酒店英语培训资料

restaurantrestaurant餐厅thefrontdesk/office前台lobby大堂bell门铃hallcloset/wardro衣橱，壁橱peephole窥视孔pleasemakeuproom请打扫房间makeup整理hanger衣架sparepillow备用枕头breakfastmenu『餐单bathrobe浴袍closetrods衣柜挂杆clothesbrush衣刷flashlight手电筒laundrybag洗衣袋safetybox保险柜shoehorn鞋把blanket毛毯mini-bar迷你吧ice-bucket冰桶ice-clip冰夹glass玻璃杯refrigerator电冰箱mineralwater矿泉水一.、客房常用词汇：north北south南west西east东presidentialsuite总统套deluxesuite豪华套singleroom单间executivesuite商务套standard(double)room标准间juniorsuite普通套assistantmanager大堂副理handicappedroom残疾人川房cashier收银员receptionist接待员operator(总机)话务员telephoneswitchboard电话总机extension分机bellman行李员bowling保龄球housekeepingdepartment客务部gymnasium健身房roorn/housekeeper/floorattendant客房服务员softdrink软饮料freemineralwaterfreemineralwater免费矿泉水drink(beverage)饮料cup茶杯mend缝补mineralwaterwithcompliment免费矿泉水lobbybar大堂吧businessfloorbar商务酒吧trademark/shop商场businesscenter商务中心reservationcenter预定中心morningcall叫醒服务mealvoucher就餐券laundry水洗floor楼层laundry洗衣、洗衣房laundryservice洗衣服务dry-clean干洗pressing烫衣regularservice普通服务4-hourservice快洗服务cleaninglist/form洗衣单settee背椅furniture家具expressservice快洗服务air-conditioning空调PAfpublicarea)公共区域sitting-room客厅cushion靠垫chaise躺椅couch双人沙发chainlock防盗扣donotdisturb请勿打搅coaster杯垫plug插头socket插座kettle水壶drawer抽屉baggage(luggage)rack行李柜，行李架shoppingbag礼品袋goodnightcard晚安卡televisioncabinet电视柜programcard节目单TVremotecontrol遥控器desk桌子mirror镜子tablelamp台灯telephone电话机bedtablebedtable床头柜computerline电脑线chair椅子servicedirectory服务指南ashtray烟灰缸matches火柴envelope信封writingpaper信纸faxpaper传真纸postcard明信片sewingkit针线包map地图ballpointpen圆珠笔pencil铅笔window窗户curtain窗帘slipper拖鞋shoeshineclothe擦鞋布memo/notepad便签bed床shampoo洗发液quilt被子pillow枕头shoebasket鞋篮toilet洗手间alarmclock闹钟yellowpage黄页nightlight夜灯trashcan垃圾桶bedpad床型bedsheet床单bedskirting床裙pillowcase枕头套smokedetector烟感器carpet/rugvacuumcleaner吸尘器walllamp壁灯ceilinglamp吊灯groundlamp落地灯bathroom浴室fluorescentlamp日光灯servingtray托盘scale体称handtowel小方巾washroom洗手间shower淋浴bathtowel澡巾groundtowel地巾facetowel面巾hairdryer吹风机bathtub浴缸showerhead淋浴头closet马桶tap水龙头washbasin面盆towelrack毛巾架marbletable大理石台面hanger衣架、挂钩walltelephone面包机bidet净身器flowervase花瓶tissuepaperdispenser面巾纸盒showercurtain浴帘tissue/toiletpaper卫生纸bathgel沐浴液razorshaver剃须刀comb梳子toothbrush牙刷toothpast牙膏soap肥皂cottonswab棉签tips小费emeryboard指甲锌sanitarybag女宾袋showercap浴帽elevatorlift电梯fruitplate果盘fruitknife(fork)水果刀(叉)icecubes冰块roomcard房卡passport护照deposit押金charge收费price价格Poker扑克night-club夜总会massage按摩、桑拿boilingwater开水newspaper报纸corridor走道trolley手推车Monday周一Tuesday周二Wednesday周三Thursday周四FridayFriday周五Saturday周六Sunday周日January一月February:月March三月April四月May五月June六月July七月August八月September九月October十月November|•一月December十二月Fine晴Overcast阴Snow雪Rain雨Cloudy多云F0前台Cashier收银Guest客人Telephoto电话Maintain维修Safety保险柜Cigarette香烟Nailhole指甲剪Forfex剪刀Socket插座Blower吹风机Charger充电器Keepsecrecy保密Remotecontrol遥控器Massage按摩Entertainment娱乐elevator电梯tea茶叶waterbottle水壶forfree免费safe-conduct安全通道reticle网线iron熨斗ironingboard熨衣板map地图hotwater热水fruit水果shoeshine擦皮鞋drink饮料icebox/refrigeratory冰箱food食品electrictorch手电筒bedsheet床单bed床quiltcover被套dish盘子bathrobe浴衣scoop勺子towel毛巾boud碗pillowcase枕套knife小刀curtain窗帘fixing调料ashtray烟灰缸sugar糖glass杯子salt盐tea-cap盖杯shoeshine鞋油tea-box茶叶盒toecap鞋刷clothes-rack衣架insect虫theseniceclamps服务夹gluewater胶水noise菜谱calculator计算器closestool马桶rule尺子brokenelectricity断电stapler订书机window窗户inkpadEfJ泥makewater漏水mouse鼠标lock锁donotdisturb勿扰chair椅子makeuproom打扫房间light灯extrabed加床bathtub浴缸noneedservice不需要服务ice冰lostandfound遗留物品plug插销二、客房服务常用短语：morningcallservice叫醒服务roomservice客房用餐服务dialoutsidecall/internalcall拨打外线电话DDD(domesticdistantdial)国内长途certainly固然可以IDD(internationaldistantdial)国际长途publicphone公共电话Room/floorattendant楼层服务员goodmorning早上好goodafternoon卜午好goodevening晚上好toiletneeds卫生用品check-outroom退房turn-downservice夜床服务bytheway顺便问一下doorknobmenu客房内的门把菜单don,tworry别耽心pleasewaitamoment稍等I'mafraidnot很抱歉、恐怕不行OCC(occupied)住客房C/O(checkout)走客房V(vacant)空房VD(vacantdirty)脏房OOO(outoforder)维修房DND(donotdisturb)勿扰房VIP(veryimportantperson)贵宾LSG(longstayingguess)长住房Makeuptheroom打扫房间goahead您请说afteryou您先请put...throughto往转电话signthebill签单signyourname签名Haveanicetrip旅途愉快goodluck好运seeyoulate/tomorrow再见、明天见It'sverykindofyou!generalmanager'sassistantgeneralmanager'sassistant总经理助理salesdepartment俏售部executiveoffice总经理办公室frontoffice前台部foodandbeveragedepartment餐饮部personaldepartment人力资源部shoppingarcade商场financialdepartment财务部securitydepartment安全部purchasingdepartment采购部engineeringdepartment工程部您真是太客气了！Howdoyoudo?您好！（初次见面，回答同样用该句）welcometoourhotel欢迎光临！goodbye再见Youarewelcome/notatall/Ifsmypleasure不用谢！thankyouverymuch非常感谢I,msorry很抱歉Excuseme打搅一下！goupstairs/downstairs上楼/下楼Thiswayplease这面请turnright/left向右/左转gostraighton直走extrabed加床howareyou?fine.thankyou!andyou?您好吗?很好!谢谢!您呢??pricelist房价表generalmanager总经理deputygeneralmanager副总经理三、客房服务常用对话:G:guest客人R:roomattendant楼层服务员showingthegueststotheroom为客人带路R:Goodmorning,sirandmadam.WelcometoInternationalpeacehotel!G:Goodmorning.Areyouaroomattendant?R:Yes,Ican.WhatcanIdoforyou?G:Yes.Whereisroom2708,please.R:It'salonghere.Icanshowyoutoyourroom.(afterawhile).Hereitis.(Theroomattendantknocksatthefloorfirst,opensit.andprecedestheguestsintotheroomandturnsonthelights).Thiswayplease.G:Thankyouverymuch.R:Ifsmypleasure!AndwishyouhaveanicetripinHeFei!Makinguptheroom.Dialogueone:(Theroomattendantknockatthedoor.Thenthedooropened)R:Goodmorning!MayIcleanyourroomnow?G:Well,Thankyou!Pleasecomebackabout20minutes.R:Sorrytodisturbyou.Iwillcomebacklater.Haveaniceday.DialogueTwo:R:Goodmorning,madam.MayIcomethrough,please?G:Goodmorning!It'salmost11o'clock,andmyroomhasn'tbeenmadeupit.R:I'msorry,madam.IllbethereasroomasIfinishthisone.G:Howalongwillittake?R:About10minutes.DialogueThree:R:Goodmorning,sirandmadam.MayIdotheturn-downserviceforyounew?G:Oh,thankyou!Wouldyoutidyupabitintheroom?It'squiteamessnow.R:Yes,Iflljustbefinishedinafewminutes!(Afterawhile)R:It'sgrowing,dark.Wouldyoulikemetodrawthecurtainsandturnonthelightsforyou!G:Whynot!Thatwouldbecomfortable!R:Andthreearetoday'snewspaper,Youcanreaditatanytimeyouwant!G:Oh.Thankyousomuch!R:I'malwaysatyourservice!Goodnight!Laundryservice.洗衣服务Dialogueone:G:Goodafternoon!Iwanttohavesomelaundry.R:Yes,sir.justleaveitinthelaundrybagandsignyournameandroomnumberonthelaundrylist.G:WhatcanIgetitback?R:Tonightat6:00pm.byregularservice./Sinceitisalready3:00pm.youcangetthembackbefore12:00attomorrownoon,byregularservice.G:Canitbemorequickly?R:Expressserviceisavailaide.Youcangetitbackwith4hours,butit's50%morethantheregularservice.G:OK,I'llchoosetheexpressservice!Dialoguetwo:R:Excuseme,SirandMadam.Yourclothesareready.Willyouseeiftheyareallright?G:Verygood.R:Hereyouare.G:Oh,Hownice!Yourhotel'slaundryserviceisexcellent.R:ThankyouIThafsjustwhatweshoulddo.RepairingDialogueG:Excuseme!R:Yes?G:Ah,TmafraidtoreissomethingwrongwiththeTV.Ican'tturniton.R:Well,Thereisaswitchonthebeddable,Didyouturnonit?G:Yes,I'vedoneis.R:l'msorry.MayIhavealookatit?(Tryingtofixit,butinrain)R:I1Isendforanelectriciantohaveitrepaired.Pleasewaitjustafewminutes.(Sheleavestheroom.Fiveminuteslater.Thereisaknockonthedoor).R:Housekeeping,MayIcomein?G:Yes.R:Goodevening!WearegoingtocheckyourTVset.(Electricianfinishestherepairing)R:Dearsir,everythingisOKnow,IsthereanythingdseIcandoforyou?G:No,Thanksverymuch!R:It'smypleasure.Andwithyouhaveasweetevening!DialoguetwoR:Goodevening!What'sthemattersir?G:Airconditionerisnotcool/heatenough.R:Well,Letmesee!Oh,I'msorrysir.Wellcontactwithengineerdepartmenttosendsomeoneareuptocheekifforyou.DialoguethreeG:Thereisnowaterintheshowerhead.Canyoucallsomeonetofixitforme.R:Wellcalltheengineerimmediately.Tmsorryforanyinconvenience.RoomserviceG:Whatwouldliketotakeourlunchinourroom.Couldyoubringithere?R:Yes.Ofcourse.Ourhotelprovidesverygoodroomservice,sir.G:Verynice.Whenshouldmeorderourlunch?R:Atanytimeyouwant.Youmaydial“2619”tocalltheroomservicesectiondirectlytoorderbreakfast,lunchordinner.G:Bytheway.Whatshouldwedowiththeplateswhenwefinisheating?R:Youcancallmetocleanitup,orjustleavethemoutsideyouroom.G:Oh,Isee.Thankyou.MiscellaneousservicesDialogueoneR:Goodmorning.DearMadam!G:Goodmorning.Willyoudemeafavor?R:Sure.G:I'dliketohavesomeglasses?R:Howmanywouldyoulike?G:Three.R:Yes,we'llsendthemuprightaway.DialoguetwoG:Theairintheroomisstale.Canyoudosomethingaboutit?R:Doyoumindifwesprayairfreshener?/Doyoumindmeopenthewindowsforalittlewhule.G:Nogoahead!R:Thankyouverymuchforyouunderstanding!DialoguethreeG:Willyoudomeafavor?Miss?R:Certainlysir.G:ThisismyfirstvisittoHeFei.Iwonderifyourhotelhasthemorningcallservice.R:Yes,sir.Atwhattimedoyouwantmetocallyourup?G:At6:00sharptomorrowmorning,please.R:Whatkindofcallwouldyoulike.Byphoneorbyknockingatthedoor?G:Byphone.Idon'twanttoelistrubmyneighbors.R:That'sverykindofyousir.Well,I'lltelltheoperatortocallyouupat6:00tomorrowmorning.G:Thanks!R:Mypleasure,sir!Sleepwellandhavepleasantdreams.DialogueFourR:Goodmorning.WhatcanIdoforyou?G:Yes.I'dliketocheckoutmyroom.ButIwanttohavethebreakfastfirst!R:Well,Isthatanyluggageinyourroom?G:Yes,alotofluggage.R:Isee.I'llcontactthebellservicecentertogetyouluggagethere.Andafteryoufinishyourbreakfast.YoucancometotheFrontdesktocheckoutyourroomandgetbackyourluggagedirectly!G:Wonderful!Thankyou!R:Youarewelcome!DialoguefiveG:Ileftmykeyintheroom.Wouldyouopenthedoorforme?R:Sorry,Duetothesecurityreasons.Icannotopenthedoorforyou.Pleasecontactthefrontdesk.DialoguesixR:Housekeeping.MayIcomein?G:Yes,What'sthematter?R:Yoursmokedetectorisflashing,sir.Istheanythingburninginyourroom!G:No,I'vebeensmokingacigar.That'sall.R:MayIcheckyourroomsir!G:Sure,goahead.(Checkstheroom)R:Thanks,sir.Tmsorrytohavedisturbedyou.G:Oh.That'sallright.R:Thedetectorisverysensitive.Soifyousmokenesttime,Pleaseopenthewindow.G:Oh,That'sallright.R:Thedetectorisverysensitive.Soifyousmokenesttime.Pleaseopenthewindow.G:Thankyouforyoursuggestion.R:lhopeyoucanstayherehappily.Andanytimeyouneedhalf.Justcallme!Seeyou!G:Thanks.Bye-bye.新增加部份：.开门G:I'mtheguestfrom1817.AndIleftkeyintheroom/Mykeyisn'tavailable.Wouldyouopenthedoorforme?R:l'msorry.Letmepastyoucall.Thonghttothefrontdesk.Thenaftertheychecktheidentitywithyou.Illcalltheattendantopenthedoorforyou.OK?.G:WhencanItakemybreakfast?