商务英文邮件-课件

businessenglish

英文电子邮件写作规范2018.09EmmaXiao你出现过以下情况吗？有时你明知道打电话效果会更好，却用电子邮件发送了消息你利用电子邮件发送过于私人或机密内容，过后又懊悔不已有时候匆忙发送电子邮件，未添加问候语或结束语常常未仔细检查语法、拼写及标点错误就发送电子邮件有时候忘记在邮件中添加附件发出邮件后希望能追回，可惜为时已晚你已经很长时间没有整理或删除电子邮件一听说需要写电子邮件就头疼，动不了笔这封邮件有无不妥之处？

From:Harry.Lim@presto.co.my

To:

shirley@

Cc:

Subject:

HELLO!!!hiShirleyHopethingsrwellwithu,itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkandsingingevent,Ihopeuwillagreetotakepart.tnks&rgsHarry英文电子邮件写作规范e-mail1.理论讲解2.案例分析3.练习点评4.Q&AEMAIL的基本结构1.信头2.主体3.结尾敬语4.落款签名Email基本结构

To:

shirley@

Cc:

Bcc:信头

Subject:HELLO!!!Attachments:hiShirley

称谓（问候语）正文Hopethingsrwellwithu.Itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkcumsingingevent.Ihopeuwillagreetotakepart.

结尾tnks&

r

结尾敬语Harry落款签名主体1、信头收件人To:发件人From:抄送Cc:密送Bcc:主题Subject附件Attachments

Harry.Lim@presto.co.my

Shirley@

Fiona@presto.co.my

Applicationformanagerassistant

<cv.pdf>1.1主题Subject构成：单词/名词性短语/完整句（一般不超过35个字母)练习：判断下列表达是否准确GreetingsSuppliertraining

Meetingson22Julyhasbeencanceled.go

to

hospitalprofessionaltraineesfromsistercompanyshouldabidebyruleoflocalcompany.

大小写规则：方法1：将位于句首的单词和专有名词的首字母大写即可方法2：将实词（名词、动词、形容词、副词、代词等）每一个单词的首字母大写。练习：判断下列表达是否准确NewE-mailAddressNotificationDetailedcalculation

detailedcalculation

1.1主题subject主题框内容应简单明了，但切忌含糊不清。

例如：pricingpolicymeeting（定价政策会议）letterofapplication（申请信）练习：判断下列表达是否准确MeetingNewsaboutthemeetingTomorrow'smeetingcanceledGreetingsGreetingsfromDDC

CompanyPlease

come

to

pick

your

card.2.主体格式称谓(问候语）开头正文结尾敬语落款签名档2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXXDearXXX,

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

xxxxxxxxxxxx.Sincerelyyours,XXX

？

？

？2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXXDearXXX,

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

xxxxxxxxxxxx.Sincerelyyours,XXX

√

√

√2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXXDearXXX,

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

xxxxxxxxxxxx.Sincerelyyours,XXX

齐头式

混合式

缩进式2.2称谓称谓之后一般用逗号，如Dear

Stella,正式（正式商务往来）写出对方称谓称谓+姓称谓+全名Mr./Mrs.

(已婚)

Miss

(未婚女性)

Ms.(未婚已婚女性皆可以使用)如

Mr.Kunze/Mr.BeckerKunze正式（熟识的同事、上级、客户等）称呼对方名字名字Dear

+名字如Stephan或DearStephan，若对方邮件以Dear称呼你，回信时也同样以Dear回复；非正式称呼对方名字、昵称等HiJudy,/

Hello

dear,2.2称谓

若无法得知收件人姓名，可用:Dear

SirorMadam,Ladiesandgentlemen,DearColleagues,Dearall,To

whom

it

may

concern,DearCommitteeMember,DearMeetingPlanner,DearPurchasingAgent,2.3问候语Longtimenosee.Howhaveyoubeen?好久不见，最近你好吗？Ihopeyouaredoingwellrecently.希望你近来过得很好。I

hope

things

are

going

well

with

you.希望你近来过得很好。Howwasyourtrip/vacationtoBeijing?你去北京的旅行/假期过得如何？FirstletmestartbywishingyouandyourstaffaHappyNewYear.首先祝你和你的同事新年快乐。2.4开头商务邮件不需要过多的寒暄，恰当的称呼和招呼之后就可直接进入主题。通常在第一句说明邮件的目的。

例如：Iamwritingtoinquirewhetheryoucanprovidedyourlatestcatalog.我来信是要询问您是否能提供贵公司最新的目录。We

are

interested

in

your

range

of

office

supplies.我们对你们的办公用品感兴趣。After

a

careful

review

of

your

operations,

we

believe

that

your

company

is

ideal

for

meeting

our

OEM

needs.在仔细检视你们的运营状况后，我们认为贵公司非常符合我们的代工制造需求。练习请根据下列情境写开头句：需要与对方商榷讨论方案细节的时间，你现在发送邮件给对方，询问下周二下午2点到4点是否合适。

昨天的会议上对方要求发送项目的具体介绍，你现在将所需文件通过邮件（附件）发送给对方。前一次会议约定周五给对方发送合同，你现在发送邮件与对方再次确认，将于周五把合同发送给对方。你需要对方协助你处理一些事项。参考答案I’dliketodiscussthedetailswithyou.IsTuesday1400-1600convenientforyou?我想和您谈谈修订的事。这周二下午两点到四点您有空吗？

Attachedarethedocumentsyourequestedatthemeetingyesterday.

昨天会议上您要求的文件已附上，请查收。

As

discussed

at

the

meeting,

I’ll

send

you

the

new

contract

by

this

Friday.正如我们在会上所讨论的，我将在周五前给您发送心的邮件。I

need

your

help

in

the

following

matter.

我需要你协助处理以下事项。2.5主体内容主体段应简单明了，调理清晰，过长的内容不易阅读且容易让对方抓不住重点。确保调理清晰，合理分段，避免将所有内容全部集中在一个主体段内写完。若有多条建议或事项要阐述，可以用条例式的方法呈现，使内容更清晰易读。为了能更灵活地排版，可以把这些信息作成附件形式，以方便对方将其打印出来。2.5主体内容常用句型通知/公告发起会议询问确认回复反馈道谢致歉/遗憾要点列表发送附件2.5.1.通知/公告

informsbthat…/informsbofsth通知某人某事Iamwritingtoinformyouthat

there

are

somesmallchangesinthescheduleformyvisittoyour

companynextweek.

我写这封信是要通知您，我下周造访贵公司的行程将有些许变动。ThisistoinformallemployeesofrecentstaffchangesatKYLECo.此乃通知所有员工Kyle公司最近的人事变动。

notifysbthat…通知某人某事ThisletteristonotifyyouthatourofficewillbeclosedonMonday.这封信是要通知你们，我们公司周一不营业。

beadvisedthat…告知某人某事Pleasebeadvisedthatitistimetoprepareyourannualsalesreports.

特此告知：该是各位准备年度业绩报告的时候了。2.5.2.发起会议

sbwouldliketohaveameetingin/on/at时间about内容IwouldliketohaveameetingintheafternoonaboutourdevelopmentplanningfortheprojectA。

今天下午我建议我们就A项目的发展计划开会讨论一下。We’dliketohavethemeetingonOct30.十月三十号开会。

sbwouldliketotalktosbabout内容bymail/overthephoneIwouldliketotalktoyouoverthephoneregardingissuesaboutreportdevelopmentandtheXXproject。

我想跟你电话讨论下报告进展和XXX项目的情况。

2.5.3.询问信息/反馈/建议

Anyquestion,pleasedon’thesitateto/feelfreeto…Anyquestion,pleasedon’thesitatetoletmeknow.有任何问题，欢迎和我们联系。Feelfreetogiveyourcomments.请随意提出您的建议。

Lookforwardtoyourfeedbacks/suggestions/opinions…Thankyouandlookforwardtohavingyouropinionontheestimationandschedule。谢谢你，希望能听到更多你对评估和日程计划的建议。Lookforwardtoyourfeedbacksandsuggestionsoon。期待您的反馈建议！2.5.3.询问信息/反馈/建议

havesomequestionsabout…对…有一些疑问IhavesomequestionsaboutthereportXX-XXX

我对XX-XXX报告有一些疑问.FortheassignmentABC,Ihavethefollowingquestions:…

就ABC协议，我有以下几个问题：……

ItwouldbeniceifyoucouldprovideabitmoreinformationonItwouldbeniceifyoucouldprovideabitmoreinformationontheuser’sbehavior.

您若是能够就用户行为方面提供更多的信息就太感激了！

wouldappreciate…Atyourconvenience,Iwouldreallyappreciateyougivingusyouropinion.

如果可以，我希望你能负责这件事情。

Youropinions/comments/suggestionsarewelcome.欢迎您的意见/评论/建议…2.5.4.确认

Confirmsth/that…确认…

Reconfirmsth/that…再次确认This

willconfirmthatwehaveplacedaphoneorderwithyouthisafternoon.

来信是确认今天下午我们已电话下单一事。ThisistoreconfirmourscheduledappointmentforWednesday,November16,2013.

此信是要再次确认我们排定会面的时间为2013年11月16日星期三。

Verify/clarifythat…或verify/clarifysth

IamwritingtoclarifythatthetimeanddateforourmeetingwillbeWednesday,November16,2014.

此信旨在确认我们会议的时间和日期为2014年11月16日星期三。

foryourconsideration/approvalIampleasedtopresentournewproposalforyourconsiderationandapproval.很高兴向您呈交我们新的提案，并请您审核通过。2.5.5.回复/反馈

Thankyoufor…

/

Thanks

for…感谢…Thankyouforyour

email

dated

September

8.感谢您9月8日的来信。

bepleased/happyto…Iamveryhappytoacceptyourinvitationtotheparty.我欣然接受您的宴会邀请。

Pleaseseecomments/suggestions/opinionsbelow

Pleaseseecommentsbelow.

请看下面的评论。

Mycomments/answers/suggestions/are…Myanswerstoyourquestionofthisprojectareinredbelow.

我就你对该项目疑问的回答已在下面标红。

addsomecommentsto…就xxx添加了一些备注Iaddsomecommentstothedocumentforyourreference.

我就文档添加了一些备注，仅供参考。2.5.6.表达感谢

Thankyou/thanksfor…感谢…

Thankyousomuchforthecooperation.谢谢你的合作！Thanksforyourtime

in

organizing

the

event.感谢您花时间筹划这项活动。

(really)appreciate…对…表示感谢…is/areappreciated.Ireallyappreciatetheeffortyouallmadeforthissuddenandtightproject.

对如此紧急的项目您做出的努力我表示十分感谢。Reallyappreciateyourhelp!

非常感谢您的帮助！We

all

appreciate

your

help

and

kind

thoughts.我们一致感谢你们的协助和体贴。2.5.7.致歉

besorrythat/forsth…抱歉…Iamverysorryfornotbeingatthemeeting.

我对没有能够出席会以表示非常抱歉。IamsosorrythatIcouldn’tmakeit.

非常抱歉我没有到。

(sincerely)apologizefor…就xxx真诚道歉Isincerelyapologizeforthismisunderstanding.

对造成的误解我真诚道歉。IapologizeforthelateaskingbutwewanttomakesurethecorrectnessofourimplementationASAP。

很抱歉现在才进行询问，但是我们需要尽快核实执行信息。2.5.8.列表

is/areasfollows…Thecurrentstatusisasfollows:1……2……

目前数据如下：1……2……following…Todaywewouldliketofinishfollowingtasksbytheendofday:

1…….2……

今天我们要完成的任务：1…….2……

OurteamherereviewedthenewestSCMpolicyandhasfollowingconcerns:1…….2……

我们阅读了最新的供应链管理政策，做出如下考虑：1…….2……2.5.9.发送附件

Please

see/find

the

attached

…请见附件…

Attached

please

kindly

find/see…请见附件…Please

find

the

attached

overview

of

our

new

product.请见附件，关于我们新产品的概述。

Attached

is/are…附上Attached

is

a

customer-service

survey

as

we

would

love

to

know

your

thoughts

on

our

products

and

services.

附上客户服务调查，我们希望了解您对于我们产品及服务的看法。

I’ve

attached

…我附上…I

‘ve

attached

some

of

the

pictures

we

took

during

our

visit.我附上一些旅途所拍照片。2.6

结尾一般性结尾商务性结尾希望对方回应主动联系对方2.6.1一般性结尾I

look

forward

to

n./doing…我期待…I

look

forward

to

your

response.

我期待您的答复。If

you

have

any…,

please

feel

free

to/don’t

hesitate

to

do…如果你还有其…，请尽管…If

you

have

any

more

questions,

please

feel

free

to

contact

me.如果你还有其他问题，请尽管和我联系。Please

let

me

know

if

I

can…如果我能…，请让我知道Please

let

me

know

if

I

can

do

more

to

support

this.如果还有别的我能做的来支持该项目，请告诉我。would

appreciate

any

feedback/suggestions若有任何意见，请不吝赐教I

would

appreciate

any

feedback

you

have.若有任何意见，请不吝赐教2.6.2商务性结尾Look

forward

to

our

continued

cooperation.期盼我们能继续合作。This

email

is

not

for

general

distribution.请勿公开散布这封电子邮件。We

hope

that

our

prompt

and

efficient

handling

of

your

order

will

lead

to

your

becoming

a

regular

customer.

期盼我们迅速、有效处理您的订单能让您成为我们的老主顾。For

further

information,

please

contact

Customer

Services.

如需更多相关讯息，请洽客服部。Please

direct

any

questions

you

may

have

to

my

office

at

4388-3899.如有任何问题您可拨打我办公室电话：4388-3899。2.6.3请对方回应Pleasecontact

me/letmeknow/callme/e-mailme…Please

contact

me

at

your

earliest

convenience.烦请您方便之时尽快与我联系。Please

let

me

know

at

your

earliest

convenience

whether

you

will

be

attending

this

workshop.

烦请您方便之时尽快告知我们您能否参加会议。Please

call

me

when

you’ve

had

time

to

look

over

the

attached

material.您方便浏览附件中的材料时，烦请您电话告知我。Isitpossible/convenient/…/foryouto…

Is

it

possible

for

you

to

decide

as

soon

as

possible?We

need

to

make

the

announcement

by

the

end

of

the

day.

麻烦您可否尽快决定？我们需要在今天之内宣布此事。2.6.4结尾表达主动联系

willbeincontactwithyou/callyou/writetoyou/emailyou…I

will

be

in

contact

with

you

within

the

next

couple

of

days.接下来几天我会与您进行联系。I

will

call

you

next

week

to

arrange

a

date

and

time

for

a

presentation

and

to

answer

any

questions

you

may

have.下周我会给您打电话，安排时间和日期就您可能会产生的疑问进行讲解。I

wille-mail

you

next

week

to

answer

any

questions

you

may

have

and

to

arrange

a

convenient

time

to

meet

do

discuss

the

details

of

this

venture.下周我会发邮件解答您的任何问题，并且安排合适的时间见面讨论风险的细节。2.7敬语&落款正式用法用于单纯商务关系用sincerely最稳妥Sincerely,

Sincerely

yours,

Yours

sincerely,

正式用法用于已建立关系的上级、同事、客户等Best

regards,Regards,Best

wishes,非正式用法用于亲友及熟悉的同事间Yours，Cheers，Takecare，2.8签名姓名/英文名公司名称工作地址联系方式网页链接

公司宣传logo范文赏析DearColleagues,

Wearegladtoinformthatthenew“StandardProcedureofPosterDisplay”willtakeeffecton

Oct15,2018.

ThisstandardprocedurecontainsthestandardprocessesandinstructionofposterdisplayattheDaimlerChinaPremises,aimingtocreateagoodworkingenvironmentforallstaff.

HighlightsofStandardProcedure:Noposterdisplayisallowed,exceptwithwrittenapprovalinadvanceinaccordancewiththisStandardProcedure.ThepostershouldbedisplayedatthedesignatedpublicareaofDaimlerPremises.Double-sidetapeisNOTallowedtobeused.Therequestorisresponsiblefortakingdowntheexpiredpostertimely.

Youareencouragedtoreadandgetwellacquaintwiththerulesy