咖啡厅经营管理之咖啡厅营运-咖啡厅工作技能培训档案-服务员

DateJoined入职日期：技能水平认证(签字及日期)1234MinyounHotelsGroupIntroduction明宇酒店集团介绍ProfessionalEtiquettHotellayout,facilitiesandfeatures酒店布局、设施及特点TourofDepartment/hotelDepartmentIntroduction部门介绍IntroductiontoDepartmentandTeam部门及Workstationsetup工作区MeetingwithDirectManager与直级经理见面MeetingwithDepartmentTrainer与部门培训师见面并获得工作技能培训档案Timesheets/AttendanceIntroduction工作时间/部门考勤介绍EmploymentofRelatives亲属聘用BenefitPlan福利计划ResignationandTermination辞职及劳动关系解除InternalTransferwithinMHG明宇酒店集团内部调动AssociateIDCard员工卡AssociateLocker员工更衣室OfficeTelephone&Commu办公电话及通讯设施TelephoneCourtesy电话礼仪GrievanceHandling员工申诉JobSkillTrainingProfileDepartmentTrainingSystem部门培训体系HotelInternalCrossTraining酒店内部交叉培训FeedbackProcess-AssociatesandGuests反馈程序EvacuationRoute/Procedures人员疏ReporingEmergencies(Fire,Accident,etc.)紧急报告程序HygieneKnowledge卫生Lost&FoundProcedureGuestroomKeyProcedures/EnteringRoom客房钥匙管理/WelcomingDisabledGuests欢迎残疾技能水平认证(签字及日期)1234SetUpTheRestaurantForService摆台StockAndMaintainSideStaPrepareServiceTrayTakeRestaurantReservatioGreetAndSeatGuests问HandleNapkins安排就座位ServeAndPresentDServeBreadsAndButtAccordingToFoodOrdered根据点ServeWhiteWineOrRoseWServeFoodAndBeverageAccordingToGuestOrder正确服务酒水和食品CheckGuestSaftisfactionClearSoiledPlatesFromGuest-OccupiedTCheckSilverwareForTheNextCouServeDessert服务甜品PresentACheck/BilHelpGuestWhenLeavingSetUpForBuffetService自助餐摆台AttendToGuestHavingBuffet介绍PreparemandServiceDifferentTypesOFBevereges准备和BeverageKnowlage软饮HandleAWrongOrder解决ControlSpoilageAndPilferage破损控制F&BFireProceduresFBOrganizationChart餐饮及部门BeverageRequisitions酒GeneralStoreRequisitionOperatingEquipmentRequisitChemicalRequisitioF&BGroomingandHygienePolicy餐饮仪F&BDepartmentalCodeofConduct餐RestaurantOpening/ClosingChecklist餐Teamspirit&Initiaive团Willingnesstotakeinstructions&communicaComments评价员工转正时，需确保所有工作技能达到1级能再指导下完成工作员工应在工作12月内