1达成全面性客户满意要点课件

QualityPolicyStatementQualityPolicyEmbraces…1)達成全面性客戶滿意

Toachievecustomers’overallsatisfaction.2)持續改善是我們日常工作

Continuousimprovementisourroutine.Himaxcommitsourselvestoachievetotalcustomersatisfactionthroughcontinuousimprovementofourbusiness.12000PPM1500PPM1000PPM500PPMQualityGoal（品質目標）1、Defectrateofcustomerreturnislessthan300DPPMfor2003QualityGoal2、Thefrequencyofcustomers’complaintsshallnotexceedthreecasespermonthwheretheresponsibilityisours.

2QUALITYASSURANCEORGANIZATIONQC/SQEQC/QASRA*QUALITYSYSTEM

AUDIT*QUALITYSYSTEMUPGRADE/MAINTENANCE*QUALITYSYSTEMDIAGNOSIS&PREVENTION

*SUPPLIERAUDIT/

MANAGEMENT*SUPPLIERQUALITY

IMPROVEMENTMATERIAL*NONCONFORMDISPOSITION*SupplierINCOMINGQUALITYINSPECTION.*CustomerComplaintManagement*FAILUREANALYSIS

QADept.*ReliabilityTest3QualitySystemImprovementPlanForY2003SupplierBasedManagementSupplierQualityEngTeam(SQETeam)NewProductProcessReadiness(NPPR)ToolingManagementQualityContractSupplierPerformanceRankingSupplierInProcessQuality

GaugeRepeatability&Reproducibility(R&R)MonthlyCIPMeetingExternalSystemAuditCustomerSatisfaction

MonthlyQualityReview(MQR)SWATTeamCorporateQuality

ISO90014QualityEnhancementPlan5QualityEnhancementPlanSupplierQualityEngTeam(SQETeam)SupplierNewProductProcessReadiness(SNPPR)SupplierPerformanceRankingQualityEnhancementPlan

ProductDevelopmentPhaseReviewProcess(PrP)DesignforX(DFX)SupplierBasedManagement

SPCControlGaugeRepeatability&Reproducibility(R&R)MonthlyCIPMeetingQSA&QPASupplierInProcessQualityMonthlyQualityReview(MQR)SWATTeamCIP&LessonLearnCustomerSatisfaction6ProductDevelopment7ICNewProductDevelopmentControlProcedure8ICNewProductDevelopmentControlProcedure9SupplierBasedManagement

(SBM)10ImplementationofSBMOrganizationEnhancement(組織加強)SQEBasedOrganizationFoundry晶圓廠GoldBumpingBumping廠TABtapeTABtape廠AssemblyHouse封裝測試廠SQESQESQESQE11SupplierQualityManagementQualityAbnormalNoticeMonthlyQualityReviewMeetingSupplierQualityGoalNewProductReleaseProcedureASLonSystemSupplierSourceSQPRAnnualAuditSupplierQualityManagementCDAP12NewSupplierSurveyHowtobecometoHimaxCertificatedSupplierPerspectiveSupplierQuestionnaireYearlyFollowUpAuditIsNeededForCertifiedSupplierBecometo:1)IntegralPartofHimax’sBusiness.2)StriveforLongTermPartnership3)JointlyFocusonCustomerQuality.SupplierFillOutQuestionnaireSupplierMakePresentationtoHimaxSourcingTeamMembersHimaxAuditTeamPerformAuditforthe1stTime.T,Q,C,D,SQuarterlySupplierPerformanceRankingBestSupplier13SupplierSourcingNewSupplierAuditCategoriesManagementEnvironmentTechnologyQualityDeliveryCostServiceNewSupplierAuditCategories14ASLonSystemASLLogin&LogoutConditionalApprovalASLDisqualifyCIPQualityImproveEndEvaluationNewSupplierSourcingNGOKOKNGSQPR、AnnualAuditOKNG15ProspectiveSupplierProfileQuestionnaireThequestionnaireconsistsofelevenparts(此問卷調查是由十二個部份所組成):1) SupplierEvaluationSummary(供應商評估總表)2)CompanyProfile(公司簡介)3) Location&Address(公司地址)4) Technology(技術方面)5)Quality(品質方面)6)ManufacturingCapability(製造能力方面)7)Delivery(交期方面)8)Responsiveness(配合度方面)9)Cost(成本方面)10) Environment(環境方面)11) SafetyandHealth(安全與衛生方面)12) Management(管理方面)16QSAPerformance17Note:

FS:FeasibilityStudyWS:WorkingSampleES:EngineeringSample

CS:CommercialSampleMP:MassProductionSupplierEarlyInvolvement

SupplierNewProductProcessReadiness

F.S.可行性評估

WS設計階段

ES工程實驗階段

CS小量試產階段

MP量產

HimaxsideSuppliersideSupplierchoicefromASLSNPPRreviewDesigninput&outputDesignverification&validationDesignchangeSNPPRexecute18SupplierNewProductProcessReadiness(SNPPR)

SNPPRItemConfirmSupplierExecuteSQEOnSiteCheckHimaxNewProductDevelopmentEffectivelySuppliersImplementationofSNPPR19MonthlyQualityMeetingHimaxTotalQualityCommitmentToOurCustomersSupplierTotalQualityCommitmentToHimaxSupplierQualityMeeting2.AchieveQualityTarget

◣NoMeetingRequired.1)Yield2)SCARReply–1stReplyin72hrs -Reportin7Days3)SPC4)HimaxVLRR&SupplierProductionTop3IssuesFA&CATotalQualityCommitmentToHimax’sCustomersCIPActivitiesReviewItems1.FailedtoAchieveQualityTarget:

◣FairQuality:OnceperMonth

◣PoorQuality:Onceper2Weeks

◣VeryPoorQuality:On-SiteSupport20QualityAbnormalNoticeSystemIssueQANIssueActionPlanQCReview

QANSystem

ReplyDateActionPlanCreateQANSummaryConformityAuditbyQCCloseReleaseQANQANSystemRegisterYesYesNoQANOn-TimeReplyRatePerformanceIndexAANo21Cost25%PerformanceRanking100%Delivery25%Quality25%Tech.25%WinnerWeightedAverageSupplierQualityPerformanceRanking22ProcessofProductQualityControl23AssemblyhouseOQCreportQAFTtestrecordAssemblyhouseOQCreportPETapeOQCreportRelatedDept.TapeOQCreportPECPtestrecordICDesignBumpingOQCreportWAT資料QAWAT資料ICDesignOutputProcedureInputSponsorProcessofProductQualityControlBumpingOthersAssemblyFTtestFoundryTapeMakerCPTestAssembly/TCP,COFCOGCustomer24ReliabilityTest25ChangeItemTestItemsPackageLevelWaferLevelHTSTLTSTTHTTCTPCTESDLUHTOLChangeFabXXXXXVVVProcessGenerationchangeXXXXXVVVProcess/MaterialofTapeVVVVVXXXProcess/MaterialofBumpVVVVVXXXProcessofInnerLeadBondingVVVVVXXXV:mustdo,O:optional,X:waivedNewProductReliabilityTestItems26TestItems-------DeviceLevelTestItemTestconditionDurationSamplesizePassCriterionReferenceStandardESD(Electro-StaticDischarge)MachineModel:1.EquivalentCapacitanceC=200pF2.EquivalentResistanceR=0Ω-3≧(±)200VEIA/JESD22-A115-ALatch-upPulsecurrentinjectionmethod-3≧(±)200mAEIA/JESD78HTOL(HighTemperatureOperatingLife)125℃/Maxoperatingtestsourcevoltage1000hrs22JESD22-A108-B27TestItemTestconditionDurationSamplesizeReferenceStandardHTST

(HighTemperatureStorageTest)1250C±50C1000hrs22EIAJED-4701B-111LTST

(LowTemperatureStorageTest)-650C

1000hrs22EIAJED-4701B-112THT

(TemperatureHumidityTest)ConditionC:850C/85%±5%RH

1000hrs22EIAJED-4701B-121TCT

(TemperatureCycle)-650C(30min)~+1250C/30min100cycs22MIL-STD-88