2019年10月自考00888电子商务英语试题及答案含解析

电子商务英语年月真题

00888201910

1、【单选题】Thisnewsoftwareprovidesamoreefficientwayfortheclientto

（）dataandinformationfromthesystem.

receive

return

A:

retrieve

B:

repeat

C:

答D:案：A

解析：receive收到，接收；return归还；retrieve取回，重新得到；repeat重复。句

意：这种新软件为客户端从系统接收数据和信息提供了一种更有效的方式。

2、【单选题】E-businessisatermusedtodescribebusiness（）ontheInternet,

orutilizingInternettechnologiestoimprovetheproductivityorprofitabilityof

abusiness.

runs

ran

A:

run

B:

running

C:

答D:案：D

解析：or意为ie”或者“，表示并列，前后连接两个相同的结构，根据后面的or

utilizing可知，前面应该填动词的ing形式，故选D。

3、【单选题】Ane-businessisabletoreachamuchwiderconsumer（）thanany

traditionalbrick-and-mortarstorecouldeverhopefor.

basis

base

A:

basic

B:

basics

C:

答D:案：B

解析：basis基础；base基底，基本成分，consumerbase消费群；basic基本的，基本要

素；basics基本要素。句意：电子商务能够接触到比传统实体店所能期望的更广泛的消费

者群体。

4、【单选题】Business-to-consumer（B2C）includes（）transactionsofproducts

orservicesfrombusinessestoindividualshoppers.

wholesales

purchase

A:

large

B:

retail

C:

答D:案：D

解析：wholesales批发；purchase购买；large多数的；retail零售。句意：企业对消

费者(B2C)包括从企业到个人消费者的产品或服务的零售交易。

5、【单选题】Businessplanswill（）fromcompanytocompanyreflectingtheir

differentneeds.

differ

change

A:

vary

B:

exchange

C:

答D:案：C

解析：differ不同于；意见有分歧；change改变；vary（使）不同，（使）呈现差异；

（根据情况而）变化；exchange交换。根据后面的different可知此处说的是每个公司的

商业计划都不一样。句意：各公司需求不同，其商业计划也迥异。因此选C项。

6、【单选题】Theareaofyoure-businessplanincludesalookathowyour（）

storeandonlinestorefittogether.

physical

virtual

A:

practical

B:

special

C:

答D:案：A

解析：physical物质的，物体的，physicalstore实体店；virtual虚拟的；practical

实用的；special特别的。电子商务计划的领域包括查看实体店和在线商店如何结合在一

起。

7、【单选题】Theprospectivebusinessownerseesagapbetweenwhatpeoplewant

andwhatis（）.

necessary

possible

A:

needed

B:

available

C:

答D:案：D

解析：necessary必要的；possible可能的；needed需要的；available可获得的。句

意：未来的企业主看到了人们想要的和可以得到的之间的差距。

8、【单选题】Somecompaniesmovefromone（）modeltoanothertoachieve

success.

revenue

money

A:

tax

B:

security

C:

答D:案：A

解析：revenue收入，revenuemodel盈利模式；money钱，货币；tax税；security安

全。句意：有些公司从一种盈利模式转向另一种盈利模式以获得成功。

9、【单选题】Internettradingtakesplacewithoutborders,sowhywouldyou

limityourbusinessstrategyto（）customersalone?

foreign

international

A:

domestic

B:

overseas

C:

答D:案：D

解析：foreign外国的，外交的；international国际的；domestic国内的；overseas海

外的。句意：互联网交易是无国界的，那么你为什么要把你的商业战略局限于海外客户呢?

10、【单选题】Governmentshaveinvestedconsiderablyinpoliciestoboosttheir

（）economyasaroutetofutureprosperity.

digit

number

A:

figure

B:

digital

C:

D:

答案：D

解析：digit数字；number数字；figure数字；digital数字的，digitaleconomy数字经

济。句意：各国政府已经在政策上投入了大量资金，以提振数字经济，将其作为通向未来

繁荣的一条道路。

11、【单选题】Virusescanwormtheirwayintoyourcomputerfromavarietyof

sourcesthatcontainviruses.Oncevirusesgetintoyouronlinebusinesscomputer,

itcanwreakhavocinavarietyofwaysthatrangefromsendingspamemailsout

toyourdatabaseofcustomerstocompletelyshuttingdownyourcomputer.The

bestwaytopreventviruses,wormsandotherproblemsfrominfectingyour

computerandyouronlinebusinessistoinstallanti-virussoftware.Alsobesure

tokeeptheantivirussoftwareup-to-date.Hackersandotherunauthorized

individualsaccessinginformationonyourcustomersandpersonalandbusiness

financialinformationcancreateamyriadofproblemsincludingidentitytheft.In

ordertoprohibitunauthorizedsourcesfromaccessingallofthispertinent

information,youshouldinstallafirewall,whichblocksunauthorizedaccessto

yourcomputer.Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.Alossofyourbusinessdatacan

occurfromavirusoranothermalfunctionwithyourcomputer.It'simperativethat

youinstituteabackupprotocoltoensurethatyouhavearecentcopyofthedata

andprogramsonyourcomputer.Notonlydoesbackupdataprotectyoufromaloss

fromvirusinfection,butitalsoensuresyoucanrecoveryourbusiness

informationonbusinesswebsiteifthereisafireortheft.11\.Online

intrudersincludeallofthefollowingEXCEPT________.

viruses

hackers

A:

administrators

B:

otherunauthorizedindividuals

C:

答D:案：C

解析：文章中提到电脑可能会被病毒、黑客和其他未经授权的个体入侵，选项C意为”管

理员“，文中并没有提到，故选C。

12、【单选题】Virusescanwormtheirwayintoyourcomputerfromavarietyof

sourcesthatcontainviruses.Oncevirusesgetintoyouronlinebusinesscomputer,

itcanwreakhavocinavarietyofwaysthatrangefromsendingspamemailsout

toyourdatabaseofcustomerstocompletelyshuttingdownyourcomputer.The

bestwaytopreventviruses,wormsandotherproblemsfrominfectingyour

computerandyouronlinebusinessistoinstallanti-virussoftware.Alsobesure

tokeeptheantivirussoftwareup-to-date.Hackersandotherunauthorized

individualsaccessinginformationonyourcustomersandpersonalandbusiness

financialinformationcancreateamyriadofproblemsincludingidentitytheft.In

ordertoprohibitunauthorizedsourcesfromaccessingallofthispertinent

information,youshouldinstallafirewall,whichblocksunauthorizedaccessto

yourcomputer.Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.Alossofyourbusinessdatacan

occurfromavirusoranothermalfunctionwithyourcomputer.It'simperativethat

youinstituteabackupprotocoltoensurethatyouhavearecentcopyofthedata

andprogramsonyourcomputer.Notonlydoesbackupdataprotectyoufromaloss

fromvirusinfection,butitalsoensuresyoucanrecoveryourbusiness

informationonbusinesswebsiteifthereisafireortheft.12\."Worm"inthe

firstparagraphindicatesthatviruses______.

nobones

workslowlyandsecretly

A:

workdifficultly

B:

havenolegs

C:

答D:案：B

解析：分析该句的句子成份可知worm在这里做动词，worm名词意为”蠕虫“，动词意

为”慢慢前行“。选项A没有骨头，不符句意；选项B秘密而缓慢地工作；选项C艰难

地工作；选项D没有腿，不符句意。综合所有选项只有选项B与之意思相近，故选B。

13、【单选题】Virusescanwormtheirwayintoyourcomputerfromavarietyof

sourcesthatcontainviruses.Oncevirusesgetintoyouronlinebusinesscomputer,

itcanwreakhavocinavarietyofwaysthatrangefromsendingspamemailsout

toyourdatabaseofcustomerstocompletelyshuttingdownyourcomputer.The

bestwaytopreventviruses,wormsandotherproblemsfrominfectingyour

computerandyouronlinebusinessistoinstallanti-virussoftware.Alsobesure

tokeeptheantivirussoftwareup-to-date.Hackersandotherunauthorized

individualsaccessinginformationonyourcustomersandpersonalandbusiness

financialinformationcancreateamyriadofproblemsincludingidentitytheft.In

ordertoprohibitunauthorizedsourcesfromaccessingallofthispertinent

information,youshouldinstallafirewall,whichblocksunauthorizedaccessto

yourcomputer.Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.Alossofyourbusinessdatacan

occurfromavirusoranothermalfunctionwithyourcomputer.It'simperativethat

youinstituteabackupprotocoltoensurethatyouhavearecentcopyofthedata

andprogramsonyourcomputer.Notonlydoesbackupdataprotectyoufromaloss

fromvirusinfection,butitalsoensuresyoucanrecoveryourbusiness

informationonbusinesswebsiteifthereisafireortheft.13\.Onceyou

installananti-virussoftwareorfirewall,itisalsonecessarytoregularly

_______.

updatethem

blockthem

A:

controlthem

B:

shutthemdown

C:

答D:案：A

解析：题目问的是一旦安装了杀毒软件或防火墙，也有必要定期，根据文章第二段

的最后一句Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.通过定期更新来维护您的防火墙，以进一

步保护您的计算机，这一点同样重要。选项A更新；选项B限制；选项C控制；选项D

关闭。所以只有选项A与文章内容相符，故选A。

14、【单选题】Virusescanwormtheirwayintoyourcomputerfromavarietyof

sourcesthatcontainviruses.Oncevirusesgetintoyouronlinebusinesscomputer,

itcanwreakhavocinavarietyofwaysthatrangefromsendingspamemailsout

toyourdatabaseofcustomerstocompletelyshuttingdownyourcomputer.The

bestwaytopreventviruses,wormsandotherproblemsfrominfectingyour

computerandyouronlinebusinessistoinstallanti-virussoftware.Alsobesure

tokeeptheantivirussoftwareup-to-date.Hackersandotherunauthorized

individualsaccessinginformationonyourcustomersandpersonalandbusiness

financialinformationcancreateamyriadofproblemsincludingidentitytheft.In

ordertoprohibitunauthorizedsourcesfromaccessingallofthispertinent

information,youshouldinstallafirewall,whichblocksunauthorizedaccessto

yourcomputer.Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.Alossofyourbusinessdatacan

occurfromavirusoranothermalfunctionwithyourcomputer.It'simperativethat

youinstituteabackupprotocoltoensurethatyouhavearecentcopyofthedata

andprogramsonyourcomputer.Notonlydoesbackupdataprotectyoufromaloss

fromvirusinfection,butitalsoensuresyoucanrecoveryourbusiness

informationonbusinesswebsiteifthereisafireortheft.14\.Accordingto

thepassage,whichissuemayleadtoidentitytheft?

Changingdata

Lossofdata

A:

Financialinformation

B:

Unauthorizedaccess

C:

D:

答案：D

解析：题目问的是根据文章内容什么可能会导致身份盗窃，从而可定位至文章第二段的第

一句Hackersandotherunauthorizedindividualsaccessinginformationonyour

customersandpersonalandbusinessfinancialinformationcancreateamyriad

ofproblemsincludingidentitytheft.黑客和其他未经授权的个人访问您的客户和个

人及企业财务信息的信息，可以造成无数的问题，包括身份盗窃。选项A变化的数据，文

章中没有提到；选项B丢失数据，文章也没有提到；选项C财务信息，该选项最容易混

淆，文章中说的是未经授权的个人访问财务信息能导致身份盗窃，句中作主语的是

unauthorizedindividualsaccessinginformation未经授权的个人访问信息，而不是财

务信息，选项C错误；选项D未经授权的访问，符合文章内容，故选D。

15、【单选题】Virusescanwormtheirwayintoyourcomputerfromavarietyof

sourcesthatcontainviruses.Oncevirusesgetintoyouronlinebusinesscomputer,

itcanwreakhavocinavarietyofwaysthatrangefromsendingspamemailsout

toyourdatabaseofcustomerstocompletelyshuttingdownyourcomputer.The

bestwaytopreventviruses,wormsandotherproblemsfrominfectingyour

computerandyouronlinebusinessistoinstallanti-virussoftware.Alsobesure

tokeeptheantivirussoftwareup-to-date.Hackersandotherunauthorized

individualsaccessinginformationonyourcustomersandpersonalandbusiness

financialinformationcancreateamyriadofproblemsincludingidentitytheft.In

ordertoprohibitunauthorizedsourcesfromaccessingallofthispertinent

information,youshouldinstallafirewall,whichblocksunauthorizedaccessto

yourcomputer.Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.Alossofyourbusinessdatacan

occurfromavirusoranothermalfunctionwithyourcomputer.It'simperativethat

youinstituteabackupprotocoltoensurethatyouhavearecentcopyofthedata

andprogramsonyourcomputer.Notonlydoesbackupdataprotectyoufromaloss

fromvirusinfection,butitalsoensuresyoucanrecoveryourbusiness

informationonbusinesswebsiteifthereisafireortheft.15\.Computer

malfunctionmayresultin_______.

lossofdata

denialofservice

A:

changedfinancialinformation

B:

viruses

C:

答D:案：A

解析：题目问的是电脑故障可能会导致什么，从而可定位至文章最后一段的第一句Aloss

ofyourbusinessdatacanoccurfromavirusoranothermalfunctionwithyour

computer.由于病毒或其他计算机故障，您的业务数据可能会丢失。选项A丢失数据；选

项B拒绝服务；选项C改变财务信息；选项D病毒。只有选项A符合文章内容，故选

A。

16、【单选题】Theoutbreakofinternationaltradeonline,SoLoMo（sociale-

commerce,locationservices,mobilee-commerce）andthecombinationofdigitaland

reale-commerce,wouldbetheimportanttrendsofe-businessinthefuture.

SoLoMoisgoingtochangepeople'sconsumptionhabitsandlifestyles.Many

Chineseconsumersareinterestedinthehigh-qualitydailycommoditiesfrom

Europe,U.S.andothercountries,whichresultsinalotofpurchasingsites.And

therecomesintobeingaveryinterestinglogisticsbusinessmodel.Thatisto

rentawarehouseintheUnitedStates.WhentheChineseconsumersbuythingson

theUnitedStateswebsitesandhavepaidforthem,thewarehousecanhelpreceive

goods,checkthemandtakephotosfortheconsumers.Iftheyarenotsatisfied

withthegoods,itcanalsohelpthemtoreturnandchangethegoodsuntilthey

meettheirrequirement.16.SoLoMoreferstosociale-commerce,locationservice

and.

e-commerce

purchase

A:

mobilee-commerce

B:

internet

C:

答D:案：C

17、【单选题】Theoutbreakofinternationaltradeonline,SoLoMo（sociale-

commerce,locationservices,mobilee-commerce）andthecombinationofdigitaland

reale-commerce,wouldbetheimportanttrendsofe-businessinthefuture.

SoLoMoisgoingtochangepeople'sconsumptionhabitsandlifestyles.Many

Chineseconsumersareinterestedinthehigh-qualitydailycommoditiesfrom

Europe,U.S.andothercountries,whichresultsinalotofpurchasingsites.And

therecomesintobeingaveryinterestinglogisticsbusinessmodel.Thatisto

rentawarehouseintheUnitedStates.WhentheChineseconsumersbuythingson

theUnitedStateswebsitesandhavepaidforthem,thewarehousecanhelpreceive

goods,checkthemandtakephotosfortheconsumers.Iftheyarenotsatisfied

withthegoods,itcanalsohelpthemtoreturnandchangethegoodsuntilthey

meettheirrequirement.17.WhenChineseconsumersbuythingsontheU.S.

websitesandhavepaidforthem,theintheU.S.canhelpthemreceivethegoods.

warehouse

network

A:

store

B:

website

C:

D:

答案：A

18、【单选题】Manye-commercesiteseitherprovidealonglistofproductsor

lumpthembehindasearchbutton,makingitdifficulttofindthem.Arrange

yourproductsintologicalcategoriesandsubcategories,butdonotoverdo

it.Researchsaysitthatmostpeoplegetoverwhelmedwithmorethan7

categories.Thecustomermustbeabletoeasilysearchanyproductwithouthelp.

Yourproductshouldhaveaclearandhigh-qualitypicture,shortand

detailedspecifications.Ifnecessaryaddvideoorpicturesofdifferent

viewpoints（topangle,sideview）alongwiththeproductspecifications.Keep

allkindsofpaymentoptionsavailabletoyourcustomers.Noteveryonefeels

comfortablebuyingthroughacreditcard,orhasone.Allowfordebitcards,fax,

telephone,snailmail,paperandelectroniccheques.Andsignupforfraud

checkingfacility,withoutwhichyoucouldeasilyenduplosingentireday'ssales

withinminutes.Provideacurrencyconverterifyouofferproductsorpaymentin

othercurrencies.Includingatelephonenumberforcustomersupportontheorder

isamust.Itgivesthebuyerssomeextrafeelingsofsecuritythattheycan

alwaystalktoalivepersonifanythinggoeswrongwiththebuyingpreprocess.

18."Peoplegetoverwhelmedwithmorethan7categories"means.

peoplehavetroubledealingwithmorethansevencategories

peoplearecompletelystruckdownbymorethansevencategories

A:

peoplegetexcitedwithmorethansevencategories

B:

morethansevencategoriesgaincompletecontrolofpeople

C:

答D:案：A

19、【单选题】Manye-commercesiteseitherprovidealonglistofproductsor

lumpthembehindasearchbutton,makingitdifficulttofindthem.Arrange

yourproductsintologicalcategoriesandsubcategories,butdonotoverdo

it.Researchsaysitthatmostpeoplegetoverwhelmedwithmorethan7

categories.Thecustomermustbeabletoeasilysearchanyproductwithouthelp.

Yourproductshouldhaveaclearandhigh-qualitypicture,shortand

detailedspecifications.Ifnecessaryaddvideoorpicturesofdifferent

viewpoints（topangle,sideview）alongwiththeproductspecifications.Keep

allkindsofpaymentoptionsavailabletoyourcustomers.Noteveryonefeels

comfortablebuyingthroughacreditcard,orhasone.Allowfordebitcards,fax,

telephone,snailmail,paperandelectroniccheques.Andsignupforfraud

checkingfacility,withoutwhichyoucouldeasilyenduplosingentireday'ssales

withinminutes.Provideacurrencyconverterifyouofferproductsorpaymentin

othercurrencies.Includingatelephonenumberforcustomersupportontheorder

isamust.Itgivesthebuyerssomeextrafeelingsofsecuritythattheycan

alwaystalktoalivepersonifanythinggoeswrongwiththebuyingpreprocess.

19.E-commercewebsitesshould.

providealonglistofproductsorlumpthembehindasearchbutton

havelogicalcategorieswithproperlyarrangedproductsinthem

A:

letcustomersdothesearchwithoutthehelpofcategories

B:

arrangetheirproductsintomorethansevencategories

C:

答D:案：B

20、【单选题】Manye-commercesiteseitherprovidealonglistofproductsor

lumpthembehindasearchbutton,makingitdifficulttofindthem.Arrange

yourproductsintologicalcategoriesandsubcategories,butdonotoverdo

it.Researchsaysitthatmostpeoplegetoverwhelmedwithmorethan7

categories.Thecustomermustbeabletoeasilysearchanyproductwithouthelp.

Yourproductshouldhaveaclearandhigh-qualitypicture,shortand

detailedspecifications.Ifnecessaryaddvideoorpicturesofdifferent

viewpoints（topangle,sideview）alongwiththeproductspecifications.Keep

allkindsofpaymentoptionsavailabletoyourcustomers.Noteveryonefeels

comfortablebuyingthroughacreditcard,orhasone.Allowfordebitcards,fax,

telephone,snailmail,paperandelectroniccheques.Andsignupforfraud

checkingfacility,withoutwhichyoucouldeasilyenduplosingentireday'ssales

withinminutes.Provideacurrencyconverterifyouofferproductsorpaymentin

othercurrencies.Includingatelephonenumberforcustomersupportontheorder

isamust.Itgivesthebuyerssomeextrafeelingsofsecuritythattheycan

alwaystalktoalivepersonifanythinggoeswrongwiththebuyingpreprocess.

20.E-commercewebsitessignupforfraudcheckingfacilityforthepurposeof.

earningmoremoney

protectingtheircustomers

A:

providingacurrencyconverter

B:

thesafetyofpayment

C:

答D:案：D

21、【单选题】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（补充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.21.

Beside

Inaddtion

A:

Inaddtionto

B:

Aswell

C:

答D:案：C

解析：beside在旁边；Inaddtion此外，另外，后面常用逗号隔开；Inaddtionto除

了，其后接名词短语；aswell也。根据句意这里应该是说除了买卖产品，故选C。

22、【单选题】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（补充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.22.

deal

handle

A:

care

B:

manage

C:

答D:案：B

解析：deal处理，常与with连用；handle处理；care关心，照顾；manage管理。句

意：电子商务还可以处理其他传统业务方面。

23、【单选题】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（补充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.23.

example

case

A:

sample

B:

model

C:

答D:案：A

解析：example例子；case案件；sample样品；model模型，榜样。句意：使用电子聊天

作为技术和客户支持的一种形式就是一个很好的例子。

24、【单选题】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（补充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.24.

takes

costs

A:

wastes

B:

saves

C:

答D:案：D

解析：take拿走；cost花费；waste浪费；save节省。句意：电子商务使用聊天来补充

找到的传统电话支持系统，节省大量的时间，同时提供机会。

25、【单选题】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（补充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.25.

specific

possible

A:

necessary

B:

unavailble

C:

答D:案：D

解析：specific具体的；possible可能的；necessary必要的；unavailble难以获得

的。句意：提供传统支持无法提供的机会。

26、【单选题】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（补充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.26.

physical

virtual

A:

invisible

B:

virtuous

C:

答D:案：B

解析：physical物理的；virtual虚拟的；invisible看不见的；virtuous善良的。根据

语境可推测这里说的应该是虚拟的电脑系统。

27、【单选题】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（补充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.27.

access

accessto

A:

enterinto

B:

assess

C:

答D:案：A

解析：access访问，接近；accessto通向的入口；enterinto进入；assess评

估。句意：技术支持操作员可以远程访问客户的计算机。

28、【单选题】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（补充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.28.

assist

make

A:

force

B:

ask

C:

答D:案：A

解析：assist协助；make制作；force促使，推动；ask询问。根据语境可知可以应该是

说协助他们校正问题。

29、【单选题】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（补充）itstraditionalphonesupportfindsasystem

which（2