零售企业专业英语知识

零售企业专业英语第一页，共七十一页。词汇部分第二页，共七十一页。Unit1Clothing薄大衣背心便装不合身衣服布衣长大衣长裤长裙LightovercoatVestInformaldressill-fittingClothesClothgownFrockcoatTrousersLongskirtReady-madecloths（成衣）第三页，共七十一页。Unit1Clothing貂皮大衣吊带裙定做衣服冬季大衣冬装短裤短袖衬衣短袖上衣MinkcoatSkirtwithshoulder-strapsClothesmade-to-orderWintercoatWinterclothesShortpantsSportsshirtShort-sleevedjacketReady-madecloths（成衣）第四页，共七十一页。Unit1Clothing长衫超短裙衬衫成衣春装大礼服大衣单衣LonggownMiniskirtShirtReady-to-weardressSpringclothingFormaldressOvercoatUnlinedclothesReady-madecloths（成衣）第五页，共七十一页。Unit1Clothing儿童外衣高级女装个性时装古装合身服装厚大衣滑雪衫夹克衫FrockHighfashionPersonalityAncientcostumeFittedclothesHeavyovercoatSki-wearJacketReady-madecloths（成衣）第六页，共七十一页。Unit1Clothing结婚礼服紧身裤紧身衣军用服装军装喇叭裤马甲毛裤毛线衣WeddingdressTightsShapesuitMilitaryUniformBell-bottomedtrousersVestWoolentrouserssweaterReady-madecloths（成衣）第七页，共七十一页。Unit1Clothing棉背心棉大衣棉裤棉衣内衣男装呢外套牛仔服牛仔裤Cotton-paddedwaistcoatCotton-paddedovercoatCotton-paddedtrousersCotton-paddedclothesUnderwearMen’sclothesWoolendressCowboysuitJeansReady-madecloths（成衣）第八页，共七十一页。Unit1Clothing女衬衫女装皮大衣皮夹克旗袍裙子盛装时装睡衣BlouseWoman’sclothesFurcoatFurjacketCheongsamSkirtRichdressFashionabledressPajamastopsReady-madecloths（成衣）第九页，共七十一页。Unit1Clothing特大号服装田径运动服童装西装夏装校服腰带婴儿服装游泳衣Extralarge-sizegarmentsTracksuitChildren’sclothesWestern-styleclothesSummerclothingSchooluniformWaistbandBabies’wearswimsuitReady-madecloths（成衣）第十页，共七十一页。Unit1Clothing幼儿衣服羽绒衫雨衣针织衫中山装运动服运动衫中式套装Infant’swearDownandfeather-filledgarmentsRaincoatKnitshirtChinesetunicSportswearSportsshirtChinesetwopiecesetsReady-madecloths（成衣）第十一页，共七十一页。Unit1Clothing暗红宝蓝色不透明橙红色粉红粉蓝色橄榄色棕色紫色DarkredRoyalblueOpaqueOrangeredPinkPowderblueOliveBrownPurpleColor（颜色）第十二页，共七十一页。Unit1Clothing灰色金色咖啡色玫瑰红米色墨绿色浅粉色青色肉色象牙色GreyGoldCoffeeRoseBeigeDeepgreenLightpinkCyanCarnationIvoryColor（颜色）第十三页，共七十一页。Unit2Hosiery,Hats,ArticlesforClothingandheadgear（袜类、帽类和衣着用品）长统袜短手套花纹手套毛袜棉袜尼龙手套皮手套太阳帽头饰围巾KneesocksWrist-lengthglovesEmbroideredglovesWoolenstockingsQuiltedstockingsNylonsocksLeatherglovesHelmetHeadgearscarf第十四页，共七十一页。Unit3Footwear（鞋类）布鞋长统靴低跟鞋短统靴高跟鞋尖头皮鞋旅游鞋棉布鞋女凉鞋平跟鞋拖鞋ClothshoesKnee-highbootsLow-heeledshoesAnklebootsHigh-heeledshoesPint-tippedleathershoesHikingshoesCotton-paddedleathershoesLadies’sandalLowheelshoesSlippers第十五页，共七十一页。Unit4Furniture（家具）办公家具办公椅办公桌办公座椅壁橱壁柜壁炉餐椅餐桌茶几OfficefurnitureDeskchairOfficetableOfficeseatingBuilt-incabinetBuilt-incupboardFireplaceDiningchairDiningtableEndtable第十六页，共七十一页。Unit4Furniture（家具）长沙发厨房地砖厨房成套家具窗帘床垫床头柜带镜衣柜地板电脑台定做家具CouchKitchenblockKitchenunitCurtainMattressCupboardBureauwithmirrorFlooringComputertableContractedfurniture第十七页，共七十一页。Unit5BeautyandHairDressingandCosmetics（美容美发和化妆品）保湿唇膏底霜电吹风发蜡发夹发胶防晒凡士林防水防水睫毛膏MoisturizerLipstickCreambaseElectrichairdryerPomadehairclipFixatureSunblockVaselineWaterproofCreamtearproof第十八页，共七十一页。Unit5BeautyandHairDressingandCosmetics（美容美发和化妆品）粉饼粉底干性皮肤隔离霜护发素花露水化妆化妆水混合型皮肤睫毛膏睫毛夹PressedpowderFoundationDrySunscreenHairconditionerToiletwaterMakeupToninglotionCombinationMascaraeyelashlengthenerEyelashcurler第十九页，共七十一页。Unit5BeautyandHairDressingandCosmetics（美容美发和化妆品）口红美白美容院染发剂柔肤水润肤膏爽肤水烫发晚霜洗发水洗面奶LipstickWhiteningBeautysaloonHairdyeFacialsprayLanolinecreamAstringentCurlingNightcreamLiquidshampooFacialcleanser第二十页，共七十一页。Unit5BeautyandHairDressingandCosmetics（美容美发和化妆品）香水香皂雪花膏眼线液眼影指甲剪油性皮肤中性皮肤PerfumePerfumedsoapVanishingcreamEye-linerfluidEyeshadowNailscissorOilynormal第二十一页，共七十一页。Unit6HouseholdAppliances（家用电器）冰箱抽油烟机电饭煲电风扇电咖啡壶电烤箱电炉电暖气电热水器RefrigeratorRangehoodElectricricecookerElectricfanElectriccoffeemakerElectricovenElectricstoveElectricheaterElectricwaterheater第二十二页，共七十一页。Unit6HouseholdAppliances（家用电器）电视墙烘干机烘烤器家庭影院烤面包机烤箱空调器录像摄像机热水器燃气热水器VideowallDryerRoasterHometheaterRoasterOvenAir-conditionerVideocameraHotwaterheaterGasgeyser第二十三页，共七十一页。Unit6HouseholdAppliances（家用电器）随身听台灯投影仪微波炉吸尘器洗碗机洗衣机中央空调组合音响WalkmanDesklampVideoprojectorMicrowaveovenElectricvacuumcleanerDishwasherWashingmachineCentralair-conditionerCombinationaudiosystem第二十四页，共七十一页。Unit7GeneralMerchandise（日用百货）被套壁灯壁炉餐巾纸床头灯床罩电热杯电热毯电水壶TickingWalllampFurnaceNapkinpaperBedsidelampBedspreadElectricheatingjugElectricblanketWhistlingkettle第二十五页，共七十一页。Unit7GeneralMerchandise（日用百货）电线开关净水器垃圾桶晾衣架晾衣绳抹布毛毯漂白剂寝具ElectricwireSwitchWaterpurificationmachineGarbagecanDryingrackClotheslineDustclothBlanketBleachbedding第二十六页，共七十一页。Unit7GeneralMerchandise（日用百货）热水瓶日光灯日用百货日用商品食品加工器食品搅拌器手电筒手帕手套手提箱ThermosFluorescentlampHouseholditemsGeneralmerchandiseFoodprocessorFoodmixerElectrictorchHandkerchiefGlovesSuitcase第二十七页，共七十一页。Unit7GeneralMerchandise（日用百货）水果榨汁机水桶钱包太空被拖把行李绣花手帕烟灰缸纸巾桌布JuiceextractorBucketPouchSyntheticfibercomforterMopLuggageEmbroideredhandkerchiefAshtrayPapertowelTablecloth第二十八页，共七十一页。Unit8Stationery（文具）笔筒便笺纸裁纸刀打孔机大头针订书钉订书机粉笔公文柜活页记事本PentrayMemopadPaperknifePerforatorPinStapleStaplerChalkFilingcabinetLoose-leafnotebook第二十九页，共七十一页。Unit8Stationery（文具）计算器浆糊胶水毛笔图钉文具盒修正液圆珠笔自动铅笔CalculatingmachinePasteGlueChinesewritingbrushDrawingpinStationerycaseCorrectionfluidBallpenMechanicalpencil第三十页，共七十一页。Unit8UsualTermsofCommerce百货公司陈列橱窗陈列商品出口付款柜次货大减价单价概不退换供不应求DepartmentstoreShowwindowGoodsondisplayCheckoutcounterIrregularsBigpriceplungeUnitpriceNonreturnableDemandexceedingsupply第三十一页，共七十一页。Unit8UsualTermsofCommerce价廉物美精品店礼券买一送一年终大减价清仓廉价商标商品目录商业中心HighqualityandlowoverheadCollectionGiftcouponBuyonegetonefreeYearendsaleClearancesaleTrademarkCatalogueemporium第三十二页，共七十一页。Unit8UsualTermsofCommerce上等货时价市场分析市价恕不退货提篮头等货推车脱销PrimequalityCurrentpriceMarketanalysisMarketpriceAllsalesfinalShoppingbasketTopperShoppingcartStockrunningout第三十三页，共七十一页。Unit8UsualTermsofCommerce物价营业额营业执照优待券邮购杂货店暂停营业中等货CommoditypriceVolumeofbusinessBusinesslicenseRebatecouponMailorderGroceryBusinesssuspendedMediumquality第三十四页，共七十一页。常用句型部分第三十五页，共七十一页。Unit1GreetingGoodmorningsir,MayIhelpyou?Goodevening,Mr.Smith.Howareyourecently?Hello!Mrs.White.Nicetomeetyou.Goodafternoon,Madam.WhatcanIdoforyou?IsthereanythingIcandoforyou?Pleasetakeyourtime.Goodrightahead.Pleaseyourself.第三十六页，共七十一页。Unit2Pardon?Pardon?I’msorry.Ididn’tunderstandyou.Wouldyoumindrepeatingyourquestion,please?I’mafraidIcan’texplainitinEnglish.Wouldyoupleasespeakmoreslowly?I’mafraidIdon’tknow.Excuseme,Whatdidyousay?Excuseme,Whatdoyoumeanby“modernfurniture”?Isthatso?Isee.第三十七页，共七十一页。Unit3EnquiriesandAnswersWouldyouliketobuysuchshirt?Howisit,sir/madam?Wouldyouliketohaveabook?We’resorry,wedon’thaveyourcolor.Wouldyouliketowaitorcomebacklater?Wouldyouliketohaveitwrapped?Wouldyoulikethisone?Wouldyouliketocheckit?Whatkindofcolor/materialwouldyoulike?第三十八页，共七十一页。Unit3EnquiriesandAnswersMayIhaveyourbusinesscard/name/address/telephonenumber,please?MayIbeexcusedforasecond?MayIgiveyoutheanswertomorrow?MayIspeaktoMr.Li,please?MayIaskwho’scalling?You’rewelcome./Notatall.第三十九页，共七十一页。Unit4WouldyoupleaseWouldyoupleasenotsmokehere?Wouldyoupleasesignyournamehere?Excuseme,Wouldyoumindsmokinginthesmokinglounge?Wouldyoupleaseleaveyourumbrellaoutofthedoor?Wouldyoumindwaitingforasecond?Wouldyoupleasemakeadownpayment?Wouldyoumindsittingdownhere?Wouldyoumindcomingwithmetothecashier?第四十页，共七十一页。Unit5PleaseWillyoudomeafavour?Helpyourself,please.Wouldyoucareforsomerefreshments?Wouldyoumindpassingmethepen,please?Afteryou.Thisway,please.I’msorrytokeepyouwaiting,butwillyoupleasewaitafewmoreminutes?ButI’llbewithyouinamoment.It’lltakeabouttwentyminutes,sir.Wouldyouliketowait?第四十一页，共七十一页。Unit6ExpressingGratitudeandOfferingApology.Thankyouverymuchforyourkindness.Thankyou.That’sverykindofyou.Apleasure,sir/madam.Thankyouverymuchforeverything.It’sverykindofyoutosayso.Youareveryhelpful.I’msorrytohavekeptyouwaiting.I’msorry,butwedon’tacceptdollar.第四十二页，共七十一页。Unit6ExpressingGratitudeandOfferingApology.I’msorry,Butthisisthelastonewehaveatthemoment.I’msorry,buttheyareoutofstocknow.We’reverysorryforthedelay.We’resorry,wehaven’titnow.We’resorrywecouldn’thelpyou.Excusemeforbeinglate.It’snotyourfault,nevermind.第四十三页，共七十一页。Unit7ISuggestIsuggestyoucanhaveatry.Irecommendyoutotakeyourhandbagwithyou.Isuggesttyingaropeonit.Howaboutgettingthiswrapt,Mr.Jones?Ithinkyoushouldorderitrightnow,sir.ShallIputitinabox?Ithinkyou’dbetterbuysomeblackones.Woulditbeallright?ShallIcheckwiththemarket?第四十四页，共七十一页。Unit7ISuggestDoyouhaveanymorerequirements,please?Don’tyouthinkitmightbeagoodideatodoso?Howdoyouthinkofthepinkone?Don’tyouseethehandbag?Itismadeofgenuineleather.Thezipperisgoldplating.Andthequalityisverynice.Wouldyoulikemetowrapthemupforyou?Youlookverysmartwearingit.Ihopeyouwillgivemeachancetointroduceourseriesofproducts.Don’tyouthinkit’sworthyofit?第四十五页，共七十一页。Unit8LetMeSeeLetmesee…Ithinkittakesthreeorfourdays.Idon’tknowalotaboutit,but…That’sadifficultquestion,but…I’msorry,butIdon’tknow.Imaybewrong,but…Thatmaybetrue,butinmyopinion…Generallyspeaking,Iagreewithyou,but…Areyousureyou’rerightaboutit?Howwouldyoupreferthisone?I’mnotveryfamiliarwiththissubject,butIthink..第四十六页，共七十一页。Unit9PleasehavealookPleasehavealook.Wouldyouliketohavealook?I’llgoandcheckourstockrightnow.I’llgoandbringthemrightaway.Wouldyoumindpointingthemouttome?I’llbringyouapairtotryon.Pleasestepthisway.Thisisournewshowpieceintheshowcase.Herearetwostyles,whichonedoyoulikebetter?第四十七页，共七十一页。Unit9PleasehavealookLetmeshowyousomesampleofvariousqualities.Wehavemanydesignsforyoutochoose.MayIshowyousomeofthem?Perhapsyou’dcaretohavealook.I’dliketohavealookatthenewmodeloverthere.Maybeyouwouldliketohavealookatthisone.第四十八页，共七十一页。Unit10ConcludeaTransactionHowmuchisitaltogether?HowmuchdoIoweyouforthese?2000pieces,onepieceis20,thetotalis￥40000.Sorry,sir.Wouldyoumindexchangingthisnoteplease?Here’syourchangeof90.Pleasecheckit.Here’syourreceiptanditem.20fortheoriginalpriceand15forthepresentprice.Wedon’thaveacash-on-deliverysystem,soyoucanpaycash.第四十九页，共七十一页。Unit11Whatpricerangedoyouhaveinmind?Whatkindofpricerangedoyouhaveinmind?Howmuchwouldyouliketopay?That’sabitmorethanIwasexpectingtopay.Youdon’twantanythingtooexpensive,doyou?Whatdoyouhaveinmind?Doyouhaveanythinginmind?Iwanttostayunder50yuan.第五十页，共七十一页。Unit11Whatpricerangedoyouhaveinmind?What’sthemaximumpricethatyouhaveinmind?Upto20yuan.Whattypeofwatchwouldyourprefer?Whatkindofornamentsareyoulookingfor?Whatkindofearringdidyouhaveinmind?第五十一页，共七十一页。Unit12PriceandBargainingSorry,butwecan’tmakeanyreduction.It’sourstorerule.It’salmostthecostprice.Thisisthebest/lowestprice.Wecangiveyou20%off.Wecan’tcutourpriceanymore.Sorry,ourpriceisfirm.Youwon’tgetitcheaperanywhereinthiscity.Iamsorry,butweofferdiscountnomatterhowmanyitemsyoubuy.What’syourbottomlineprice?Theyareonsale.It’sarealbargain.第五十二页，共七十一页。Unit12PriceandBargainingYougetalotmorethanwhatyouexpected.Wearemakingaspecialoffertoyou.Thiscouldbeyouronlychance.Thiswouldbeagreatbuy.Ourpriceisconsiderablylower.Canyoumakethepricemorereasonable?Sorry,thisisourlowestprice,wecan’tgoanylower.Ithinkit’sagoodpurchasetomake.Thisisourrockbottomprice.Nofurtherconcessioncanbemade.Youreceiveabetterpricebypayingitoffnow.第五十三页，共七十一页。Unit13It’sNotforSaleIt’sonlypartofthedecoration.Sorry,butit’snotforsale.It’sjustfordisplay.Whatyouhaverighthereisallyourneed.I’msorry,buttheyaresamplesandnotforsale.Wesellthembywholesale,notbyretail.第五十四页，共七十一页。Unit14RecommendingcoloranddesignThisisthemostpopularnow.Itlooksgoodonyou.Thepinkbecomesofyou.Itisquiteinfashion.Theyaremadeoffinematerial.IwantsomethingthatIuptodate.Thisseemsquiteextraordinaryandthecoloralsosuitsyou.Itseemstomethatthisrectangularshapegoeswellwithroundfacialcontour.第五十五页，共七十一页。Unit14RecommendingcoloranddesignIt’snotbad,isit?Ithinkthispatterniswell-suitedforsquarefacialcontour.Ithinkthisdesignsuitsthisovalfacialcontour.Itsurelooksgoodonyou.Wehavemanypatternsforyoutochoose.Itismadeinthelatestfashionablestyleandimprovedmodel.Yes,it’sbetter,butisstillseemstobeoutoffashion.第五十六页，共七十一页。Unit15AboutStockItisinshortsupply.Justamoment,please.Letmecheckonthatforyou.Weareoutofstocknow.Wedonothavewhatyouwant.Lowerpriceonesareoutofstocknow.I’msorry,sir.Butthatmodelisoutofproduction.Ourstorekeepsalargestockofit.Wewon’thaveanystockfortwoweeks.Thatproductsisexpectednottobeavailableforatleastamonth.I’msorry,thisisallwehave.Sorry,butthisisthelargestonewehave.Wehavesomemoreinthestorehouse.第五十七页，共七十一页。Unit16AboutOrderingWouldyouliketoorderit?Wouldyouliketogoaheadandplaceanorder?Whendidyouorderit?Sorry,wedon’thaveitatthismoment,butIthinkitcanbeordered.Wouldyouordersomemore?Theyareonorder,sowe’llhaveitsoon.It’sonorder,anditshouldbeherebyFriday.IfIordertoday,howlongwillittaketogetit?Eighttotenworkingdays.Youwillreceiveadiscountbyorderingtoday.Pleasesigntheorderform.MayIhaveyourtelephonenumber.第五十八页，共七十一页。Unit17AboutMaterialandQualityThisisnoteasytodiscolor/fade.Thereisnoflawonit.Thismadeofsilver.Thisplating/coatingwilllastalongtime.Thisisadecorativeboxwithasoftpad.Ourproductsare100%trouble-free.Ourqualityiswortheverypenny.第五十九页，共七十一页。Unit18DeliveryWouldyouliketohaveitdelivered?Pleaseletusknowinwhattimeyouwanttohaveit.Wecansupplyyouimmediatedeliveryservice.Weareinthebusyperiod.Weareunabletomakeimmediatedelivery.Whatdaywouldsuityou?Wouldyouliketospecifyadate?Wehavedeliveryserviceandtheserviceisextra.Inourstore,deliveryserviceisextra.Theearliestdatemaybethe7th.Itjustdepends.Youwillprobablygetitinabout2days.WouldnextWednesdaybeallright?We’llimmediatelyarrangeforsomeonetodeliverthesetoyourhousefreeofcharge.第六十页，共七十一页。Unit19AboutpackingShallIwrapit,madam?Howdoyouwantittobewrapt?Thereisachargeforthebox,willitbeallright?Wouldyouliketowrapitasapackage?Wouldthisbeallright?Shallwetieitwithawrappingbelt?ShallIwrapthemseparatelyorinthepackage.Pleasecheckthethingsinthepackage.Weusuallychargeforthiskindofpacking.Wedon’tcollectpackingcharges.Wenormallyusethispaperonitems,sowillitbeallrightforyou?Wouldyouliketowriteyournamehere?Whatdoesitsay?第六十一页，共七十一页。Unit20AfterserviceWhat’sthematter?Whendidyoubuyitfromourstore?Usuallywedon’tprovidearefund.Butyoucanpickandchooseoneuntilyoufindthemostsatisfyinggoods.Sorry,Wecan’texchangediscountsale’sgoods.Wedon’texchangeanyitemsthatareimproperlyusedordamagedbythecustomerhimself.Thebalanceis100yuan.It’s100yuanmorethantheoriginal,isthatallright?I’mnotsureyoucanreturnitaftertwoweeks.I’llhavetoaskthemanager.I’msorrythatIcan’thelpmore.第六十二页，共七十一页。Unit20AfterserviceWecan’tgiveyouyourmoneybackbecauseithasbeenused.Wouldyoulikeanevenexchangeorarefund?Goodspurchasedinthisstorearerefundablewithin7days.Becauseitis10dayspastdue.Doyouhaveproofthatyouboughtithere?Wearesorryforthetrouble/inconvenience.Yes,itdoesappearthatway.Isitstillrepairable?Somepartshavebeenbadlydamaged.第六十三页，共七十一页。Unit20AfterserviceYoucancarryittotherepairdepartmentandgetitrepaired.Thatbeingthecase,therepairwouldberathercomplex.It’sserious,Ithinkitwillbemoreeconomicaltobuyanewone.Ithinktherewillbeachargesbecausethewarrantyhasexpired.We’llcallyouwhenit’sready.It’snotnecessarytorepairit.Thisishowlongitusuallytakes.第六十四页，共七十一页。Unit21AboutbusinesshoursWeareopenfrom10:00a.m.to7:00p.m.Ourstoreisopen/closeat9:00Thewholestorewillcloseat7:00We’rehavingasalefromFeb.16thtoMar.3rd.Ourstoreisopen7daysaweekduringthesummergiftseason.WeareclosedduringtheSpringFestival.Theyear-endgiftseasonis30daysfromtoday.Beingthebusyseason,wehavereadjustourbusinesshours.Nowthetimeisprolongedfortwohours.Itopensat8:30a.m.,andkeepsopentill6:00p.m.第六十五页，共七十一页。Unit22IndicatingtheDirectionIt’sintheannexbuilding.Thereisapassagewayupstairs/downstairs.It’sintherear/centre.It’sinfrontoftheelevator.It’snexttoourdepartment.Itisinthecentre,bytheescalator.It’sdownthisaisleonyourright.It’sattheveryend,ontheothersideoftheescalator.Ifyougostraightdown,youwillseeasign.Atthesignturntotheleft.It’srightaheadofyou.第六十