IT职业英语第二版课件：Communicate Online

CommunicateOnline

Section1ReadingOnlineCommunication

2024/10/27IT职业英语1ContentsElectronicmail1E-mailaddress23Waystosendorreceivee-mail4Onlinecommunication2024/10/27IT职业英语2Vocabulary1.Webbrowser n.网络浏览器2.unique adj.唯一的;独一无二的3.drastically adv.大大地，彻底地;激烈地4.Facebook n.美国的一个社交网络服务网站5.Myspace n.聚友网6.Twitter n.国外的一个社交网络及微博客服务的网站2024/10/27IT职业英语3ElectronicmailE-mail(shortforelectronicmail)issoftwareyouusetoelectronicallycommunicatewithotherpeople.Yousendane-mailmessagethroughthepostalsystem.Usinge-mailisalmostassimpleasusingaWebbrowser.2024/10/27IT职业英语4E-mailaddressAn

e-mailaddressisa

unique

addressforapersonusingane-mailsystem.SuchasStephen_green@.2024/10/27IT职业英语5Waystosendorreceivee-mailOnewaytosendorreceivee-mailistouseamailprogramsuchasOutlookExplorerorMacOSXMail

thatwillcommunicatewithyourmailserver.AnothermethodiscalledWebmail(suchasHotmailorGmail)thatallowsyoutosendmessagesusingaWeb-basedinterface.2024/10/27IT职业英语6OnlinecommunicationItalloweduserstosendavirtualmessagetoanyone,anywhere.Iteliminatedtheneedforhandwrittencorrespondence,anddrasticallydecreasingtheamountoftimeittooktosendandreceivecommunication.Freeservice,savingpeoplethousandsonpostage,paper,andothersupplies.2024/10/27IT职业英语7OnlinecommunicationInstantmessagingandchatroomswasalsoapopularadvancementinonlinecommunication,allowingfriendsandfamilymemberstocommunicateinstantlyandsecurelywithjustaninternetconnection.Socialnetworkingalloweduserstocreateandmaintainpersonalprofiles,andkeepincontactwithhundredsoffriendsandfamilymembersinoneplacesuchasFacebook,Myspace,Twitter,andmore.2024/10/27IT职业英语8Exercise1Trueorfalse1.()E-mailistheexchangeofcomputer-storedmessagesbytelecommunication.2.()Theonlywaytosendorreceivee-mailistouseamailprogramthatwillcommunicatewithyourmailserver.3.()Peoplecanreceivee-mailsontheirmobilephones.4.()AnE-mailaddressmusthavelettersanddotsandan“@”(meaning“at”).Clicktoeditcompanyslogan.ThankYou!ThankYou!ThankYou!ThankYou!CommunicateOnlineSectionTwoListeningListening1

ReferringtoaUserManual这星期，Kevin接受了一些有关如何委婉的回答问题的培训。Lily告诉他：“如果问题过于笼统，你最好给询问者提供一个参考，比如说请他查询在线常见问题列表。”Kevin点点头。这时电话铃响了……Exercise4Listentothedialogueagainandfillinthenotesoutline.1. TheChenLiniscalling_________about_________.2. ThenetworkadapterinthecomputerofChenLinis_____________.3. Michaelconsideredthequestionto_________________andnotdirectlyanswer.4. Finally,Michael__________________tosolvetheproblem.Transcript1(Ring~~~~~~)Kevin: CreativeSoftware.Hello,whatcanIdoforyou?Customer:Hello,thisisChenLin.Ijustboughtapersonalcomputerproducedbyyourcompany.ButIhavenoideahowtoaccesstheInternet.Canyouhelpme?Kevin: Doyouhaveanyproblemwiththenetworkadapterorsomething?Customer:No,thereisnotingwrong.Bytheway,whatisanetworkadapter?IhavenoideahowtousemycomputertoaccesstheInternet.Canyoutellmehowtodothat?Kevin: Ifyouwanttoknowaboutthefundamentalsofnetworkoperations,IwouldadviseyoutoreadourUsers’Manualfirst.Therearedetailedexplanationsinit.Customer: Well,ifyousayso,Iwillreadthatfirst.Thanks.Kevin: You’rewelcome.Thankyouforyourcalling.Listening2

CreatingawirelessconnectionKevin是一家电脑公司客户服务部门的员工，一天他接到一位客户的电话，咨询如何创建无线网络连接。他该如何答复呢？Transcript2(Ring~~~~~)Kevin: Hi,CreativeSoftwareCorporationCustomerSupport.CanIhelpyou?Customer:Hi,Goodmorning.IamtryingtousethewirelessLANonmyWindowsXPsystem.butIcan’taccessthenetwork.Pleasetellmehowtoenabletheconnection.Kevin: YoushouldfirstcheckwhetheryouroperatingsystemhasrecognizedyourWLANadapter.CheckitinyourDeviceManager.Customer:Oh,Ichecked.Everythingisfine.Kevin: Thenyoushouldtrytoconfigureitthecorrectway.OpenPropertiesinterfaceforTCP/IPinyouradapterPropertiespage,andletthesystemautomaticallyobtainitsIPandDNSaddress.Customer:Iunderstand.Iwilltrytodothat.ThanksKevin: Anytime.Thankyouforyourcalling.Dictationproducts’modelsandkeyterms(Ring~~~~~)A:____________________.CanIhelpyou?B:Goodmorning.I____________________thatyouarerecallingyour_______________.A:Yes.B:I’dliketoknowifthebatteryofmycomputeris___________________.A:Whatmodelareyouusing?B:Latitude_____________.A:Willyoutellmethe______________?B:________________?Whatisaservicetag?A:Itisakindofserialnumber.Itisonthebackofyourcomputer.B:Yes,Ihavefoundit.Itis_____________.A:Couldyoutellmeyourbatteryserialnumber?B:Itis_____________________.A:I’msorry.Yourbatteryisnotontherecalllist.B:Sorrytohearthat.Butmybatterydoesnotlastverylong.A:Well,a_____________canbeaffectedbymanyfactors,suchassomedrivesandsoftwarewhicharepowerconsuming.B:_________________.Thankyouverymuch.A:Youarewelcome.Transcript3(Ring~~~~~)A:DellTechnicalSupport.CanIhelpyou?B:Goodmorning.Ireadfromthenewspaperthatyouarerecallingyourcomputerbatteries.A:Yes.B:I’dliketoknowifthebatteryofmycomputerisontherecalllist.A:Whatmodelareyouusing?B:LatitudeD610.A:Willyoutellmetheservicetag?B:Begyourpardon?Whatisaservicetag?A:Itisakindofserialnumber.Itisonthebackofyourcomputer.B:Yes,Ihavefoundit.Itis3TYJP1X.A:Couldyoutellmeyourbatteryserialnumber?B:ItisJP-0Y1338-48630-680-0749.A:I’msorry.Yourbatteryisnotontherecalllist.B:Sorrytohearthat.Butmybatterydoesnotlastverylong.A:Well,abattery’slifecanbeaffectedbymanyfactors,suchassomedrivesandsoftwarewhicharepowerconsuming.B:That’sverykindofyou.Thankyouverymuch.A:Youarewelcome.ThankYou!ThankYou!ThankYou!ThankYou!CommunicateOnline

Section3SpeakingSpeakingUsefulexpressionsFindingoutproblems.Exercise5Jasonhasreceivedacallformaclient,Mr.JoneswantstoknowhowtoactivehisWindowssystem.Whatwouldhimsayinthissituation?（Jason接到客户Jones先生的电话，他希望知道如何激活他的Windows系统。在这种情形下他们将怎么说？）Jason：______________.CreativeSoftware.How______________?Mr.Jones:Oh,goodmorning.ThisisCorrinJones.Iwanttoaskyouhow____________?Jason：Well,(您只要使您的激活程序连接到Internet),andthen(输入您的产品码)。Mr.Jones:That’sall?(听起来很简单啊。非常感谢您。)Jason：（不客气！）Thankyou!

CommunicateOnlineSection4WritingContents

differencenotices

notes

Memos

25*Emails电子邮件Ane-mailletterisaletterwhichissentasane-mailusingacomputer.一封电子邮件是用电脑发送的电子信件。Ane-mailcanbeformalorinformaldependingonwhomyouwriteto.电子邮件的文体正式与否取决于收件人是谁。Tosomeoneyoudon’tknow,makeitabitformal;写给陌生人，文体要正式一些。Tosomeoneyouknowwell,makeitlessformalorinformal.写给熟悉的人，文体可以不用特别正式。26*Important

PointstoRemember谨记下列事项1. Emailislessformalthanawrittenletter.电子邮件没有书面信函的文体正式。2. Emailsareusuallyshortandconcise.电子邮件通常言简意赅。3. Whenwritingtosomeoneyouknowwell,feelfreetowriteasifyouarespeakingtotheperson.当给熟人发电子邮件时，邮件读起来应该就像是和收件人说话一样。4. Useabbreviatedverbforms(He's,We're,He'd,etc.)

可以使用缩写比如：He’s,We’re,He’d等。27*Layoutofanemail电子邮件格式Headerfields电子邮件信头From:

langskill@(thee-mailaddress,andoptionallythenameofthesender)To: fancyworld@(thee-mailaddresses,ando