西安人民大酒店标准操作程序HK-PA 18 Inspection of food and beverage outlet

PAGE1of2PEOPLE’SGRANDHOTELXIANSTANDARDOPERATIONPROCEDUREDEPARTMENT:Housekeeping/PublicArea部门：客房部/公共区域JOBTITLE:PAAmbassador工作对象：PA服务员TASKNO:PA18编码：TASK:InspectionofFoodandBeverageOutlet任务：检查餐厅EQUIPMENTREQUIRED:Pen/Inspectionlogbook所需工具:笔/交接本WHATTODO工作程序HOWTODO工作明细WHY工作目的Entrance入口Wall墙面地面Furniture家具uffetcountersandsurroundingareas自助餐台周围Plants/Flowerpots植物/花盆Windows窗户reventionfacilities防火设施Exitsandentrancestoserviceareaandkitchens厨房和进出口区域Aoor:Openandcloseeasily,topandhingesarefreefromdust,varnishingwithoutscratches.门：开关自如,顶部，颌没有尘土，漆面没有划伤Ceiling:Withoutcobwebs,alllightsareworkingproperly.天花板：没有蜘蛛网，所有灯工作正常AirConditioningventilationgrills:FreeofdustandtheAirConditionerworksproperly.空调口：没有尘土，工作正常Fabricpanels:Withoutstainsanddust.装饰面板：没有尘土及污渍Pictures:Hangcorrectly.Framesandglassarefreefromdust.画：摆放正确，画框及玻璃面没有尘土Lightswitch:Workingproperlyandwithoutdust.灯开关：工作正常没有尘土Powersockets:Nodamageanddust.插座：没有损坏及尘土Skirting:Nodamagetovarnishandwithoutdust.墙裙：没有掉漆和灰尘Woodenfloorisshiny,cleanandwithoutPlacethetrolleyinaproperposition;alwayscleanitupafteruse.工作车每次用完后及时清洁，放在适当位置Lockthedoorwhennobodyisinside.无人时任何时间都要将门锁好吸尘器的尘袋要倒，内侧要吸干净，外侧要擦干净Cleanbeforeputtingitbackintostoreroom.放入之前要清洁Allelectricwiresofmachinestobewoundneatlyonwireclipbeforeputtingitbackintothestoreroom.放入之前所有电线要擦干净并缠整齐Placethetrolleyinaproperposition;alwayscleanitupafteruse.工作车每次用完后及时清洁，放在适当位置Lockthedoorwhennobodyisinside.无人时任何时间都要将门锁好debrisandblackmarks.木地面要干净光亮，没有碎片和黑迹Carpets:Withoutstainsanddebris.地毯：要没有污迹和碎屑Upholstery:Withoutstains,ordirt,movethecushionstocheckifanydebrisunderthem.室内装修：没有污迹或尘土，检查靠垫下边是否有碎片Chairs(includelegs):Withoutstain.(TheOutletheadstobecontactedifneedtocleanasitisalsoresponsibilitybyF&BDepartment)椅子（包括椅子腿）：没有污迹。（若需要清洁需联系厅面经理，这是餐厅员工的职责）Tables:Topandlegsshouldbefreefromdust.桌子：桌面及腿没有灰尘Checkthefloorandcarpets:Withoutstainsanddebris.检查地毯和地面：没有污迹和碎片Base:Withoutstainsanddebris.(TobecleanedbyFoodandBeveragecolleague)底部：没有污迹碎片（由餐饮部同事清洁）Nocigarettebuttsfreefromdustanddebris.没有烟头，尘土和碎片Windowframesandcurtainsarefreefromdust.Checkifanydebrisbehindthecurtains.窗框，窗帘没有尘土，检查窗帘后面没有碎片Exitlights:Workingproperlyandfreefromdust.出口灯：工作正常没有尘土Firehosereelandfireextinguishers:Arefreefromstains,dustandsetupcorrectly.灭火器及消防栓：没有污迹，尘土并摆放正确Door:Workingproperly,top,hinges,framesandsurfacesarefreefromdustandstains.(TobecleanedbyFoodandBeveragecolleague)门：工作正常，顶部、闭门器，颌，框和表面没有灰尘污迹（由餐饮部员工清洁）Footmats:Tocheckifitissetupproperlyandwithoutstains.Alsochecktheunderneathisclean.地垫：检查是否摆放正确，没有污迹，同时检查底面是否干净aintaininghotel’sfacilitiesshowsrespectforowner’sinvestment.注意细节的检查，令客人满意保持设施良好维护酒店的利益Maintainingacleansurroundingofeachoutletofthehotelshowsourguestthatwecarefortheircomfort.维护干净的环境，令客人感到舒适ooperatewithyourco-workersbyremindingFoodandBeveragestafftotakecareof