《沟通技巧英文》课件

PowerPointpresentationoncommunicationskillsin目录TheimportanceofcommunicationEffectivecommunicationskillsCrossculturalcommunicationBusinessEnglishCommunicationAddressingcommunicationbarriersPracticeandCaseAnalysisTheimportanceofcommunication0101Clearcommunicationisessentialforeffectivecollaborationandteamwork02Itisessentialforbuildingtrustandmaintainingrelationshipswithcolleagues,clients,andotherstakeholders03CommunicationskillsareessentialforcareersuccessandadvancementWhyiscommunicationimportant?01Communicationskillscandeterminethesuccessorfailureofaprojectorbusinessdeal02TheycanaffecthowothersperceiveusandourprofessionalismPoorcommunicationcanleadtomisunderstandings,conflicts,andotherchallengesinpersonalandprofessionalrelationshipsTheimpactofcommunicationinlifeandwork02

ThebenefitsofimprovingcommunicationskillsImprovedcommunicationskillscanenhancecareeropportunitiesandpromotionsTheycanimprovepersonalandprofessionalrelationshipsbyreducingmisunderstandingsandenhancingtrustBettercommunicationskillscanimproveleadershipabilitiesandteamdynamicsEffectivecommunicationskills02ActivelisteningGivingfullattentiontothespeaker,understandingandanalyzingtheinformationprovided,andprovidingfeedbacktoensurecomprehensionParaphrasingRestatingwhatthespeakerhassaidtoensureunderstandingandtoshowthatyouhavelistenedcarefullySummarizingSummarizingthemainpointsofwhatthespeakerhassaidtodemonstratethatyouhavegraphedtheessayofthemessageEmpathyTryingtounderstandthespeaker'sperspective,feelings,andneeds,andrespondingappropriatelyListeningskillsSpeakingclearlyanddistinctively,ensuringthatthelistenercanunderstandeverywordCleardevelopmentUsingdifferentvolumes,batches,andspeedstoemphasizeimportantpointsandmaintainlistenerinterestVoicecontrolSelectingprecisionandappropriatewordstoconfirmtheintendedmeaningeffectWordchoiceUsingcorrectgrammarandpromotiontoenhanceclarityandprofessionalismGrammarandpromotionOralskillsBodylanguageUsingpost,styles,andmovementstocompleteandenhancethespoonmessageFacialexpressionsMirroringthespeaker'sexpressionsorusingappropriatefacialexpressionstoaccommodatetheintendedemotionsEyecontactMaintainingeyecontactwiththespeakertoshowattentionandrespectandtoestablishaconnectionwiththelistenerProximityStandingorsittingcloseenoughtothelistenertocreateasenseofintelligenceandconnectionbutnotsocloseastomakethelistenerfeeluncomfortable01020304Nonverbalcommunicationskills(bodylanguage,legalexpressions,eyecontact,etc.)Crossculturalcommunication0301LanguagebarrierDifferencesinlanguageusageandvocabularycanleadtomisunderstandingsandcommunicationbreakdowns02NonverbalcuesBodylanguage,financialexpressions,andothernonverbalcuescanhavedifferentmeansindifferentcultures03TimeorientationDifferencesintimeorientationcanaffectschedulingandfunctionalityincommunicationTheimpactofculturaldifferencesoncommunicationHiddenassumptions01AssumptionsaboutcultureandcommunicationstylescanleadtomisinterpretationofmessagesStatusandhierarchy02DifferentculturalviewsonstatusandhierarchycanaffectthewaypeopleinteractincommunicationDecisionmakingprocess03Stylesofdecisionmakingcanvaryacrosscultures,affectingthewayinformationisprocessedanddecisionsaremadeThechallengesofcrossculturalcommunicationHowtoimprovecrossculturalcommunicationskillsUnderstandandexami…ItisessentialtounderstandandexaminetheculturaldifferencesofotherstoavoidmisunderstandingsandconflictsUseopenandindirectcommunicationAdoptinganopenandindirectcommunicationstylecanhelptopromoteeffectivecrossculturalcommunicationBeawareofnon-verbalcupsPayingattentiontonon-verbalcupsandbodylanguagecanhelptobetterunderstandthemessagebeingconveyedAdaptyourcommunicationstyleItisimportanttoadaptyourcommunicationstyletomatchtheotherperson'sculturalnormstofacilitateeffectivecommunicationBusinessEnglishCommunication04EtiquetteandRulesinBusinessOccasionsBusinessetiquetteisessentialforeffectivecommunicationinEnglishItinvolvesunderstandingandfollowingtherulesofconductthatpromoteprofessionalismandfosterpositiverelationshipsinbusinesssettingsRespectfullanguage:UsepolicyandRespectfullanguagetocommunicatewithothersAvoidusingofferingorinappropriatelanguagethatcoulddamageyourprofessionalimageorofferyourcollegesorclientsBodylanguage:NonverbalcommunicationisequallyimportantMakeeyecontact,maintainaprofessionalpost,andusefeaturestoemphasizeyourpointsAvoidingfidgetingordisplayingothernegativehabitsthatcoulddistractfromyourmessageTimingandsetting:ConsiderthetimingandsettingofyourcommunicationAvoidinginterruptingothersorspeakingoutofturnWaitforanappropriatemomenttopresentyourideasoraskyourquestionsTheCharacteristicsandUsageofBusinessEnglishFormallanguage:UseaformalandprofessionaltoneinbusinessEnglishSticktostandardEnglishgrammarandvocabulary,andavoidcolloquialismsorregionaldialoguesthatmaybemisinterpretedClearanddecide:CommunicateclearlyanddecidetoensureyourmessageisunderstandingUsesimplelanguageandavoidjargonortechnicaltermsthatmightfuseyouraudiencePolelanguage:UsepolelanguagetoestablishapositivetoneinyourcommunicationRecognizethecontributionsofothers,expressgraduation,andavoidsoundingconflictingorcausativeDocumentedcommunication:DocumentallimportantcommunicationtoensureaccountabilityandaccurateinformationexchangeUseemails,memories,orotherofficialchannelstoconfirmimportantmessagesordecisionsBusinessnegotiationskillsListenactively:EffectivenegotiationrequiresactivelisteningListencarefullytotheotherparty'sperspective,understandtheirneedsandinterests,andshowempathyfortheirpositionNegotiationstrategies:Haveaclearunderstandingofnegotiationstrategiessuchasmakingoffers,counteroffers,andcomplicationstoreachawinwinagreementBepreparedtonegotiateeffectivelywhilemaintainingaprofessionaldecadeCommunicationskills:ExcellentcommunicationskillsareessentialforsuccessfulnegotiationUseopenquestions,summarizekeypoints,andexpressyourideasclearlyandconfidentlytobuildtrustandunderstandingwiththeotherpartyPerceptiontechniques:MasterPerceptiontechniquessuchaslogicalreasoning,emotionalappearances,andframingargumentstoinfluencetheotherparty'sperspectiveandbringthemtoyoursideAddressingcommunicationbarriers05IdentifyingcommunicationbarriersLanguagebarriersunderstandingandobservingdifferentnativelanguagesandculturalbackgroundsCulturaldifferencesunderstandingandadaptingtodifferentcommunicationstylesandculturalnormsLakeofClarityEnsuringthatmessagesareclear,consistent,andfreeofjargonortechnicallanguageMismatchedcommunicationchannelsusingtheappropriatechannelsfordifferenttypesofcommunicationRegularteammeetingsHoldingregularteammeetingstoshareinformationandupdatesestablishingclearcommunicationprotocolstoensureeveryoneknowstheirrolesandresponsibilitiesCreatingfeedbackloopstosolidandcorporatefeedbackfromteammemberspromotingcrossdepartmentalcollaborationtobreakdownsilosandfosteracultureofteamworkClearcommunicationprotocolsFeedbackloopsCrossdepartmentalcollaborationAddressinginternalcommunicationbarriersconductingregularcustomersurveystounderstandtheirneedsandexpectationsCustomersurveysbeingtransparentaboutproductdevelopment,pricing,andotherkeydecisionsTransparentcommunicationprovidingtranslatedmaterialsorhavingstaffwhoarefluentinmultiplelanguagesLanguagetranslationinvestingtimeandresourcestobuildstrongrelationshipswithexternalstakeholdersBuildingrelationshipsAddressingexternalcommunicationbarriers(withcustomers,suppliers,etc.)PracticeandCaseAnalysis06Simulatereal-lifecommunicationscenariostohelpstudentsbetterunderstandandapplycommunicationskills.Bysimulatingactualcommunicationscenariossuchasbusinessmeetings,interviews,andcustomerreceptions,studentscanplaydifferentroles,experiencea