《酒店英语》课件-叫醒服务

酒店专业英语HospitalityEnglishInquiryService

Task1Wake-upCallService

ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskVocabularyflight

n.飞行；班机transportationn.交通rushhour上下班高峰时间allowingfor考虑到incase

万一；假使arrangefor

安排；为…做准备ReadthetaskAguestcallstheoperator,hewantsamorningcallservice.Anoperatoranswersthecallandbooksthewake-upcallfortheguest.TWOLearnthetaskstepbystepLearnthetaskstepbystep1.Greetguests2.Asktheguesttheroomnumber3.Asktheguestwhattimehewouldliketobewokenup

Learnthetaskstepbystep4.Offerasecondcall5.Offerticketreconfirmationandtransportationservice6.Expressgoodwishesandsaygood-byeTPracticethetaskHEERPracticethetaskAguestcallstheoperator,hewantsamorningcallservice.Anoperatoranswersthecallandanoperatoranswersthecallandbooksthewake-upcallfortheguest.Workinpairstorole-playaconversationaboutwake-upcallservicewithyourpartner.Youactastheoperator,yourpartnertheguest.Changeyourroleswithyourpartnerwhenfinishingtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.

Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:Mr.LuwillgotoGuangzhoutomorrowmorningbyplane.HewilltakehisplaneonPVGat8:10a.m.,soheneedtogetupon5a.m.You,thehoteloperator,receivedhiscallforwake-upservice.Mr.LuislivinginRoom1208.YoumaysuggesthimtohavetakeawaybreakfastandInforestaurantprepareforit.ReservedtaxiisalsoimportantforMr.Lu.AssessmentChartName:Position:Task:Content:☆

☆☆

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1.Complete

□□□2.Well-organized

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□3.Creative

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□□Language:

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1.Withfluency□

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□2.Withgoodpronunciation&intonation□□

□3.Understandable□□□4.Withanaccent

□□□Performance:☆

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1.Withconfidence□□□2.Withcourtesy

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