XX制造质量课件

XX制造质量2024/4/16XX制造质量Manufacturing

Process

ValidationProduct

Quality

StandardsQuality

System

ManagementIn-Process

Control&VerificationQuality

Feedback/

Feed-forwardStandardized

WorkVisual

ManagementManagement

byTAKTTimeWork-place

OrganizationAndon

ConceptProblem

SolvingEarlyMfg.andDesign

Integration(DFM/DFA)Continuous

Improvement

ProcessLeanDesignofFacilities,Equipment,

ToolingandLayoutBusinessPlanDeploymentTotalProductive

MaintenanceControlled

ExternalTransportationScheduled

Shipping/ReceivingLevelVehicle

OrderSchedulesSupply

ChainManagementInternalPull/DeliverySimple

Process

FlowSmallLot

PackagingTemporary

Material

StorageFixedPeriod

Ordering

System/OrderPartsHealthand

SafetyPriorityQualifiedPeopleTeamConceptPeople

InvolvementOpen

Communication

ProcessValuesVisionShopFloor

ManagementManufacturing

Process

Validation制造工艺认证In-ProcessControl&Verification工艺控制与确认Quality

System

Management质量体系管理Quality

Feedback/

Feed-forward质量反馈/前馈ProductQualityStandards产品质量标准Built-InQuality制造质量精品资料网XX制造质量Built-In-Quality

制造质量WhatIsQuality?

什么是质量？GroupDiscussion小组讨论精品资料网XX制造质量Definitions定义Qualityiswhatthecustomerperceivestobeacceptabletoachievehis/herenthusiasm质量是客户感觉能够接受并满足其热忱的东西精品资料网XX制造质量MadCow疯牛(DiseasedMeat病牛肉)PoorQualityMeansLostSales质量差意味着失去客户Firestone燧石(UnintendedAccidents)意外事故uninstalledshiftlock漏装移位锁定(SuddenAcceleration)突然加速精品资料网XX制造质量PP100:NotReportedDueToInsufficientSample样品不足不汇报()J.D.PowerIQSTrendByBrand

精品资料网XX制造质量NCSIByMakers-2002

2002제작사별NCSICustomerExpectationsPerceivedQualityPerceivedValueCustomerLoyaltyCustomerRetentionCustomerComplaints客户期望值感知质量感知价值客户埋怨客户忠诚客户保持力精品资料网XX制造质量精品资料网XX制造质量VoiceofCustomer客户意见精品资料网XX制造质量VoiceofCustomer客户意见차종만족사항불만족사항마티즈1.停车方便(Convenienceofparking)2.外观式样(Exteriorstyling)3.内部空间(Interiorroominess)4.节能(Fueleconomy)5.安全(Safety)1.外观式样

(Exteriorstyling)2.内部空间(Interiorroominess)3.噪音与静音(Noiseandquietness)4.节能(Fueleconomy)5.空调性能(Airconditionerperformance)칼로스1.发动机性能(EnginePerformance)2.发动机噪音(EngineNoise)3.外观式样

(Exteriorstyling)4.噪音与静音(Noiseandquietness)5.坐骑(Ride)L6매그너스1.节能(Fueleconomy)2.噪音与静音(Noiseandquietness)3.内部空间(Interiorroominess)4.坐骑(Ride)5.外观式样

(Exteriorstyling)레조1节能(Fueleconomy)2.空调(Airconditioner)3.噪音(Noise)4.发动机噪音(EngineNoise)5.M/T转换(M/TShift)1.节能(Fueleconomy)2.OSRVM手工控制(ManualOSRVMcontrol)3.发动机噪音(Enginenoise)4.检查发动机点火(CheckEnginelight)5.法人形象(CorporateImage)1.节能(Fueleconomy)2.制动性能(Brakeperformance)3.喇叭性能(Speakerperformance)4.内饰品质(Interiorquality)5.喷涂质量差(Poorpaintquality)1.3排坐椅相称(Seatscomport:3rdline)2.节能(Fueleconomy)3.发动机启动(Poorenginestart)4.法人形象(CorporateImage)5.级别(Gradablity)精品资料网XX制造质量Built-in-Quality

制造质量WhatisBuilt-In-Quality?

什么是制造质量？GroupDiscussion

小组讨论精品资料网XX制造质量WhatisBuilt-InQuality?什么是制造质量？Definition定义Methodbywhichqualityisbuiltintothemanufacturingprocess,sothatdefectsareprevented,detected,andcountermeasuresareimplementedtopreventreoccurrence.指质量在生产过程中产生，因此可以预防、发现缺陷，以及采取措施防止缺陷再发生的方法。Purpose意图

Ensuresdefectsarenotpassedtothecustomer.确保不传递缺陷。精品资料网XX制造质量Designers设计师Suppliers供应商Production生产人员Dealers经销商Buyers采购员Sales&Marketing销售人员TheCustomerChain...CompanyPerspective客户链…公司远景Built-In-Quality

制造质量精品资料网XX制造质量Assembly总装Supplier供应商Paint涂装Body车身TheCustomerChain...ProductionPerspective客户链…公司远景EachProcessHasatLeastOne“Customer”andOne“Supplier”每个阶段至少有一个客户和一个供应商Built-In-Quality

制造质量精品资料网XX制造质量Donot不要Accept接受Build制造Ship传递aDefect!缺陷SolveProblemsThroughTeamwork!团队合作解决问题！Built-In-QualityMotto

制造质量口号SatisfyYourCustomer…满足你的客户精品资料网XX制造质量QualityThroughTeamwork–KnowYourCustomer!Whatwaterleaks?Idon’tseeanywaterleaks什么漏雨？我没发现漏雨。Thiscarwasn’tmadeonmyshiftTheproblemisPressShop.Theflangeistoolong.问题出自冲压，边缘过长Iwon’trunanytrialuntilIhaveanassemblymethodfromIndustrialEngineeringandthemanpower.Theproblemisthatthepiecesarebadfromthesupplier.问题在于供应商的材料不好。Itisnotfrommyarea,maybeit’sthesealer这辆车不是我轮班造的。在没有工业工程装配方法及人力的情况下，我不做任何试验。这不是我负责的地方，也许是粘胶负责Don’trunawayfromtheproblem!

不要逃避问题!精品资料网XX制造质量LivinguptotheMotto...符合口号...-WhatIsaDefect?

什么是缺陷？GroupDiscussion小组讨论

Defect缺陷精品资料网XX制造质量Adefectisaproductthatdoesnotmeettheestablishedqualitystandard.缺陷是不合已定标准的产品。Measurementofaqualitycharacteristic质量性能测量Vehicle#车辆号UpperSpecificationLimit规格上限LowerSpecificationLimit规格下限QualityStandard质量标准Defect缺陷Defect缺陷xx精品资料网XX制造质量Whyaredefectsundesirable?为什么缺陷不受欢迎？Defectsmayalsoresultin…

缺陷还可能导致Highwarrantycosts过高保修成本Lostcustomersale失去客户DefectsRequireCorrection=CorrectionisWaste

缺陷需要纠正—纠正就是浪费精品资料网XX制造质量QUALITYISEVERYONE’S

RESPONSIBILITY

质量是每个人的职责Design,Engineering,Production,Quality,SupportDepartmentsandSuppliers.

设计，工程，生产，质量，相关部门及供应商OURBestResources:我们最好的资源:→

PEOPLE

员工OURGoal:我们的目标：

→ EveryoneisaQualityInspector

人人都是质检员 → EveryoneisaProblemSolver

人人都是问题解决者精品资料网XX制造质量WHOISRESPONSIBLEFORQUALITY?谁对质量负责？WHOISRESPONSIBLEFORQUALITY?WHOISRESPONSIBLEFORQUALITY?WHOISRESPONSIBLEFORQUALITY?精品资料网XX制造质量ME!!!我！精品资料网XX制造质量Healthand

SafetyPriorityQualifiedPeopleTeamConceptPeople

InvolvementOpen

Communication

ProcessControlled

ExternalTransportationManufacturing

Process

ValidationIn-ProcessControl&VerificationQuality

System

ManagementScheduled

Shipping/ReceivingLevelVehicle

OrderSchedulesSupply

ChainManagementValuesVision/MissionShopFloor

ManagementInternalPull/DeliveryAndon

ConceptProblem

SolvingSimple

Process

FlowProductQualityStandardsStandardized

WorkSmallLot

PackagingTemporary

Material

StorageQuality

Feedback/

Feed-forwardVisual

ManagementManagement

byTAKTTimeWork-place

OrganizationEarlyMfg.andDesign

Integration(DFM/DFA)Continuous

Improvement

ProcessLeanDesignofFacilities,Equipment,

ToolingandLayoutBusinessPlanDeploymentTotalProductive

MaintenanceFixedPeriod

Ordering

System/OrderPartsProductQualityStandards产品质量标准精品资料网XX制造质量Reflectvoiceofthecustomer反映顾客的心声Simple,clear&supportuser简单、清晰，有利操作者ClearlyMeasurableatpointofuse在使用上可明确测量KeyPointsofGoodQualityStandards:

质量标准的要点：

Inuser’sStd.Work&postedvisual在操作者的标准化工作或张贴出来StandardsMustSupporttheOperator,too–NotonlytheEngineer!!!标准不仅有益于设计者，也有益于操作工人精品资料网XX制造质量Nottighterthanthoseappliedatthepreviousprocess

不要比前道工序的更严格KeyPointsofGoodQualityStandards:

质量标准的要点：

FinalInspectionStandard:Gap+/-1mmFINALINSPECTIONBODYSHOPBodyShopStandard:Gap+/-2mm精品资料网XX制造质量Usemasterpartsandboundarysamplesasrequiredtomakevisual标准件与边界样件需要目视化KeyPointsofGoodQualityStandards:

质量标准的要点：

BoundarySamplesshouldvisuallyindicateOK–NotOKconditiontohelpoperatorsmakequick,gooddecisions边界样件应该标明好或不好，以便操作人员迅速且更好地下决定。Visually“describing”thedefectisNotaBoundarySample!目视化标明缺陷不是边界样件！Cratermorethanthissizeisnotacceptable不接受焊口大于此尺寸ExampleofaBoundarySample边界样品的范例精品资料网XX制造质量Createa“Standards-Based”Culture

创造一个以标准为基点的文化氛围Iwouldn’tbuythis!Doesn’tlookgoodtome!Myopinionis…Thisdoesnotmeetthestandard..TalkintermsofTheStandard,notopinions!以标准为基点，而非观点！精品资料网XX制造质量Manufacturing

Process

ValidationQuality

System

ManagementProductQualityStandardsQuality

Feedback/

Feed-forwardStandardized

WorkVisual

ManagementManagement

byTAKTTimeWork-place

OrganizationAndon

ConceptProblem

SolvingEarlyMfg.andDesign

Integration(DFM/DFA)Continuous

Improvement

ProcessLeanDesignofFacilities,Equipment,

ToolingandLayoutBusinessPlanDeploymentTotalProductive

MaintenanceControlled

ExternalTransportationScheduled

Shipping/ReceivingLevelVehicle

OrderSchedulesSupply

ChainManagementInternalPull/DeliverySimple

Process

FlowSmallLot

PackagingTemporary

Material

StorageFixedPeriod

Ordering

System/OrderPartsHealthand

SafetyPriorityQualifiedPeopleTeamConceptPeople

InvolvementOpen

Communication

ProcessValuesVision/MissionShopFloor

ManagementIn-ProcessControl&VerificationManufacturing

Process

Validation制造工序认证精品资料网XX制造质量Whatisaprocess?

什么是工序？Inputs投入Outputs输出Aprocessisasetofinter-relatedresourcesandactivitieswhichtransformsinputsintooutputs.工序是集中相关的资源进行一系列活动，把投入转换成输出！Environment环境Process工序ManMachinesMethodMaterials精品资料网XX制造质量WherecanErrorsOccur?

问题会出在哪？Defects缺陷Materials:材料Partsoutofstandard不符标准的零件Wrongparts错误零件Poordesign设计不当

Method:方法Poorstd.Work不好的标准工作LackofTraining缺乏培训

Machine/Process:机器/工序NoTPM没有TPMProcessnotcapable工序不好Improperspecification规格不当

Man:人力Notfollowstd.Work不遵循标准化工作Distractions,Forgetfulness分心、遗忘LackofExperience缺乏经验ErrorsResultIn精品资料网XX制造质量ValidatethemanufacturingprocesspriortoStartofProduction!在生产启动前认证制造工艺！Donot切勿Accept

接受Build

制造Ship传递aDefect!

缺陷！LivingUptotheMotto…达到口号“EliminatetheNeedforInspectiononaMassBasisbyBuildingQualityintotheProductintheFirstPlace”-Dr.Deming PFMEAWorkstationReadiness工位准备ProcessControlPlan工艺控制计划Error-proofingPlan防错计划精品资料网XX制造质量ErrorProofingHierarchy防错层次Prevention预防Detection检测HumanJudgment人为判断None无Product/ProcessDesignChange产品/工艺设计改变DFM/A&D/PFMEARobustDesigns&CapableProcesses机器设计及可行工艺One-WayAssembly同一装配ProcessControls工艺控制LocatingPins&Stops固定点及停点Sensors&ProcessMonitors传感器及工艺监控Electro-MechanicalDevices电子机械仪器ColorCoding颜色信号VisualControls直观控制AndonSystems暗灯系统StandardizedWork标准化工作ErrorsCan’tHappenSmallImprovement小改进SignificantImprovement重大改进IntroductiontoErrorProofing防错介绍精品资料网XX制造质量0515100396OLHM510201501510124578101150515100396OLHM51020150151045781011512Original:Best:VisualControlExampleHumanJudgment0515100396OLHM51020150151012457810115Better:精品资料网XX制造质量ABExample:VehicleIdentification车辆认证

(MutilationCoverColor)(盖板颜色毁损)HumanJudgment人为判断VisualControlExample精品资料网XX制造质量VerticalPlate垂直板BatteryPost电池接头ProcessControlExampleDetection检测精品资料网XX制造质量XWorkPiece加工件WorkPiece加工件Fixture夹具Fixture夹具ProcessControlExamplePrevention预防精品资料网XX制造质量ProductDesignExample(Before)REC<<>>>STOPPAUSEREC<<>>>STOPPAUSEOLDDESIGN老设计CanbeInstalledUpsideDown可以反安装ApplicationofLabelsonCassetteDecks.门板标签Prevention预防精品资料网XX制造质量REC<<>>>STOPPAUSENEWDESIGN新设计ApplicationofLabelsonCassetteDecks.门板标签CanOnlyBeInstalledCorrectly!ProductDesignExample(After)Prevention精品资料网XX制造质量LeftHandLocatorTabRightHandLocatorTabExample--ProductErrorProofing(OneWaytoInstallSeatBelt)防错样品—只有一种安全带安装方法ProductDesignExample产品设计范例Prevention精品资料网XX制造质量SimpleEverydayExamples1)ErrorPrevention실수방지Automaticshut-off自动断电精品资料网XX制造质量ErrorProofingExerciseThinkofanexampleatworkorathomewhereerrorproofingcanpreventanundesirablethingfromhappening想想工作或生活中使用防错措施避免不好事情发生的例子Discussasateamandreport–Take5minutes小组讨论、汇报—5分钟精品资料网XX制造质量Manufacturing

Process

ValidationProduct

Quality

StandardsQuality

System

ManagementQuality

Feedback/

Feed-forwardStandardized

WorkVisual

ManagementManagement

byTAKTTimeWork-place

OrganizationAndon

ConceptProblem

SolvingEarlyMfg.andDesign

Integration(DFM/DFA)Continuous

Improvement

ProcessLeanDesignofFacilities,Equipment,

ToolingandLayoutBusinessPlanDeploymentTotalProductive

MaintenanceControlled

ExternalTransportationScheduled

Shipping/ReceivingLevelVehicle

OrderSchedulesSupply

ChainManagementInternalPull/DeliverySimple

Process

FlowSmallLot

PackagingTemporary

Material

StorageFixedPeriod

Ordering

System/OrderPartsHealthand

SafetyPriorityQualifiedPeopleTeamConceptPeople

InvolvementOpen

Communication

ProcessValuesVision/MissionShopFloor

ManagementIn-ProcessControl&Verification工序控制与认证ProductQualityStandards精品资料网XX制造质量In-ProcessControl&Verification–(3)Elements工序控制与认证1.PreventionOutputs输出Inputs投入NOK2.DetectionOKNextProcess下道工序Feedback反馈Donot不要Accept

接受Build

制造Ship

传递aDefect!

缺陷！LivingUptotheMotto…符合标准3.Containment包容精品资料网XX制造质量1)StandardizedWork标准化工作FollowandContinuouslyImproveStandardizedWork!!!遵守及不断改进标准化工作！！In-ProcessControl&Verification–1)PREVENTIONPreventionVehicleManifestManual2-DoorSunroof精品资料网XX制造质量2)FocusonOperation集中精力生产KeepYourConcentration&RespectStandardizedWorkofOthers!注意及尊重他人的标准化工作In-ProcessControl&Verification–1)PREVENTIONPrevention精品资料网XX制造质量3)ErrorProofingPrevention&OperatorAids防错预防与操作者支持TheBestProcessisOneThatCannotFail!最好工序就是不会失败的！In-ProcessControl&Verification–1)PREVENTIONPreventionDAEWOO精品资料网XX制造质量4)RegularChecksofSystems&Processes定时检查系统与工艺Std.WorkChecks!检查标准化工作In-ProcessControl&Verification–1)PREVENTIONPreventionCHECKCHECK???????CHECKProcessControlChecks!检查工序控制！TPMChecks!检查TPMSafety/5SChecks!检查安全/5S精品资料网XX制造质量Self-Checks自检IncludeQualityChecksinStandardizedWork!把质检作为标准化工作的一部分In-ProcessControl&Verification–2)DETECTIONDetectionCheckMethods:POINTTOUCHLISTENCOUNT精品资料网XX制造质量2)ErrorProofingDetection检测防错UseVisualandAudioSignals!使用视觉、听觉信号！In-ProcessControl&Verification–2)DETECTIONDetectionStoptheLine,or停线或UseAlarms,or使用警报或CombinationofBoth,dependingonCriticality根据危险程度兼用两种方法精品资料网XX制造质量3)In-ProcessVerification工序认证Inspectorsarenotthereasapoliceman,theysupportproductionbyconfirmingtheprocess!检察员不充当警察角色，而是作为确定工序的生产支持者In-ProcessControl&Verification–2)DETECTIONDetectionVerificationStationsFinalLineC.A.R.E.精品资料网XX制造质量3a)FocusonCriticalitems集中注意重大问题FrequencyofcheckstonotallowCriticaldefectstoleavetheshop!经常检查，不让重大缺陷走出车间！In-ProcessControl&Verification–2)DETECTIONDetectionSafetyItems“Walk-Home”ItemsMajorCustomerDissatisfierS/CF/F精品资料网XX制造质量4)DefectEscalation缺陷逐层汇报Escalatedefectstoleadershipforsupportdependingonfrequencyandcriticality!根据缺陷出现频率与严重程度逐层向领导汇报以寻求支持！In-ProcessControl&Verification–2)DETECTIONDetectionExample:TeamLeaderSectionLeaderGroupLeader2defects/1hour4defects/1hour精品资料网XX制造质量1)UseAndon(taughtmorelater)使用暗灯Makeproblemsvisual&pullinsupport!问题直观，拉线寻求帮助！In-ProcessControl&Verification–3)CONTAINMENTAlwaysRememberthePriorities:一定要牢记：1)Safety安全2)Quality质量3)Responsiveness(Throughput)响应Containment包容精品资料网XX制造质量2)FollowContainmentProcess遵循包容程序Extraordinaryactionstopreventdefectsfrombeingpassed!采取特别行动防止缺陷传递！In-ProcessControl&Verification–3)CONTAINMENTSomeexamples:1)Stoptheline停线2)100%checks100%检查3)On-linerepair线上维修4)Reworks返工5)Sorting整理Containment包容精品资料网XX制造质量HowDoesourQualityMottorelatetoContainment?Donot不要Accept

接受Build

制造Ship

传递aDefect!

缺陷！Itmeansempoweredleadersmakejudgmentshowtocontrolqualitywhiletryingtokeepthelinerunning!!意味着领导有权作出决定：在尽量不停线的情况下，怎样控制好质量！Doesthismeanwestopthelineeverytimewehaveaproblem?这是不是意味着一有问题就停线呢？精品资料网XX制造质量HowDoesourQualityMottorelatetoContainment?Sometimesthebestdecisionmaybetoletadefectpasstothenextprocess,but…有时最好的办法是让差错转到下工序，但是……ItisaconsciousdecisionmadebytheappropriatelevelActionmustbecommunicatedtonext“customer”DefectmustbeclearlyidentifiedonvehicleContainmentmustbeinplacetopreventfurtherdefects

ExamplesofSomeAndonGuidelines:暗灯使用的指导方针1)Willtheproblemaffectthenextprocess?问题会不会影响下道工序？2)CanIeffectivelyrepairthedefectoutofstation?能不能在工位外有效解决问题？3)Whatisthestatusofmydecouplers?自己的切断器是什么状态？4)Others…其他……精品资料网XX制造质量AndonDiscussion–HoodsSituation:AttheBodyShopend-of-lineQualitystationitisdiscoveredthatthereisaproblemwithcrackedhoods.AfterworkingthelinebackweknowthateverycarinthesystemhastheconditionallthewaytoHoodInstall.Aftersortingtherawhoods,itisfoundthatthereareenoughgoodhoodstokeepproducingcars,howevertherearenotenoughgoodhoodstorepairthedefectivecarson-line.Thesupplersaysnewhoodswillarrivein6hours.TheoperatorsatendoflinehavepulledtheAndonandtheescalationprocesshaspulledintheBodyShopManagerandQualityManager.Considerationsare:1)ThedecouplerbetweenBodyandPaintisalmostempty,2)Hoodswithcrackedmetalwillnotaffectanyofthesubsequentprocesses,and3)Hoodscanbechangedoutofstationrelativelyeasily.Discussion:YouarethePlantQualityManager–whatisyourdecision?Discussasagroup!

精品资料网XX制造质量Background:Inthiscase,thedecisionisisshutdownthelinefor(6)hoursandwaitforpartsorrunthelineandmakeacontainmentplan.SincethedecouplerbetweenBodyandPaintisalmostempty,thismeansallBody,PaintandGAwillalleventuallyshutdown.PotentialDecision:Inthiscase,QualitycanstillbeachievedwhilemaintainingourResponsivenesstargetsmostlybecausethehoodsdonotaffectthenextprocess.TheCostofstoppingthelinewillnotresultinbetterQualityorResponsiveness.Thus,agooddecisionwouldprobablybetorunthelineandmakeacontainmentplan:Allcarswithbadhoodstobespeciallyidentified.ProductionandQualityinPaintandGAnotifiedofthesituation,knowthevehiclenumbersandidentificationmethod.100%checkatHoodInstalloperationuntilprocesscapabilityisassured.PaintandFinalProcessnotifiedthatnewhoodstobepaintedinPaintandwillbeswappedinFinalProcessareaandhavetimetomakeaplanhowtoaccommodatethat.AndonDiscussion-Hoods精品资料网XX制造质量Situation:AttheCockpitLoadstationinGAitisdiscoveredthatthereisaproblemwithoneoftheelectricalharnesseswithinthecockpit.Thecockpitsarebuiltasamodulebyanoutsidesupplier.Afterworkingthelinebackweknowthatseveralcockpitsinthesystemhavethecondition.TheoperatorsatCockpitLoadhavepulledtheAndonandtheescalationprocesshaspulledintheTrimLineSectionLeader,whoconsultswiththeChassisLineSectionLeader.Considerationsare:1)ThedecouplerbetweenTrimandChassisabouthalffull,2)Theelectricalharnesswillaffectthenextassemblyprocess,3)Repairingtheharnesseson-linewilltakeapproximatelyonehour,and4)RepairingtheCockpitlaterintheprocessisdifficultandverytimeconsuming.Discussion:YouaretheTrimSectionLeader–whatisyourdecision?Discussasagroup!

AndonDiscussion-Cockpits精品资料网XX制造质量Background:Inthiscase,thedecisionisisshutdownthelinefor(1)hourandrepairtheharnessespriortoCockpitLoadorrunthelineandrepairthecockpitsout-of-station.SincethedecouplerbetweenTrimandChassisisabouthalffull,thismeansthatChassiscancontinuerunningforashortwhileandtheneventuallyshutdown.PotentialDecision:Inthiscase,QualitycannotbeachievedwhilemaintainingourResponsivenesstargetsmostlybecausethebadcockpitsaffectthenextprocessandareextremelydifficulttorepairlater.TheCostofstoppingthelineismoredesirablethanthecostofrepairingthemlaterandthepotentialtocreatemoredefects.Inthiscase,thedecouplerstatusdoesnotreallyimpactthefinaldecisiontoomuch.Thus,agooddecisionwouldprobablybetostopthelineandfixtheharnessespriortoCockpitInstall.TheTrimLineSectionLeaderwillinformtheGAAreaManagerofthisdecisionandtheimpactonourResponsivenesstarget.AndonDiscussion-Cockpits精品资料网XX制造质量Manufacturing

Process

ValidationQuality

System

ManagementQuality

Feedback/

Feed-forwardStandardized

WorkVisual

ManagementManagement

byTAKTTimeWork-place

OrganizationAndon

ConceptProblem

SolvingEarlyMfg.andDesign

Integration(DFM/DFA)Continuous

Improvement

ProcessLeanDesignofFacilities,Equipment,

ToolingandLayoutBusinessPlanDeploymentTotalProductive

MaintenanceControlled

ExternalTransportationScheduled

Shipping/ReceivingLevelVehicle

OrderSchedulesSupply

ChainManagementInternalPull/DeliverySimple

Process

FlowSmallLot

PackagingTemporary

Material

StorageFixedPeriod

Ordering

System/OrderPartsHealthand

SafetyPriorityQualifiedPeopleTeamConceptPeople

InvolvementOpen

Communication

ProcessValuesVisionShopFloor

ManagementQuality

Feedback/

Feedforward质量反馈与前馈ProductQualityStandardsIn-ProcessControl&Verification精品资料网XX制造质量“Customer”客户QualityInformationFeedback/Feedforward

质量反馈与前馈“Suppliers”供应商You你ProcessAProcessBProcessCbackDefectflowingfromAtoB

缺陷从A流到BStatusonProblemResolution

问题解决状态forwardEscapeddefectflowingtoProcessC避免缺陷流到CTemporaryprocessbeingusedinProcessB

过程B的暂时方案Process/productchangewithtime

工艺/产品随时间改变StatusonProblemResolution

问题解决状态精品资料网XX制造质量MotivationforTimelyFeedback

及时反馈的动机Immediate1Day1YearHighMediumLow1s100s1000sTimetoDiscoverDefect发现缺陷的时间AbilitytoDiscoverRootCause发现根源的能力NumberofDefectiveVehiclesBuilt已经生产的缺陷产品精品资料网XX制造质量Example--DailyReportingMetrics(DirectRun)

每天汇报制度DefinitionPercentageofvehiclesthatmadeitthroughtotheEnd-of-Lineinspectionprocesseswithnodefects.Thisisacommon,globalmetricthatiscomputeddailybyallAssemblyPlants.

下线检查合格的车辆百分比，这是全球统一在所有总装厂每天用电脑记录的制度。FinalInspection(End-of-Line)下线检测DynamicV