第二章 国际邮轮面试岗位职责介绍课件讲解

2.DiscJockey—NorwegianCruiseLinePOSITIONSUMMARYBeresponsibleforthemusicalentertainmentinthenightclubofallguestsandassistswithbarpromotionsinthenightclubonboardtheshipunderthedirectionoftheCruiseDirectorandAssistantCruiseDirector.Inordertoconsistentlyexceedguestexpectationsandprovidethehighestlevelsofproductsandservices,additionaldutiesandresponsibilitiesmaybeassignedasneeded.ESSENTIALFUNCTIONS•Assistsinleadinganyofthescheduledsocial,entertainmentorrecreationalactivities,insuringthateacheventtakesplacepromptlyasscheduled.•Beresponsiblefbrsettingtheappropriateatmospherethroughtheuseofpre-recordedmusicforanyassignedactivities,withspecificresponsibilitiesinthenightclub.•Maintains,stores,andkeepsaccurate/updatedinventoryofallmusicalCDsandsuppliesprovidedbyNCL/NCLA.•ManagesthetrainingprocessofallnewDiscJockeys.•MusthavetheabilitytoserveasaneffectiveMasterofCeremonies.•Musthavetheabilitytoworkasateammemberincooperationwithothercruisestaffmembers,aswellaswithallothershipboarddepartments.•Beaccessibleandapproachablewiththeguests；becapableofbeingapatientlistenerwhilemakingtheguestsfeelathome.•Meets&Greetsguestuponembarkation.•Assistswithprivatepartiesandfunctions.•Assistswithanyguestrequests.•Swipingsguestcardsatgangway.•Performsotherrelateddutiesasassignedorasdirected.Theomissionofspecificdutiesdoesnotprecludethesupervisorfromassigningdutiesthatarelogicallyrelatedtotheposition.•MustbefamiliarwiththeSafetyandEnvironmentalProtectionPolicyandtheSEMS,andcarryoutthepoliciesandproceduresappropriateforhis/herposition.DIMENSIONS•Beabletoliftatleast50pounds.•Climbsonstepstoolorladderinordertocompleteelementsofjoborfacilitatemaintenanceissues.•Bends,leansandstoopswithouthindrance.•Finemotorskills.•Usesstairsoften.•Workswithindifferenttemperaturechanges—indoorstooutdoors.•Beabletopassbasicsafetycourse.NATUREANDSCOPE•Theincumbentmustbeabletoworkinamulti-culturalenvironmentandadjusttochangesinschedules,assignmentsanddeadlines.•Thispositionhasnodirectsupervisoryresponsibilities.QUALIFICATIONS,EDUCATIONANDATTRIBUTESQualifications•Minimumoftwoyearexperienceasadiscjockeyinvariousentertainmentvenuesisrequired.•MinimumoftwoyearexperienceservingasaMasterofCeremoniesisrequired.•Basictointermediateabilitytoread,writeandeffectivelycommunicateinEnglishisrequired；andotherlanguagesarepreferred.•Minimumofoneyearbasicexperiencewithmixingoldandcurrentmusicandtheabilitytomixfordancingisrequired.EducationHighschooldiplomaorforeignequivalentisrequired.Attnbutes•Extrovert；quickandcriticalthinker；witty,personable,andarticulate.•Mustbeservice-orientedandhavetheabilitytotakedirection.•Respectforallco-workersandguests.•Prideinyourworkbycreatingpositiveenergy,excitementandfun.•Respectforallco-workersandguests.•Prideinyourworkbycreatingpositiveenergy,excitementandfun.•Beabletowork7daysaweek.•Demonstratespositivebehaviors；smiling,beingpoliteandcourteous.•Beabletodevelopacamaraderiewithteammembers.•Abilitytoliveinclosequartersandsharelimitedspacewithothercabinmates.PhysicalRequirements•Whileperformingtheessentialfunctionsofthisjob,allteammembersarerequiredtostand；walklongdistancesontheship；usehandstotouch,handleorfeel；reachwithhandsandarms；talk,hear,tasteandsmell.Allvesselpositionsrequirerepetitivemotionofbending,climbing,goingupanddownstairsandliftingmorethan25pounds.Thisjobrequiresspecificvisionabilitiestoincludeclosevision,distancevision,colorvision,peripheralvision,depthperceptionandabilitytoadjustfocus.•Allteammembersmustbephysicallyabletoparticipateinemergencylifesavingproceduresanddrills.Allvesselpositionsrequirefulluseandrangeofarmsandlegsaswellasfullvisual,verbalandhearingabilitiestoreceiveandgiveinstructionsintheeventofanemergencyincludingtheloweringoflifeboats.•Workswithindifferenttemperaturechanges—indoorstooutdoors.•Beabletopassbasicsafetycourse.Thisisaminimaldescriptionofduties.Otherworkrequirementsmaybenecessaryandassignedasbusinessormaritimelawdictates.3.CasinoDealer—NorwegianCruiseLinePOSITIONSUMMARYPerformstheirdutiesinaccordancewiththedirectivesassetdownintheCasinoOperationsManualensuringthatthehigheststandardsofefficiency,guestserviceandsecurityaremetinaccordancewiththecompany'spoliciesandprocedures.TheDealerservesasthedirectcontactbetweenthepatronsandtheCasinoManagementandassuchisrequiredtoconformtothehighestlevelsofprofessionalism,appearanceandcommunication.TheCasinoManagementmayassignaDealerotherdutiesoutsidetheCasinoOperation.TheDealerisexpectedtoperformthesedutiestothehigheststandardsofefficiency,guestserviceandintegrity.Inordertoconsistentlyexceedguestexpectationsandprovidethehighestlevelsofproductsandservices,additionaldutiesandresponsibilitiesmaybeassignedasneeded.ESSENTIALFUNCTIONS•Dealsgamesinaccordancewiththerulesofthegame,policiesandprocedures.•Ensuresbettingcomplianceandpaymentsinaccordancetogamerulesandlimits.•Providesexchangeofcurrencyforchips.•Informsguestsofgamerulesandenforcesgamerulesinaccordancetoprocedures.•Ensuresgameprotectionandprotectionofcompany'sassets；informsSupervisorofanysuspiciousbehaviortopreventfraud.•VerifiesbankrollsandcreditswithSupervisor.•SupervisesthepropercareanduseofCasinoequipmentandreportsanydamageorlossimmediatelytotheSupervisor.•AssistsguestwithquestionsregardingCasinoactivitiesorreferstoappropriatepersonnel.•AssumesotherdutiesasassignedbytheCasinoSupervisor.•MaintainsthestandardsandguidelinesrecommendedbySEMSandNCLCasinoOperations.•Performsotherrelateddutiesasassignedorasdirected.Theomissionofspecificdutiesdoesnotprecludethesupervisorfromassigningdutiesthatarelogicallyrelatedtotheposition.•MustbefamiliarwiththeSafetyandEnvironmentalProtectionPolicyandtheSEMS,andcarryoutthepoliciesandproceduresappropriateforhis/herposition.DIMENSIONS•Mustbeabletoefficientlyprovidedealingservicesforguestseachday.•Musthaveknowledgeofatleast3ormoregamescurrentlyofferedbyNCLCasinos.•Mustbeabletoprovidequalitysaviceforalargepassengervesselthatcanincludefrom1,000to3,000guests.NATUREANDSCOPE•BeresponsiblefortheproperexecutionofallgamingactivitiespursuanttoNCLproceduresandgamerulesandlimitsunderthedirectionoftheCasinoSupervisor.•BeresponsibleforSupervisionandcontrolofallpassengersinvolvedingamingactivitiesenforcingallgameruleswithprofessionalismandenthusiasm.•Theincumbentmustbeabletoworkinamulti-culturalenvironmentandadjusttochangesinschedules,assignmentsanddeadlines.QUALIFICATIONS,EDUCATIONANDATTRIBUTESQualifications•Minimumoftwoyeardealingexperienceispreferred.•Minimumofoneyearexperienceinthreeormoreofthefollowinggames：Blackjack,Roulette,LetitRide,CaribbeanStudPoker,3-CardPoker,Baccarat,PaiGowTiles,PaiGowPoker,orTexasHold'emisrequired.•Gaminglicenseispreferred.•IntermediatetoadvancedlevelEnglishverbalandwritingskills,includingtheproperuseofEnglishgrammarisrequired.•Intermediatetoadvancedskillsintypingandcomputersoftwareskills(MicrosoftWord,Excel,FidelioCruise,Micros),isrequired.Education•Highschooldiplomaorforeignequivalentisrequired.•AssociatesDegreeorforeignequivalentispreferred.Attnbutes•Professionalandpersonableapproachtoallguests.•Mustbeoutgoing.•MaintainsthehigheststandardsofCustomerService/GuestRelations.•Mustbedependableandreliable.•Bepassionateabouthospitalityandcustomerservicedriven.•Musthaveaprofessionalappearanceandgoodhygiene.•Respectforallco-workersandguests.•Prideinyourworkbycreatingpositiveenergy,excitementandfun.•Beabletowork7daysaweek.•Demonstratespositivebehaviors；smiling,beingpoliteandcourteous.•Beabletodevelopacamaraderiewithteammembers.•Abilitytoliveinclosequartersandsharelimitedspacewithothercabinmates.PhysicalRequirements•Whileperformingtheessentialfunctionsofthisjob,allteammembersarerequiredtostand；walklongdistancesontheship；usehandstotouch,handleorfeel；reachwithhandsandarms；talk,hear,tasteandsmell.Allvesselpositionsrequirerepetitivemotionofbending,climbing,goingupanddownstairsandliftingmorethan25pounds.Thisjobrequiresspecificvisionabilitiestoincludeclosevision,distancevision,colorvision,peripheralvision,depthperceptionandabilitytoadjustfocus.•Allteammembersmustbephysicallyabletoparticipateinemergencylifesavingproceduresanddrills.Allvesselpositionsrequirefulluseandrangeofarmsandlegsaswellasfullvisual,verbalandhearingabilitiestoreceiveandgiveinstructionsintheeventofanemergencyincludingtheloweringoflifeboats.•Workswithindifferenttemperaturechanges—indoorstooutdoors.•Beabletopassbasicsafetycourse.Thisisaminimaldescriptionofduties.Otherworkrequirementsmaybenecessaryandassignedasbusinessormaritimelawdictates.4.CasinoSlotAttendant—NorwegianCruiseLinePOSITIONSUMMARYBeresponsiblefbrmonitoringanassignedareawithintheassignedSlotOperationinaccordancewiththedirectivesassetdownintheCasinoOperationsManual.TheSlotAttendantwillensurethatthehigheststandardsofefficiency,guestservice,andsecurityaremetinaccordancewiththecompany'spoliciesandprocedures.TheSlotAttendantservesasthedirectcontactbetweenthepatronsandtheCasinoManagementandassuchisrequiredtoconformtothehighestlevelsofprofessionalism,appearanceandcommunication.TheCasinoManagementmayassignaSlotAttendantotherdutiesoutsidetheCasinoOperation.TheSlotAttendantisexpectedtoperformthesedutiestothehigheststandardsofefficiency,guestserviceandintegrity.Inordertoconsistentlyexceedguestexpectationsandprovidethehighestlevelsofproductsandservices,additionaldutiesandresponsibilitiesmaybeassignedasneeded.ESSENTIALFUNCTIONS•EnsuresallcompanypoliciesconcerningtheCasinoSlotOperationarefollowed.•Beresponsibleforsecuringandbalancinganycashfloatsissued.•Assistspatronsinthepurchasingandtheexchangeofcoins/tokensattheCasinoCageandcoindispensers.•Beresponsibleforsecuringandbalancinganyinventoriesissued.•RespondstoCasinopatron'senquiriesregardingthemachineswithinaCasinoSlotOperationincludingfeatures,terms,symbolsanddenominations.•Repairsandrestoresminormachinemalfunctionsincludingcoin,billortokenjams.•InitiatesandprocessespaymentsofjackpotsafterapprovalandverificationdeterminedbyCasinoManagement.•InitiatesandprocessestherefillingofSlotandbillexchangemachinesafterappropriateapprovalandverificationdeterminedbyCasinoManagement.•PerformsgeneralmaintenanceandcleaningofallSlotOperationMachineryincludingmachinelighting；reportanymaintenancerequirementstotheSlotHeadtechnician.•ReportsanysuspiciousactivityorsecuritythreatintheCasinotosuperiorsandSurveillance.•Submitdailyreports/logofeventsofoccurrencesincludingjackpots,hopperfills,complaintsandsuggestionstotheSlotHeadTechnician；completesnecessarypaperworkwhenaccessingmachines.•AssistsintheSlotDrop；recordstheSlotMachinereadingsbeforetheassignedcollectionofcoins/bills.•IdentifiesregularSlotpatronsandassistsCasinoHostsintrackingtheirplay.•AssistsCasinoHostsinpromotionalactivitiesincludingSlotcompetitionsandtournaments.•Performsotherrelateddutiesasassignedorasdirected.Theomissionofspecificdutiesdoesnotprecludethesupervisorfromassigningdutiesthatarelogicallyrelatedtotheposition.•MustbefamiliarwiththeSafetyandEnvironmentalProtectionPolicyandtheSEMS,andcarryoutthepoliciesandproceduresappropriateforhis/herposition.DIMENSIONS•BeresponsibleformaintaininggoodguestrelationswithintheSlotarea.•Mustbeabletoprovidequalitysaviceforalargepassengervesselthatcanincludefrom1,000to3,000guests.NATUREANDSCOPE•BeresponsibleformonitoringanassignedSlotareaandensuringallSlotMachinesaresecuredandingoodworkingconditionpursuanttoNCLproceduresandgamerulesandlimitsunderthedirectionoftheHeadSlotTechnician.•BeresponsibleforSupervisionandcontrolofallpassengersinvolvedingamingactivitiesenforcingallgameruleswithprofessionalismandenthusiasm.•Theincumbentmustbeabletoworkinamulti-culturalenvironmentandadjusttochangesinschedules,assignmentsanddeadlines.QUALIFICATIONS,EDUCATIONANDATTRIBUTESQualifications•Intermediatetoadvancedabilitytoread,writeandeffectivelycommunicateinEnglishisrequired；andotherlanguagesarepreferred.•Basictypingandcomputersoftwareskills(MicrosoftWord&Excel,PowerPoint,andOutlook)arepreferred.•Minimumofoneyearofpriorexperienceasaslotattendantisrequired.•CurrentGamingLicenseispreferred.Education•Minimumhighschooldiplomaorforeignequivalentisrequired.•Somecollege-relatededucationispreferred.Attnbutes•Professionalattitudeandappearance.