银行客户经理英文简历范文

银行客户经理英文简历范文

PersonalInformation:

Name:

Sex:Male

Dateofbirth:1978-02-18

Companiesare:ChinaXXNMCGroup

Title:InternationalCustomerServiceCenter,SeniorAccountManager

WorkExperience:Fiveyears

E-mail:

MobilePhone:

Targetjobs:customerrelationshipdevelopment,channelmanagementandthecompanyintranetandotherrelatedoperationsmanagementjobs

Workexperience:

A:1999/06-20xx/08ChinaTelecomEngineer

Mainduties:

-HiTroncompaniesresponsibleforTaiwansdigitalsubscriberloopopticalfibertransmissionsystemengineeringandmaintenance;

-ZTEisresponsiblefortheexpansionofaccessnetworkequipment,engineeringandmaintenance;

-ResponsibleforHuaweiSDHsynchronoustransmissionnetwork,networkmanagementandmaintenance;

-JiangsuDatongnewICcardphonecompanysnetworkmanagementandmaintenance;

Second,since20xx/02,ChinaNetworkCommunicationsCorporation(CNCHoldings)International,ChinaNetcomGroupCorporation(CNCInternational)

①:20xx/02-20xx/08NetcomHoldingsDivisionHeadquartersprogram(ESBU)ProjectManager

Mainduties:

-Inchargeofinternationalbusiness,multinationalcorporationsandlargeenterprisecustomersandtheprojectco-ordinationandcustomerrelationshipmanagement;

-Inchargeofinternationalbusiness,multinationalcorporationsandlargeenterprisecustomersDIA,bandwidthleasing,receivetheitem,technicalprogramreview,thesingle-distributed,thequalityoftheprojectprogressandtracking;

-Inchargeofinternational,transnationalandlargeenterprisecustomersandafter-salesserviceandsupport;

Mainduties:

-CNCHeadquartersisresponsibleformulti-nationalcorporationsandlargeenterprisecustomersthroughoutthefollow-upcomplaintsandprocessing;

-Isresponsibleforbranchcustomerservicesupport;

-Relevantregionalcustomersupportmanager,regionalsupportmanager,technicalsupport,customerservicepersonnelinthecoordination,management.

Mainresults:

-TheestablishmentofsevenregionalandbranchofficesunderthejurisdictionofthefourspecialACitycustomerserviceorganization;

-Toparticipateinandcoordinatethecompletionof1003NationalCustomerServiceCNCsystem(callcenter)I,atotalatotaloftwocenters,33sub-centerprojects;

-Thecompletionofthe"ChinaNetcomscustomerservicemanual"andthebusinessprocesses,serviceprocesses,systemdesignandimplement;

-BranchCustomerServicestafftraining,performanceevaluation,focusingonmajorcross-sectoralissues,regionalco-ordinationandsub-

Customersatisfactionthecompanyguidanceandmanagement,theconceptofaunifiedservice,theestablishmentofCNCservicebrand;

Third,theinternationalcarrierservicesNetcom20xx/08-20xx/07BranchManagementSeniorManager

Fourth,theChinesein20xxxxNMCGroupSeniorManager,InternationalCustomerService

In20xx,thetelecommunicationsindustrytostudytheoutsourcingofcallcenterservicestovalue-addedservicessuchasmarkettrends,theleadorganizationresponsiblefortheGroupofrelateddepartmentsandserviceoutsourcingcooperationprojects(Phoenix,CNCCPEproject)forcommunicationandco-leadinoutsourcingprojectscommunicationwithpartners,coordination,participationintheworkofserviceoutsourcingprojects;Source:ChinaResumenetvalueoftheservicesresponsibleforthemanagementofoutsourcingprojects.

Bytheendof20xxto20xx,afterthereorganizationNetcomGroup,hasoverallresponsibilityforday-to-dayinternationalcustomerservicecallcenteroperationsmanagement,NetcomGroupfortheinternationalfocusonthe108operator(MCI,EQ,KDDI,Singtel,etc.),internationalcustomersandprovide7×24hoursofinternationalbusinessconsulting,inquiries,acceptandco-ordinatethefollow-upfailuresandtoprovidespecialized"greatcustomersupport"teamone-on-one"personal"service,NetcomGroupintheimplementationofcustomerservicesystemsfocusedondifferencesincustomers,andpersonalizedservice,andpromoteactiveservicestoenhancethecorecompetitivenessoftheGroupofservices.

Education

1995/06-1999/06xxxxUniversityofElectronicInformationSystemsEngineeringprofessionaldegree;

Trainingexperience

Access1999/10ZTE(ShenzhenxxxxcompanytrainingbaseinChe