各部门质量目标分解

PRAmAC Code:PFL-WI-QA-003PRAmAC Code:PFL-WI-QA-003受控状态ControlStatus分发号DistributionNo:编制Writtenby陈智强日期Date2011/10/30审核Auditedby日期Date2011/11/01州匕准Approvedby日期Date2011/11/01PFL质量目标版本:B/1、公司质量管理总目标序号目标内容指标值计算方法统计部门统计频次1顾客满意率三95%客户满意数♦调查客户数X100%研发部每季一次2顾客满意度三80分每份调查问卷综合得分的累计总分・调查问卷总数研发部每季一次3产品出厂合格率100%产品出厂合格数♦出厂产品总数X100%品管部每月一次二、各部门目标部门指标名称目标值计算公式统计部门统计频次生产部设备完好率三93%完好设备数♦设备总数X100%生产部每月一次产品一次下线合格率三98%入仓合格产品批数/交检产品批数X100%生产部每月一次品管部漏判率<2%漏判数量♦检验总数量X100%品管部每月一次成品检验合格率三98%成品检验合格数・成品总数X100%品管部每月一次计划采购部供货及时率三95%抽样进料及时率+抽样总批数X100%计划采购部每月一次人力资源部员工培训率100%参加培训人数/应培训人数X100%人力资源部每季一次物流部发货正确率三98%发货正确数♦发货总数X100%物流部每月一次IT部因网络病毒引起的全公司系统瘫痪或重要数据丢失事件0以实际发生事件为依据IT部每月一次研发部产品图纸错误率<1%产品图纸错误套数+产品图纸总套数X100%研发部每月一次Code:PFL-WI-QA-003Code:PFL-WI-QA-003ControlStatusDistributionNo:WrittenbyDico.ChenDate2011/10/30AuditedbyDate2011/11/01ApprovedbyDate2011/11/01PFLqualityobjectivesVersionNO:B/1Company'soverallgoalofqualitymanagementNO.TargetedcontentIndexvalueCalculationStatisticaldepartmentStatisticalfrequency1Customersatisfactionrate三95%Customersatisfactorynumber+InvestigationcustomernumberX100%R&DEveryquarteronetime2Customerdegreeofsatisfaction三80Addupthescoreofeveryinvestigatesheetofcustomersatisfaction+volumeofinvestigationR&DEveryquarteronetime3Productsleavingthe100%ProductleavingtheplantqualifiednumberQualityEverymonthfactorypassrate+LeavingtheplantproducttotalX100%departmentonetimeObjectiveofeachDepartmentDeptObjectivenameIndexvalueCalculationStatisticaldepartmentStatisticalfrequencyEquipment,goodrates三93%Completeequipmentnumber+EquipmentTotalX100%ProductiondepartmentEverymonthonetimeProductiondepartmentProductwinding三98%Warehousing,batchnumberofqualifiedproductsProductionEverymonthqualifiedrate/NumberofbatchestotesttheproductdeliveredX100%departmentonetimeQualityUndetectedrateW2%Undetectedquantityofnonconformingmaterials+TotalincomingquantityX100%QualitydepartmentEverymonthonetimedepartmentTestpassrateoffinishedproduct三98%Thenumberoffinishedproductspassthetest+TotalFinishedX100%QualitydepartmentEverymonthonetimePlanpurchasedepartmentSuppliesgoods三95%Samplingrateintime+SamplesthetotalnumberoflotsPlanpurchaseEverymonthtimelyrateX100%departmentonetimeHumanresourcesdepartmentStafftraining100%Participateinthenumberoftrainees/ShouldbetheHumanresourcesdepartmentEverymonthratenumberoftraineesX100%onetimeLogisticDeptDeliveryaccuracy三98%Deliverycorrectnumber+TotalshipmentsX100%LogisticDeptEverymonthonetimeDeptObjectivenameIndexvalueCalculationStatisticaldepartmentStatisticalfrequencyITdepartmentBecausethenetworkviruscausesentirecompanysystemparalysisorimportantdatamissingevent0basedontheactualincidentITdepartm