酒店服务指南

欢迎阁下光顾！尊敬的来宾：****酒店热诚欢迎阁下的光顾！特奉上此服务指南，详列本酒店各项设施，以供参阅。我们殷切盼望我们的服务和设施令阁下感到满意。谨祝阁下在本酒店入住愉快，并盼望您的再次光顾！****酒店Welcomeyouhere!Distinguishedguests:KaipinghotelsHua-sheng(outletstores)warmwelcomeyouhere!Thisofferspecialservicesandguidancesetoutindetailthevariousfacilitiesofthehotelforreference.Weverymuchhopethatourservicesandfacilitiestomakeyousatisfied.Iwishyouapleasantstayinthishotelandlookforwardtoyourcomingagain!

*****hotel来宾须知防火方法敬请各尊贵的来宾留心下列各项防火守则：1、

请勿在床上吸烟。2、

请勿将衣物置于灯罩上。3、

请勿将燃烧的烟蒂倒在垃圾桶内。4、

请勿让小童玩弄火种，以免造成火警。5、

客房内除电须刨、手机充电器、风筒、手提电脑等，请勿使用其它大功率电器，如不需使用时请将插头拔出。6、

本酒店供应之电源为220伏特，错误使用电压将容易引发电源中断或火警。7、

请于睡前或外出前将电视关掉。8、

请具体阅读有关走火示意图，该图表贴于房门后。9、

若有任何可疑的燃烧气味或有烟冒出，请立刻拔打“222、333、888”告知服务总台。本酒店恳请各位来宾衷诚合作，务使华盛酒店成为一间安全、舒适的酒店。敬请注意：为保障各来宾安全，任何人仕如在酒店范畴内引燃任何属于酒店或私人物品，继而触发酒店火警者，将要按价值赔偿酒店之损失。InformationguestsFirepreventionmeasuresPleasepayattentiontoallthedistinguishedgueststhefollowingfiresafetyregulations:1,Donotsmokeinbed.2,Donotplaceclothingontheshade.3,Donotburningcigarettebuttfelltothedustbin.4Donotallowchildrenplayingwithfire,soasnottocauseafire.5,inadditiontotheroomsanelectricshaver,cellphonecharger,hairdryer,laptopcomputers,andsoon,donotuseotherhigh-powerappliances,suchastheneedtousewhenyoupulltheplug.6,thehotel'spowersupplyto220volts,theuseofthewrongvoltagewillcauseafireorpowerfailure.7,atbedtimeorbeforegoingtoturnofftheTV.8,pleasereadindetailaboutthefirediagram,thechartaffixedtothedoorpost.9,ifanysuspiciousburningsmellorsmokecigarettes,immediatelydial"222,333,888"toinformtheGeneralServiceDesk.HotelguestsurgeMembersofthisco-operationtoensurethattheHuashenghotelintoasafe,comfortablehotel.Pleasenote:Inordertoguaranteethesafetyofgueststhatanysuchhotelinthescopeofanyfireorpersonaleffectsbelongingtothehotel,thehotelandthentriggerafire,accordingtothevalueofcompensationforthelossofthehotel.紧急火警批示为提高各来宾安全警惕，本酒店提供下列建议准备工作1、留心酒店内全部安全设施。

2、拟定阁下房间附近之走火通道、警钟、灭火器材的位置。3、任何时刻都应懂得房间锁匙放置在何处。行动如阁下发现火警发生，应即时告知服务总台，内线“222、333、888”。如阁下房间外的走廊发生火警，应先触摸金属门锁以检查火警状况，若门锁烫手，切勿启动房门。如阁下离开房间，应带同您的房间锁匙走到就近之走火通道，尽量低身行走，并远离浓烟。4、

普通走火通道都是接通梯级的，当走往通道时，切记要关门，然后使用楼梯离开酒店，假若当时环境不允许，应立刻判断跑往天台或退回房间。求生1、若阁下回到房间应立刻关掉空调、其它电器等。尽量弄湿床单、毛巾等，然后填塞门缝及喷烟孔道，在清晰懂得房外空气清新后才打开窗门。3、

告知酒店前台接待处，您的房间号码及您仍然在房间内，若房内有浓烟，便尽量靠低，用湿布盖着口鼻，如房门及通道发热，建议使用房内如开水壶等可盛水用品，到洗手间处盛冷水泼在门上面。ThefireemergencyinstructionsInordertoenhancethesecurityalertguests,thehoteloffersthefollowingrecommendationsPreparations1,payattentiontothesafetyofallhotelfacilities.2,todetermineyourroominthevicinityofthefireescapes,alarms,fire-fightingequipment.3,atanytimeshouldknowwheretoplacetheroomkey.Action1,asfoundincaseoffireyoushouldimmediatelynotifytheserviceunitsinside,"222,333,888."2,withyourroomcorridoroutsidethefirebrokeout,shouldtouchthemetaldoortocheckthefire,ifahotdoor,donotopenthedoor.3,ifyouleavetheroom,youshouldbringalongaroomkeywalkednearthefireescape,asfaraspossiblewhoarerunninglowandawayfromthesmoke.4,thegeneralmeansofescapeareconnectedtothesteps,whentotakethechannel,remembertoclosedown,andthenusethestairstoleavethehotel,iftheenvironmentdoesnotallow,thejudgeshouldimmediatelyruntotherooforreturnedtotheroom.Survival1,ifyoureturntotheroomimmediatelyturnoffairconditioners,electricalappliances,suchastherest.Asfaraspossiblewetsheets,towels,etc.,andthendoorandthesmokefillingholes,wellawareofthefreshairoutsidetheroomafterthewindowsopen.2,toinformthehotelfrontreceptiondesk,yourroomnumberandyouarestillintheroom,theroomifthereissmoke,thenasfaraspossiblebythelownoseandmouthcoveredwithawetcloth,suchasdooraccessandfever,suchastheproposeduseoftheroomKettleofwaterappliancessuchas,tothetoiletDepartmentpouredcoldwateronthedoorShengabove.来宾须知1、登记住宿时，请出示身份阐明文献，如身份证、护照、回乡证、或其它证件。2、请留心及遵照酒店内之规则。3、本酒店不接待未经办理入住的来宾留宿。4、绝对严禁携带易燃性、易爆性、含毒性或辐射性等物品进入酒店范畴，严禁在房内生火煮食和自接电源电线。5、各类武器枪械均需登记及申报，然后由来宾交本地公安局或酒店保安部妥善为寄存保管。6、贵重物品必须交前台收银处客用保险箱寄存，客房内客人物品如有遗失，酒店概不负责。7、酒店内严禁吸毒、聚赌、嫖宿等违法犯罪活动。GuestsInformation1,theregistrationaccommodation,pleasenoteproofofidentitydocumentssuchasidentitycards,passports,aHomeVisitPermit,orotherdocuments.2,pleasetakenoteof,andcompliancewiththerulesofthehotel.3,thehoteldoesnotreceivethecheckwithoutalive-inguests.4,theabsoluteprohibitionofcarryingflammable,explosiveandtoxicorradioactivematerialsintothehotel,suchasthescopeofprohibitedcookingfireinaroomandsincethenthepowerwires.5,varioustypesofweapons,firearmsmustberegisteredanddeclared,andthenbythegueststopaythelocalPublicSecurityBureauorthehotelsecurityandproperlystoredinthecustodyoftheDepartment.6,valuablesCashierDepartmentmustpaypassengersafestorage,in-roomguestitemslost,thehoteltakesnoresponsibility.7,thehotelisstrictlyprohibiteddrugs,gambling,prostitutionandotherillegalcriminalactivities.各项服务Variousservices有关商务服务位于大堂前台处，为阁下提供图文传真、电脑上网、复印、打字及国际直拨长途电话等.详情请咨询酒店接待内线“222、333、888”酒店传真号码：*******RelatedbusinessservicesOfficeislocatedatthelobbyfrontdesk,toprovideyouwithfax,computeraccess,photocopying,typingandinternationaldirect-diallong-distancetelephone.Moreinformation,pleasecontactthehotelreceptioninsider"222,333,888"hotelfaxnumber:退房时间退房时间为中午十二时正，如有需要延迟到下午六时前退房，酒店则加收半日房租，若在下午六时后退房则作为全日计算，有关延迟退房事宜，请拨打内线：“888”与接待处联系。Check-outtimeCheck-outtimeis12o'clocknow,andifnecessarypostponeduntil6:00p.m.beforethecheck-out,thehotelwillchargerentforhalfaday,ifafter18o'clockcheck-outiscalculatedasthewholeday,thelatecheck-out,pleasecallext:"888"andthereceptionoffice.保险箱服务保管箱的每个箱子有两把钥匙，一把由收银员负责保管，另一把由客人亲自保管，只有这两把钥匙同时使用，才干打开和锁上保险箱。前台收银处免费为阁下提供贵重物品保管服务，详情查询电话：“222、333、888”。SafeserviceSafe-depositboxesineachboxtherearetwokeys,onebythecashierresponsibleforthecustodyofanotherpersonintocustodybytheguests,onlythekeysusedtoopenandlockthesafe.CashierDepartmentprovidedfreeofchargeforyourvaluablessafedepositservices,thedetailsofinquiries,pleasecall:"222,333,888."避免干扰服务当阁下需要清静时，可将门后的“请勿打扰牌”挂于房门门把上，并告知接待员不要将电话接入房内。TopreventinterferencewithserviceWhenyouneedquietwhenthedoorafterthe"DoNotDisturbcard"hangingonthedoortodoor,andtoinformthereceptionistnottotelephoneaccesstotheroom.客房锁匙为保障阁下财物的安全，在离开房间时，请阁下将客房匙卡交大堂接待处。退房时，将匙卡退还大堂收银。如阁下不慎遗失匙卡，请到大堂接待处重新办理领取手续，并补交50元匙卡工本费。RoomkeysInordertoprotectthesafetyofyourproperty,leavingtheroom,yourroomkeycardtotheGeneralAssemblyhallreception.Check-out,thekeywillbereturnedtothelobbycardcashregister.Ifyouaccidentallylostkeycard,gotothereceptionhalltoreceivere-registrationproceduresandpay50yuanfeeforcardkey.客房预定阁下如需订房或延长居留时间，欢迎联系接待处，内线“888”。ReservationForreservationsorextendyourstay,pleasecontactthereceptionareainsidethe"888."迷您吧客房部配备有饮品及有关小食，房内放置酒水单价格表,敬请参阅。如需加配请致电内线“888”前台接待处。LetyourfansRoomsareequippedwiththeDepartmentofbeveragesandsnacks,drinks,singleroomtoplacepricelist,pleasereferto.Formoreinformation,pleasecallextincreasewiththe"888"frontdeskreception.失物认领请与大堂接待处联系，内线：“888”。Lost&FoundPleasecontactthereceptionhall,inside:"888."其它服务阁下如需要增加毛毯、枕头、衣架、浴室用品等，请联系前台接待处，内线：“222、333、888”。OtherservicesIfyouneedtoincreasetheblankets,pillows,clotheshanger,bathroomsupplies,etc.,pleasecontactthefrontreceptionarea,inside:"222,333,888."保安系统本酒店备有24小时巡逻服务。客房门上有防盗眼，若有任何可疑状况，请立刻与大堂接待处联系。另外酒店提示，睡觉前请挂上防盗扣。SecuritySystemThishotelisavailableround-the-clockserviceinspections.Roomshaveanti-theftdooreyes,ifanysuspiciouscasesimmediatelyandcontactthereceptionhall.Inadditiontoremindthehotel,pleasegotobedbeforehanginganti-theftdeduction.紧