剑桥商务英语-教案-课件Unit-4a-Telephoning

CambridgeBusinessEnglish

剑桥国际商务英语Unit4a

TelephoningPassCambridgeBECPreliminaryBookoneTeachingObjectives:ToPractisetelephoninglanguageincludingleavingandtakingmessages;TopractisetelephoningtechniquesTopractiselisteningforspecificinformationTeachingsteps1.leadin2.vocabularyandgrammar3.Drills4.AdditionalKnowledge5.Practice6.summary:Telephonetips7.OralPractice8.AssignmentLeadinIntroductionquestions:Howimportantaretelephonesinourlife?Canyouimagineaworldwithouttelephones?Relatedwords:Doyouknowthefollowingwords?Homephone;Privatephonebusinessphone;officephoneCarphoneVideophonePicturephoneCollectcallPerson-to-personcallLocalcallPayphonePublicphoneWirelessphoneMobilephoneTelephonistOperatorReceptionistExtensionIDD=internationaldirectdialingDDD=domesticdirectdialingLong-distancecallDrills:Doyouknowhowtomakethecalls?howtomakethecalls?1.Anlocalcall(5984435inLuohe)Justdialthenumber59884352.ADDDcall(88191540inBeijing)citycode+thenumberyouwantrills:Doyouknowhowtomakethecalls?AnIDDcall(5703066inJakarta,IndonesiafromChinaand2127856inLuohe,ChinafromAustralia)Internationalcode+countrycode+citycode+thenumberyouwant006221570306600863952127856DrillOne:

GettingThroughIfyoumakeacall,whenconnected,whatwillyousaytobegin?Eg.:Goodmorning.MayIspeaktoMr.Zhang-lin?Drilltwo:

GettingThroughIfyoureceiveacall,Whatwillyousaytobegin?E.g.:Goodmorning.LuoheCollege.MayIhelpyou?DrillThree:

GettingThroughIfyouwanttoknowthecaller’sname,Youmaysay:MayIhaveyourname?IfYouhappentobethepersonwantedonthepone,youmaysay:Speaking,pleaseWhereismymobilephone?AdditionalKnowledgeHowtoleaveamessagetoyourfriends:(ifthepersonyouarecallingisnotin)LeavingandtakingmessagesNowlookattheformofmessage:PhonemessageformMessagefor:……Messagefrom:……..Company:…………..Takenby:……Time/Date:……Message:……………Practice:

Message-takingWorkinpairs:StudentA:Activitysheetonpage125StudentB:Activitysheetonpage129Call1:StudentAbeginsthecallCall2:StudentsBbeginsthecallPracticesteps(tips)1.Readthedirectionscarefully2.Preparewhatinformationyoushouldgiveornotedown3.Whatsentencesshouldyouspeaktogiveorgettheinformation?4.Threepointsyoushouldpayattentionto:greeting+information+finalizethecallTelephonetips

forbusinessbeginners1.Makesureyouhaveallthedocumentsyou’llneedwithyoubeforeyoudialthenumber.2.Identifyyourselfbygivingyournameandyourpositioninthecompany3.Makesureyou’retalkingtotherightperson.4.Sayrightawaywhatyou’recallingabout.Bebriefanddon’twastetime.5.Giveimportantinformation,likefigures,names,quantities,datesandsoonslowlyandclearly.Repeatthemifnecessary.6.Theotherpersoncan’tseewhatanicepersonyouare,somakesureyousoundpoliteandpleasant.Smilewhile

you’retalking.Yourlistenercanhearyoursmile.7.Makesureyousoundefficientlyforyourepresentyourcompany.Youaretheimageofyourcompany.8.Notedownalltheimportantinformationyouaregivenbytheotherperson9.Don’ttrytobefunny10.Don’tinterrupttheotherperson.Evenifyouthinkyouknowwhatheorsheisgoingtosay.Letthemfinishwhattheywanttosay.11.Don’tphoneduringtheotherperson’slunchhourorjustbeforetheyareabouttostopworkfortheday.FindoutwhattimeitisintheothercountrybeforeyoucallOralPracticeCompletethedialoguewiththecorrectmodalverbs.Sales:Hello,Sales.Jeff:Oh,hello.(1I/speak)canIspeaktoGranLarson,please?Sales:I’mafraidGranisn’theretoday.(2I/help)mayIhelpyou?Jeff:(3you/give)canyougiveGranamessageforme?Sales:Sure.I(4just/get)Iwillgetapen.(5I/ask)@who’scallingplease?Jeff:It’sJeffBoismanfromtheChicagooffice.(6you/tell)tellhimthatI(7not/make)can’tmakeourmeetinginStockholmonTuesdaybecauseI(8attend)I’llattendanimportantmarketingmeetingthatdaytodiscussthenewproductcatalogue.Sales:OK.I(9give)willgivehimthemessage.Jeff:That’sgreat.Andthisbit’sreallyimportant.(10you/make)couldyoumakesurethatyoutellGranthathe(11not/print)needn’tprintthecatalogueuntilhe’sspokentome.Sales:Ah.Ithinkwesentthecatalogueofftotheprintersyesterday.I(12check)willcheckwithacolleague.(13you/hold)holdthelineforamoment,please?…Hello.I’mafraiditdidgooutyesterday.Jeff:Ohno!Sales:(14I/call)I’llcalltheprintersandtellthemtostopworkonthecatalogueuntilfurthernotice?Jeff:Yes,please.And(15you/call)couldyoucall

meback

toconfirmthattheyhavestoppedworkonit?It’sreallyimportantthat