中国服务市场11年看点及研究规划

29三月2024中国服务市场11年看点及研究规划议程IDC2010年研究成果1总结：中国服务市场11年看点及研究规划2中国服务市场11年看点及研究规划2010年研究成果——IDC标准产品ServicesTypeAsia/PacificSemiannualConsultingandSystemsIntegrationServicesTracker(ChinaPortion)Tracker-PivotAsia/PacificSemiannualOutsourcingTracker(ChinaPortion)Asia/PacificSemiannualTechnologyProductServicesTracker(ChinaPortion)Asia/PacificSemiannualITServicesTracker(ChinaPortion)ServicesTypeChinaITServices2010-2014ForecastandAnalysisMarketAnalysisChinaDataCenter2010-2014ForecastandAnalysisMarketAnalysisChinaContactCenterOutsourcingServicesMarketForecastandAnalysisMarketAnalysisChinaManagedServicesMarket:OpportunitiesandChallengesIndustryDevelopmentsandModelsChina-BasedOff-ShoreSoftwareDevelopmentMarket2010-2014ForecastandAnalysisMarketAnalysisChinaBusinessContinuityandDisasterRecoveryMarket2010-2014ForecastandAnalysisMarketAnalysisChinaBusinessProcessOutsourcing2010–2014ForecastandAnalysisMarketAnalysisChinaCollegeStudentsCareerEnhancementServicesMarketAnalysisandForecast2008-2013MarketAnalysisChinaZhongkaoandGaokaoTutoringMarketAnalysisandForecast2008-2013MarketAnalysis中国服务市场11年看点及研究规划2010年研究成果——咨询研究项目跟踪市场动态寻求合作伙伴发现潜在商机制订竞争战略洞悉竞争格局了解用户需求提升企业竞争力典型项目列表：HardwareSupportServicePartsManagementSystemStudy：支持服务代表性厂商的物流、备件管理策略及具体运作模式研究；Multi-ProductSupportServicesStudy:ATM,Software,Server…,marketnewopportunities,competitivelandscape.ChinaBPOMarketStudy-F&A,HRO,CustomerCare,Procurement,ShareServiceCenter,(BPOmarkettrends,distributionbysubmarket,enduserdemands&profile,typicalvendors)ChinaSaaSandCloudComputingMarketStudy:Marketecosystem,leadingvendorstrategy

ResearchConsultingPartnerConnectIMP中国服务市场11年看点及研究规划研究热点1：数据中心&云计算中国服务市场11年看点及研究规划ResourcerelatedbasicbusinessSecurityOtherbasicbusinessDedicatedcomputerroomServerrentalBandwidthDomainnameserviceVirtualhostingEnterprisemailboxHardwarefirewallsAttackdefendVirusScanningNetworkmanagementKVM(Keyboard,video&mouse)FlowmonitorandcontrolLoadbalancingNetworkmonitorandcontrolDatabackupDatabackupDedicatedDRmachineroomBusinesscontinuityserviceOthersIToutsourcingEnterpriseinformatizationCDNResourcerelatedbasicserviceismainiDCbusinessofcarrierandnon-carrierbigSPs.itismostlargecustomerneedaswell.BasicservicesaimtoSMBsripiddevelopment.Typicalplayer：HiChina,ChinaChannel,XinnetPublicfirewallsisusuallyfreecharge,butvirusscanningandattackdefendservicerequireadditionalchargesfromSPs.ChinaTelecomprepareforwholenetworkattackdefendbusiness.ChinaUnicomNormallyflowmonitorisfree,KVMandnetworkmonitorneedchargeLoadbalancingserviceneedmoreexpendthanothersMostofdatacentercanprovidedatabackupservice.BCDR.TelecomcarriersconsciousdevelopdisasterrecoverydatacenterserviceCDNalreadybeenahottopicinrecentyears,someplayerssuchas:ChinaNetcenter,ChinaCache,研究背景——数据中心外包服务内容Source:IDC2010,ChinaiDCMarketStudy中国服务市场11年看点及研究规划Mainofferings:co-location,bandwidth,andfewvalue-addedservices…CarrieriDCSP,3telecomcarriersMainofferings:co-location,domainnameservice,hostingservice,value-addediDCservices…Non-carrieriDCSP,about30SPsMainofferings:dedicatedservers,webhosting,domainnameservice,value-addediDCservices…Non-carrieriDCSP,over150SPsMainofferings:disasterrecoveryservices,CDNservicesetc.Othervalue-addediDCSPsPartlydependonowneddatacenterPlenteousdatacenterresourceMaindependontelecomcarriers’datacenterBothownedandcarriers’datacenterChinaTelecomChinaUnicomChinaMobile…21ViaNetTAIPCI@TGZIDC…ChinaNetcenterTimes.mobiHiChina…GDSChinaCacheCentrinDataSystem…数据中心外包服务市场结构Source:IDC2010,ChinaiDCMarketStudy中国服务市场11年看点及研究规划Source:IDC,2010Source:IDC,2010People'sRepublicofChinaDatacenterMarketForecast,2007-2014People'sRepublicofChinaDatacenterMarketRevenueDistributionbyVertical,2009研究背景——数据中心外包服务市场趋势Source:IDC2010,ChinaiDCMarketStudy中国服务市场11年看点及研究规划CloudCollaborationCloudApplicationCloudITManagementCloudPlatformCloudStorageCloudServerCloudProcessingSoftwareasaServicePlatformasaServiceInfrastructureasaServiceDataCenterAsIDCdefinitionofcloudservice,itwouldbe3layers:SoftwareasaService(SaaS):theapplicationsoftwareprovideviacloudplatform,includebusinessapplications,collaborationapplicationsandpersonalapplicationsoftware.PlatformasaService(PaaS):theplatformsoftwareprovideviacloud,includeplatformsoftwareandnetworkmanagementsoftware.InfrastructureasaService(IaaS):cloudprovideinfrastructurehardware,includeservercomputingpower,storageandnetworkequipment.Asdatacenterprovidersalsoplayimportantroleincloud,bothtelecomcarriersandcommercialinternetdatacenter.云计算服务市场构成Source:IDC2010,ChinaSaaSandCloudComputingStudy中国服务市场11年看点及研究规划研究热点2：服务外包带动国内外包/管理服务中国服务市场11年看点及研究规划IDCAsia/PacificGlobalDeliveryIndex,2009ChinaITService&BPOMarket,ShareSvsCenterIDC在服务外包领域相关研究ChinaBasedOffshoreSoftwareDevelopmentChinaCollegeStudentsCareer-EnhancementTraining中国服务市场11年看点及研究规划IT服务与Business服务的趋势ConvergenceBusinessKnowledgeInformationTechnologyLowHighHighLowLowITServiceBusiness

ServiceTechnicalsupportADM(applicationdevelopmentandmaintenance)DataProcessingServices(e.g.Claims,Check)AnalyticsDocumentManagementSystemsIntegration,PackagedImplementation“On-site”InfrastructureManagedSvc(Outsourcing)RemoteInfrastructureManagement(Outsourcing:Desktop,DataCenter,Networks)TechnicalConsultingBusinessConsultingDiscrete/Single“Sub”-ProcessManagementandExecution(e.g.Horizontal:HR,CustomerCare,F&A,procurement;Vertical:Banking,Telecom,Healthcare)ComplexityofServiceRequirementsBusinessRisktoCustomersMulti-FunctionalOutsourcing(e.g.Horizontal:HR,CustomerCare,F&A,procurement;Vertical:Banking,Telecom,Healthcare)BusinessConsultingFunctionalOutsourcing(e.g.Horizontal:HR,CustomerCare,F&A,procurement;Vertical:Banking,Telecom,Healthcare)Note:Withineachofthesecategories,thereisahierarchyofsub-processes,functionsandmulti-functionsthattendtobeoutsourced.DirectionofadoptionMulti-TowerOutsourcing(CombiningBPOwithITO)TestingservicesThisgraphicshowsthatclientsareseekingforvalue-addedservicesbothinbusinessandIToperations.ConvergenceofITandbusinessservicewillbeadomaintrend.Source:IDC2010,ChinaBPOMarketStudy中国服务市场11年看点及研究规划BPO服务市场发现——市场前景与认知PerceptionaboutBPOPenetrationRateofBPO16outof100（N=2075）businessleaderknowaboutBPO;4ofthese16leadersthinkBPOisakindofITsolutionorprofessionalservices.12outof100（N=2075）businessaresubscribingBPOservices.3ofthese12currentusersdon’tknowtheyareusingBPOservices.Customereducationisneededhere!Potentialishugewith88%blankmindshare!Wearetargetingatenterpriseslargerthan￥100millionrevenueor1000employees.Governmenthigherthanmunicipalareincluded.WeareincludingonlyhorizontalBPOsintothissurvey.Source:IDC2010,ChinaBPOMarketStudy中国服务市场11年看点及研究规划CostDrivenValueDrivenLargeSOEs(esp.inbanking,energyandutilityindustries)tendtooutsourcenoncriticalbusinessprocesstolowercostandavoidconstraintsonheadcount.Costdrivenoutsourcingalwaysstartfromtransactionoutsourcing.Clientsseekforhigh-levelmanagementskill,orefficiencytheycannotaccess.ThesecasesaregenerallystartedfrombusinessconsultingorSIprojects.InitiativestoBPOAdoptionRelatedServiceOfferingHROCardprocessingCallCentersOtherVerticalBPOsBIProcurementAssetManagementBPRComplianceDrivenClientsoutsourcebusinessesforlocalpolicycomplianceandtransparencyneed.CompliancedrivenF&AneedslargelyfromPOEsseekingforIPO;Compliance-drivenHROaregenerallyhappenedonMNCs.F&AHROBPO服务市场发现——市场需求驱动力Source:IDC2010,ChinaBPOMarketStudy中国服务市场11年看点及研究规划BPO服务市场战略Source:IDC2010,ChinaBPOMarketStudyHighLowEntrybarrierHighLowExtentofCompetitionBlueseaFewqualifiedvendorsValue-addedserviceneededGettingcrowdedPricecompetitionemerged.HROTransactionProcessing/CustomerCareF&ABIProcurementSCMEnd-usersnotyetrecognizedvalueforthisservice.ChinaBPOmarketisready,andrivalisnotfiercecurrently.Marketplayersevencannotfindcompetitors.HighindustryexpertiseneededClientsfocusmoreoneffectthanexpensewhenadopting.中国服务市场11年看点及研究规划议程IDC2010年研究成果1总结：中国服务市场11年看点及研究规划2中国服务市场11年看点及研究规划2011年重点研究方向——IDC标准产品ServicesTypeAsia/PacificSemiannualConsultingandSystemsIntegrationServicesTracker(ChinaPortion)Tracker-PivotAsia/PacificSemiannualOutsourcingTracker(ChinaPortion)Asia/PacificSemiannualTechnologyProductServicesTracker(ChinaPortion)Asia/PacificSemiannualITServicesTracker(ChinaPortion)ServicesTypeChinaITServices2011-2015ForecastandAnalysisMarketAnalysisChinaDataCenter2011-2015ForecastandAnalysisMarketAnalysisChinaContactCenterOutsourcingServicesMarket2011-2015ForecastandAnalysisMarketAnalysisChina-BasedOff-ShoreSoftwareDevelopmentMarket2011-2015ForecastandAnalysisMarketAnalysisChinaOffshoreIT