,orattempttoinfluence,thedistributionofadvantagesanddisadvantageswithintheorganization.a:conflictb:negotiationc:politicalbehaviord:motivation参考答案：c第6题[单选题]_________mustincludeboththetransferenceandtheunderstandingofmeaninga:.powerb:communicationc:conflictd:.negotiation参考答案：b第7题[单选题]________isapositiveexpectationthatanotherwillnot-throughwords,actions,ordecisions-actopportunistically.a:leadershipb:communicationc:powerd:trust参考答案：d第8题[单选题]________arefeelingsthattendtobelessintensethanemotionsandthatoftenlackacontextualstimulus.a:emotionb:perceptionc:.satisfactiond:moods参考答案：d第9题[单选题]________isapositiveexpectationthatanotherwillnot-throughwords,actions,ordecisions-actopportunistically.a:leadershipb:communicationc:powerd:trust参考答案：d第10题[单选题]_________areintensefeelingsthataredirectedatsomeoneorsomething.a:.emotionb:personalityc:attituded:motivation参考答案：a第11题[单选题]_______isdefinedasastateinwhichanemployeeidentifieswithaparticularorganizationanditsgoalsandwishestomaintainmembershipintheorganization.a:organizationaldevelopmentb:organizationallearningc:organizationalcommitmentd:organizationalculture参考答案：c第12题[单选题]__________arethoseneededtoperformmentalactivitiesforthinking,reasoning,andproblemsoving..a:abilityb:.intellectualabilityc:learningd:physicalability参考答案：b第13题[单选题]____isaprocessthatbeginswhenonepartyperceivesthatanotherpartyhasnegativelyaffected,orisabouttothatthefirstpartycaresabout.a:negotiationb:conflictc:powerd:politics参考答案：b第14题[单选题]______isaprocessinwhichtwoormorepartiesexchangegoodsorservicesandattempttoagreeontheexchangerateforthema:conflictb:powerc:negotiationd:politicalbehavior参考答案：c第15题[单选题]powerisa__________thatahastoinfluencethebehaviorofbsothatbactsinaccordancewitha’swishes.a:functionb:impressionc:capacityd:responsibility参考答案：c第16题[单选题]______isanyrelativelypermanentchangeinbehaviorthatoccursasaresultofexperience.a:abilityb:.learningc:.attituded:.negotiation参考答案：b第17题[推断题]whatarethegroupdecision-makingtechniques?HYPERLINK

HYPERLINK参考答案：(a)brainstorming,(b)electronicbrainstorming,(c)andnominalgrouptechnique.第18题[推断题]whatarethefrequentlyusedshortcutsinjudgingothers?HYPERLINK

HYPERLINK参考答案：selectiveperception（选择性知觉）haloeffect（晕轮效应）contrasteffects（对比效应）projection（投射）stereotyping（刻板印象第19题[推断题]earlyinthetwentiethcentury,henryfordbecamerichandfamousbybuildingautomobilesonanassemblyline.everyfordworkerwasassignedaspecific,repetitivetask.forinstance,onepersonwouldjustputontheright-frontwheelandsomeoneelsewouldinstalltheright-frontdoor.bybreakingjobsupintosmallstandardizedtasks,whichcouldbeperformedoverandoveragain,fordwasabletoproducecarsattherateofoneevery10seconds,whileusingemployeeswhohadrelativelylimitedskill.questions:1.whatisorganizationalstructure?whatisthekeyelementthatmanagersneedtoaddresswhentheydesigntheirorganizatiHYPERLINK

HYPERLINK参考答案：organizationalstructureishowjobtasksareformallydivided,grouped,andcoordinated.workspecialization（工作特地化）departmentalization（部门化）chainofcommand（吩咐链）spanofcontrol（限制跨度）centralizationanddecentralization（集权/分权）formalization（正规化）第20题[推断题]explainthejobcharacteristicsmodel.HYPERLINK

HYPERLINK参考答案：identifiesfivejobcharacteristicsandtheirrelationshiptopersonalandworkoutcomes.skillvarietytaskidentitytasksignificanceautonomyfeedback第21题[推断题]asalesrepresentativeforawomen’ssportswearmanufacturerhasjustcloseda＄13,000orderfromasmallclothingretailer.thesalesrepcallsintheordertoherfirm’screditdepartment.sheistoldthatthefirmcan’tapprovecredittothiscustomerbecauseofapastslow-paymentrecord.thenextday,thesalesrepandthefirm’screditmanagermeettodiscusstheproblem.thesalerepdoesn’twanttolosethebusiness.neitherdoesthecreditmanger,buthealsodoesn’twanttogetstuckwithanuncollectibledebt.thetwoopenlyreviewtheiroptions.afterconsiderablediscussion,theyagreeonasolutionthatmeetsboththeirneeds:thecreditmanagerwillapprovethesale,buttheclothingstore’sowner60days.<HYPERLINK

HYPERLINK参考答案：distributivebargaining安排谈判integrativebargaining综合谈判第22题[推断题]whatarethe5stagesofgroupdevelopment?HYPERLINK

HYPERLINK参考答案：(a)forming(b)stoming(c)norming(d)performing(e)adjourning本次测试范围为：组织行为学测试题（5）选择题：题填空题：题推断题：题问答题：题第1题[填空题]isdiscretionarybehaviorthatisnotpartofanemployee’sformaljobrequirements,butthatneverthelesspromotestheeffectivefunctioningoftheorganization.参考答案：(organizationalcitizenshipbehavior)第2题[填空题]isacollectionofplanned-changeinterventionsbuiltonhumanistics-democraticvaluesthatseektoimproveorganizationaleffectivenessandemployeewell-being.参考答案：(organizationaldevelopment)第3题[填空题]arefeelingsthattendtobelessintensethanemotionsandthatoftenlackacontextualstimulus.参考答案：(moods)第4题[填空题]isaprocessinwhichtwoormorepartiesexchangegoodsorservicesandattempttoagreeontheexchangerateforthem.参考答案：(negotiation)第5题[填空题]isactivitiesthatarenotrequiredaspartofone’sformalroleintheorganization,butthatinfluence,orattempttoinfluence,thedistributionofadvantagesanddisadvantageswithintheorganization.参考答案：(politicalbehavior)第6题[填空题]focustheevaluator’sattentiononthebehaviorsthatarekeyinmakingthedifferenc