全链路业务服务协议

本全链路业务服务协议“本协议）由以下双方 日签订责任公司，其地址为【 和 】(以下简称为“乙方”),一家按照【】法律设立并存续的公司,其地址为【。鉴于，双方已于2017年 ；一、合作内甲方为乙方提供从【】发运至目的国或地区的快件的、分拣、订舱、二、的权利和义甲方有权以其认为合适的路线包括空运陆运或其他任何方式该快件。事先同意。（”，甲方他电子通知（QQ/等）方式告知乙方，乙方同意严格遵守并按照甲方规则三、的权利和义乙方应查验乙方揽收的所有快件，保证其交付的快件是可的，不属于(1)装运地国或地区、中转国或地区、或者目的国家或地区法律、禁运或限运的品及其他物品；(2)不能按照有关规定办理报关手续的物（3）全、合法的物品。乙方前述规定，导致被及有关部门查究、扣货或处罚等一切不利后损失时，乙方应赔偿甲方因此的所有损失。整、真实,并准确的。如由于乙方提供信息错误、虚假、不完整导致被垫付的关税及或其他有权机构收取的其他垫用。四、规（一）甲方物料 、使用和管乙方不得将甲方提供的运单、物料提供或给第使用 或其他知识。乙方应按照本协议的规定，并应遵守圆通关于商标管理的相关制度、规定，规范使用的商标和标识，不得以组合使用，不得以任何方式制作、使用或申请在相同类别与甲方商标或害甲方的利益。本协议终止后，乙方必须终止使用。乙方如前述规定，则应根据本协议第六条第1款的规定赔偿甲方的损失或者向甲方返还所获得（二）乙方负责将收取的快件按照双方协商约定的交接地点和时间与甲方进行交（三） 甲方印刷的面单均为无效面单。乙方不得 发件人同意的情况下擅自更改面单及所附单据上的信息（四）（五）面单显示的收件人拒收此快面单显示的收件人联系不上（3次派送失败；以面单显示的收件人地址不完整或错误发件人无法提供正确的派送地址（如果乙方没有指示或在紧急情况下，甲方可以自行做出决定快件退回发件人，退回快件的快递费和额外费用全部由乙方承担五、标准与财务结标准。本协议所约定的快件服务费标准详见附件1双方约定以预付方式进行结算。乙方本协议签订后5个工作日内向甲方指定账户存入（大写：万元）或等值外币的预付款，甲方在收到乙方预付款后1个工作日内录入甲方系统。预付款余额少于30%时，乙方需3.2条规定的风险保证金由乙方向甲方指定账从乙方支付的风险保证金中直接扣除或者有权按照海外合作服务协议第6条6条的约定行使担保权。要求乙方在甲方提供的信息系统内自行查询。乙方应在收到甲方提供的结或者半月结的形式单独结算费用。除非双方另行同意，汇款所产生的相关手续费由乙方承担甲方行及银行收款账号信息如下行收款银行的SWIFT六、责15个自然日内用甲方提供的固定索赔表格，以、电邮形式向甲方提出索赔,否则甲方不再承担任力造成的损失（b快件固有的缺陷或特性；(c)快件由乙方包装并，在七、协议期限及协议的终止、解甲方可向乙方发出关于延续本协议的通知，如甲方发出该等通知的，则本协议之终止并不影响本协议项下未完成之结算或任何一方付款义务以及其他在终止之日前已产生的权利或义务。八、双方有义务对履行本协议过程中从对方处取得的商业进行不得向第三方披露此等商业。如因履行本协议必须向第披露商业的，则该第三方（包括其员工）必须承担义务。九、抗 “不可抗力”是指双方不能预见不能避免和不能克服的客观情况该包事故；社会原因，如、行为（包括扣关）等引起的情况。议义务的责任。但声称不可抗力的一方应在不可抗力发生后十五日内通知另一方，并随附经有关部门确认的不可抗力证明，且应尽可能减少不十、双方应按如下地址向对方发送通知：

：通知将在下列时限内视为送达：传真、电子邮件及其他电子方式；等通知发出后1天信、快递：通知发出后5个工作日内；甲方系；1一方变更上述联系信息时，应自变更之日起3个工作日内以形式通知对十一、适用法律及争议双方在60日内协商不成，任何一方均有权将争议提交国际经济贸易仲裁/国际仲裁中心(简称“”)仲裁。该仲裁应按申请仲裁当时有效的仲裁规则在举行。仲裁庭应由三位仲裁员组成。仲裁语言十二、其1/2（以下无正文（本页为《业务服务协议》之签署页日期 乙方日期 附件1：服务费率/价A- 甲方提供服务项目报价报价）门-//-个工作 1、以上报价为【】报价，依据乙方提供的快件相关信息为报价基础2、以上费率结算甲方向乙方开具形式3、以上报价口岸清关-门时效不包含诸如扣关等特殊情况，但不包括甲方为乙方垫付的关税及其他垫用。附件2：AnnexOverseasArbitrationManagementRules(2ndSection1GeneralThisOverseasArbitrationManagementRulesisapplicabletothearbitrationregardingshipmentsshippedbetweeneachYTOsubsidiaryallovertheworld.C5仲裁系统中分流出所有G开头的圆通面单并统一由海外仲裁部处YTOwaybillsderivedfromDomesticC5ArbitrationSystemwithinitialletter“G”shallbedealtwithbytheoverseasarbitrationdepartment.第三条正式报关的快件产生遗失时，圆通按申报价值赔付，但每一票最高赔偿金额不超过4000元。Forthelossofshipmentthathasbeenformallycustomsdeclared,YTOshallcompensateaccordingtothecustomdeclaredvalue,buttheforegoingcompensationshallinnocaseexceedRMB4000pershipment.（需提供相关证明）赔付，但每一票最高赔偿金额不超过2000元。Forlossofshipmentthathasbeeninformallycustomsdeclared,YTOshallcompensateaccordingtotheactualcashvalue(required),buttheforegoingcompensationshallinnocaseexceedRMB2000pershipment.超过2000元；正式报关快件最高赔付不超过4000元。Fordamage/shortageofshipment,YTOshallcompensateaccordingtothedegreeofdamage/shortagebutforshipmentthathasbeeninformallycustomsdeclared,theumcompensationshallnotexceedRMB2000andforshipmentthathasbeenformallycustomsdeclared,theumcompensationshallnotexceedRMB4000.第六条货币汇率暂按照始发国每月1号汇率换算（后期如需调整另行通知）。Thecurrencyexchangerateshalltemporallybesubjecttotherateofthecountryoforiginpublishedonthe1stdateofeachmonth(furthermodificationtobenotified).失类申报条件与Section2ConditionsandTypesforClaimofConditionforclaim:fortheshipper ’sfirstclaimforlossofshipments,the shallquerythesystemintheformofproblematicshipment.第八条申报类型及申报期限（见表Claimtypeandperiod(seeTable表1Table1ClaimClaim122monthsfromtheshipment’sbeing2自上报异常信息或录入签收信息之日起3030daysfromreportingabnormalinformationorrecordingsign-ininformation(foreachcountryhasdifferentcustomspoliciesandaviationresources,thisissubjecttofurthermodification)3自上报异常信息或录入签收信息之日起3030daysfromreportingabnormalinformationorrecordingsign-ininformation（一）遗失是指在正常运转过程中因造成丢失且不可挽回的快件。“Loss”referstocircumstanceswhenshipmentislostand eirrecoverableduetowhateverreasonsduringthenormaloperationprocess.（二）内件损毁是指快件在、派件途中因造成内件破损、被雨水“Damage”referstoanydamage,raindamageorwetdamagebyallkindsofliquidtotheinternalitemofshipmentsduringthetransportanddeliveryprocesswhichhascauseddirecteconomiclosses.（三）内件短少是指快件在、派件途中因造成内件短缺，造成直“Shortage”referstoanyshortageoftheinternalitemofshipmentsduringthetransportanddeliveryprocesswhichhascauseddirecteconomiclosses.（四）如遇快件在清关期间被查验，查验时间未超过15天（含15天）仲裁申报期限不变；查验时间超过15天时间顺延查验天数，以此类推（如查验Intheeventtheshipmentsareinspectedbythecustomsduringcustomsclearance,theclaimperiodremainsunchangedifsuchinspectionlastslessthanfifteen(15)(includingthefifteenthday);theclaimperiodwouldbeextendedaccordinglyifsuchinspectionlastsoverfifteen(15)days(e.g.ifthecustomsinspectionlastsforthirty(30)days,theclaimperiodwouldbeextendedforanotherthirty(30)days)Iftheshipper hasanyobjectionstotherejectionorrevocationbyarbitration,itshallcomintwithinfive(5)daysfromrejection.Theshipper shallberesponsibleforanyoverdueobjections（六）快件的受理类型至多一种，即受理遗失类型后不得再破损或者短少Eachshipmentcouldonlybeclaimedonceforonetypeofclaim,e.g.whentheclaimforlosshasbeenfiledforoneshipment,anyclaimfordamage/shortagewouldbeprecludedfrombeingacceptedforarbitration.第九条申报材料：1、与单号相符的面单（电子面单可不提供）；2、有效价值证明（如物品的发货、、订单详情、报关资料等）。sforcomint:1)apictureofwaybillwithconformingtrackingnumber(notapplicabletoelectronicwaybill);2)effectiveproofofvalue(e.g.manifest, orderdetail,customsdeclaration setc.)Thefollowingcircumstanceisprecludedfrom（一）航空、铁路、公确规定的禁寄物品Itemsexplicitlyprohibitedforair,railwayandland（二）网络车的水剂类物品发生破损不予受理DamagetoaqueousitemsprohibitedbyintranetShortage,damage,lossduetoimproperpackaging(e.g.waybilllessthanminimumpackagingrequirement);VulnerableitemsshallmeetYTO’spaddingrequirements,otherwisethelossordamagewillnotbeadmissible;（五）Consigneeraisesobjectionsafterthedeliverystaff’s（六）Two(2)ormoreshipmentstiedupasoneshipunitbypackingtape,packingstrap,stringandsoforth;（七）Re-useof（八）Whenshipments’outerpackagingisintactbutinternalitemis（九）当事国进物品、限制进物品Itemsrestricted/prohibitedforimport/exportbytherelevant（十）报关信息不符导致查扣遗失的Customs’seizurelossduetoincorrectdeclaration以上情况能够确定责任的，按照遗失件处罚标准责任公司，但发件公司不Ifresponsibilitiestotheabovecircumstancescanbedetermined,theresponsiblepartyshallundertakeresponsibilitiesaccordingtothepunishmentstandardsforloss.Foravoidanceofdoubts,the willnotbe失类进口件责任Section3ResponsibilitiesforLossofImportedAteachstageofshipment’soperation,received-in/sent-outscanningandweighingscanningshallbeperformedandthepartyinbreachoftheforegoingshallbeliable.Beforeshipments’arrivalattheDomesticTransshipmentCenter,theoverseasfranchiseeshallberesponsibleforcustomer’sinquiryandhandlingofabnormal交接并使用PDA逐票扫描。如转运中心未收到快件，由海外加盟商与清关Aftercompletionofimportcustomsclearance,thelocaltransshipmentcentershallpickuptheshipmentsattheceofcustomsclearancewithpaperhandoverlistandconductPDAscanningforeachshipment.Ifashipmentisnotreceivedbythetransshipmentcenter,theoverseasfranchiseeorcustomsclearance shalllocatebyitself.（四）ThetransshipmentanddeliveryoftheshipmentsindomesticsegmentissubjecttothedomesticYTOArbitrationRules.前台。放置自提柜的快件，必须在入自提柜前联系客户，客户同意后才可Allshipmentsshallbesignedforbytheconsigneein orsuchotherpartydesignatedbyhimandshallnotbeleftwiththeguardorreception.Forshipmentstobedeliveredtotheself-box,customers’priorconsentmustbeobtainedthroughphonecallbeforedelivery.ThedeliverypartyshallberesponsibleforanybreachoftheIncircumstanceswheretheouterpackagingisdamagedortheinternalitemisdamagedortheshipmentispollutedetc.,thehandoverpartiesshallmakerelevanthandoverandsign.Ifsuchshipmenthasbeenaccepted/receivedwithoutsystemscanning,theaccepting/receivingpartyshallberesponsible.（七）收到仲裁处罚后，如对处理结果有异议，可在下达仲裁结果后5内提供等材料申诉，内容要求（1）画面清晰，清楚分辨货物包装、颜色、大小等特征、（2）时间与实际操作时间基本吻合、（3）时长控制在3分钟以内。Ifapartyhasanyobjectiontothearbitrationresult,itmayfileacomintpanyingwithmaterialssuchassurveillanceetc.withinfive(5)days.Thesurveillanceshall(a)haveclearpictureandclearlyreflectingthepackaging,color,sizeandothercharacteristicsofshipments.(b)thetimeshallbemostlyconsistentwiththeactualoperationtime.(c)thetimeshallbelessthanthree(3)minutes.失类出口件任界Section4ResponsibilitiesforLossofExported（一）快件到达海外仓后须做好安检工作，不得收入品，检查外包装是否完好，如收入品或损毁快件，责任由海外仓自行承担。海外仓使用广目系统换单操作，逐票揽收称重扫描，建包后打包机，进行上车扫描，转入出Aftershipments’arrivalattheoverseaswarehouse,theoverseaswarehouseshallperformsecurityinspection,checkintegrityoftheshipment’souterpackagingandshallnotaccept/receiveprohibiteditems.Theoverseaswarehouseshallberesponsibleforanyprohibiteditemsordamagedshipmentsitaccepts/received.TheoverseaswarehouseshalluseGuangMuSystemforthechangeofwaybills,conductweighingscanningforeachshipment,sealtheassemblypackagingwithbaler,conductonboardscanningandtransfertothenextstageofexport.（二）报关公司提货时检口和外包装是否完好，并逐包下车扫描和称重，Thecustomsagentshallexaminetheintegrityofthesealandouterpackagingandconductdetruckscanningandweighing,createitslabelandsendtotheairport.Thecustomsagentshallberesponsibleforanybreachoftheforegoing.Ifthepackagingisdamagedduetoimproperhandling,thecustomsagentshallreportonGuangMusystem,otherwiseitshallberesponsibleforanyliabilitiesarisingtherefrom.（三）航空货代公司收货时检口和外包装是否完好，并使用PD逐包进承担；拆包查验等异常问题须在12小时内上报广目系统。若未在规定时内上报，责任由航空货代公司承担。TheairfreightforwardershallexaminetheintegrityofthesealandouterpackagingandusePDAforeachshipment’sscanningandweighingandscheduletheflight.Theairfreightforwardershallberesponsibleforanybreachoftheforegoing.Abnormalissuessuchascustoms’unpackinginspectionshallbereportedonGuangMusystemwithintwelve(12)hours.Theairfreightforwardershallberesponsibleforanydelayinreport.Afterthecustomsclearanceisfinishedbythecustomsclearance ,itshallconductPDAdetruckscanningforeachshipment.Aftersorting,theshipmentsshallhandedovertothenextstage.Incasetheshipmentshavebeendetainedforinspection,thecustomsclearance shallreportonGuangMuSystemandfinishcustomsclearancewithintwelve(12)hours.Thelocalcooperationpartyfordeliveryshallexaminetheintegrityoftheouterpackaging,conductPDAdetruckscanningforeachshipment,transshipanddelivertheshipments.Thelocalcooperationpartyfordeliveryshallexaminetheintegrityoftheouterpackaging,conductPDAdetruckscanningforeachshipment,transshipanddeliverthe误类申报条件与Section5ConditionsandTypesforDefinitionofdelay:thefirstattemptfordeliveryexceedsthetimelimitrecognizedbythecourierserviceorganizationbuthasnotyetexceededthetimelimitfortotaldelay15天，超过超期延误期限，视为快件遗失，Thetimelimitfortotaldelayofaninternationalshipmentitemisfifteen(15)days.Exceedingsuchtimelimit,theshipmentshallbedeemedaslostandshallbedealtwithaccordingtotheprovisionsofloss第十五条申报条件：发件公司首次上报，须以问题件形式在系统内查询。Conditionsforclaim:fortheshipper ’sfirstclaim,itshallquerythesystemintheformofproblematicshipment.第十六条申报类型及申报期限（见表Claimtypeandperiod(seeTable表2Table2Claimtypeand30元/3001Delayinseven(7)daysfromtheshipment’ssign-inorreturntotheshipper230元/Delay300seven(7)daysfromthesign-inorreturntothe7日内seven(7)daysfromtheactualsign-inbytheconsigneeorreturntothe30元/3003Falsesign-30元/3004Falsereportofseven(7)daysfromtheshipment’ssign-inorreturntotheshipperDelayindeliveryshallmeanthat:aftertheshipments’arrivalatthedeliveryparty,anydelaycausedby majeuresuchasweather,trafficoranyeventoccurredduringsorting,delivery,sign-in.（二）中转延误是指快件在清关和干线途中因导致未能赶上下一Delayintransshipmentshallmeananydelaycausedbyfailuretocatchthefollowingoperationduringcustomsclearance,linehaulorcausedbyanywrongfultransshipment;ortheshipmentsrequirestobereturnedorfurthertransferredfromthedeliveryparty,butfailedtobesentoutpromptly.Falsesign-inshallmeananyinconsistencybetweenthesystemrecordedreceiptandtheactualdeliverytime.Thedomesticshipmentsmustbesignedforbytheconsigneeorotherdesignatedparty.Duetodifferencesbetweeneachcountryanddistrict,overseasshipmentsmaybesignedforbytheguardorreceptionetc.butmusthavebookrecord(includingthewaybillnumberandsign-intime).件人无人接听、送去无人、周末节假日休息等。Falsereportofproblematicshipmentshallmeanshipmentsdelayedduetofalseinformation,includingbutnotlimitedtoprovidingfalseinformationthattheconsigneedoesnotanswerthephone,noreceiverupondelivery,publicholidaysetc.Theshipper maycomintwithinfive(5)daysafteraclaimisrejectedor（六）快件的受理类型最多一种，即受理中转延误类型后不得再虚假签收Eachshipmentcouldonlybeclaimedonceforonetypeofclaim,e.g.whentheclaimfordelayintransshipmenthasbeenfiledforoneshipment,anyclaimforfalsesign-inwouldbeprecludedfrombeingacceptedforarbitration.第六章快件操作流程责任界定及处Section6ResponsibilitiesintheOperationofShipmentsandDelayincollection:forshipmentssentfromtheoverseas totheoverseaswarehouse,thereceived-inscanningrecordoftheoverseaswarehouseshallprevail.Theoverseas shallberesponsibleforthedelay.Delayinoverseaswarehouse:theoverseaswarehouseshallberesponsiblefortheunjustifiabledetentionaftershipments’arrivalattheoverseaswarehouse.Whenthecustomsagentpicksuptheshipmentsfromtheoverseaswarehouse,thelattershallhandovertheshipmentstothenextstagebyPDAscanning.IfthecustomsagenthasPDAdetruckscanningrecordandtheoverseas conductsnoscanning,theoverseaswarehouseshallberesponsibleforthedelaycausedduringtheperiod.Whenthecustomsagentpicksuptheshipments,itshallconductdetruckPDAscanningforeachshipment.Iftheoverseaswarehousehasanysent-outscanningrecord,butthecustomsagenthasnodetruckscanningrecord,thecustomsagentshallberesponsible.Iftheoverseaswarehouseandthecustomsagenthavenosuchrecords,bothofthemshallberesponsible.延误责任由航空货代公司承担。拆包查验等异常问题12小时以内上报广目Whentheshipmentsarrivedattheairfreightforwarder,theairfreightforwardershallconductdetruckPDAscanningforeachshipment.Absentsuchrecord,theairfreightforwardershallberesponsibleforthedelay.Abnormalissuesuchascustomsunpackinginspectionshallbereportedwithintwelve(12)hoursonGuangMuSystem.Theairfreightforwardershallberesponsibleforanydelayinreport.Afterthecustomsclearanceisfinishedbythecustomsclearance ,itshallconductPDAdetruckscanningforeachshipment.Aftersorting,theshipmentsshallbehandedovertothenextstage.Thecustomsclearance shallberesponsibleforanydelayifitfailstoconductscanning.Incasetheshipmentshavebeendetainedforinspection,thecustomsclearance shallreportonGuangMuSystemandfinishcustomsclearancewithintwelve(12)hours.Incaseofdelaycausedbytheairport’ssecurityinspection,thecustomsclearanceshallreportwithintwelve(12)hoursonGuangMusystem,otherwiseitberesponsiblefortheThelocalcooperationpartyfordeliveryshallconductPDAdetruckscanningforeachshipment,transshipanddelivertheshipments.ShipmentsnotdulydeliveredshallbereportedonGuangMuSystemwithinthree(3)hours,otherwisethedeliverypartyshallberesponsibleforthedelay.缉件操作规范及Section7OperationStandardsandRequirementsforWantedTheoverseasfranchiseeshallreportonGuangMuSystemforanywantedshipmentsinoverseassegmentandshallberesponsibleforanyunsuccessfulwantedshipments.第十九条国内段快件通缉由市国际部（代码210904）在系统中代题件（因海外加盟商使用的广目与系统未打通，问题件无法互通，待系统ShanghaiInternationalDepartment(JinGangCode210904)shallreportontheJinGangSystemforthewantedshipmentsindomesticsegment.Shipmentswantedonthewholeintranetbeforearrivalatthefinaldeliverypartyshallbedeemedaseffectivelywanted.Noreportofproblematicshipmentisrequired(fornoconsolidationhasbeenmadebetweenGuangMuSystemusedbytheoverseasfranchiseeandJinGangSystem,anyinfo