数据与客户关系管理开发经理

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Data&CRMDevelopmentManager

Jobdescription

Grade

F

Typeofcontract

Permanent

Directorate

PublicFundraising,DataandSupporterRelations

Team

Data&CRM

Reportsto

HeadofData&CRM

Responsiblefor

2xSeniorData&CRMDevelopmentOfficers

Location

Flexible-likelytobehybridmixofhomeworkingand

timeinStratford/Cardiffoffice,

Hours

35hrsp/w

Abouttherole

Mind’sDataandCRMDepartmentempowerMindtobedata&insightdriven;amplifyingthecollectiveimpactofourcharitableeffortssoeveryonewithamentalhealthproblemhasbothsupportandrespect.

Together,wecombinebusinessintelligence,technologyandengagementstrategytomoderniseourwaysofworking.Maximisingthevaluewedrawfromourdatatomeetstrategicbusinessgoalsweenableaninsightdrivencultureofinnovationandcontinualimprovement:harnessingthepowerofdataandtechnologytoachieveourcommonpurpose.

Weworkwithourusers,technologysuppliers,IT&DigitalTeam,andmarketingteamstoensurehighqualityandtrusteddataisseamlesslyintegratedtodriveefficiency,effectiveness,andfrictionlesssupporterexperiencesthatconnectpeopletothecauseandenableustoraisevitalfundstosupportMind’swork.

OurDataandCRMactivitiesseektoimprovetrustandusabilityofourdatathroughprovidingrobustDataandCRMOperations,Development,BusinessSystemsDesign,andLearningandAdoption;seamlesslyintegratingdataandanalyticstoremovesiloesfromourwaysofworkingandimprovesupporterexperiences.

TheData&CRMDevelopmentManagerisahands-onrolethatwillbringexceptionaldataandtechnicalskillsandexperienceandwillleadthemodernisationofourdataandCRMcapabilities;empoweringthedigitalfirstapproach.

FollowingthesuccessfulimplementationofDynamics365,thisrolewillleadasmallteamandworkwithexternalsupplierstoimplementandmanageaModernDataWarehouse,DataIntegrationPlatformandtransformourdataarchitecturetoseamlesslyintegratedataandanalyticstodriveaninsightdrivenculture.Withadeepunderstandingofhowtoimprovedataquality,youwillhaveahaveakeeneyefordetailandensurehighquality,trusteddataisdeliveredtothepointofneedtodriveefficiencyandeffectiveness.

Mindaimstoensurethatourstrategyandallouractivitiesfullyreflecttheneedsandinterestsofmentalhealthserviceusers,women,blackandminorityethniccommunities,vulnerablemigrants,peoplewhoidentifyaslesbian,gay,bisexual,queerortransgender,andpeoplewithphysical,cognitiveorsensoryimpairments,withmobilityimpairments,orwithlearningdifficulties,withfullregardtotheirage,backgroundandpersonalcircumstances.Youwillbeexpectedtocontributetothisaim.

KeyResponsibilitiesLeadership

ToleadtheData&CRMDevelopmentTeamandapplydataandtechnicalexpertisetomanageourCRMtechnologystackincludingDynamics365,Azure,TalendandDevOps

Developthedepartment’sskillsinprovidingrobust,fitforpurposedatasolutionsthatseamlesslyintegratedataandanalyticstodriveefficiency,effectivenessandimproveduserandsupporterexperiences

Tosupporttheevolutiontoadatadrivenandinsightledculture,championingtheData,CRM&InsightStrategy

DataWarehousingandPlatformManagement

TomanagethemoderndatawarehouseinAzuretoensureitissecure,scalableandperformanceisoptimised

ManageDataSecuritywithintheDataPlatformincludingaspectsofuserprovisionandsharingdata

ManagetheconfigurationoftheDataPlatformandanychangesrequired

Tomanagesourcecontrolandcode(codemanagement–github,DevOps)

ToworkcollaborativelywithITtoensurerobustplansareinplaceforbusinesscontinuityanddisasterrecoveryforDynamics365CRMandsupportingenvironments,toincludepoliciesandprocedures

Toundertakerootcauseanalysisoftechnicalissuesanddatanonconformity

Toworkcollaborativelyacrossthedepartment,withdigital,ITandexternalsupplierstoensureoursystemsarerobust,fitforpurposeandscalable

EmbeddingPowerBIinDynamics

Implementing,testingandtroubleshootingofdatadrivenprocessesfortechnicalandnon-technicaluserstocreaterobustandscalabledataandinsightsolutions

DataArchitectureandQuality

TomanageandmaintainarollingDataQualityProgrammethatbringshighqualitytrusteddataintothedataeco-systemandtransformsitforuse

Toembeddataquality,stewardship,preparation,andcataloguingintodatapipelinessothatdataisconnected,sharableandautomatedandhigh-qualitytrusteddataisavailableatthepointofneed

Workcollaborativelytoensuredataarchitectureofourdataisdesigned,standardisedanddocumentedconsistentlyacrossalldataplatformstoensuredatacanbeusedstrategicallytomeetcommongoals

Devisingandimplementingdatacleansingandvalidationroutines

ToworkcollaborativelytoensuredatasecurityandGDPRcompliance;identifyingandmitigatingdataandtechnologyrisks

ProcessEngineering

ToworkcollaborativelyacrosstheDataandCRMManagementteamtoensurethesmoothimplementationandmanagementoftheSystemsDevelopmentLifecycle

ToworkwithexternalsupplierstoachieveseamlessendtoendintegrationofallregulardatafeedsusingAPIsandourdataintegrationsplatform,Talend

Todevelopandrunrobusttestingregimestoensureautomatedprocessesarefitforpurposeandmeetbusinessneeds

Expectations

Wearecommittedtobecomingactivelyanti-racistineverythingwedo.ThisisacriticalpriorityforMind.Weembracediversityandunderstandthatbeinganinclusiveorganisation,recognisingdifferentperspectives,willenableustoprovideexcellentservices.Wearecommittedtoensuringallouremployeesaretreatedfairlyandequitablyatworkandpromotingequityinphysicalandmentalhealthforall.

Roleexpectations:

ToembraceandchampionallthingsDataandCRMatMind,winningtheheartsandmindsofallstaff.

Tounderstandtheimportanceofgoodqualityaccuratedataandproactivelydrivethespeedyresolutionofissues.

ToempowerallstaffatMindtorealisethefullpotentialoftheCRMsystemsanddatadrivenprocesses,ensuringmanagersandstaffaresupportedandguidedthroughtheadoptionofnewwaysofworking.

Tobreakdownanyapathy/misunderstandingtowardsdataandCRMsystemsthroughtheeducationandupskillingofallstaff.

Adesireforcontinuousimprovementthroughseekingandsharingfeedbackandawillingnesstolearnfrommistakes.

Tounderstandthatthenatureofthispostwillrequireflexibilityinundertakingtherole.

Keepabreastofinternalandexternaldevelopmentsandrespondaccordingly.

Toattendandcontributetosupervisionandappraisalprocess,meetings,training,andothereventsasrequired.

ToadheretorelevantlegalandstatutoryrequirementsincludingtheDataProtectionAct(ensuringanappropriatelevelofconfidentialityatalltimes),HealthandSafetyatWorkAct(ensuringH&Sofownandothersatalltimes)andanyotherrelevant/charitylaw.

AllmembersofstaffatMindareexpectedtoembodyourmission,valuesandcompetencies.Thisincludesanexpectationthattheywill:

ShowpassionforwhatMinddoesandthechangesthatwearemakingforpeoplewithmentalhealthproblems.

Workcollaborativelyacrossteams,departments,locationsandorganisations.

Standupforwhattheybelieveisbestandtrustinthemselvesandeachother.

Beopentoothersandourselvesandshowacommitmenttolearning.

Beopentochangeandrespondflexiblyandquicklytothechangingworld.

Demonstrateorganisationalawarenessandseethebiggerpicturewhileworkingtowardsobjectives.

Communicateeffectively,ensuringtheirmessagesareunderstoodandthattheystrivetounderstandothers.

Valuediversityandtreatotherswithrespect,showingsensitivitytowardsdifferences,promotingandencouragingdiversity,andbuildingonpeople’sdifferentskillsand

talentstoenhancethequalityoftheirownandother’swork.Takeresponsibilityfortheirdecisions.

AttendandcontributetoMindstafftrainingandanyothertrainingidentifiedasappropriateforthepost.

OccasionallytraveltomeetingsinEnglandandWalesand/orworkunsociablehours,whichmayrequiretheneedforanovernightstay,eveningandweekendwork.

EnsurethatallresponsibilitiesandactivitieswithintheirpostareconsistentwiththetermsandspiritofMind’smission,vision,values,policiesandprocedures.

AdheretorelevantlegalandstatutoryrequirementsincludingtheDataProtectionAct,HealthandSafetyatWorkActandrelevantcharitylaw.

Tobepreparedtoworkflexibly(e.g.hot-desking,home-enabledworking)accordingtobusinessneed.

Maintainanappropriatelevelofconfidentialityatalltimes.

ContributetomakingMindagreenerworkplace.

Personspecification

Essentialcriteria

LeadershipSkills

Excellentmanagementskillsataseniorlevelwithstrongmotivationalandleadershipqualitiesandhighlydevelopedcoaching&mentoringskillstosupportotherstoperform&develop

Proactiveapproachwithafocusonresultsandachievinggoals,providingcleardirectionfortheteamandanabilitytoprioritisedemandingworkloadsforselfandothers,drivingworkwhererequiredacrossmultipleteamsandprojects

Proventrackrecordofowningandimplementingstrategicplansinadata-drivenenvironment

Experienceofmanagingchangeatanoperationallevel,withprovensuccessinbringingaboutchangeinteamsnotdirectlycontrolled

Excellentcommunication,peoplemanagementandplanningskills;abilitytoinfluence,persuadeandinteracteffectively

Experienceofbudgetmanagement

DataWarehousingandPlatformManagement

Significantexperienceofworkingataseniorlevelimprovingdataquality,architectureandplatformsmanagement

SignificantexperienceofDynamics365CRMandhighlyskilledinitsconfiguration,securityandperformanceoptimisation

RobustunderstandingandexperienceofdatawarehousinginAzureandbestpractisecodemanagement

Developingandmanagingbusinesscontinuityanddisasterrecoveryplansrelatingtodataeco-systems

Robustexperienceofestablishingandmanagingqualityassuranceproceduresandtestingregimes

Experienceofincidencemanagementthroughtorootcauseresolution

Experienceofcreatingfunctionalandnon-functionaldesignspecificationsanddocumentation

DataArchitectureandQuality

Experienceinthedesignandimplementationofarobustdataarchitecturetoincludecategorisationandstandardisationofdata

Comprehensiveunderstandingofdataintegrityandgovernanceandhighlyskilledinevolvingdataqualityanddatamasterrulestosupportachievingbusinessbenefit

Highlyskilledinmanipulatingandvalidatingdatawithstrongattentiontodetailandaccuracy

ProcessEngineeringandTechnicalServices

Abilitytounderstandandinterpretbusinessneedsandtranslatethemintorobusttechnicalrequirementsandeffectivesolutions

In-depthknowledgeofAPIsandETL(Extract,Transform,Load)processes

Provenabilitytosimplifycomplexproblems,processesorprojectsintocomponentpartsthenexploreandevaluatethemsystematically

RobustAgileProj