全球业务流程外包行业市场前景及投资研究报告-培训课件外文版2024.4

INDUSTRIES

&

MARKETSBusiness

Process

Outsourcing:market

data

&

analysisMarket

Insights

reportOctober2023MARKET

INSIGHTSThis

report

is

part

ofour

Market

Insights

productGainabetterunderstandingofmarketsacross190+

geographicalentities

–

onaglobal,

regional,country,

and/orstatelevel.

Accessourdatavia

webinterface,download(XLS,

PDF,PPT),or

reports.Benefitfromour48-hourcustomerservice

guarantee.•

10

sectors:

advertising&media,consumers,countries,digital

sector,finance,health,

industrialsector,mobility,andtechnology•

1,000+

markets,

e.g.,

FinTech,Food,or

Robotics•

KPIs,

e.g.,

revenue,marketshares,prices,andvolume•

Features:Compare

countries®ions,

change

currencies,

selectvisualizations,

and/or

customize

downloads•

Usecases:

sales

planning,

investment

decision

support,resourceallocation,andportfolio

management10sectors190+geographicalentities1,000+markets400+reportsFind

out

more

on:https://www.Goto

Market

Insightscom/outlook/2MARKET

INSIGHTSMarket

Insights

–

market

data,forecasts,

and

qualitative

insightsThe

BusinessProcess

Outsourcing

market

ispartof

theITServices

market.10sectors190+geographicalentities1,000+markets400+reportsFind

out

more

on:ITServicesGoto

ITServices

market3Table

of

ContentsOverviewAppendixSummary678Product

OverviewAuthor1819MarketDefinitionKeyTakeawaysMarket

NumbersRevenue101316AverageSpendper

EmployeeShareofbusinessservices4CHAPTER

1OverviewBusiness

Process

Outsourcing

market

thrives

on

efficiency

and

surging

IT

Sector,reaching

multi-billion-dollar

milestoneOverview:

summarySummaryDriven

byefficiency

and

agrowing

ITindustry,thebusinessprocess

outsourcing(BPO)industryhasgrown

into

amulti-billion-dollar

industry.TheCOVID-19pandemic

hasbeen

pushing

organizations

to

outsource

theirnon-core

functionsandadministrativefunctions.Then,theycanfocustheirtime

and

resources

ontheircore

competitive

businessactivitiestoachieve

highergrowth.

Ideal

foroutsourcing

isnon-core

activitiessuchascustomer-facing

tasks:customer

serviceandsupport,marketing,

sales,payment

processing,

information

technologyservices,

and

qualityassurance.Over

theyears,

reliance

onBPOhascontinued

to

expand.

Advancedtechnologyandanalyticsareallowing

BPOcompanies

todeliver

intelligent

solutions

withbetter

insightsand

problem-solving

for

more

complex

issues.

Withthedevelopment

ofaqualifiedworkforce,

competition

among

the

providers

of

BPOservices,

suchasinIndia,

China,and

Malaysia,is

intensifying.6Sources:Market

Insights

2023Business

Process

Outsourcing

is

an

important

part

of

the

IT

Services

marketOverview:

market

DefinitionMarket

definitionTheBusiness

Process

Outsourcing(BPO)

market

refers

to

thetransferof

entirebusinessprocesses

or

individualactivitiesfrom

acompany

toathirdpartyand

isoften

ITbased.

BPOcovers

awide

variety

ofbusinessprocesses,

usuallyeither

intheback

office(e.g.,humanresources)

or

inthefrontoffice

(e.g.,customer

serviceincallcenters).

A

distinction

ismadebetween

horizontal

andvertical

outsourcing.Horizontal

BPOcombines

function-centric

aswell

ascross-sector

and

cross-industryservices,

suchashumanresources

management

or

payroll

accounting.Vertical

BPO,on

theother

hand,

focuses

on

specialized

services

and

is

especiallyappealingtocustomers

from

thefinancialservices

industry,thehealthcare

sector,themanufacturingindustry,or

theretail

sector.average

spendperemployee,

and

themarket

shares

of

thedifferent

businesssectors.

Market

valuesrepresent

revenues

thataregenerated

byprimary

vendorseither

directly

or

throughdistributionchannels

atthemanufacturer

pricelevel(excluding

VAT).Reported

market

revenues

includespendingbyconsumers

(B2C),enterprises

(B2B),

and

governments

(B2G).

Detailed

definitionsof

each

marketcanbefoundontherespective

pagewhere

themarket

data

isdisplayed.Key

players

inthe

market

includeAccenture,

Cognizant,Wipro,

andIBM.AdditionalinformationTheBusiness

Process

Outsourcingmarket

comprises

revenues,

revenue

change,7Sources:Market

Insights

2023Business

Process

Outsourcing

accounted

for28.99%

of

the

IT

Servicesmarketrevenue

in

2022Overview:

key

takeaways

and

inscope

/outof

scopeKeyTakeawaysInscopeOutof

scopeRevenue

intheBusiness

Process

Outsourcing

market

is

projected

toreachUS$0.35tn

in2023.Thissegment

includes:Thissegment

excludes:Revenue

is

expected

toshow

anannualgrowth

rate(CAGR2023-2028)

of

4.66%,resulting

inamarket

volume

of

US$0.44tn

by2028.•Back

officeprocess

outsourcing•Front

officeprocess

outsourcing•Applicationoutsourcing•Administrationoutsourcing•InfrastructureoutsourcingTheaverage

Spend

perEmployee

inthe

Business

Process

Outsourcing

market

isprojected

to

reach

US$99.72

in2023.Inglobalcomparison,

most

revenue

will

begenerated

intheUnitedStates(US$127.90bn

in2023).8Sources:Market

Insights

2023CHAPTER

2Market

NumbersBusiness

Process

Outsourcing

revenues

are

estimated

to

increase

at

a

CAGR(1)of

4.9%

from

2016

to

2028Market

Size:

globalRevenue

forecast

inbillionUS$436.3423.4407.8+4.9%(1)390.6369.1347.4325.4303.3279.1273.1274.1258.5246.3201620172018201920202021202220232024202520262027202810

Notes:Sources:(1)

CAGR:

Compound

Annual

GrowthRateMarket

Insights

2023With

revenue

of

US$

141.1

billion,

Americas

is

the

biggest

market

amongselected

regions

in

2022Market

Size:

regional

comparison

(1/2)Revenue

forecast

inbillionUS$+4.1%(1)179.8+4.0%(1)141.1+6.7%(1)107.4119.093.972.8+14.7%(1)16.62028+4.7%(1)12.09.17.3202220282022202220282022202820222028EuropeAfricaAmericasAsiaAustralia11

Notes:Sources:(1)

CAGR:

Compound

Annual

GrowthRateMarket

Insights

2023With

revenue

of

US$

121.1

billion,

the

United

States

is

the

biggest

marketamong

selected

countries

in

2022Market

Size:

regional

comparison

(2/2)Revenue

forecast

inbillionUS$+3.9%(1)152.5121.1+9.4%(1)+3.9%(1)+1.0%(1)+3.4%(1)35.428.722.822.521.220.617.013.92022202820222028202220282022202820222028United

StatesUnited

KingdomJapanChinaGermany12

Notes:Sources:(1)

CAGR:

Compound

Annual

GrowthRateMarket

Insights

2023Business

Process

Outsourcing

spend

per

employee

are

estimated

to

increasefrom2016

to

2028Market

Size:

globalSpendperemployeeinUS$140122.0118.2114.6120100806040200110.5105.299.794.188.482.881.880.678.275.3201620172018201920202021202220232024202520262027202813

Notes:Sources:(1)

CAGR:

Compound

Annual

GrowthRateMarket

Insights

2023Australia

has

the

biggestmarket

in

Business

Process

Outsourcing

spend

peremployee

in

2028Market

Size:

regional

comparison

(1/2)SpendperemployeeinUS$900837.5812.1792.8768.6800733.2697.6663.2700648.3584.0584.8562.0600

546.8500548.6400339.4291.9347.5300.5332.4282.1322.8270.6310.4258.5297.1245.3282.6231.7260.3229.5251.7205.629.7300244.9208.2238.3194.226.9231.1201.5242.22001000186.625.648.851.141.344.646.835.338.328.529.932.72016201720182019202020212022Asia202320242025202620272028AfricaAmericasAustraliaEurope14

Notes:Sources:(1)

CAGR:

Compound

Annual

GrowthRateMarket

Insights

2023With

spend

per

employee

of

US$

721.3,

the

United

States

is

the

biggest

marketamong

selected

countries

in

2022Market

Size:

Regional

Comparison

(2/2)SpendperemployeeinUS$892.0805.3874.6783.7853.2763.09008007006005004003002001000827.3739.1794.6710.5759.4678.6721.3645.6661.8332.7641.8315.0630.0312.3617.6287.1593.6299.7576.0306.1404.5393.1379.8364.0348.7333.8318.146.439.642.832.736.525.829.117.519.923.011.213.115.42016201720182019202020212022202320242025202620272028ChinaGermanyJapanUnited

KingdomUnited

States15

Notes:Sources:(1)

CAGR:

Compound

Annual

GrowthRateMarket

Insights

2023Inthe

Business

Process

Outsourcing

market

Customer

Services

has

the

highestpopularityFurtherMarket

AnalysisShare

ofthetop

servicesin

theBusinessProcess

Outsourcing

in202213.1%31.3%7.1%23.2%25.3%Customer

ServicesFinance&AccountingHumanResourcesOtherServicesProcurement

&SupplyChain16Sources:Market

Insights

2023CHAPTER

3AppendixMARKET

INSIGHTSMarket

Insights

–

market

data,forecasts,

and

qualitative

insightsGainabetterunderstandingofmarketsacross190+

geographicalentities

–

onaglobal,

regional,country,

and/orstatelevel.

Accessourdatavia

webinterface,download(XLS,

PDF,PPT),or

reports.Benefitfromour48-hourcustomerservice

guarantee.•

10

sectors:

advertising&media,consumers,countries,digital

sector,finance,health,

industrialsector,mobility,andtechnology•

1,000+

markets