民航地勤英语第一册课件-unit

CivilAviationGroundServiceEnglishVolume1Cou目录contentsBasicknowledgeofcivilaviationgroundhandlingEnglishAirportGroundServicesOnboardserviceEmergencysituationhandlingBasicknowledgeofcivilaviationgroundhandlingEnglish01机场词汇包括飞机跑道、停机坪、登机门、行李提取区等机场设施和区域的专用词汇。航空器词汇描述不同类型航空器的专用词汇，如客机、货机、直升机等。服务人员岗位词汇涉及机场地勤人员的职位名称和职责描述，如机务、安检、调度员等。CommonVocabularyforCivilAviationGroundHandling123描述飞机、车辆在机场的移动和交通规则的常用短语。机场交通涉及航班起飞、降落、延误等调度工作的常用短语。航班调度与安排描述行李托运、安检流程的常用短语。行李托运与安检CommonPhrasesforCivilAviationGroundHandling询问性语句用于询问机场工作人员或旅客信息的句子结构，如“请问您的航班号是多少？”。陈述性语句用于描述事实、提供信息的句子结构，如“航班将于X点起飞”。指令性语句用于指导机场工作人员或旅客完成特定任务的句子结构，如“请将行李放在X光机上进行检查”。CommonsentencestructuresforcivilaviationgroundhandlingAirportGroundServices02VSTheserviceprovidedbythegroundreceptionteamtocheckinpassengersandhandletheirluggage.Thisincludesbothonlinecheck-inandtraditionalcheck-inmethods.ArrivalservicesThegroundreceptionteamalsoprovidesassistancetoarrivingpassengers,includingcustomsclearance,immigrationclearance,andretrievingluggage.Airportcheck-inAirportgroundreceptionservicesSecuritycheckAllpassengersandtheirluggagemustpassthroughsecuritycheckstoensurethesafetyoftheflight.Airportsecuritypersonneluseadvancedtechnologytoscreenpassengersandtheirbelongings.SecuritycontrolAirportsecuritypersonnelalsoenforceairportregulationsandsecuritymeasurestomaintainorderandsafetywithintheairport.AirportsecurityservicesAirportbaggagecheck-inserviceBaggagehandlingThebaggagecheck-inservicehandlestheluggageofpassengers,ensuringthatitisproperlytaggedandloadedontotheplane.BaggagestorageIfpassengersneedtostoretheirluggagetemporarily,thebaggagecheck-inservicecanprovidestoragefacilities.Beforeboardingtheplane,passengersarerequiredtoshowtheirboardingpass,whichisissuedbythegroundserviceteam.Forpassengerswithspecialneeds,thegroundserviceteamprovidesboardingassistancetoensurethattheyboardtheplanesafely.AirportboardingservicesBoardingassistanceBoardingpassOnboardservice03Cateringservicesonboardareessentialforpassengercomfort.Thecateringstaffpreparesavarietyofmeals,includingappetizers,maincourses,anddesserts.Theyalsoensurethatthefoodisofhighqualityandmeetsthedietaryrequirementsofpassengers.MealPreparationInadditiontomeals,beveragesarealsoessentialforpassengercomfort.Thecateringstaffstocksthebeveragecartwithavarietyofsoftdrinks,juices,andhotbeveragessuchascoffeeandtea.Theyalsoprovidealcoholtopassengerswhoareoflegaldrinkingage.BeverageServiceOnboardcateringservicesIn-flightEntertainmentEntertainmentisacrucialaspectofanyflightexperience.Airlinesprovidearangeofin-flightentertainmentoptions,includingmovies,TVshows,music,andgames.Theflightattendantsareresponsiblefordemonstratinghowtoaccessandusetheseentertainmentoptionstopassengers.AudioandVisualEquipmentInadditiontothein-flightentertainmentoptions,theflightattendantsalsoensurethattheaudioandvisualequipmentonboardisfunctioningproperly.Thisincludestheseatbackentertainmentsystems,headphones,andanyotheraudioorvisualequipmentprovidedbytheairline.OnboardentertainmentservicesPassengerswithspecialneedsrequireadditionalassistanceonboard.Flightattendantsaretrainedtoprovideassistancetothesepassengers,includingthosewhorequirewheelchairassistance,thosewithvisualorhearingimpairments,andthosewhohaveothermedicalconditions.AssistanceforPassengerswithSpecialNeedsPassengersflyinginFirstClassandBusinessClassreceiveadditionalservicescomparedtothoseflyinginEconomyClass.Theseservicesincludepriorityboarding,largerseatswithmorelegroom,accesstotheVIPlounge,andamorepersonalizedservicefromtheflightattendants.FirstClassandBusinessClassServicesOnboardspecialservicesEmergencysituationhandling04ABCDEmergencyhandlingonboard紧急情况识别机组人员需具备快速识别紧急情况的能力，如机械故障、气象紧急状况等。稳定情绪面对紧急情况，机组需保持冷静，稳定乘客情绪，避免恐慌。安全指示在紧急情况下，机组需清晰、准确地给出安全指示，引导乘客采取正确的应急措施。协作与沟通机组人员需紧密协作，确保各项紧急措施得到有效执行，并及时与地面紧急服务沟通。机场紧急救援队伍需在接到报警后迅速到达事故现场。快速响应确保救援队伍携带必要的救援设备与物资，如急救箱、灭火器材等。救援设备与物资在确保安全的前提下，迅速组织现场疏散，并对受伤人员进行紧急救援。疏散与救援及时向上级主管部门报告事故情况，并通知相关医疗机构。信息通报Airportemerge