Firstimpression商务英语省公开课一等奖全国示范课微课金奖课件

CreataGoodFirstimpression1/50Uponcompletionofthischapter,youwillbeabletoknow:TheconceptoffirstimpressionThewayofleavingagoodfirstimpressiononotherstheimportanceofagoodfirstimpression2/501.Thinkaboutsomeadjectivestopraiseapersonyoumettoday?2.Whatkindofpersonyouthinkiseasytogetalongwithatfirstsight?3.Areyoueagertoknowyourfirstimpressiononothers?Warm-upquestions：3/50Whatisfirstimpression？

WehaveprobablyheardthatittakessevensecondstomakeafirstimpressionandAmericansaying“Youneverhaveasecondchancetomakefirstimpression.”Well，Whatisfirstimpression？4/50Whatisfirstimpression？5/50Thefirstimpressionisastrongeffect,adeepfeelingoranimagekeptinpeople'smindaftertheyhavemetastranger.Peoplejudgethestrangerimmediatelybasedonappearanceandmannersofanewpersonandformapositiveornegativeimpressionsoon.Concept6/50Theresearchshowsthatwithinonlyfiveseconds,twostrangerswillestablishanimpression,whichcanaffecttheirrelationship.Suchimpressionissodeep-rootedthatitishardtochangelateron,whichwillinfluencethefeeling,opinionandjudgmentofeachbusinesspartner.Itwillalsodeterminewhethertheothersideisprofession,qualifiedornotandyourdesiretomakefurthercooperationinthefuture.Concept7/50Apositivefeelingatthefirstbeginningisthehalfvictoryofthegame,whichcanbuildinterestandpersuadepotentialclientstomakeafavorablebusiness.Thefirstimpressionwilllastforeverandinfluencethejudgmenttowardspersonsorthingslateron.Theimportanceoffirstimpression8/50It’sthefastcriticalsecondsthatdecideotherpeople’sopiniononyoubasedonyourperformance,behavior,dressingandmannersandtellswhatkindofpersonyouare.Theimportanceoffirstimpression9/50

JustContrast:A

positive

impression

will

arouseinterestandtrustinperson'smind.Itcanleadaclienttowardafavorabledecision.A

negativefirstimpressionwillcertainlybehardtoeraseandruinbusinessbecausethefirstimpressionisalastingone.Itmakes

badimpactonyour

clients.

Improperappearancecanmakeapoorfirstimpression,whichmayspoilthebusinessyoudon’texpect.10/50Howtomakeagoodimpression?11/50Tip1:AlwayssmileAsmilecanshortenthedistancebetweenpeople.Asmilecanmakepeoplefeelatease.Asmilecancreateagoodimpressionthatyouareawarm,positiveandenthusiasticperson.12/50SmileSmileandthewholeworldsmileswithyou.It'sfun,fast,andeasy!Butbestofall,it'sanaturalwaytomakeyourselfandothersfeelreallygood.13/50EnjoythemanybenefitsofasmileSmilesimproveyourappearance.CharlesGordyoncequipped:"Asmileisaninexpensivewaytochangeyourlooks".Smilesmakethingsrightagainandsaymuchmorethanwordscan.Asmileletsotherpeopleknowthatyou‘repreparedtobeopentothem.14/50Smilescreatetrustandrapport.Asmileisagreatwayofestablishingmutualfeelingsofbeingonthesamelevelasothers,whetherthatisone-to-oneorinfrontofagroupgivingapresentation.Asmilesays"I'mOK,you'reOK.15/50Smilesmakeyoufeelgood.Smilesmakeotherpeoplefeelgood.Asmilealwayslooksgood.Feelingnervousaboutthebeautyorappearanceofyoursmileisunnecessary.Trustthatyoursmilemakesyoulookgreat.16/50StoryofSmilingGirl17/50Practiceyoursmile.Thereisnoharminpracticingyoursmile–doingsowillincreaseyoursmilingconfidence,improveyoursenseofwell-beingandhelpyoutolearnwhichofyoursmilesareyourbest.Lookatphotosofyourselfsmiling,withaclosedmouth,openmouth,andfromdifferentangles.18/50Whichkindofsmilesandposesmakeyourfacelightupthemost?Whichsmiledisplaysyourotherfeaturestotheirbestpossibleadvantage?Togetafeelforhowtomakeyoureyessmile,standinfrontofamirrorandpracticesmiling.19/50SmileTraining

Psychologyresearchshowsthatitispropertoshow6-8teethwhensmiling.

20/50SmileTraning21/50SmileTraning22/50SmileTraining①把手举到脸前：②双手按箭头方向做“拉”动作，一边想象笑形象，一边使嘴笑起来。①把手指放在嘴角并向脸上方轻轻上提：②一边上提，一边使嘴充满笑意。23/50①手张开举在眼前，手掌向上提，而且两手展开：②伴随手掌上提，打开，眼睛一下子睁大。经常说“七、茄子、威士忌”等词。SmileTraining24/50应该防止微笑方式25/50Tip2:Beawareofyourdress

Thepersonwithmessyhair,dirtyclothesandsmellyshoesissaidtobeunproperandunprofessionalinbusinesssituation,whileawelldressedpersonismorelikelytoimpressthebuyeratthefirstsight,whichiscrucialtoestablishthebusinessrelationship.

26/50Tip3:Handgestures

Trynottousebarrierssuchasfoldingyourarmsasthiswillmakeyoulooktoodefensive.Useniceopengestures,smileandmaintaineyecontactwhenyouspeak,becauseitcantellwhetheryouareanopen,positive,easygoingorintrovertive,distant,negativeperson.

27/50Step4:ProjecttherightimageCreatetherightimage.

Thiswillhelpyouprojectconfidenceandencourageyouandtheotherclientsfeelbetteratease.

Rememberyounotonlypresentyourselfbutalsopresentyourcompany.

28/50Step5:Call

client’sname

Rememberandcall

client’sname.Thisshowsthatyouhavepaidattentionfromthebeginning,catchingthenameduringtheintroduction.

Forexample:“Sam,Ihopetoconcludeourbusinesstoourmutualbenefit.”Itmakes

theclient

feelthatheisimportantandspecialinyourmind.29/50Tip

6:ProperLanguage

Trytofindsomethingcommonbetweenthetwoofyoutotalksoastokeepitflowing.Asfirstimpressiononlylastforfewseconds,itseemsthatlanguageisnotcomparablyimportant.However,ifyoufailtoleaveaimpressivefirstimpressionatthebeginning,communicationandlanguagecangreatlychangetheopinionthathasbeenformed.Givingothercomplementsandshowingyourpolitenessisalwayshelpful.30/50Tip7:Eyescontact

Maintaingoodeyecontact.Theeyesarewindowstorevealthetruthaboutyoursincerity.Lookdirectlyattheclients

willconveyyoursincerity,confidenceandrespect.31/50Tip8:WatchyourtimeThereisnoexcuseforrunninglate.Leavingyourhomeearlyincaseofavoidingtrafficjam,caraccidentoranyunexpectedcircumstance.Arriveatleastfiveminutesearlier.32/50Tip

9:OpenyourmindIfyoutalktoyourclient,youshouldberelaxandfriendly.Createaimagethatyouareanapproachableperson.Then,theconversationwillbesmoothandsound.33/50

Afirmhandshakewilldeliveryoursincerityandrespecttoothers.It’sconsideredtobepoliteandshowyouinteresttothebusiness.

Tip10:Firmhandshake34/50HowtomakeagoodverbalimpressionBenatureandtrynottomemorizethewordsyouwanttosayAvoidusingtoomuch“youknow,”or“um”.Berelaxandtalkfluently.Slanganddialectarenotdesirableintheformalsituation.Beagoodlistener.Sometimes,it’sbettertokeepsilenceratherthantalkingfornoreason.

35/50

CaseStudy1

HandshakeAnfinancialconsultantconstantlymadephonecalltooneofhispotentialclient,inordertosellhisproduct.Inthephonecallhewassopatient,passionateandpolitethattheclientcouldnotrefusehim.Then,theymadeanappointmenttomeet.However,afterthehandshake,theclientsaidhehadaveryimportantmeetingtoattendandheleft.Theconsultantfeltpuzzled.Theproblemisduringtheprocessofhandshaking,theconsultant’sbodyisstiff,andhishandiscoldwithnofacialexpression,whichisquitedifferentwhentheyhaveconversationonphone.Question:Whytheclientrefusetheconstant?Whatcanyoulearnfromthispassage?

CaseStudy

36/50CaseStudy2AChinesecoupletookU.S.UnitedAirlinesandreturnedtoShanghaiinFebruary,.Theflightattendanttidieduptheluggagecompartmentbymovingtheirluggagepositioninordertoletsomeoneelseputmoreluggage.Thecoupleresisted“Whydoyoutouchmythings?”Duringthedispute,thehusbandrepeatedimpatiently“Youshutup”tothecrew.Theflightattendantfeltsoinsultedthatshewasunabletoproceedwithherwork,thusshecalledthepolice.NotuntilfivearmedU.S.policemenappearedintheaisleoftheplane,didthecouplerealizetheserioussituation.Watchedoverbythepolicemen,thecouplehadtogetofftheplane,leavingtheir12-year-olddaughteraloneontheplane.

37/50ThiseventhasstirredupheateddiscussionsontheInternet.WiththeprosperityofChina,moreandmorepeoplehavetheopportunitytogoabroad,etiquetteandcivilizationisbecominganewinternationallanguagetoday.Pleaseanalyzethecaseandtellwhatlessonyouhavelearned.38/50Conclusion

Thefirstimpressiononceformcanhardlychangelateron.Badimpressioncandeliverasignalofunprofession,negativeandunqualifiedfeeling,whilegoodimpressionwillhelptwosidestoestablishpositivebusinessrelationship.It’scrucial,expeciallyforbusinesspeople,torepresentapreferablefirstimpression.39/50Exercises1AnswerthefollowingquestionsWhattopicsshouldyouavoidwhenyoumeetsomeoneforthefirsttime?Andwhattopicsarebetterchoicesforsuchoccasion?Ans:Topicstoavoid:religion,politicsTopicsforthefirsttimetomeet:weather,sports,habits.40/50Exercises2.Whatisthekeytoasuccessfulinterview?Ans:Trytocreateagoodfirstimpression.41/50Exercises3.Whatarethewaysthatcanensureyoutomakeagoodimpression?Ans:Clothesareclean;wearappropriateclothes;makesureyournails,teethandhairareclean.42/50ExercisesHowdoyouformthefirstimpressionaboutaperson?Ans:Waysoftalking,clothesandaccessories,face,hair,posture,bodyshape.43/50ExercisesArticlereadingFirstimpressionisalwaysthemostimportantthingwhenyoumeetastranger.Ittakesjustaquickglance,maybefiveseconds,forsomeonetounderstandyouwhenyoumeetforthefirsttime.Inthisshorttime,theotherpersonformsanopinionaboutyoubasedonyourappearance,yourmannersandevenyourbehaviorsthattellthemwhattypeofpersonyouareandyourcharacteristics.44/50ExercisesArticlereadingSo,whethertheyareinyourcareerorsociallife,it’simportanttoknowhowtocreateagoodfirstimpression.Tomakeagoodimpression,wehavetohavedeepconfidenceinourselves.Ifyouarecalmandconfident,theotherpersonwillfeelmoreateaseandthismakesasolidfoundationofagoodfirstimpression.Thenextthingisyourappearance.45/50ExercisesArticlereadingAlthoughphysicalappearanceseemstobemoreimportantnowadays,don'tgetupsetifyouarenotbornpretty/handsome.Trypresentingyourselfappropriately,startwiththewaysyoudress.Dressf