职场通用英语 课件 Unit 3 Receiving visitors

职场通用英语职场通用英语Unit3ReceivingvisitorsFillintheblankswiththelanguagepointineachofthefollowingsentences.ListeningandSpeaking–Languageinusee.g.

tolookaroundthecompanynow?

您想现在参观一下公司吗?1.Wouldyoulike...?你想不想……？e.g.WelcometoCDECompany.Now,I’dliketo

ourcompany.

欢迎来到CDE公司。现在我带您四处参观一下。2.takesbaround带某人四处参观e.g.PerhapsI'll

thehospitalonmywayhome.也许回家路上我会顺便去趟那家医院。3.stopby停在近旁,顺便拜访takeyouaround

stopbyfindsChinamoreisimpressedwith5.beimpressedwith对……印象深刻Would

youlikee.g.Theinternationalcommunity

indealingwithcrises.国际社会认为中国在应对危机方面越来越自信了。4.findsthadj.认为某事……andmoreconfidente.g.Theworld

China’squickresponsetotheoutbreakofCOVID-19epidemic.中国对新冠肺炎的快速反应，给世界留下了深刻印象。Reading-Passage1HowtoreceivevisitorsinyourcompanyItisknownthatyouneverhaveasecondchancetomakeafirstimpression.Thefirstimpressionavisitorhasonyourcompanycomesfromthereception.Therefore,thereceptionshouldgoaboveandbeyondsothatthevisitorfeelswelcomedandleavesadeepimpressiononyourcompany.Herearesometipswhichcanhelpyouwelcomeandwowthevisitors.1译文Reading-Passage1TreatallvisitorsasyourVIPs/owncustomerseventhoughyoudon’thaveafunctionalrolewiththem.Itisnevertruethatthereceptionististheonlyonetowelcomeandtreatthevisitors.Wheneveryoumeetavisitorinyourcompany,makeeyecontact,smile,andsayhello.Askanyunattendedvisitorswhethertheyneedhelp.Thiswillmakeagreatdifferencetothevisitors’feelingtowardyourcompany.Behospitable2译文Reading-Passage1Thereceptionististhemostimportantemployeetoreceivevisitors.Whenavisitorcomesintoyourcompany,greethimorherwarmly.Whatifyouarebusyansweringphonecallswhenavisitorcomesintoyourcompany?Youcanstillmakefriendlyeyecontact,smileathimorheranduseyourhandgesturetoindicatethatyouwillberightwithhimorherafterhangingupthecall.Neverletthevisitorfeelignored.Beattentive3译文Reading-Passage1Makesurethereceptionareaiscleanandwell-litwithcomfortableseatsvisitorscansiton.Greenplantsareaneasywaytobrightenupthereceptionarea.Putsomesmallplantsonasidetableorsomelargeplantsinacorner.Offersomerefreshmentsthatvisitorscanservethemselves.Forexample,putsomefreshfruitsorhealthysnackswherevisitorscaneasilyfindthem.Offersomewaterorcoffeeincasevisitorsmayfeelthirsty.Makethereceptionareainvitingandwelcoming4译文Reading-Passage1Youmayalsosendathank-youcardorasmallgifttoyourvisitorswhenoraftertheyleavetoshowthatyouappreciatetheirvisittoyourcompany.Anyway,awarm,attentiveandwelcomingreceptionisalwaysimpressive,whichwillprobablyturnavisitorintoacustomer.Prepareathank-yougift5译文Reading-Passage1-ExercisesChoosethebestansweraccordingtothetext.A.1.

WhatshouldemployeesNOTdowhenthecompanyhasvisitors?____A.Makingeyecontact

B.Smiling

C.Leavingvisitorsunattended2.

Thereceptionistisbusyansweringphoneswhenavisitorwalksin.He/SheshouldcommunicatewiththevisitorinthefollowingwaysEXCEPT_____.A.makingfriendlyeyecontact

B.usinghandgesturestoshow“I’llberightwithyou”C.lookingdownathis/herphoneconstantly

C3.

Accordingtotheauthor,______isNOTrecommendedbeingofferedasself-serverefreshments.waterandcoffee

cheapcandy

C.freshfruit

CBChoosethebestansweraccordingtothetext.A.4.

Thefollowingwaysexcept_____canhelpmakethereceptionareainvitingandwelcoming.greenplants

B.refreshments

C.cellphones

5.

Afterthevisitorleaves,youcansend____toappreciatehisorhervisit.A.athank-youcardB.moneyC.anexpensivegiftCAFillintheblankswiththecorrectformofthewordsinthebox.B.appreciateattentiveindicateignoreimpressivehangupgoaboveandbeyondturn…intomakeadifferenceincase1.Remembertokeepafacialmaskwithyou

youmayneedit,especiallyinthepollutedarea.2.Manycountries

China’seffortstoaddressclimatechange.3.Teachers’praisecan

tostudents’futurelife.4.Althoughtheresulthasnotbeenannounced,thesmileonherface

thatshehadwonthegame.5.Water

vaporwhenitisboiling.6.Ijust

thephonewhenhecameback.7.Chinawowstheworldbymaking

achievementsinallaspectsoverthepastdecade.8.Theargumentwasmeaninglesssinceit

thekeypointofthequestion.9.Heisalways

tohiswifeonsocialoccasions,whichearnshimagoodreputation.10.Ifacompanywantstobesuccessful,itmust

others.incaseappreciatemakeadifferenceindicatedturnsintohungupimpressiveignoredattentivegoaboveandbeyondGrammarDefining&Non-definingclauses1先行词为人，用that,who,whom来引导定语从句。2先行词为物，用that,which来引导定语从句。3先行词为时间、地点、原因（reason）并且在定语从句中做状语，分别用when,where,why来引导定语从句。4先行词为人或物，在定语从句中做定语，用whose引导定语从句。限定性定语从句（Definingrelativeclauses）Grammar1.

HomeBusinessMagazineistheleadingpublicationforthose____areinterestedinstartingahome-basedbusiness.(2020.6A)A.whichB.whatC.whoD.whom2.

Employeeswouldliketoworkunderteamleaders____setgoodexamples.(2018.6B)A.whoB.whichC.whatD.whomCA3.

Thiscenterisentirelyrunbyvolunteers____comefromdifferentdepartmentsofourcollege.(2019.12A)A.whoseB.whoC.whichD.what4.

Wearelookingforcandidates____arefriendly.(2021.6A)A.thatB.whoseC.whomD.thoseBA5.

Theathlete_____TomadmiredformanyyearswontheGoldMedalinOlympicGamesjustnow.A.whomB.whoseC.whichD.whatAGrammar1.

Inthesurvey,weaskedtheworkersaboutthings____madeherworkhardertodo.(2018.12B)A.whatB.thatC.whoD.this2.

Ifyouthinkyouhavetheskillsandabilities_____employersneed,therearesomethingsyoushoulddotoprepareforthejobhunt.(2019.12A)A.thatB.whoC.whoseD.whatBA3.

Everysharehouseisdifferent,buttherearesomeguidelines____canhelpyouavoidconflict.(2021.6B)A.whichB.whoC.whatD.when4.

Herearesomeofthebenefits____weoffertogetpeopleawayfromthecomputer.A.whoseB.whoC./D.whatAC5.

ThekindofworkinyourcompanyparticularlyinterestsmeandIwouldwelcometheopportunity____offerstousemyforeignlanguageabilities.A.whichB.whatC.whoD.whoseAGrammar1.

Thesephotosremindmeofthedays____IstayedinBritain,workingasavisitorscholar.(2020.6A)A.whereB.whenC.whetherD.how2.

Thiswebsitemaycontainlinkstootherwebsites_____privacypracticesmaybedifferentfromours.(2021.6A)A.whenB.whereC.whyD.whoseBD3.

Shedidn’ttellthereason_____shewasabsentfromtheimportantlecture.(2020.12B)A.whatB.whichC.howD.why4.

Itwasnotuntilyesterday_____theydecidedtore-openthebusinesstalk.(2017.6B).A.whenB.whichC.thatD.as5.

Istillremembertheschool_____ImetMaryforthefirsttime.A.whenB.thatC.whereD./DCCGrammar1.

Unlikemanycompanies_____servicestopsoncethesaleismade,ourservicebeginsonceyoubuyourproduct.(2019.6A)A.whatB.whoseC.thatD.which

2.

Consumers_____complaintsarehandledwellbyacompanywillbecomeloyalcustomers.(2018.12A)A.whoB.whichC.whoseD.thatBC3.

Thiswebsitemaycontainlinkstootherwebsites_____privacypracticesmaybedifferentfromours.(2021.6A)A.thatB.whichC.whoD.whose4.

Weareanon-profitcompany_____teammembersarefromalloverthecountry.(2020.6B,2017.6B)A.whoseB.thatC.whichD.what5.

Everyone_____planstoattendthepartyshouldsendanemailtoMr.Blackbeforetheendofthisweek.(2021.6)A.whoB.whoseC.whichD.whomDAAGrammarDefining&Non-definingclauses1非限定性定语从句和限定性定语从句的差别在非限定性定语从句中，先行词和定语从句之间有逗号（，）隔开；非限定性定语从句不能用that引导。2先行词为人，用who,whom来引导定语从句4先行词为时间、地点、原因（reason），分别用when,where,why来引导定语从句非限定性定语从句（Non-definingrelativeclauses）5先行词为人、物，且引导词在定语从句中表示“谁的”，用whose来引导定语从句3先行词为物，用which来引导定语从句Defining&Non-definingclausesGrammar2.

HangzhouisthebirthplaceofLongjingtea,_____isoneofthemostfamousgreenteainChina.(2019.12A)A.thatB.whichC.whoD.what3.

Themostimportantformofenergyiselectricenergy,______iswidelyusedinourdailylife.(2019.12A)A.thatB.whoC.whatD.which4.

ThesportsmeetingispostponeduntilMay1st,_____allarefree.A.whenB.whereC.thatD.who5.

HewillcomebacktoParis,____heworked6yearsago.A.thatB.whichC.whereD.when1.

Thecompanyhasdecidedtosponsortheexhibition,_____helpstopromoteitsimage.(2020.12A)A.thatB.whoC.whatD.which

DBDACWritingDearMr.WANGLiang,OnbehalfofallEnglishteachersinABCUniversity,IwouldliketothankyouforbeingatechnicalsupporterofourEnglishteachingteaminthepreparationfortheTechnology-assistedTeachingCompetition.Yoursupportpavedourwaytothefinalvictoryinthecompetition.Youhelpedusdesignbeautifulteachingslideswhichwerewell-receivedbythestudentsinthecompetition.Whenourcomputersandnetworkhadsometechnicalglitches,youwerealwaysthefirstoneweturnedtoforhelp.Youalwayspatientlyhelpedusout.Ourteamallthoughthighlyofyou.Althoughthecompetitionended,ourgratitudetoyoualwayslasts.Wewishyouallthebestinthefuture.Thankyouagainforyourgreathelp.Yourssincerely,LIHuaThank-youLetter感谢信A.Readthefollowingthank-youletterandthestatements.WriteT(True)orF(False).(

)1.

Mr.WANGLiangprovidedtechnicalsupportforLIHua’steachingteam.(

)2.

Mr.WANGLiangwassometimesimpatientwhendealingwiththetechnicalproblems.(

)

3.LIHua’steamjustthankedWANGLiangonce.T

FFWritingDearMr.WANGLiang,OnbehalfofallEnglishteachersinABCUniversity,IwouldliketothankyouforbeingatechnicalsupporterofourEnglishteachingteaminthepreparationfortheTechnology-assistedTeachingCompetition.Yoursupportpavedourwaytothefinalvictoryinthecompetition.Youhelpedusdesignbeautifulteachingslideswhichwerewell-receivedbythestudentsinthecompetition.Whenourcomputersandnetworkhadsometechnicalglitches,youwerealwaysthefirstoneweturnedtoforhelp.Youalwayspatientlyhelpedusout.Ourteamallthoughthighlyofyou.Althoughthecompetitionended,ourgratitudetoyoualwayslasts.Wewishyouallthebestinthefuture.Thankyouagainforyourgreathelp.Yourssincerely,LIHuaThank-youLetter感谢信…PartI:Statethanksandbrieflyexplainwhyyouexpressyourthanks.…PartII:Describewhatyouaregratefulforindetailandgivepositivecomments....

PartIII:Showyourbestwishesandre-stateyourgratitude.StructureandusefulexpressionsB.Writing

PartIStatethanksandexplainbrieflywhyyouexpressyourthanksIamwritingthislettertothankyoufor....Iamtrulygratefultoyoufor....OnbehalfofXXX,Iwanttoexpressourappreciationtoyoufor…

PartIIDescribeindetailwhatyouaregratefulforandgivepositivecommentsonthehelpItwasverykind/considerate/…ofyouto….Youhelpedussomuchby….Iknowthatittakesyoumuchtimeto…

PartIIIShowyourbestwishesandre-expressyourappreciationWishyouallthebestandthankyouagain.Thanksagainfor….Ihopeyouwill….Ihopethat….Imustexpressmygratitudeagain.DearSir/Madam,Iamwritingto___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yourssincerely,LIHuaWriting假如你是李华，刚从CDE公司实习回来，在实习期间，你的同事史密斯先生给你提供了很多帮助，你想写一封电子邮件表示感谢。内容包括下列要点：1.感谢他在你实习期间提供的帮助；2.具体讲述一次他提供的帮助；3.祝他一切都好，并再次表示感谢。注意：1.词数100左右；2.可适当增加细节，以使行文连贯；3.开头和结尾已为你写好，不计入总词数。HaveatryWriting参考例文：DearMr.Smith,IamwritingtothankyouforhelpingmealotduringmyinternshipinCDECompanythisJune.Iworkedasareceptionistatthattime.Yourhelpmakesmemoreconfidentinmyself.Beforetheinternship,Ihadnoideaofhowtobeagoodreceptionist,soIwasverynervousatthebeginning.Youtoldmethatagoodreceptionistshouldbefriendly,beattentiveandbegoodatmakingthereceptionareainvitingandwelcoming.Ifollowedyoursuggestions,whichgreatlyimprovedmyperformanceinreceivingvisitors.Mygratitudetoyoualwayslasts.Wishyouallthebest.Sincerelyyours,LIHua语言解析众所周知，你永远不可能有第二次机会给对方留下第一印象。这和古希腊哲学家赫拉克利特说的“人不能两次踏入同一条河流”有相似之处。Itisknownthat…众所周知

e.g.

.众所周知，中国是一个爱好和平的国家。1.Itisknownthatyouneverhaveasecondchanceto