酒店情境英语5

《饭店

英语》HotelEnglishHotelEnglish[Slang]What'sthemeaningof"Droptheball"?A把球丢掉B把球捡起来C没有完成任务D完成任务UnitFiveCheckoutCheckoutIIntroductionWordsReferenceIntroductionCanyougivetheanswerstothem?1.Whatshouldthefrontcashierdowhentheguestscometosettletheirbills?2.Aftertheguestcheckedout,whatshouldthefrontcashierdo?3.Doyouthinkarudecashierwillaffectyourmood?Ifyoumeetsuchacashier,willyoucomplaintohis/herboss?ClassactivityWordReference:

departv.离开，启程；a.逝世的departfor开往…；去往…；动身去…departfrom离开；开出；从……出发departuren.离开；出发；违背laundryn.洗衣店，洗熨appreciatev.感激，赏识

eg:Ireallyappreciateyourhelp.

efficienta.有效率的，能干的inquirev.询问，查究WordReference:

stressv.强调；n.强调，压力attituden.态度，看法(towards)apta.有…倾向的，灵巧的(to)

eg,Peoplearemoreapttoseeksupportfromfamilyandfriends,whentheysuffer.incurv.招致incurhatred

结怨hereafterad.今后，从此以后TheHereafter

来世SweetHereafter

意外的春天FromHereafter

从此后

Asweallknow,checkingoutforguestsisthemostimportantdutythatthefrontcashierhas.Departingguestsespeciallyappreciateefficientcheck-outprocedures.Thecashier’sstationiswheretheguestsgotocheckoutandsettletheirbills.Introduction

Thusthecashiersarethelastmembersinthefrontofficetocomeintodirectcontactwiththeguests.

Ashasbeenrepeatedlystressed,firstandlastimpressioncarriesthemostweight.

Thelastisprobablyevenmoreimportant.Thatistheimpressionthattheguestscarryhomeandismostapttoremember.Itprobablyaffectstheirattitudeinlaterdiscussingtheserviceofthehotelwiththeirfriendsandbusinessassociates,andmaydecide

whether

theywillcometothehotelagainornot.

Apleasantgreetingwhentheguestscometosettletheirbillsisnecessary.Moreover,theeffectoffastandefficientserviceincheckingthemoutisobvious.Whenhandlingcheck-out,thecashiersaretrainedtoinquireabouteveryrecentcharge,whichmaybeunrecorded.Allchargesthataguestincursmustbeentered,orposted,onhisorheraccountsassoonaspossible.

Inadditiontothechargefortheguest’sroom,theremayalsobechargesresultingfromtheuseofthetelephone,thelaundryservice,therestaurant,theroomservice,and

soon.

Whentheguestagreesonthebill,heorshewillpayinthemannerofpre-stated,cashorcreditcard.Hereafter,thecashierwillkeeproomkeyandrelease“leavingnotice”.Finally,leavinginformationshallberecordedinthecomputer.【知识链接】

在酒店使用信用卡结账注意事项在酒店使用信用卡结账退房(Checkout)时，酒店会列出所有费用的清单，并在前面那张空白签账单上填上总金额，持卡人只要在单子上签名，退房的手续就完成了。假如临时决定不用信用卡或要换另一张卡来结账时，一定要将前面刷的空白签账单要回撕毁，免得在外增加不必要的麻烦。如果酒店用电子清算系统结账，英文叫ElectronicDataCapture。在酒店会遇到一种情况叫快速结账，英文叫ExpressCheckOut。酒店多半会把顾客的每一笔消费列在电脑上，如果顾客赶时间，不能到柜台结账，就可以按键表示要快速结账，酒店会将顾客原先刷的那一张空白签账单上填上消费总额，再把消费明细表及签账单的存根一并交给顾客。CheckoutIiTopicextensionWordsandExpressionsListentothefollowingdialogues.Wordsandexpressions:

settlev.支付；定居；解决receiptn.收条；收据favorn.好意；关心；支持infavor对；偏向；赞同Eg,Noteveryonewasinfavorofthisbill.

cosmeticn.化妆品Whiskyn.威士忌plainfriedcalfribs清煎小牛排grilledlobster烤龙虾miscalculationn.误算；估错BellCaptain服务生领班shoulderbag背包claimtag取物条,行李票breakablea.易碎的；n.易碎品cloakroom寄物处DialogueI

C:

Goodmorning,sir,canIhelpyou?G:

Goodmorning,Iwanttosettlemybill.C:

Yournameandroomnumber,please?G:

RossGellerfromroom1109.IITopicExtensionCheck-outProcedure

C---CashierG---GuestpairworkC:

Letmesee…YoucheckedinonWednesday.It’sFriday.That’stwodays.AmIright?G:

Yeah.C:

Haveyouusedanyhotelserviceduringyourstay?G:Yes.Imadealongdistancecallyesterdayandhadbreakfastatthecoffeeshopthismorning.C:

Ok.Wouldyoupleasewaitaminute?Iwillcheckwiththedepartmentconcerned.Here’syourbill,sir.Thatcomesto2,900Yuanintotal.TopicExtensionG:

Ok.MayIpaybyacreditcard?C:

Certainly.MayIhaveyourcard,please?G:

Hereyouare.C:

Wouldyousignyournamehere?G:

Ok.TopicExtensionC:

Thisisyourcardandyourreceipt.Pleasereturnyourroomkey.G:

Thankyou.Couldyoudomeafavor?Iwanttoleavemyluggageforanotherhour,becauseI’dliketobuysomecosmeticsnearby.C:

Yes.We’llkeepitforyou.G:

Thankyou.Seeyoulater.C：Seeyoulater.TopicExtensionDialogueIITopicExtensionMiscalculationoftheBill

C:

Goodmorning,sir.MayIhelpyou?G:

Icheckedoutherefifteenminutesago.ButwhenIgotbacktomyroom,Ifoundthattheremightbesomethingwrongwiththebill.C:

Oh.Yes?G:Ican’tunderstandthisbill,what’sthis300yuanfor?C:

Look,sir.220yuanforgrilledlobsterand80yuanforchickenG:Andwhat’sthisitemfor?C:

128yuanforplainfriedcalfribs.C---CashierG---GuestTopicExtensionG：Juststophere.Ididn’torderanyplainfriedcalfribs.Pleasebreakthebilldownforme.I’dliketogooverthebillmyself.(Checksitcarefully)Ididn’torderwhiskyeither.C:

(Checksthebill)I’mterriblysorry.I’vemiscalculatedthebillbyaddinganotherbilltoyours.G:

That’sallright.Ihopeitwon’thappenagain.DialogueIIITopicExtensionTakingtheLuggagedownbeforeCheckingoutBC---BellCaptainG---GuestB---Bellman

B：ThisisBellCaptain’sDesk.WhatcanIdoforyou?G:

I’mabouttocheckout.Couldyoucomeupandpickupmyluggage?B:

Ofcourse.MayIhaveyourRoomNumber?G:

Room1109.C:

Ok.1109.We’llsendabellmanrightaway.Pleasewaitinyourroom.G:

Ok.………..B:

Goodmorning,sir.I’vecomeforyourluggage.TopicExtensionG:

Thankyou.Couldyoutakethesesuitcasesforme?I’lltaketheshoulderbagandhandbagwithme.B:

Certainly.Thesetwosuitcases?G:Yes.B:

Isthereanythingvaluableorbreakableinthem?G:Yeah.There’sabottleofwhisky.B:

Thencouldyoutakeitoutofthesuitcase?I’mafraiditmightbreak.G:Itdoesn’tmatter.Youjusttakeit.TopicExtensionB:

I’mafraidwecan’tberesponsibleforanydamage.G:

Isee.B:

Thisisyourclaimtag.Iwillputyourstaffinthecloakroom.Bytheway,thecloakroomisopenuntil9p.m.G:Ok.Thanks.LuggageClaim

No.001045Name姓名

__________Date日期

__________RoomNo.房号

__________No.ofbags行李件数

_______________Dateofclaim提取日期

______________Guestsignature宾客签名

_____________Handledby经手人

_______________…………No.001045Datestored寄存日期

____RoomNo.房号

_______Name姓名

__________________No.ofBags寄存件数

_______________Handledby经手人

______________

No.001045Name姓名

___MonicaGellerDate日期

____Oct.15RoomNo.房号__Room1089No.ofbags行李件数

Three(Twosuitcasesandahandbag)Dateofclaim提取日期__Oct.15____Guestsignature宾客签名___MonicaGeller_____Handledby经手人_LiHua__……………………No.001045Datestored寄存日期Oct.3RoomNo.房号_Room1089_Name姓名__MonicaGeller___No.ofBags寄存件数

Three(Twosuitcasesandahandbag)Handledby经手人____LiuMin__LuggageClaimChoosethepropersentencesforthegivensituation.1服务员主动提供服务时说_2犹豫不决时，你会说_3赞同对方时说__4服务员询问你用餐时间时说__5感觉对方的提议妙极了__6不知对方有何事找你时___7感谢对方的善意帮助时说__8表示十分惋惜时，你会说__a.It’sverykindofyou.b.That’saterrificideac.Whenshallweexpectyou?d.Whatapity!e.Itsoundsgood.f.Letmesee…g.Whatisitgoingtobe?h.Hello.CheckupChoosetheprope