世界银行-2023财年斐济国家意见调查报告 Fiji Country Opinion Survey Report

PublicDisclosureAuthorizedPublicDisclosureAuthorizedPublicDisclosureAuthorized

ed

u3OiionSurveyReport

ECRBusinessIntelligenceTeam|February2024

Acknowledgements

TheFijiCountryOpinionSurveyispartoftheCountyOpinionSurveyProgramseries

oftheWorldBankGroup.ThisreportwaspreparedbytheBusinessIntelligence(BI)

team,ledbyJoséDeBuerba(SeniorExternalAffairsOfficer)andSvetlanaMarkova

(SeniorExternalAffairsOfficer).YuliaDanilina,JessicaCameron,NanLin,andSofya

Gubaydullinaoversawthedesign,reporting,andanalysisofthesurveyresults.

NoreenWambuiandIrinaPopovaprovideddatasupport.

BIacknowledgesthesignificantcontributionoftheFijiCountryTeam.Inparticular,BI

isgratefulforthesupportfromVikaRaicaWaradi(Externalaffairsanalyst)who

coordinatedthesurvey-relatedactivitiesfromSuva,Fiji.

Contents

Objectives

MethodologyOverview

OverallContext

OverallAttitudesTowardtheWorldBank

WorldBank’sWorkandEngagementontheGroundinFiji

CommunicationandOutreach

SampleDemographicsandDetailedMethodology

3

Objectives

ThissurveywasdesignedtoassisttheWorldBankGroup(WBG)ingainingabetterunderstandingofhowstakeholdersinFijiperceivetheWBG.Thesurveyexploredthefollowingquestions:

1.OverallContext:HowfamiliararetheywiththeWB?HowmuchdotheytrusttheWB?

2.KeyIndicators:WhatopiniondokeystakeholdershaveoftheWBwhenitcomestoitseffectiveness,relevance,alignmentwithFiji’sdevelopmentpriorities,andotherkeyindicators?Areopinionsimprovingordeclining?

3.EngagementandWorkontheGround:HowistheWBperceivedasadevelopmentpartner?Areopinionsimprovingordeclining?

4.CommunicationandOutreach:Whatarethepreferredcommunicationchannelsandwhichchannelsarereportedtobeusedthemost?Aretheredifferencesamongstakeholdergroupsintermsofpreferredchannels?

5.MessageRecall:WhatkeytopicsthattheWBcommunicatesdostakeholdersrecall?IstherearelationshipbetweenmessagerecallandviewsoftheWB’swork?

4

MethodologyOverview

.FieldedJuly2023throughAugust2023

.268potentialparticipantswereaskedtocompleteamostlyquantitativesurvey

.Respondentscompletedthequestionnairesonline

.ListofnamesprovidedsolelybytheWBGcountryteam

.TheonlinesurveyplatformismonitoredandmanagedbytheCOSteam

.44participants(16%responserate)

.68%currentlycollaboratewiththeWBG

.ComparedtoFY19CountrySurvey

.109participants(78%responserate)

.Respondentsreceivedaninvitationviaemailandcompletedthequestionnaireonline.

.44%collaboratedwiththeWB

Click

here

fordetailsoftheSampleDemographicsandMethodology

GovernmentInstitution

PrivateSector

Media

Bilateral/MultilateralAgency

CivilSocietyOrganization

OfficeofthePresident/PrimeMinister/Minister

20%

18%

14%

11%

2%

34%

Q

5

Whichofthefollowingbestdescribesyourcurrentaffiliation?

(Selectonly1response)(PercentageofRespondents,N=44)

6

OverallContext

Q

FamiliaritywiththeWorldBankHasImproved

.Yearcomparison:Respondentsinthisyear’sCountry

Surveyreportedsignificantlyhigherlevelsoffamiliaritywith

theWBcomparedtoFY19:

Meanfamiliarity:FY23=6.7

FY19=4.9

.CollaborationwiththeWBG:RespondentswhocollaboratewiththeWBGreportedsignificantlyhigherlevelsoffamiliarity

withtheinstitution’swork:

Meanfamiliarity:CollaboratewithWBG=7.2

Donotcollaborate=5.7

Inthisyear’ssurvey,68%ofrespondentsindicatedthattheycollaboratedwiththeWBGasopposedtojust44%inFY19.BecauserespondentswhocollaboratewiththeWBGtendtorateitmorepositively,analyseswereconductedcomparingcollaboratorsinFY19tocollaboratorsinFY23toensurethattheincreasedratingsovertimewerenotduetothegreaterpercentageofcollaboratorsinthesampleforthisyear’s

survey.Whenexaminingonlythoserespondentswho

collaboratewiththeWBG,respondents’familiaritylevelwiththeWBstillimprovedsignificantly(FY23mean=7.2;FY19mean=6.0).

HowfamiliarareyouwiththeworkoftheWorldBankinFiji?Scale:1Notfamiliaratall–10Extremelyfamiliar(N=44)

6.7

AllRespondents

Governmentorganizations

7.3

Non-governmentorganizations

6.4

12345678910

MeanRatingofFamiliarity

GovernmentorganizationsincludedrespondentsfromtheOfficeofthePresident,PrimeMinister,Minister,andGovernmentInstitutions.

Non-governmentorganizationsincludedrespondentsfrombilateral/multilateralagencies,civilsociety,theprivatesector,andthemedia.

7

Q

TheWorldBankIs

ConsideredtheMost

TrustedInstitutioninFiji

TheWBwasconsideredthemosttrustedinstitutioninFijiamongthosestudied.Theregionaldevelopment

banksandtheUnitedNationswerealsolistedamong

thetoptrustedinstitutions.Atthesametime,theprivatesectorandyouthorganizationsweretheleasttrusted

amongtheinstitutionsstudied.

Towhatextentdoyoutrusteachofthefollowinggroupstodowhatisright?Scale:1Tonodegreeatall-10Toaverysignificantdegree(FY23N=~42)

TheWorldBank

Regionaldevelopmentbanks

TheUnitedNations(UN)

TheInternationalMonetaryFund

Civilsociety

Faith-basedinstitutions

Privatesector

Youthorganizations

7.7

7.5

7.4

7.3

7.0

6.9

6.8

6.8

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MeanRatingofTrust

8

9

OverallAttitudestowardtheWorldBank

PerceptionsonMostKeyIndicatorsHaveImproved

Q

InFY23,respondents’perceptionsoftheWB’srelevance,

itsinfluenceonthedevelopmentagenda,alignmentwith

Relevance*

thedevelopmentpriorities,andeffectivenessin

achievingresultsweresignificantlymorepositive

comparedtoFY19.

Influencesthedevelopmentagenda*

Alignmentwiththedevelopmentpriorities*

TheWBcurrentlyplaysarelevantroleindevelopmentinFiji.

Scale:1Stronglydisagree–10Stronglyagree

TowhatextentdoestheWBinfluencethedevelopmentagendainFiji?

Scale:1Tonodegreeatall–10Toaverysignificantdegree

TheWB’sworkisalignedwithwhatIconsiderthedevelopmentprioritiesforFiji.Scale:1Stronglydisagree–10Stronglyagree

HoweffectivehastheWBGbeeninachievingdevelopmentresultsinFiji?

Scale:1Noteffectiveatall–10Veryeffective

TheWorldBank’sworkhelpsendextremepovertyinFiji.

Scale:1Stronglydisagree–10Stronglyagree

^ComparedtoameanscoreofthetwoquestionsaskedinFY19:"Overall,pleaserateyourimpressionoftheWB’seffectivenessinFiji.

Scale:1Noteffectiveatall–10Veryeffective;TowhatextentdoestheWB’sworkhelptoachievedevelopmentresultsinFiji?

Scale:1Tonodegreeatall–10Toaverysignificantdegree

Effectivenessinachievingresults^*

Reduceextremepoverty

7.7

7.6

7.4

FY23

FY19

7.4

5.9

6.6

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MeanRating

6.1

6.2

5.9

*Significantlydifferentbetweenyears10

11

7.9

7.6

7.8

7.6

7.2

7.5

7.4

7.5

7.1

7.8

GovernmentStakeholder

Governmentorganizations

Non-governmentorganizations

HoldSlightlyMorePositiveRelevance

PerceptionsoftheWorldBank

Trust

Respondentsfromgovernmentorganizationsreported

slightlymorepositiveperceptionsoftheWBanditswork

whencomparedtonon-governmentorganizations

respondents.

Effectivenessinachieving

results

Alignmentwiththe

developmentpriorities

Q

TheWBcurrentlyplaysarelevantroleinthedevelopmentinFiji

Scale:1Stronglydisagree–10Stronglyagree

TowhatextentdoyoutrusttheWBtodowhatisright?

Influencesthe

developmentagenda

Scale:1Tonodegreeatall–10Toaverysignificantdegree

12345678910

MeanRating

HoweffectivehastheWBGbeeninachievingdevelopmentresultsinFiji?

Scale:1Noteffectiveatall–10Veryeffective

TheWB’sworkisalignedwithwhatIconsiderthedevelopmentprioritiesforFiji.Scale:

1Stronglydisagree–10Stronglyagree

TowhatextentdoestheWBinfluencethedevelopmentagendainFiji?

Scale:1Tonodegreeatall–10Toaverysignificantdegree

12

WorldBank’sWorkand

EngagementontheGroundinFiji

13

RatingsforMostIndicatorQuestions

IncreasedSignificantly

Yearcomparison:Respondentsinthisyear’sCountrySurveyreportedsignificantlyhigherlevelsofaggregatedmeanratingsfortheindicatorquestionscomparedtoFY19:

Meanoverallratings:FY23=7.2

FY19=6.0

CollaborationwiththeWBG:RespondentswhocollaboratewiththeWBGgavestatisticallysimilarlevelsofratingsacrosstheaggregatedindicatorquestionscomparedtorespondentswhodonotcollaboratewiththeWBG.

Meanrating:CollaboratewithWBG=7.3

Relevance*

Collaborationwiththenationalgovernment

Trust

ContributionoftheWBG'sknowledgeworktodevelopmentresultsinFiji*

AlignmentwithFiji'sdevelopmentpriorities*

Effectivenessinachievingdevelopmentresults*

Donotcollaborate=7.2

Inthisyear’ssurvey,68%ofrespondentsindicatedthattheycollaboratedwiththeWBGasopposedtojust44%inFY19.BecauserespondentswhocollaboratewiththeWBGtendtorateitmorepositively,analyseswereconductedcomparing

Collaborationwithotherdonorsanddevelopmentpartners*

Influenceonthedevelopmentagenda

Responsivenesstoneeds*

collaboratorsinFY19tocollaboratorsinFY23toensurethattheincreasedratingsovertimewerenotduetothegreater

percentageofcollaboratorsinthesampleforthisyear’ssurvey.WhenexaminingonlythoserespondentswhocollaboratedwiththeWBG,respondentsinthisyearstillreportedsignificantly

higherlevelsofaggregatedmeanratingsfortheindicator

questionscomparedtoFY19(FY23mean=7.3;FY19mean=6.4).

AccesstoWBGstaffandexperts*

ReduceextremepovertyinFiji

Collaborationwithcivilsociety*

Collaborationwithprivatesector

MeanRating

12345678910

7.7

7.7

7.7

7.6

6.2

7.4

5.9

7.4

5.9

7.3

7.3

7.3

5.8

7.1

5.7

6.6

FY23

FY19

6.5

5.8

6.5

6.1

6.9

6.2

5.3

Q

MeanRatingsforthethirteenCOSIndicatorQuestionsbyStakeholderGroupsonaScalefrom1to10.Theseselectedindicatorsarelistedattheendofthisreport.

*Significantlydifferentbetweenyears

Q

FY23

FY19

PerceptionsoftheWB’s

Regionaldevelopmentbanks

Thenationalgovernment

CollaborationwithOther

DevelopmentPartnersandCivilSocietyHaveImproved

Otherdonorsanddevelopmentpartners*

RespondentsgavethehighestratingsfortheWB’s

collaborationwiththeregionaldevelopmentbanks.

Parliament

Media

Therewasasignificantimprovementintheperceptions

oftheWBasaneffectivedevelopmentpartnerinterms

ofitscollaborationwithotherdonorsanddevelopment

partnersandwithcivilsociety,comparedtoFY19.

Localgovernment

Academia

Civilsociety*

Privatesector

TowhatextentistheWBaneffectivedevelopmentpartnerinFiji,intermsofcollaboratingwiththefollowinggroups?Scale:1Tonodegreeatall–10Toaverysignificantdegree

7.8

7.7

7.3

7.2

7.1

6.9

6.9

6.5

6.9

6.2

5.3

6.5

5.8

12345678910

MeanRating

*Significantlydifferentbetweenyears

14

15

CommunicationandOutreach

Newspapers(printoronline)

63%

Socialmedia

59%

74%

37%

11%

FacebookTwitterLinkedInInstagramYouTubeWhatsApp

37%

11%

5%

DirectcontactwithWBstaff

Event/conference/seminar Television(TV)WorldBankwebsite

Radio

e-Newsletters

Directmessaging(e.g.,

WhatsApp,Telegram,Viber)

Blogs

Q

8in10RespondentsRecalledSeeingorHearingInformationabouttheWBintheLast30Days

78%ofrespondentsrecalledhearingorseeingsomethingabouttheWBinthelast30days.

Morethanhalfoftherespondentsreportedseeingthatinformationinnewspapersandonsocialmedia.Additionally,

respondentsfrequentlyrecalledmessagesfromdirectcontactwithWBstaff.Amongthosewhoselected“socialmedia”,theplatformsmostcommonlyreportedwereFacebook,X(Twitter),andLinkedIn.

47%

31%

28%

19%

16%

9%

9%

6%

DoyourecallseeingorhearinganythingabouttheWBinthelast30days?(N=41)

16

Wheredoyourecallseeingorhearingthisinformation?(Checkallthatapply)(PercentageofRespondents,N=32)

Whatsocialmediaplatformsdoyourecallseeingthisinformationon?(Checkallthatapply)(PercentageofRespondents,N=19)

Q

WB’sGlobalEconomicAnalysisonFijiwastheMostCommonlyRecalledTopic

RespondentsmostfrequentlyrecalledWBeconomicanalysisonFijianditsworktoprovidefinancingfordevelopingcountries.

WB'seconomicanalysisonFiji(forecastsforeconomicgrowth,

publicexpenditurereview,debt,etc.)

WB'sworktoprovidefinancingfordevelopingcountries

WB'sworkorresearchonclimatechange(mitigation,adaptation)anddisasterresponse

WB'sworkorresearchonhumancapital(improvinghealthcare,

nutrition,education,andjobsandskills)

WB'sworkorresearchontourism

WB'sworkorresearchonenergy(increasingenergysupply,

reducingdependenceoffossilfuels)

WB'sworkorresearchonfoodinsecurity

Other

56%

44%

38%

28%

13%

9%

3%

66%

17

Whattopicswereincludedinwhatyousaworheard?(Checkallthatapply)(PercentageofRespondents,N=32)

Morefrequentandseverefloods

Increaseinnaturaldisasters(forexample,cyclonesorsea-levelsurges)

Increaseerosionofshoreline

Unsafedrinkingwater

Lossofjobs

EffectsonpublichealthDiminishedwatersupplyforpeopleandtheeconomy

Climate-drivenmigration

Decreasedcropyields/foodinsecurityMorefrequentandseveredroughts/heatwaves

Landandforestdegradation

Extinctionofplant/animalspecies

Airpollution

Forestfires

Q

ClimateChangeCommunicationscanbeMoreImpactfulWhenRelatedtoStakeholders’TopConcerns:

MoreFrequentandSevereFloods

Themajorityoftherespondentswereveryconcernedaboutmorefrequentandseverefloodsandanincreaseinnatural

disasterswhenitcomestothepotentialimpactsofclimatechangeinFiji.Respondentswerealsoveryconcernedabout

increasederosionoftheshoreline.ThesekeyareasofconcernshouldbetakenintoconsiderationtomakecommunicationsaboutclimatechangemoreimpactfulinFiji.

NotatallAlittleSomewhatconcernedVeryconcerned

83%

78%

71%

61%

61%

61%

59%

59%

56%

54%

51%

37%

34%

27%

18

Whatisyourlevelofconcernforeachofthepotentialimpactsofclimatechangeasitaffectsyourcountry?(PercentageofRespondents,N=41)

helpscountriesboostdisasterandclimate

resilienceandmitigatetheeffectsofclimate

challenge

iscommittedtocomprehensivedebtsolutions

thatbringsignificantbenefitstopeopleinpoor

countries

providessupporttoimproveaccessand

qualityofhealthandeducationindeveloping

countries.

supportscountriestoensuretransitionto

morediversifiedandcleanersourcesof

energy

helpsaddressthecurrentfoodcrisisand

enablesgreaterpreparednesstofuturefood

securitycrises

Q

MessageRecall

RespondentsstronglyagreedthattheWBhelpscountriesboostdisasterandclimateresilienceandmitigatetheeffectsofclimatechallenges.

TheWorldBank…

7.6

7.4

7.2

7.1

6.8

12345678910

MeanRating

19

Towhatextentdoyouagreewiththefollowingstatements:Scale:1Tonodegreeatall-10Toaverysignificantdegree

20

SampleDemographics

andDetailedMethodology

21

GovernmentInstitution

34%

PrivateSector

Media

Bilateral/MultilateralAgency

CivilSocietyOrganization

OfficeofthePresident/PrimeMinister/Minister

SampleDemographics

Whichofthefollowingbestdescribesyourcurrentaffiliation?(N=44)

21%

18%

14%

11%

2%

0%

OfficeofaParliamentarian

0%

LocalGovernment

0%

Academia/ResearchInstitute/ThinkTank

What’syourgender?

(N=44)

Female39%

Male

61%

22

SampleDemographics

Whichoftheyouprimarily

followingagenciesoftheWBGdocollaborate/workwithinFiji?(N=30)

Currently,doyouprofessionallycollaborate/work

withtheWBGinyourcountry?(N=44)

No32%

TheWorldBank

57%

(IBRD/IDA)

The

Yes68%

International

43%

Finance

Corporation

(IFC)

23

DetailedMethodology

Atotalof268stakeholdersinFijiwereinvitedtoprovidetheiropinionsontheWBG’sworkbyparticipatinginaCountryOpinionSurveyfromJuly2023toAugust2023.TheWBGcountryteamcompiledalistofpotentialparticipants.ParticipantsweredrawnfromtheOfficeofthePresident,PrimeMinister,Minister,OfficeofaParliamentarian(NationalAssembly,Legislativebody),GovernmentInstitutions,Bilateral/MultilateralAgencies,PrivateSector,CivilSociety,Academia,andtheMedia.

Ofthesestakeholders,44participatedinthesurvey(16%responserate).Respondentscompletedthequestionnairesonline.Theresultsofthisyear’ssurveywerecomparedtotheFY19COSsurveywitharesponserateof78%(N=109).

ComparingresponsesacrossCountrySurveysreflectschangesinattitudesovertime,butalsochangesinrespondentsamples,changesinmethodology,andchangestothesurveyinstrumentitself.Toreducetheinfluenceofthelatterfactor,onlythosequestionswithsimilarresponsescales/optionswereanalyzed.Additionally,thisyear,theCOSprojectutilizedaPulsesurveyformat,ashortersurveyversionconductedonlinebytheBIteamattheWBG.Thelistofrespondentswasidentifiedandprovidedsolelybythecountryteam,whileintheprevioussurvey,upto20%oftherespondentswereprovidedbyalocalfieldingagency.Thesedifferencesinstakeholdercompositionbetweenthetwoyearsshouldbetakenintoconsiderationwheninterpretingtheresultsofthepast-yearcomparisonanalyses.

Keystatisticallysignificantfindings(testedattheresearchstandardofp<.05)arenotedthroughoutthereport.

Breakdownsforindividualquestionsbystakeholdergroupcanbefoundinthe“FijiCOSFY23Appendiceswithdatabreakdowns.xlsx”filepublishedintheWBGMicrodataLibrary,alongwiththesurveymicrodataandthisreport.

PercentageofRespondents

FY2019

FY2023

GovernmentPrincipals:Officeofthe

President,PrimeMinister,Minister;OfficeofaParliamentarian(NationalAssembly,

Legislativebody)

3%

2%

GovernmentInstitutions:Employee

ofaMinistry,Department,Project

ImplementationUnit,Independent

GovernmentInstitution,Judiciary,

State-OwnedEnterprise

30%

34%

LocalGovernment

6%

0%

Bilateral/MultilateralAgency:Embassy,

DevelopmentOrganization,DevelopmentBank,UN