外语系纺织商务英语TextileBusinessEnglishModuleTwoBusiness课件

ModuleTwoBusinessReceptionandArrangement

1.Techniquesoftelephoning

2.Receiveguests

3.Makeanitineraryforavisit

LearningObjectives

Task1Telephoning

1.Basictelephoningstructures

2.Inquirepersonalinformationbytelephoning3.Leavemessagesandtakenotes

LearningObjectives

Lead-in—GroupdiscussionWhydoyoumakeaphonecall?Howdoyouprepareaphonecall?Whatdoyousayonthephone?Whatarethedifferencesbetweentelephonecommunicationandface-to-facecommunication?Usefulexpressionsandpatterns1.Goodmorning.ThisisChengtaiTradingCompany.MayIhelpyou？2.Hello.OverseasSalesDepartment.SharonWongspeaking.3.Whowouldyouliketospeakwith/talkto？4.MayIaskwho'scalling,please？/Who'sspeaking,please.5.Justamoment,please.6.Holdtheline,please.I'llgetanEnglishspeaker.7.Holdon,please.I'llgetsomeonetothephone.8.I'msorry,Idon'tspeakEnglishwell.I'llhaveanEnglishspeakercallyoubacklater.MayIhaveyournameandtelephonenumber？9.Whodoyouworkfor?/Whatdoyoudo?

Listening

Dialogue1

Notestothedialogue1.HengjiTextileClothCO.,LTD恒基纺织面料有限公司

2.GeneralManager:总经理,相当于CEO，其全称是ChiefExecutiveOfficer，即首席执行官，在一个企业中负责日常事务的最高行政官员，又称作行政总裁、总经理或最高执行长。CEO向公司的董事会负责，而且往往就是董事会的成员之一。

3.holdtheline,please.请别挂机。

Dialogue2NotestothedialogueHongdaTextileCompany宏达纺织公司2.salesrepresentative销售代理，销售代表Listening

ListeningListentodialogue2andcompletethefollowingblanks:1.WhatdoesTomworkfor?Heisworkingfor__________________________.2.Whoiscallinghim?_____________Andwhy?Becausehe_______________________________________3.WhatdoesPeterworkfor?__________.4.Whatishispositioninthecompany?___________________5.Whatishistelephonenumber?______________.(HongdaTextileCompany)(Juliawalker)(needssomeinformationaboutPeterWalker)(Oceanina)(salesrepresentative)(31038374646)Listening

Dialogue3Notestothedialogue

1.directorofhumanresources人力资源部主任

2.Justaminute稍等。

3.I’llchecktoseeifsheisavailable.我看看她是否在办公室。

4.Doyouhavearoomavailable?你们有空房间吗？

5.Wouldyouliketoleaveamessageforher?你愿意给她留个口信吗？

6.Extension31.分机号31.7.Therearetelephoneextensionsineveryofficeinmycompany.

每间办公室都有电话分机。

Listening

Listentodialogue3andfilltheblanksaccordingtowhatyouhear.

1.Caller’sName:____________from________________________________________.2.Call_______________for________________________.3.Bettertocallhimbackbefore__________at__________.(BillButton)(HuaiyangTextileImport&ExportCO.,LTD)(Ms.Newsman)(themeetingnextMonday)(3pm)(4537898

)

ReadingandAnalyzing

IsYourReceptionLettingYourBusinessDown?

ReadingandAnalyzing

BrainstormingQuestion

Whatmakesagoodreceptionist?

IsYourReceptionLettingYourBusinessDown?

Visitingabusinessforthefirsttimeapotential

client'sfirstpointofattentionisthereception.Ifthereceptiondeskisnotinvitingorworsestillcluttered

anduntidy,thenyourpotentialcustomermightbelievethatthewholebusinessisdisorganized!Asthefirstpointofcontactthereceptiondeskshouldreflecttheegosandidentityofyourbusiness.Itisoftenyourfirstchancetoimpressapotentialcustomerorafuturesupplier.IsYourReceptionLettingYourBusinessDown?

Businessesshouldspendjustasmuchtimeandeffortontheirreceptionastheydoontheirlogos,brochuresandwebsite.Remembertotryandcoordinatethefurnitureelsewheresothattheofficesandboardroomalsofitinwithyourreceptionsdesign.Ifyouusebrightandboldcolorsforyourreception,itmightsignifythatyourcompanyisforwardthinking,embracestechnologyandlikestoportrayacoolinnovativeimage.IsYourReceptionLettingYourBusinessDown?

Ifyouhaveamoretraditionalreceptionitcouldsignifythatyourbusinessiswellestablishedandrespectedinthecommunity.Itcansignifyconservatismandgeneraterespectfromyourvisitors.Ontheoutsideitshouldbeinviting,welcomingandfriendly.Yourvisitorshouldbedrawntoitandfeelrelaxed.Ontheinsideitshouldfunctionwellasaworkstation.Itmusthaveenoughdeskanddrawerspacesothatthereceptionistcanstayorganizedanduncluttered.Ifthereceptionistiscomfortables/heismuchmorelikelytogreetyourvisitorswithasmile.IsYourReceptionLettingYourBusinessDown?

Phonesonthedeskshouldbecordlesssothattheycanbepassedtoavisitorwithoutworryingaboutwires.Theycanthenmakeanimportantcallwhilstwaitingfortheirappointmentorspeaktothepersontheyhavecometosee.Theremustbecomfortableseatswitharmrestsifyourvisitorsareexpectedtowaitforanyamountoftime.Bearinmindthatinthisdayandageyoumightalsoneedtoprovidepowersocketssothattheyhavesomeplacetoplugtheirlaptops.

IsYourReceptionLettingYourBusinessDown?

Acoffeeandteavendingmachineisidealforabusyreceptionandcanmakethelifeofareceptionistaloteasier.Anicecoffeetablewhereyoucanalsoleaveyourcompanybrochurefinishesthereception.Thereceptionisoftenthefirstplacewhererealimpressionsarecreatedandthetoneissetforanybusinessthatmighttakeplace.Isyourbusinessgivingtherightimpressiontofirsttimevisitors?

NewWordsandExpressions1.potential：adj.潜在的，可能的apotentialclient潜在客户2.inviting:adj.招人喜欢的；诱人的3.cluttered：adj.乱糟糟的；混乱的4.ego:n.自我；自我意识5.identity：n.身份、身份认同6.boardroom:n.会议室，董事会会议室7.signify:v.预示；象征8.embrace:v,拥抱；欢迎

NewWordsandExpressions

9.portray:v.描述；逼真的描写10.conservatism:n.稳健；守旧11.function…as…:担当…角色；发挥…作用12.cordlessadj.无线的；不用电线的13.armrest:n.扶手14.bearinmind:切记；记住15.socket:n.插座；插口16.plug:v.插入；接插头

n.塞子；电插头；消防栓17.vendingmachine：自动贩卖机

NotestothePassage1.Visitingabusinessforthefirsttimeapotentialclient'sfirstpointofattentionisthereception.假如潜在客户首次访问一个企业，他的关注点是接待。2.Asthefirstpointofcontactthereceptiondeskshouldreflecttheethosandidentityofyourbusiness.作为联系的第一个地点，前台应该反映体现一个公司的精神和个性。reflect:给…带来，蒙受(名誉或耻辱等)；显示，表明，反映Eg:Hisbehaviorreflectsdishonoronhisparents.他的行为有损于他父母的声誉。Theteam'svictoryreflectedcreditonthecoach.球队的胜利给教练带来了荣誉。Hisactionsreflecthisthoughts.他的行为反映他的思想。

NotestothePassage3.Remembertotryandcoordinatethefurnitureelsewheresothattheofficesandboardroomalsofitinwithyourreceptionsdesign.记得要调整一下其它地方的家具，使得办公室和会议室也适合接待室的设计。

fitinwith:同…一致；同…合得来；符合，适应：Eg:I'lltrytofitmyarrangementinwithyours.

我将努力使我的安排与你的一致。Newmembersmustfitinwiththerestofthecommittee.

新委员必须和委员会的其他委员和睦相处。4.…ifyourvisitorsareexpectedtowaitforanyamountoftime.beexpectedto:被预期，被指望Eg:Theyearlyoutputisexpectedtoriseoverthenextyears.

年产量预期今后几年连年增长。

NotestothePassage5.Thereceptionisoftenthefirstplacewhererealimpressionsarecreatedandthetoneissetforanybusinessthatmighttakeplace.前台经常是树立真正（企业）形象的第一个地方，是为将来任何一笔生意定下基调的第一场所。

GroupDiscussion1.Whyisthereceptionimportanttoacompany?3.Whatdodifferentcolourssignify?4.Howdoyouthinkofatraditionalreception?5.Howshouldareceptionistmakethevisitorsfellmorecomfortableandconvenient?

ExercisesI.Makealistofwhatarethemostefficientwaystomakelongdistancecallsorinternationalcalls.II.Decideonethingyouwouldlikelydowiththetelephone.Workoutaconversationwithyourpartnerthendemonstrateinfrontoftheclass.

ExercisesIII.CompletethefollowingdialoguesbytranslatingtheChineseintoEnglish.1.A.Hello,canIspeaktoMr.Brown?B.请问您是谁？有什么事吗？

A.ThisisPeterMathewsfromPetersonTradingcompany.IjustwanttotalkwithhimaboutthemeetingnextThursday.B.请稍等。

Exercises2.A.CouldIhaveextension131,please?B.请别挂机，我给您接过去。3.A.Hi,Alice.Iamcallingyou确定一下明天上午10点与帕克总裁的约会。

B.Thankyouforcallingmetoremindme.Idoneedtochangethetimeofhisappointment.他对行程有冲突了,无法这么早。

SupplementaryReading

Thelanguageweusewhereweansweraphonecallusuallydependsonwherethephoneis.Ifthephoneisinaprivatehome,thepersonansweringthehomeusuallysimplysays“hello”.However,ifthetelephoneisinanoffice,thentheresponseisabitdifferent.Thereisnoonecorrectwayofansweringthetelephonebutthereisatendencyforjuniororseniorofficeworkerstoanswerdifferently.Asenioremployeeismorelikelytoanswerwithhisorhernamewhereasamorejuniorem