英语系商务英语接待实习报告

外国语学院英语系实习总结报告（2013-2014学年第1学期）姓名：吴勋班级：10英语3班学号：1003112304校内导师：杨丽霞实习起止时间：2013.11-12实习单位：校外导师：李建实习岗位：接待ProfessionalBusinessEnglishstudentsinternshipclerksreport.MyEnglishisabusinessprofessionalstudents.Inthecomingmonths,agraduateofthis,Imainlyresponsibleforthecontentsoftheofficeclericalwork.Inthisprocess,Iusedtosee,askandlearn,understandthecompanysecretarialworkinthespecificbusinessknowledge,theschoolexpandedexpertise.Fornormalworkafterthecommencementoflayingasolidfoundationofpersonaldevelopment,Ishouldbemostaffectedasacommunityandworkstyleofpeopleinthecourseofitsexpertiseontheimportantrolebecausetheyareinschool,Ididnotlearnofthecontacts,Iwillinmyfirstreportontheinternshipaccumulatedduringthisknowledgeandexperience.Graduatestudentseachpracticeisamusthaveexperienceditinpracticesothatweunderstandthecommunity,wehavelearnedalotinclassattendanceisnotknowledge,benefit,alsoopenedthehorizons,increasedexposureforourfuturefurthertowardslayingasolidfoundationforthecommunity.Shouisindailytelephoneandfaxmachinebeside.Veryamountoftimespent,onthefirstdayofsittingforadaybecauseofbackpains.Butafterafewdaysonsomepointsusedeverydaytomyofficewithanofficegirlslearnsomeknowledge.Justentertheworkplace,theyfoundthatmanydonotknow.Nowinoffice,therewillbeleisuretimetolookatsomeoftheaccountingbooks,althoughtheyhavelearnedintheprofessionalnotputtoanyuseatthistime,butIthinkweshouldlearnmore,anumberofskillsinthefuturetofindajobcanIownseveraloptions.Iworknearlytwomonthsnow,insuchashortspanmorethanonefriend,hadfinishedseveralthoughtmonthquit.PerhapsIjuststartedtoworksometimescannotstandthemanagertothe"Qi",theirheartsveryuncomfortableandwantedtoresignfromtheirworkwonagain.Butreflectingbackcarefullyconsiderfurtherworkisthechange,othersarenotsoShoudexiawork?Juststarted.Thestemshoulddependontheirgoodwork,afterall,andnoworkexperience,nowhavetheopportunitytoexercisetheirvariousareas.Otherwise,someonewillmisswhatthefuture.Inowwork,comparedtootherpeople,verygoodtreatment,andnototherpeoplethanworkisnotdifficult,itiseasytowork,thekeyistolearnhowpeoplespeak,andtheattitudeofdoingthings.Thelessexperience,Inowhavethislack.Nowunderstandthatinaschoolstudentsdo,howgood!Soonerorlatertowork,andsoonerorlatertoenterthecommunity,andsoonerorlaterhavetofacethesethingscannotbeavoided.Therefore,Itreasuretheopportunitytostudy,learnmoreisalwaysbettertohaveagoodschool,spendthesametime,learnmorethaninthefuturecareerswillbeofgreathelp.Repeatbackatwork,mutualunderstanding,Iamgratefultothem.Sometimessomethingcolleaguesto1:00later,itisnecessarytoapersonintheofficeIwork,Iwilloccasionally,wegetalongverywell,withnoalternate.Severalschoolshavetodosomethingback,managerofthewhereaboutsofhourstoleave,andmanagersarealsosympatheticandgavedirectgrantofleave.Thistimeheartveryhappy;Whatencounteredsuchagoodmanager.Therefore,theworkisnowfeelingverygood,themostimportantthingisthatthecolleaguesareallaroundgood.Heartsisnoadditional,unnecessarypressurecanbeagoodwork,study.Firstjob,aftercareers.Ihavetoexercisetheirowngood.Furtherstudywellafterthatthroughtheireffortstofindgoodjobswillreturntohisparentsandalltheteachers.Shenoother,andnowofcourse,istotempertheirtoppriority,letalonethetreatmentquitewellnow.Thismonth,Ilearnedsomethingstheschoolsystemcannotevenunderstand,butsometimesalsojuststarteddoingbad.Nowdothings,notonlytobeheldperhapsconsultheartattitude,butalsoknowhowtomakeuseof,themostimportantthingisthat"tolerance"ispersistent.Now,Iworkinthenearfuture,though,butIfindmyselfreallychanged,thanbefore,thepeopledoingthings.Lifewillinevitablyencountersetbacks,havenotexperiencedfailureinlifeisnotafulllife.TheSecretaryofthejobs,thelaborforceismoretechnical,moretrivialmostlyrepetitivework,whichintheworkofthesecretarywillfacemajorsetbacksmayoccurin:[1]communicatewellwiththeboss;[2]weresuperiortoacertainfeelingofhardworkandfailures;[3]duplicationoftheworkoftrivialcomplaintsannoying;[4]ofadisputewithhissupervisor;[5]emotional.Againstthisofficeclerkscharacteristicsspecifictothesetbacks,maywishtoadjusttheattitudefromtheeasingofthepressure,inthefaceofsetbacks.GuYue"inthehandsofthebigmanalso,fromitsfirstZhi,Drtheirphysique,theirbodyskinhunger,hungeritsbody,itisOKfuchaos,notgainit."Setbacksshouldbecalmanalysisfromtheobjective,subjectiveandobjective,theenvironment,conditions,andtoidentifysetbackthereasons,andtotakeeffectiveremedialmeasures.Establishadialecticalviewthesetbacks,maintainconfidenceandoptimism,istorecognizethatthesetbacksandlessonsthatmakeusbecomesmarterandmoremature,isthefailureitselfcreatedtheultimatesuccess.Instituteofself-comfort,cantoleratesetbackstoBeforthright,optimisticmood,workedhard.Goodpressureasadrivingforcetochangethedepressedstateofmind,themindeasilytoresuccessful,sothatfuture-orientedvision.Photocopy,fax,documentprocessing,secretarialwork,Ihavebasicproficiency.SecretarialManagementSystemdocumentation,processingandmanagementofpaperdocuments.Invariousdocuments,mostwithvaryingdegreesofconfidentiality,andsecretarialstaffatalllevelsoftenclosetotheleadershiptoseesomeimportantdocuments,andattendsomeimportantmeetings,sosecretarialstaffinpublicattentiontotheaforementionedactivities,measuredgraspofwhatshouldnotbesaidwhatknowwhattosay.Accurate,thequalityofworkrequirements.Secretarialmanagementreferstotheaccuracyofthecorrectpolicy,thecorrectleadershipofintenttodotheworkcorrectly,measuredwordsanddeeds,wordscantoo.Itguaranteesacertainextent,theleadershipofthepreparatorywork.Secretarialmanagementaccuracy,involvingmanyaspects,briefly,are:Officeofthetexttoassociate,toactinstableconditiontoit,theideashouldbemadecautiously.Toaccomplishtheseattitudesmustbeserious,meticulousstyle,notnegligence,themattershouldnotscribbled.Forexample,processingdocuments,itisnecessarytoguaranteethequalityofthedocumentation,accurateterminology,materialtoreal,serioustobetranscribed,tocarefullyproofread,donotlinktoeachoneerror.Otherwise,therewillbedelays,orevenleadtoirreparableloss.[Page]Iamintheprocessofpractice,boththejoyofharvest,therearesomeregrets.PerhapsthepracticedaysandIamnotshortofprofessionalsecretarial,clericalrightunderstandingoftheworkofsomemerelyonthesurface,isdoneinMan,listentohowpeoplespeak,not