知识经营（英文版）

AgendaQ&AsTransformingDataintoTimelyInformationforBusinessIntelligence(Continued)Chen,Y.,Justis,R.T.,andChong,P.P.,"DataMininginFranchiseOrganizations,"OrganizationalDataMining:LeveragingEnterpriseDataResourcesforOptimalPerformance,editedbyHamidR.Nemati&ChristopherD.Barko,pp.217-229,2004.Availableat/chen/Papers/DataMining.doc.Zhang,B.,Chen,Y.,

andPawlowski,"OnlineDataMininginFranchisingSupplyChainManagement:ACaseStudyinApparelIndustry,"ProceedingsoftheAmericasConferenceofInformationSystems,August4-6,2003,Tampa,Florida.Availableat/chen/Papers/SupplyChain.doc.KnowledgeManagementProcessChen,Y.,Hammerstein,S.,andJustis,R.T.,"Knowledge,Learning,andCapabilitiesinFranchiseOrganizations,"Proceedingsofthe3rdEuropeanConferenceonOrganizationalKnowledge,Learning,andCapabilities,Athens,Greece,April5-6,2002.Availableat.gr/OKLC2002/Proceedings/pdf_files/ID225.pdf.Q&AsIndividualgrade(50%)1stweekreport(discussions,whatyoulearned,andquestions):25%2ndweekreport:25%PleaseturninbothreportsbyWednesday,11/5.(Thosehavingturnedinthe1stweekreportjustneedtoturninthe2ndweekreport.)Q&A1Whatkindofindustriesareusingfranchisingtogrow?/franzoneQ&A2Whatarethegeneralcharacteristicsofindustrieswhichareappropriateforfranchising?/academics/entrepreneurial/franchiseclass/pages/ForBook/title.html/academics/entrepreneurial/franchiseclass/pages/FeeBook/title.htmlQ&As3&4Howtoachievethe“family”relationshipinfranchising?“StrategicGrowthofFranchiseFirmsintheDigitalEconomy,”Chen,Justis,andYang,2003(Table4)TobediscussedonWednesday,11/5/03Itisinterestingtodosomeresearchonrelationshipbetweenfranchisorsandtheirfranchisees.Igavesomesimpleanddirectsuggestionsonthisproblemabove.Still,thereisalongwaytogo.Q&As5&6YouintroducedseveralsuccessfulInternetFranchisecompanieswhicharefreshforme.…Ifyoucanprovidesomeusefulreferencesforme,I’llbemuchappreciated.“StrategicGrowthofFranchiseFirmsintheDigitalEconomy,”Chen,Justis,andYang,2003(Table3):WSIInternetandKodakinChinaPresentationtoFudanMBAs(1:30-3:30,Tuesday,11/4):“E-Business,Franchising,andKnowledgeCapital”Iwilldoubtthefeasibilityoftheperfectdigitalnervoussystem…themostimportantfactorinmyopinionisstilltheorganizationwhichusesthesystem.Q&A7HowdidJimmake7-digitsalary?Questions:(1)Wasitpermittedbythecompany’sCEOthatJimmadeuseofcompany’sservicesforhiscompactorsandothercompanies?(2)IfJimprovidedITservicesforhiscompetitors,didn’tthecompanyworrythattheywilllosetheirITcompetitiveadvantages?ThesuccessofStellsusthetremendousneedofASPinfranchising.Itisquitedifficultforatypicalfranchisecompanytoinvestonlarge-scaleITsystemjustforoperationalpurposes.ThefailureofITinvestmentatMailBoxEtc(NowisUPSStores)ItisveryhardtoreplicatetheservicesofasuccessfulASP.ConsiderS:Howdoyoutapintothenetworkchainsofthehotelsofmanybrands?Howdoyouprovidetheexternalbenchmarkingreportswhich,accordingtoHerbertSimon,arethemostimportanttothemanagement?Q&As8-10WhatIneedisB2B…givemesomeadvicethatwhichknowledgethatIwillstudytoimprovemyacademicandpracticalability.…ITtechnologychangesrapidly…willKM&BIbereplacedby….…whichdirectionshouldwefollow…BottomUpWhatamIinterestedinthemost?WhatskillsdoIhave?WhatamIgoodat?Whataremysocialnetworks?TopDownWhat’snewintheworld,China,etc?Whataretheproblemspeopletalkingabout?WhataretheopinionsofthethoughtleaderssuchasHerbertSimon?RememberwhatSimonsaidin1971&1988remaintrueandbeingreserachedWhatknowledgeshallIpickup?Howtopickthemupquicklythroughthesocialnetworksofexperts?MiddleOutUsingthePrinciplesofEffectuation()Affordablelossratherthanexpectedreturns;Businesspartnershipratherthanengagingcompetition;Contingenciesleveragingratherthanavoidingthem.Q&A11IsitworthwhiletoresearchtheissuesbetweenBI&BPRandhow?/chenBPI&BPR:Recentliterature&ProfilesofSuccessful/FailureCasesAgendaQ&AsTransformingDataintoTimelyInformationforBusinessIntelligence(Continued)Chen,Y.,Justis,R.T.,andChong,P.P.,"DataMininginFranchiseOrganizations,"OrganizationalDataMining:LeveragingEnterpriseDataResourcesforOptimalPerformance,editedbyHamidR.Nemati&ChristopherD.Barko,pp.217-229,2004.Availableat/chen/Papers/DataMining.doc.Zhang,B.,Chen,Y.,

andPawlowski,"OnlineDataMininginFranchisingSupplyChainManagement:ACaseStudyinApparelIndustry,"ProceedingsoftheAmericasConferenceofInformationSystems,August4-6,2003,Tampa,Florida.Availableat/chen/Papers/SupplyChain.doc.KnowledgeManagementProcessChen,Y.,Hammerstein,S.,andJustis,R.T.,"Knowledge,Learning,andCapabilitiesinFranchiseOrganizations,"Proceedingsofthe3rdEuropeanConferenceonOrganizationalKnowledge,Learning,andCapabilities,Athens,Greece,April5-6,2002.Availableat.gr/OKLC2002/Proceedings/pdf_files/ID225.pdf.DataMininginFranchiseOrganizationsDataMininginFranchiseOrganizationsDataMininginFranchiseOrganizationsAgendaQ&AsTransformingDataintoTimelyInformationforBusinessIntelligence(Continued)Chen,Y.,Justis,R.T.,andChong,P.P.,"DataMininginFranchiseOrganizations,"OrganizationalDataMining:LeveragingEnterpriseDataResourcesforOptimalPerformance,editedbyHamidR.Nemati&ChristopherD.Barko,pp.217-229,2004.Availableat/chen/Papers/DataMining.doc.Zhang,B.,Chen,Y.,

andPawlowski,"OnlineDataMininginFranchisingSupplyChainManagement:ACaseStudyinApparelIndustry,"ProceedingsoftheAmericasConferenceofInformationSystems,August4-6,2003,Tampa,Florida.Availableat/chen/Papers/SupplyChain.doc.KnowledgeManagementProcessChen,Y.,Hammerstein,S.,andJustis,R.T.,"Knowledge,Learning,andCapabilitiesinFranchiseOrganizations,"Proceedingsofthe3rdEuropeanConferenceonOrganizationalKnowledge,Learning,andCapabilities,Athens,Greece,April5-6,2002.Availableat.gr/OKLC2002/Proceedings/pdf_files/ID225.pdf.OnlineDataMininginFranchisingSupplyChainManagement:ACaseStudyinApparelIndustryOnlineDataMininginFranchisingSupplyChainManagement:ACaseStudyinApparelIndustryOnlineDataMininginFranchisingSupplyChainManagement:ACaseStudyinApparelIndustryOnlineDataMininginFranchisingSupplyChainManagement:ACaseStudyinApparelIndustryFuzzyLinearClusteringAgendaQ&AsTransformingDataintoTimelyInformationforBusinessIntelligence(Continued)Chen,Y.,Justis,R.T.,andChong,P.P.,"DataMininginFranchiseOrganizations,"OrganizationalDataMining:LeveragingEnterpriseDataResourcesforOptimalPerformance,editedbyHamidR.Nemati&ChristopherD.Barko,pp.217-229,2004.Availableat/chen/Papers/DataMining.doc.Zhang,B.,Chen,Y.,

andPawlowski,"OnlineDataMininginFranchisingSupplyChainManagement:ACaseStudyinApparelIndustry,"ProceedingsoftheAmericasConferenceofInformationSystems,August4-6,2003,Tampa,Florida.Availableat/chen/Papers/SupplyChain.doc.KnowledgeManagementProcessChen,Y.,Hammerstein,S.,andJustis,R.T.,"Knowledge,Learning,andCapabilitiesinFranchiseOrganizations,"Proceedingsofthe3rdEuropeanConferenceonOrganizationalKnowledge,Learning,andCapabilities,Athens,Greece,April5-6,2002.Availableat.gr/OKLC2002/Proceedings/pdf_files/ID225.pdf.ManagingDataforEmpowermentandCollaboration:RecentpapersofmineTransformingDataintoTimelyInformationforBusinessIntelligence:(1)Multi-dimensionalOLAPqueries;(2)Non-MOLAP(ROLAP)queries;(3)DataMining;(4)TextMiningKnowledgeManagementProcessHighBusinessValueCreationandImplementationTimelyStrategicGrowthofFirmsintheDigitalEconomyKnowledgeDefinedKnowledgeis“ajustifiedpersonalbeliefthatincreasesanindividual’scapacitytotakeeffectiveaction.”(AlaviandLeidner,1999)(Alter,1999)(Alavi,2003)Learning(MaryamAlavi,2003)KnowledgeManagementProcess(Alavi,2003)KnowledgeCreation(Example1)AtHilton,multi-dimensionalbenchmarkingreportsprovidedbySidentifycertainhotelstobeofhighest(poorest)performanceconsistently.Furtherinvestigationsidentifyvitalfactorsbehindtheconsistentlyhighest(poorest)performance.Thecausalrelationshipsbetweenthevitalfactorsandtheperformancebecometheworkingknowledge.LearningKnowledgeManagementProcess(Alavi,2003)KnowledgeCreation(Example2)AtHilton,decisionmakingtaskssuchas“Howmuchtospendontheadvertisementtoincreasetheprofit?”havebeentestedandimplementedsuccessfully.ThecausalrelationshipsstructuredbytheInfluenceDiagramsbecometheworkingknowledge.LearningKnowledgeManagementProcess(Alavi,2003)KnowledgeCreation(Example3)ThemarketingstrategiesassociatedwiththeDiaper&Beerdatamininghavebeentested.ThecausalrelationshipsbetweentheDiaper&Beerassociationandthemarketingperformancesbecometheworkingknowledge.LearningKnowledgeManagementProcess(Alavi,2003)KnowledgeCreation(Example4)AtHilton,textmininghasbeen