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CONSUMERS&BRANDSOnline
shops:
ebay
shoppers
inthe
United
KingdomConsumer
InsightsAugust
2023Consumer
Insights
GlobalsurveyIntroductionReport
overviewGlobalsurveymethodology(1)Design:OnlineSurvey,
splitquestionnaire
designThisreport
offers
thereader
acomprehensiveoverview
ofebay
shoppers
intheUnitedKingdom:who
theyare;
what
theylike;
what
they
think;
andhowtoreach
them.
Itprovides
insightson
theirdemographics,
lifestyle,
opinions,andmarketingtouchpoints.Duration:
approx.
15
minutesLanguage:
official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegion:
56countriesAdditionally,thereport
allows
thereader
tobenchmark
ebay
shoppers
in
theUnitedKingdom(’’brandusers’’)
againstUKonlineshoppers
ingeneral(’’category
users’’),
and
theoverall
UKonliner,
labelledas’’all
respondents’’
inthecharts.Numberof
respondents:•
12,000+
forcountries
with
theextended
survey(including
theUnited
Kingdom)•
2,000+
forthebasicsurveySample:
Internet
users,
aged18–64,quotasset
ongender
and
ageThereport
isupdatedquarterly
andisbased
on
datafrom
theConsumer
InsightsGlobal
survey,
anFieldwork:international
survey
thatcovers
more
than15,000brandsacross
56
countries.•
Continuousfrom
JanuarytoDecember•
Countries
thatreceive
theextended
survey
areupdatedfourtimesayear2Notes:(1):
Seethe
full
methodology
foradetailed
overviewofthe
study
designConsumer
Insights
Global
as
of
August
2023Sources:CHAPTER
01Management
summary•
Brand
usage•
Key
insightsebay
ranks
second
among
online
shops
in
the
UKManagement
summary:
brandusageand
competitionTop10
most
used
onlineshopsintheUKAmazon81%ebayargos.co.uk37%35%22%22%currys.co.uk17%15%next.co.uk14%13%sainsburys.co.uk13%4Notes:"Which
ofthese
online
shops
have
youbought
something
fromin
the
past
12
months?";
Multi
Pick;Base:n=2015,
online
shoppersConsumer
Insights
Global
as
of
August
2023Sources:ebay
shoppers
in
the
United
KingdomManagement
summary:
key
insightsDemographic
profileConsumerlifestyleConsumerattitudesMarketing
touchpointsebay
ismore
popularamongGeneration
Xthanother
onlineshops.Being
successful
isless
important
toebay
shoppers
thantootheronlineshoppers.Itstands
out
that65%
ofebay
shoppersdosome
research
on
theinternetbefore
amajor
purchase.ebay
shoppers
access
theinternet
viaasmart
TVmore
often
thanthe
averageonlineshopper.There
is
afairlyeven
splitofmale
andfemale
ebay
shoppers.Movies,
TVshows
andmusicarerelatively
prevalent
interests
ofebayshoppers.37%
ofebay
shoppers
are
laggardswhen
itcomes
toinnovation
adoption.Onsocial
media,
ebay
shoppers
interactwith
companies
more
often
than
otheronlineshoppers.Consumers
withamedium
householdincome
make
up36%
ofebay
shoppers.Arelatively
highshare
ofebay
shoppersthink
thatimmigration
isanissuethatneeds
to
beaddressed.Reading
isarelatively
popularhobbyamong
ebay
shoppers.ebay
shoppers
remember
seeing
adsonsearch
engines
more
often
thanotheronlineshoppers.Onlineshoppers
ingeneral
and
ebayshoppers
specifically,
liveinsimilar
typeof
communities.5Sources:Consumer
Insights
Global
as
of
August
2023CHAPTER
02Demographic
profile•
Generations•
Gender•
Education•
Income•
Household
classification•
Typeofcommunity•
LGBTQ+ebay
ismore
popular
among
Generation
X
than
other
online
shopsDemographic
profile:
generationsAgeof
consumersintheUKBrand
users14%35%39%12%13%13%Category
usersAllrespondents19%37%37%31%31%20%Generation
ZMillennialsGeneration
XBaby
Boomers7Notes:’’Howoldareyou?’’;
Single
Pick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past
12
months?";
MultiPick;Base:n=744,
ebay
shoppers,
n=2015,
online
shoppers,
n=24183,
all
respondentsSources:Consumer
Insights
Global
as
of
August
2023There
is
a
fairly
even
split
of
male
and
female
ebay
shoppersDemographic
profile:
genderGenderofconsumersintheUKBrand
users48%49%49%52%51%51%Category
usersAllrespondentsMaleFemale8Notes:’’Whatis
yourgender?’’;
Single
Pick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past12
months?";
Multi
Pick;
Base:
n=744,
ebay
shoppers,
n=2015,
online
shoppers,
n=24183,
all
respondentsSources:Consumer
Insights
Global
as
of
August
2023The
education
level
of
ebay
shoppers
and
online
shoppers
is
similarDemographic
profile:
educationConsumer’s
level
of
educationintheUK28%
28%26%24%22%22%22%22%22%15%
14%
15%11%9%
9%3%3%2%1%0%0%Noformaleducation
/primary
schoolLower
secondary
UppersecondaryTechnical
/vocationaleducationBachelor
degree
Master
degree
Doctoral
degreeeducation
(noteligible
foreducation(eligible
foror
equivalentor
equivalentor
equivalentuniversity
study)
university
study)Brand
usersCategory
usersAllrespondents9Notes:’’Whatis
the
highest
levelofeducation
youhave
completed?’’;
Single
Pick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past12
months?";
Multi
Pick;
Base:
n=744,
ebay
shoppers,
n=2015,
onlineshoppers,
n=24183,
all
respondentsSources:Consumer
Insights
Global
as
of
August
2023Consumers
with
a
medium
household
income
make
up
36%
of
ebay
shoppersDemographic
profile:
incomeShare
ofconsumersintheUK
inthehigh,
middle,andlowthirdsof
monthlyhouseholdgross
incomeBrand
users31%36%33%Category
usersAllrespondents34%35%31%33%33%33%HighMiddleLow10
Notes:Sources:Recalculated
toonly
include
respondents
that
provide
income
information,
recodebased
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past
12
months?";
Multi
Pick;Base:n=744,
ebay
shoppers,
n=2015,
online
shoppers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
202319%
ofebay
shoppers
live
in
a
single
householdDemographic
profile:
household
classificationType
of
householdsin
whichconsumersintheUKlive36%35%34%24%23%
23%19%16%
16%12%12%10%9%8%7%4%
4%Other3%2%
2%Multi-generationalfamily2%SinglehouseholdCouplehouseholdSingleparenthouseholdPartnersandchildrenTwo
or
morerelated
adults
household
typesBrand
usersCategory
usersAllrespondents11
Notes:Sources:Typology
based
on’’household
size’’,’’household
constellation’’
and
’’children
under
the
age
of14
in
household’’;
Single
Pick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past12
months?";
Multi
Pick;Base:
n=744,
ebay
shoppers,
n=2015,
online
shoppers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023Online
shoppers
in
general
and
ebay
shoppers
specifically,
live
in
similar
type
ofcommunitiesDemographic
profile:
typeofcommunityCommunities
whereconsumersliveintheUK28%27%26%24%24%23%21%20%20%12%12%
12%11%
10%8%8%7%7%Rural
communitySmall
townMedium-sized
townLarge
cityCitywithover
1
Megacity
with
over
5million
inhabitants
million
inhabitantsBrand
usersCategory
usersAllrespondents12
Notes:Sources:’’Inwhat
type
ofcommunity
do
youlive?’’;Single
Pick;
"Which
ofthese
online
shops
have
you
bought
something
fromin
the
past
12
months?";
Multi
Pick;Base:n=744,
ebay
shoppers,
n=2015,
online
shoppers,
n=24183,
allrespondentsConsumer
Insights
Global
as
of
August
20237%
of
ebay
shoppers
consider
themselves
part
of
the
LGBTQ+
communityDemographic
profile:
LGBTQ+LGBTQ+
statusof
consumersintheUKBrand
users7%8%8%91%89%2%3%3%Category
usersAllrespondents89%YesNoWould
rathernot
say13
Notes:Sources:’’Do
youconsider
yourself
partofthe
LGBTQ+community?’’;
Single
Pick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past12
months?";
Multi
Pick;Base:
n=744,
ebay
shoppers,
n=2015,
onlineshoppers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023CHAPTER
03Consumer
lifestyle•
Lifevalues•
Main
interests•
Hobbies
&leisure
activities•
Sportsactivities•
SportsfollowedBeing
successful
is
less
important
to
ebay
shoppers
than
to
other
onlineshoppersConsumer
lifestyle:
lifevaluesMost
important
aspectsof
lifefor
consumersintheUK58%59%58%49%50%49%42%47%42%35%34%34%30%31%29%26%27%27%26%24%20%13%10%13%13%13%12%10%10%9%AhappyrelationshipAnhonest
andrespectable
lifeSafety
andsecurityHavingagood
timeMaking
myown
decisionsLearningnew
thingsTobesuccessful
Social
justiceTraditionsAdvancingmy
careerBrand
usersCategory
usersAllrespondents15
Notes:Sources:’’Outofthe
following
list,
which
are
the
3mostimportant
aspects
toyouin
life?
Pleasechoose
exactly
3.’’;Multi
Pick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past
12
months?";
Multi
Pick;Base:n=744,
ebay
shoppers,
n=2015,
online
shoppers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023Movies,
TV
shows
and
music
are
relatively
prevalent
interests
of
ebay
shoppersConsumer
lifestyle:
main
interestsTop10
interestsofebayshoppersintheUK67%56%
56%43%47%39%45%43%34%34%40%39%32%38%37%37%36%34%35%33%32%31%31%30%28%
29%26%
25%25%
25%Movies,TVshows&musicFood
&diningTravelHistoryHome
&gardenSportsScience
&technologyHealth
&fitnessPolitics&societyandcurrentworld
eventsFinance&economyBrand
usersCategory
usersAllrespondents16
Notes:Sources:’’Whattopics
are
youpersonally
interested
in?’’;Multi
Pick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past
12
months?";
Multi
Pick;Base:n=744,
ebay
shoppers,
n=2015,
online
shoppers,
n=24183,all
respondentsConsumer
Insights
Global
as
of
August
2023Reading
is
a
relatively
popular
hobby
among
ebay
shoppersConsumer
lifestyle:
hobbies
&leisure
activitiesTop10
hobbiesandleisure
activities
ofebayshoppersintheUK51%45%41%
41%40%37%
37%35%35%34%34%34%30%29%33%28%32%31%30%29%29%28%Pets28%26%26%26%25%23%22%21%ReadingCooking/bakingTravelingDIYandarts&craftsGardeningandplantsSocializingOutdooractivitiesVideo
gamingTech
/computersBrand
usersCategory
usersAllrespondents17
Notes:Sources:’’Whatare
your
personalhobbies
and
activities?’’;Multi
Pick;"Which
ofthese
online
shops
have
youbought
something
frominthe
past12
months?";
Multi
Pick;Base:
n=744,
ebay
shoppers,
n=2015,
online
shoppers,n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023A
relatively
large
share
ofebay
shoppers
go
hikingConsumer
lifestyle:
sports
activitiesTop10
sports
activitiesofebay
shoppersintheUK15%14%14%13%13%12%12%12%11%10%10%10%10%9%9%9%9%9%9%8%7%7%7%
7%7%7%
7%6%6%6%Fitness,aerobics,cardioCyclingHikingRunning/JoggingSwimming/DivingYoga
/PilatesDancingSoccerBadmintonGolfBrand
usersCategory
usersAllrespondents18
Notes:Sources:’’Which
ofthese
sports
oractivities
do
youdo
at
leastoccasionally?’’;Multi
Pick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past
12
months?";
Multi
Pick;Base:n=300,
ebay
shoppers,
n=1502,
onlineshoppers,
n=9322,
all
respondentsConsumer
Insights
Global
as
of
August
202329%
ofebay
shoppers
follow
soccerConsumer
lifestyle:
sports
followedTop10
sports
followed
byebayshoppersinthe
UK29%26%25%12%12%10%10%9%9%9%9%9%9%8%8%8%7%7%7%6%6%6%6%6%6%
6%Golf5%
5%5%5%SoccerCricketTennisRugbyBoxingMotorsportsBasketballAmericanfootballCyclingBrand
usersCategory
usersAllrespondents19
Notes:Sources:’’Inwhich
ofthese
sports
do
youfollow
competitions,
leagues
orteams?’’;Multi
Pick;"Which
ofthese
online
shops
have
you
bought
something
fromin
the
past12
months?";
Multi
Pick;
Base:
n=278,
ebay
shoppers,
n=1347,online
shoppers,
n=8230,
all
respondentsConsumer
Insights
Global
as
of
August
2023CHAPTER
04Consumer
attitudes•
Attitudestowards
onlineshopping•
Innovation
adoption•
Challenges
facing
thecountry•
Politics20Itstands
out
that
65%
of
ebay
shoppers
do
some
research
on
the
internetbefore
a
major
purchaseConsumer
attitudes:ecommerce
&retailAgreementwithstatements
towards
ecommerce
&retail
intheUK65%60%53%52%50%49%26%
26%26%25%23%
22%15%15%
14%When
Iplanamajor
Customer
reviews
on
the
When
Iorder
anitem,
IIusuallymanagehabitual
/recurrentorders
directly
viamysmartphone
or
tabletIamexcited
aboutusingAugmented
&VirtualReality
while
shoppingpurchase,Ialwaysdosome
researchon
the
internet
firstinternet
are
very
helpful
prefer
express
shippingBrand
usersCategory
usersAllrespondents21
Notes:Sources:’’Which
ofthese
statements
apply
toyou?’’;
Multi
Pick;"Which
ofthese
online
shops
have
youbought
something
from
in
the
past
12
months?";
Multi
Pick;
Base:
n=744,
ebay
shoppers,
n=2015,
online
shoppers,
n=4029,
allrespondentsConsumer
Insights
Global
as
of
August
202337%
ofebay
shoppers
are
laggards
when
it
comes
to
innovation
adoptionConsumer
attitudes:innovation
adoptionInnovation
adopter
typesbasedonstatements
towards
innovation
byconsumersinthe
UK37%36%35%33%32%29%19%
20%
20%13%12%11%1%1%1%InnovatorsEarly
adoptersBrand
usersEarly
majorityCategory
usersLatemajorityLaggardsAllrespondents22
Notes:Sources:Recode
based
on’’Which
ofthese
statements
regardingtechnology
apply
to
you?’’;
Multi
Pick;
"Which
ofthese
online
shops
have
youbought
something
fromin
the
past
12
months?";
Multi
Pick;Base:
n=744,
ebay
shoppers,n=2015,
online
shoppers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023A
relatively
high
share
ofebay
shoppers
think
that
immigration
is
an
issue
thatneeds
to
be
addressedConsumer
attitudes:challenges
facingthecountryThe
10
most
important
issuesfacing
theUnitedKingdomaccording
toebayshoppers73%64%63%56%49%48%
48%38%44%38%36%41%34%40%
40%40%39%32%39%38%37%30%36%34%33%33%33%30%29%
29%Rising
prices/inflation/cost
of
livingEconomicsituationHealth
andsocial
securityPovertyHousingClimatechangeCrimeImmigrationEnvironmentEducationBrand
usersCategory
usersAllrespondents23
Notes:Sources:’’Whatdo
youpersonally
think
are
the
mostimportant
issues
in
yourcountry
ofresidence
that
need
to
be
addressed?’’;MultiPick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past
12
months?";Multi
Pick;Base:n=744,
ebay
shoppers,
n=2015,
online
shoppers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023ebay
shoppers
reflect
the
general
political
landscapeConsumer
attitudes:politicsPolitical
attitudes
ofconsumersintheUKBrand
users24%22%23%38%25%13%13%14%Category
usersAllrespondents37%27%37%26%LeftCenterRightPrefer
nottoanswer24
Notes:Sources:Recode
based
on’’Manypeople
use
the
terms’left’
and
’right’when
they
want
to
describe
political
views.Where
would
youplace
yourself
ona
scale
fromleft
to
right?’’;
Single
Pick;"Which
ofthese
online
shops
have
youbought
something
from
in
the
past12
months?";
Multi
Pick;
Base:
n=744,
ebay
shoppers,
n=2015,
online
shoppers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023CHAPTER
05Marketing
touchpoints•
Internet
usagebydevice•
Social
media
usage•
Media
usagebychannel•
Digitaladvertising
touchpoints•
Non-digital
advertising
touchpointsebay
shoppers
access
the
internet
via
a
smart
TV
more
often
than
the
averageonline
shopperMarketing
touchpoints:internet
usagebydeviceDevicesconsumersinthe
UK
useregularlyto
accesstheinternet94%91%
91%74%69%
69%67%62%
61%56%52%
52%44%42%41%40%39%38%38%37%37%36%32%
31%31%
31%30%SmartphoneLaptopSmart
TVTabletSmart
speakersCategory
usersDesktop
PCGaming
console
Streaming
deviceSmartwatchBrand
usersAllrespondents26
Notes:Sources:’’Which
ofthese
devices
do
youregularlyuse
with
an
internet
connection?’’;
Multi
Pick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past12
months?";
Multi
Pick;Base:
n=744,
ebay
shoppers,
n=2015,online
shoppers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023On
social
media,
ebay
shoppers
interact
with
companies
more
often
than
otheronline
shoppersMarketing
touchpoints:social
media
usageSocial
mediaactivitiesintheUK
by
type63%54%58%55%54%54%48%52%47%41%45%39%42%41%39%32%29%30%35%28%31%31%30%22%27%24%22%16%16%15%10%8%
8%7%
7%
7%Liked
posts
Sentprivate
CommentedFollowedpeoplePostedpictures/videosSharedpostsbyother
usersLikedcompanypostsPosted
texts/statusFollowedcompaniesSharedcompanypostsIhaveonly
Ihaven’t
usedused
social
social
mediamediabyotherusersmessageson
postsupdatespassivelyBrand
usersCategory
usersAllrespondents27
Notes:Sources:’’Which
ofthese
things
have
youdone
onsocial
media
in
the
past
4weeks?’’;
Multi
Pick;
"Which
ofthese
online
shops
have
youbought
something
fromin
the
past
12
months?";
Multi
Pick;Base:
n=744,
ebay
shoppers,n=2015,
online
shoppers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023ebay
shoppers
tend
to
read
online
news
websites
more
often
than
onlineshoppers
in
generalMarketing
touchpoints:media
usagebychannelType
of
mediaconsumersintheUK
havebeen
using
inthepast4weeks85%
79%79%71%69%68%63%
59%59%54%48%46%52%49%50%35%
35%
35%32%31%29%28%
26%27%25%
26%Daily25%22%19%18%15%
13%
15%TVDigitalvideocontentRadioOnlinenews
DigitalmusicPodcastsMovies
/cinemaMagazinesOnlineWeeklynewspaperswebsitescontentnewspapersmagazinesBrand
usersCategory
usersAllrespondents28
Notes:Sources:’’Whatkind
ofmedia
have
youused
in
the
past
4weeks?’’;
Multi
Pick;
"Which
ofthese
online
shops
have
you
bought
somethingfromin
the
past
12
months?";
Multi
Pick;Base:n=744,
ebay
shoppers,
n=1973,
online
shoppers,n=12093,
all
respondentsConsumer
Insights
Global
as
of
August
2023ebay
shoppers
remember
seeing
ads
on
search
engines
more
often
than
otheronline
shoppersMarketing
touchpoints:digitaladvertising
touchpointsTop10
placeswhereebayshoppersintheUK
havecome
across
digitaladvertisinginthepast4weeks49%43%
43%42%42%37%
37%32%35%35%33%34%33%31%28%27%27%27%20%21%20%22%18%21%20%20%14%18%17%13%Social
mediaVideo
portals
Search
engines
Video
streamingservicesWebsitesandappsof
brandsOnlinestoresVideo
gamesOtherappsMusicportalsEditorialwebsitesandappsBrand
usersCategory
usersAllrespondents29
Notes:Sources:’’Wherehave
youcomeacrossdigital
advertisements
in
the
past4
weeks?’’;
Multi
Pick;"Which
ofthese
online
shops
have
you
bought
something
fromin
the
past12
months?";
Multi
Pick;
Base:n=744,
ebay
shoppers,
n=2015,online
shoppers,
n=24183,
all
respondentsConsumer
Insights
Global
as
of
August
2023ebay
shoppers
remember
ads
they
saw
on
TV
more
often
than
other
onlineshoppersMarketing
touchpoints:non-digital
advertising
touchpointsPlaces
whereconsumersinthe
UK
havecome
across
non-digital
advertisinginthepast4weeks55%50%
51%42%38%36%34%33%33%
32%30%30%29%27%
27%19%19%19%18%18%
17%
18%
18%18%OnTVOnadvertisingspacesOntheradioDirectly
inthestoreBy
mailshot
/
AtthemoviesInprintedmagazinesandjournalsInprinteddailynewspapersadvertisingmail/cinemaon
the
goBrand
usersCategory
usersAllrespondents30
Notes:Sources:’’Wherehave
youcomeacrossnon-digital
advertisements
in
the
past4weeks?’’;
Multi
Pick;"Which
ofthese
online
shops
have
youbought
something
fromin
the
past12
months?";
Multi
Pick;
Base:
n=744,
ebay
shoppers,n=2015,
online
shoppers,
n=24183,
a
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