酒店英语培训

PEARLRIVERINTERNATIONALHOTEL第一页第二页，共26页。1.总经理办公室

GeneralManagerOffice2.市场销售部

Sales&

MarketingDepartment3.房务部

HouseKeepingDivision4.餐饮部

Food&BeverageDepartment5.财务部

FinanceDepartment

[faiˈnæns]6.工程部

EngineeringDepartment[ˌendʒiˈniə]7.行政人事部

HumanResourcesDepartment酒店各部门英文名(Vocabulary)第二页第三页，共26页。FrontOffice前台Frontdesk/Reception[riˈsepʃən]总机Operator[ˈɔpəreitə]

商务中心BusinessCenter礼宾部Concierge[ˈkɒnsiˌeə(r)ʒ]收银台

Cashier[kæˈʃɪə(r)]第三页第四页，共26页。HousekeepingCustomer[ˈkʌstəmə]servicecenter服务中心RoomAttendant[əˈtendənt]楼层服务PublicAreaPALaundry[ˈlɔ:ndri]洗衣房第四页第五页，共26页。Food&BeverageWesternrestaurant[ˈrestərɑnt]

BanquetDepartment

[ˈbæŋkwit]Beverage[ˈbevəridʒ]DepartmentSteward[ˈstuərd]LobbyBar第五页第六页，共26页。酒店营业设施(Vocabulary)1.Lobby

[ˈlɔbi]2.Frontdesk前台3.Chinese/WesternRestaurant中/西餐厅4.Conference

[ˈkɔnfərəns]会议5.Guestroom客房6.SwimmingPool游泳池7.Health

[helθ]

Club康体中心第六页第七页，共26页。酒店服务设施(Vocabulary)1.Toilet/Restroom/Washroom洗手间FemaleorMale女/男洗手间2.Elevator[ˈeliveitə]/Lift/escalator电梯3.Parkingarea停车场4.Shopping购物公共服务设施Escalator[ˈeskə,leɪtə(r)]5.Busstation6.railwaystation第七页第八页，共26页。I.BasicCourtesyEnglish第八页第九页，共26页。-Goodmorning(afternoon,evening),Sir./Madam.-Goodmorning(afternoon,evening).-Howareyou?/howareyoudoing?/Howareyoufeelingtoday?/Howisitgoing?你好吗？

-Fine/Justsoso/Notbad.1.问候-Hello./HI./Howdoyoudo?第九页第十页，共26页。2.道别-Good-bye.Andhaveaniceday(evening).Sir./Madam.-Thankyou.Goodbye.2)-Good-bye.Andhaveanicetrip.Mr.Denny.-Thankyou.Goodbye.4)-Goodnight.Ms.White.-Goodnight.晚安3)-Seeyou!第十页第十一页，共26页。3.致谢1)-Thankyou(verymuch)-You’rewelcome,Sir./Madam.2)-Thankyou.-Mypleasure,Sir./Madam.3)-Thankyouforyourcoming.4)-Thanks(alot)第十一页第十二页，共26页。4.道歉-I’msorry,sir/Madam.-I’mreallysorryfor…-I’mterribly[ˈterəbli](极)sorryabout…-That’sallright./That’ok.-Nevermind,itdoesn’t（really）matter.-It’snothingserious[ˈsiəriəs](严重的).第十二页第十三页，共26页。II.BasicServiceEnglish第十三页第十四页，共26页。

主动向客人提供帮助-Goodafternoon,Sir./Madam.WelcometoPIH/ourhotel.

(How)MayIhelpyou?WhatcanIdoforyou?MayI...-Sure.第十四页第十五页，共26页。请客人稍侯1)-Waitamoment,Sir./Madam.

…Thankyouforwaiting.2)-Holdon,please.-Ok.第十五页第十六页，共26页。需打扰、提示或打断客人时-Excuseme,sir.MayIcomethrough?-Oh,Yes.第十六页第十七页，共26页。向客人递送物品时-Hereyouare,sir.-Thankyou.第十七页第十八页，共26页。向客人指示方向1)-Pleasefollowme.(Letmeshowyou.)2)-Thisway,please.turnrightGostraight

[streit](直的)Turnleft第十八页第十九页，共26页。英语常用语---FOWelcometoPearlRiverInternationalHotel.Afteryou.Doyouwanttocheckin?Whatkindofroomwouldyoulike?Forhowmanynights?MayIseeyourpassport/IDcard,please?Pleasesignyournamehere,sir.Yourroomnumberis1618onthe16thfloor.Ihopeyouwillenjoyyourstaywithus.第十九页第二十页，共26页。对话现在有位外国客人走进酒店大堂，你要怎么接待他呢？第二十页第二十一页，共26页。DialogueA：GUESTB：RECEPETIONISTB:Goodmorning,HowmayIhelpyou?A:Iwannabookaroom.B:……第二十一页第二十二页，共26页。F&B-Welcometoourrestaurant.-Haveyougotareservation[ˌrezəˈveiʃən]?-Thisway,please/Pleasefollowme.-Willthistablebeallright?/-Howaboutthistable?-Wouldyoulikesomethingtodrink?-Wouldyoulikeonebillorseparatebills?第二十二页第二十三页，共26页。如果你是个咨客，你如何接待客人？第二十三页