版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
EnglishComplaintLetterFormat目录IntroductionComplaintcontentEvidenceandDetailsExpectedsolutionConclusionAttachment01IntroductionPurposeandbackgroundGivingabriefoverviewofthepurposeofwritingtheletter,suchasaddressingaspecificissueorconcernExplainingthebackgroundoftheproblem,includingrelevantdatesanddetailsOfferingabriefintroductionaboutyourself,includingyourname,contactinformation,andrelationshiptothecompanyorpersonreceivingtheletterStandingyourpurposeforwritingtheletterandyourdesiretoresolvetheissueamicablySelfintroduction02ComplaintcontentComplaintissues01Theproductisfaultyordoesnotmeetthepromisedstandards02TheserviceprovidedisnotuptotheexpectedlevelThecompanyhasfailedtofulfillitsobligations03LossoftimeandmoneyDamagetothecomposite'sreputationorbusinessAnxietyandinconsistencycausedtothecompositeTheimpactoftheproblemSpecificcompressionpointsTheproductisnotworkingproperlyordoesnotmeetthepromisedspecificationsTheservicerepresentativewasrudeorunhelpfulThecompanyhasnotrespondedtopreviouscomplaintsorrequestsforassistance03EvidenceandDetailsEvidencematerialsIfyouhaveawarrantyorguaranteefortheproduct,includingthisinformationinyourletterWarranty/guaranteeinformationAttachallrelevantreceiptstotheletter,includingthereceiptfortheproduct,anyshippingreceipts,andanyotherrelevantpaperworkOriginalreceiptsTakeclearphotosoftheproductinquestionandincludethemintheletterThiswillhelptodemonstratethenatureoftheissueProductphotosDetailedsituationdescription010203ExplainthespecificissuewiththeproductindetailIncludeanyrelevantinformationaboutwhentheissuearises,howithasaffectedyou,andwhatyouhavedonetotrytoresolveitDescribeanypreviousattacksyouhavemadetocontactthesellerormanufacturerandtheresultsofthoseattacksIncludeanyrelevantserialnumbers,modelnumbers,orotheridentifyinginformationfortheproductIfpossible,attachrelevantpicturesorvideosoftheissuetoyourletterThisvisualevidencecangreatlyassistinexplainingthenatureoftheproblemEnsurethatthepicturesorvideosareclearandshowtheissueclearlyRelatedpicturesorvideos04ExpectedsolutionFreeproductsorservicesThecompanymayofferfreeproductsorservicesascompensationtothecompositeRefundIfthecompositepaidforaserviceorproduct,thecompanyshouldrefundtheamountpaidCompensationincashThecompanymayprovidecompensationincashtocoverthelossesincurredbythecompliantExpectedcompensationmethod123ThecompanyshouldimprovethequalityofitsservicestoavoidsimilarcomplaintsinthefutureImproveservicequalityThecompanyshouldenhancethesafetyofitsproductstopreventanypotentialhazardsEnhanceproductsafetyThecompany'scustomerservicerepresentativesshouldbetrainedtocommunicatemoreeffectivelywithcustomersImprovecommunicationskillsExpectedimprovementmeasuresWithin24hoursThecompanyshouldrespondtothecomplaintwithin24hoursafterreceivingitWithin72hoursIfthecomplaintismorecomplex,thecompanyshouldrespondwithin72hoursWithinaweekForcomplaintsthatrequireadditionalinvestment,thecompanyshouldrespondwithinaweekExpectedresponsetime05ConclusionPolelanguageUseprospectiveandformallanguagethroughouttheletterAvoidusingofferoraccommodationlanguagethatcouldfurtherinflatethesituationAddresstherecipientwithanappropriatetitle,suchas"DearSir/Madam,"or"ToWhoItMayConcern."ContactinformationProvideyourcontactinformationattheendoftheletter,includingyourname,phonenumber,andemailaddressThisallowstherecipienttocontactyouiftheyneedfurtherclarificationorhavequestionsaboutyourcomplaint06AttachmentRelevantsupportingmaterialsCopiesofreceiptsorinvoices:AttachcopiesofanyreceiptsorinvoicesthatprovideevidenceofyourpurchaseorserviceagreementwiththecompanyThesedocumentscanhelpsupportyourclaimanddemonstratethevalueoftheissueathandPhotosorvideos:Ifapplicable,attachanyrelevantphotosorvideosthatdocumenttheproblemordamageyouarecomplainingaboutThesevisualaidscangreatlyenhanceyourcomplianceandprovideclearevidenceoftheissueProductspecifications:Attachanyrelevantproductspecifications,usermanuals,orotherdocumentationthatprovidesinformationabouttheproductorserviceinquestionThisinformationcanhelptoclarifyyourcomplianceandensurethatthecompanyunderstandsyourissuecorrectlyAttachanypreviouscorrespondencewiththecompany,includingemails,letters,orphonerecords,thatdocumentyourattachmentstoresolvetheissueThiscandemonstrateyoureffortstoresolvethematterandincreasethechancesofaviableresponseIfrelevant,attachanyopinionsorreportsfromindependentexpertsorprofessionalsthatsupportyourcomplaintThesedocumentscanprovideobjectiveevidenceandstrengthinyourcaseAttachanypositivereferencelettersortrialsaboutthec
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 年产5万吨合成氨项目可行性研究报告
- 年产40万吨MDI 项目可行性研究报告
- 多晶硅表面清洗技术改造项目可行性研究报告
- 熔盐储能灵活性改造项目可行性研究报告
- 年产6000吨片状纳米微晶硅酸盐项目可行性研究报告
- 年产391吨医药中间体和原料药项目可行性研究报告
- 江苏省兴化市市级名校2023-2024学年中考数学模拟试题含解析
- 2024年鼓气耳镜项目调研分析报告
- 小学二年级数学100以内三数加减混合运算竞赛练习练习题大全附答案
- 两位数乘一位数计算同步自测练习题
- 2023-2024学年人教部编版统编版八年级道德与法治下册第一单元《坚持宪法至上》检测卷(含答案解析)
- 舆情应对及处置培训课件
- 用数对确定位置(周-璟)
- 2024年中国卫星网络集团限公司度公开招聘高频考题难、易错点模拟试题(共500题)附带答案详解
- 中科院辅导课件完型填空
- 教学实施报告中职英语-省教学技能大赛
- 品质策划方案
- 微生物实验室病原微生物评估报告
- 现代物流研究报告-中国现代物流行业发展分析与投资前景预测报告(2024年)
- 《热传导》说课稿(全国获奖实验说课案例)
- 2024年贵州国企:贵阳水务集团有限公司招聘笔试参考题库含答案解析
评论
0/150
提交评论