英语导游服务能力(现场200问+)

一、导游规范知识问答及参考答案（65问）(1)(2)(3)地方陪同导游员；(4)旅游景区Differentiatedbybusiness,whichkindofcategoriestourguidescanbedividedinto?Dividedintofourcategories,namely:NationalLocal(1)熟悉团员情况；(2)熟悉团队特点；(3)Thefirststepofleadingagroupisbeingfamiliarwiththeteam,whataspectsofcontentitmostlyconsistsof?MainlyincludesthreeBeingfamiliarwithgroupBeingfamiliarwithteamBeingfamiliarwithhostingplansandtrip WhatshouldthetourguidedobeforethearrivingofthetouristConfirmthevehiclethetouristgrouptookandtheaccuratearrivaltime:Askclearaccuratetimewiththeinformationofficeoftheairportstrainstationsquay（码头）beforesettingout.Fixthetimeandplacewiththetourbusdriver:guaranteetoarrivehalfanhourinadvance;Tellthescheduleandarrangementoftimeandactivitytothedriverontheway;afterreachingthestationfixtheparkingplace.Checktherightarrivingtimeofthetouristgrouponcemore:arriveattheairport,stationorquayaheadoftime.porterandfixtheparkingplacewiththeluggagevan（行李车）Receivethetouristgroupwithsignsormeetingboardsatthestation:meetthetouristatastriking（突出的）positionatthestationexit,indicate（标明）groupnameandnumberleader’snameornationalguide’snameornameoftouristonthemeetingboard.(1)提前半小时到达接站地点 (2)手持接站牌迎候客人1/(3)核实团队 (4)集合登车 (5)清点行李和人数The\hmain\hstation\hof\htourguides\hservice\hprogram,\hwhich\hseveral\hsteps\haredivided\h\h(\h1\h)\hHalfan\hhour\hearly\hto\hpickup\hpoints.\h(\h2\h)\hhand-held\hstopsigntogreet\hguests\h.\h(\h3\h)Verify\hteam\h.\h(\h4\h)Board\h\h(\h5\h)Inventthe\hbaggage\handthe\h\h(1)监督餐厅提供的餐食是否符合约定标准；(2)回答客人关于餐食方面的疑问；Tourguidesshouldbetimelyinspectingteamineatingmealsofthegroup.Whatarethemaincontentsofinspection?SupervisethemealintherestaurantwhetherisinconformitywiththeagreedAnswerquestionsabouttheUnderstandwhetherthecustomerssatisfiedwiththedishesforlatertargetedWhatthelocalguideshouldpayattentiontowhengoshopping?ModelAbidebytherulesofthetravelagencyrigorously(严格的Knowthetouristswell,andtaketide(趋势atthefloodBeagoodguidewhileProtectthetouristsbenefitsactively.Deliverafarewellspeech,includingRecallingExpressthefeelingofreluctancetoThankstotouristcooperation,andseektheviewsandsuggestionsofWhereservicesarenotinplaceonthejourneyapologizedtotheguestsforyourindulgenceandunderstanding.Expresswishes,hopeonceDeliverafarewellspeechincludingthatfeelsreluctanttopart.表示惜别.expressesgratitudetocooperation.感谢合作2/reviewstraveling.回顾旅程solicitsthesuggestion.征求意见looksforwardtomeeting.(1)讲解当日活动安排 (2)沿途风情、风光导游 Whatshouldalocalguidedoonthewaytoacertainscenicarea?Informthetouristsoftheitineraryofthedayagainincludingthetimeandplaceofmeals,reportthetimeofreachingthetoursite.Reportthenewsifnecessary.CommentonthelocalcustomsandsceneryalongthewayandanswerGivethegroupabriefintroductiontothetouristdestination,especiallythehistoricalvalueandfeature,rousingtheircuriosityofthetoursite.Organizeentertainmentactivities,promotingfriendshipbetweenthelocalguideandthetourists.强调集合时间、地点，提醒游览注意事项 (3)景区内开展导游讲解，并注意清点团队人数；(4)处理突发事件；WhichlinksaremainlyincludedwhenatourguideservicesinonescenicEmphasizethecollectiontimeandplace,toremindVisitingBuyticketstotheBeginthescenicguide,andcountthenumberofteamsHandleWhentouratthescenic,thelocalguideshouldaccompanywiththeteamforfull-missionservice.Whentoursarriveatattractions,whatshouldtourguideGiveahighlygeneralizationforthescenicNotifynotesoftheattraction,residencetime,collectiontimeandplace,featureofthetouristbus.ExplainthesightsindetailwithintheplannedtimeandAfterthetour,giveaBeforegetoffthebus,remindtouriststaketheirbelongings,nextdayforecast,activities,collectiontimeandplace.(1)介绍海关、边检或运输部门相关规定；(2) (5)Touraftercompletingtoursandputanendtooneofthelocaltour,thelocalguideshouldofferthedeliveryservice,includingwhichlinks?Introducecustomsandborderprotection,ortherelevantprovisionsofthetransportsector.Toafarewell3/Arrivetotheairport,stationorwharfGetthetraffictickets,leadingtheteamtoasecurityzoneoraHandletheWhatshouldtheguidedowhileseeingofftheDeliverafarewellspeech:includingthatfeelsreluctanttopart表示惜别,expressesgratitudetocooperation感谢合作reviewstraveling回顾旅程solicitsthesuggestion征求意见,looksforwardtomeeting期盼相逢.Reachtheairportaheadoftime:internationalflightshouldbe2hoursinadvance,domesticflightshouldbe90minsinadvance,andtrainshouldbe60minsinGothroughleavingformalitiesincludingdeliveringtransporttickets,checkingtheluggage.Afterthegroupleaving,thelocalguidecanleave.办理离站手续 WhatanationalguideshoulddowhenaccompanyingwiththeTheconnectionworkbetweenthetravelagencyandthelocalInvolvedinteamQualityofserviceProblemsonthewayThesecuritymanagementduringthefull"Reasonableandprobable"principleisastartingpointthatguidestodealwithvisitors’individualrequirements,whatthemeaningof"reasonable"?Therequirementsofvisitorsarenotillegal,withChineseethics,compliancewithprofessionalethicsoftourguide.Thetouristsdonotbreachofthetourismagreementcontract,anddoesnotchangetheestablishedtravel.Althoughpartofthecontractchangesorthebookchanges.Butvisitorsarewillingtopaytherelatedcosts. Ifatourist’srelativewishestojointhetourgroup,whataretheproceduresaguidemustaccomplish?ProvidethatthereareemptyseatsofthecoachorothervehiclesTheguideshouldfirstgetallowancefromthetourleaderandgroupVerifytheidentityofrelativesandUponapprovalofthetravelagency,theguideisexpectedtoaskthetourist4/ (1)首先应如实地向游客说明原委 (2)诚恳地赔礼道歉(3)Howatourguidetohandlewiththeaccidentthattheguideisnotpresentwhentouristsarrive?(1)First,giveanexplanationoftheeventtovisitors.SincerelyActivelyworktowardsusingwarmandthoughtfulservicetowinthetrustof WhichthreemainchangesoftourismplanandschedulemainlyExtensionoflocaltravelAreductioninlocaltourForcedtochangepartofthe(1)致欢迎词；(2)说明相关事项；(3)介绍本地概况和沿途风光；(4)介绍饭店Whichlinksareincludedwhenalocalguideservicestoagrouponthewaytothefirsthotel?GiveawelcomeDescribetherelevantIntroducelocalprofilesandtheIntroducethehotel (4)Atourleaderinservice,whatdetailsshouldpayattentiontoduetooverseasemergencypreventionandtreatment?(1)Thetourleadershouldfostersafety(2)Guidingtouriststorespectthelocalpopulationandfolklore.(3)Remindingtouristsisagainsttravelrisks.(4)Dealingavarietyofemergencysituationsdecisively,andputtingthepersonalsafetyofvisitorsinthefirstplace.5/TheguideshouldreportthefireimmediatelytotheTheguideshouldinformthetouriststhatthereisafireandleadthemtoasafeplacethroughasafeemergencyexit.Whilefleetingthefire,touristsmustbewarnednottotaketheelevator.Touristsmaybecometrappedintheelevatorduetopowerfailurecausedbythefire.Obeystaffmember’sunifiedcommand.EvacuatetouriststhroughtheextraexitLeadtouriststosavethemselves.Don'ttaketheelevator;usewetthingstocoveroneself,wavecolorfulthingstocallrescuepeople.Helptodealwithrehabilitation(3)WhichaspectscanatourguidereceivetounderstandthepsychologyofBynationality,occupation,age,sex,socialstatusandpsychologicaltogetunderstandingofvisitors.Bymotivationtounderstandtourists’Fromtheperformancesindifferentstagesoftouristactivitiestounderstandthepsychologyoftourists. Howateamleader,anationalguide,aguideandadrivertocooperatefriendlytobetterreception?Respectandsupportforeachother'sTakecareofeachotherinIfaproblemoccurs,accordingtothecontract,argueanalysis,toavoid (3)勇于检讨，把握尺度 (4)不计前嫌，更好服务Inthecourseoftravel,howatourguidetodowhentouristscomplaintothetourguideinthespotbecauseoftheirdamagedinterests?ListeningtothemcarefullyandSincerelyapologyandmakeCouragetoreviewandgrasptheToforgive,andofferbetter(1)政务型团队；(2)宗教型团队；(3)青少年团队；(4)(5)(6)其他成员特殊、旅游目的特殊的团队。Whattypesarespecialpackagetoursincluding?Thetypeofgovernmental6/Thereligion-orientedTheyouthTheseniorAspecialgroupOtherspecialteamswithspecialtourism(1)重视礼貌礼节，认可团员的社会身份；(2) Asatourguideoftheadministrativeteam,whatshouldhepaymoreattentionto?Thepolitenessrituals,socialidentityofanauthorizedNotifyinghisShowingthemainleadershipoftheUnlessexpresslyprovidedinthecontract,notpermittingarrangesdesignated(1)行程要适合孩子的特点 (2)每天的行程不宜过于紧密WhatservicespointsshouldatourguidetakeintheyouthtravelTheitinerarybeingsuitforcharacteristicsofThescheduleshouldnotbetooUnderstandingtheknowledgeareasthatyoungpeopleareinterested,andgraspingthepsychologicalcharacteristicsofyoungpeople,togiveinteractivePayingattentiontothesafety(1)(4)TourguidesfromwhichsilverGroupservicesThepatienceandcareintheExplain,accommodation,cateringandotherservicestargetingmanyreminderThestrokeImplementrelevantpreferentialpoliciestotheHowshouldtourguideservicesforolderExplainSlowtravelspeedSlowdownonToursprocess,themealandcollectiontime.Appropriateextendtime.AccidentsPreventionSelectsuitableattractionsfortheConcernabouttheelderly’sAttentiontodetails.Donotarrangetoomanyeveningactivities.Remindtheelderlytoprotecttheirmoneyanddocuments.Appropriatelyincreasethetimeofgo7/to(1)服务承诺的差异 WhatthecharacteristicstheyareforindependenttourThedifferencesofserviceThedifferencesofferedThedifferencesinsocialstatusofalltheThedifferencesofguests’Comparedwiththepackagetour,therearefivekeyLessamountofMoretimesofShorterreservationMore(1)精心化解矛盾的原则 (2)服务主导的原则(3)服务多样性原则 Facingthecomplexindependenttourgroups,whichserviceprinciplesatourguideshouldadhere?TheprincipleofresolvingconflictsServices-orientedTheprincipleofservicingTheleadingprincipleofbuildingteamWhataretheprinciplesfortheguidetocomplywithwhenservingthetourPositivelystriveforcooperationofRespectauthorityandinterestofotherFoundarelationofmutualRespecteachotherandsharethe Atourguideshouldpayattentiontotheircultivationofaestheticaccomplishment,whatarethewaysofthedevelopment?Accumulatingknowledgeofaesthetics,andcultivatingconsciousnessofImprovingculturalqualityandcultivatingaestheticFocusingonthesummaryextraction,andimprovingaesthetic(1)微笑不语法 (2)先是后非法 (4)避实就虚法Inthepossessionofthegrouptour,visitorsmaymakesomerequirementswhichareimpossibletomeet,whatartsarefortourguidestodeny?Smilinginsteadof8/DenyingaftertheMakeThedeficiencybyavoidingthe Whichcollectionmethodsarethere,bywhichtourguidesareusedtocollectConsultingtheliteratureDeedsofoutstandingtourTrainingandintensiveAlwayspayingattentiontoStrengtheningpracticeand Whatthreefactorsshouldbeconsideredwhentourguidesdeterminetheexplainingtopicofascenicarea?ThecharacteristicsofscenicareasThecharacteristicsoftheexplainingKnowledgereservestheir ThefourprinciplesofguidinglanguagereferCorrectness,asabasicprincipleitrefertospeakinginstandardTobeclearembodythattheguidinglanguageshouldbeTobevividreflectsthattheguidinglanguageisartisticandTobeadaptabilityitmeansthatusinglanguageshoulddependonspecific导游语言的规范性是导游人员在讲解时必须遵守的基本原则，它主要指什么？ Thestandardsoftourguidelanguagearebasicprinciplesthattourguidesmustrespectintheexplanationofatour,whatdotheymainlyreferto?ToproofreadtheexplainingcontentToselecttheappropriatewordstoTograspthelogicalcluescorrectlyintheexplaining表情生动，善于模仿 (3)适度夸大 Whichpointsshouldatourguidenoteinordertoletthetourguidespeechbeimage,vivid,acceptabletothetourists?Wearingavividlook,andbeinggoodat9/Beinggoodatnarratingwithvividlanguage,tobepopularforBeinggoodatusingvividandhumorous(1)情感手势 Whatarethethreemaintypesofgesturesduringthetourguides(1)Theemotionalgestures,(2)theindicategestures,(3)theresemble(1)称谓语言；(2)道歉语言；(3)答问语言；(4)劝说语言；(5)拒绝语言等。Communicativelanguageofatourguideisalanguageformwhentheguidecommunicateswithvisitors,whatkingofformsaretheyincluding?AppellationApologizingQuestionsandanswersRepulsionlanguage,(1)微笑式道歉 Duringtheworkoftourguiding,apologizingisanart,whatdoesitmostlyconsistGuilty-apologizeandso(1)(2)(3)道歉要把握好分寸；(4)道歉应有一Whatthe"threeprinciples"iswhenatourguideapologizestoAnapologymustbeToapologizeinTograspasenseofproprietywhenApologyshouldgetsomecommunicating Whataremainmethodswhenatourguideanswersguests’questions?ThestyleofsharpnessbetweenblackandThestyleofquestioninsteadofSong-weavetoInduced(1)诱导式劝说 Inthecourseoftheguidedtour,atourguideoftenneedpersuadevisitors,whatareseveralwaystousethere?InductionDetourto10/Suggestingthat(1)语义停顿；(2)暗示省略停顿；(3)等待游客反应的停顿；(4)强调语气停Atourguideshouldbegoodatusinglanguagehaltwhenexplainsatourguidespeech,whatarethemainways?AmeaningApauseofomittingbyApauseofwaitingforthereactionofAhaltofthe Questionsandanswersisacommonlyusedmethodinguidingtours,inwhichenvironmentaremainlyused?WhenthetourguideneedtoremindvisitorstoWhenthetouristsmakethemapatheticorWhenthelinkaroundtwoattractionsWhenadjustmentsareneededbecauseasinglestatementtakestoolongto(1)第一种是图文声像导游 (2)第二种是实地口语导游Whattwocategoriesofthewaysoftheguidingservicesareusuallydividedinto?ThefirstisagraphicvideoThesecondisthefieldspeakingtourPractically,graphicvideoguideisasasupplementbutspeakingtourguideisontheground,theformerservicesforthelatter. Guidingserviceisaspecialserviceaimedatprovidingforvisitors,whataretheServiceEconomicCultural(1)工作独立性强 (2)需要很强的责任心 Whatkindofcharacteristicsaretheywhenimplementaguidingservice?TheindependenceoftheworkisTakingastrongsenseofTheintensityofworkisverystrongsothathighly11/Theheightcombinationofmentaland (3)规范服务与个性化服务相结合的原则；(4)平等服务的原则。Principlesofguidingservicearethestartpointwhenatourguidethrowsthemselvesintoaguidework,whatprinciplesare?Theprincipleofguests’firstandqualityTheprincipleofmaintainingtourists’legalrightsandTheprincipleofthecombinationbetweenstandardandpersonalizedTheprincipleofequalWhatarethebasicjobdutiesforatourArranging,organizingandaccompanyingtouriststocompletetourismprojectsProvidingtranslation,explanation,guidingandtravelCoordinatingtherelationshipsandtodealwithProtectingthepersonalsafetyoftouristsandthesecurityoftheirAnsweringquestions,andarrangemeetingsforon-tourArrangetheitinerary（路线）ofvisitsandsightseeingaccordingtothe（合同）signedbetweenthetravelagencyandtheGuidethetouriststoandaroundthesitesandintroducethemChinesecultureandthelocaltourismresources.Arrangeformeals,accommodation,transportation,shoppingandentertainment,andensurethepersonalsafetyoftouristsandthesecurityoftheirproperty.Answertourists’questionspatientlyandhelpthemsolvetheirproblemsduringthejourney.Reporttourists'opinionsandsuggestionstothetravelagencyand,ifnecessary,helptoarrangemeetingsforon-tourfeedback.(1)安排旅游活动日程 (4)维护安全 (5)处理问题WhataretheresponsibilitiesofalocalTofinishreceptionworkToprovideatourguideandguidingTomaintaintheTodealwiththe12/ Whatcharactersshouldhaveasagoodtourguide?HaveardentlovefortheCherishpostsanddevotewholeheartedlytoObservedisciplinesandobey Tourguidesshouldhaveprofoundknowledge,whichmainlyconsistsPolitical,economicandsocialCulturalPsychologicalandaesthetic Tourguidesshouldhavestrongabilitiestowork,includingwhat?AnabilityoforganizationandAcapabilityofindependentAnabilitytoexplain(1)有效地传达信息 Howaguide’sexplanationtoattracttourists?AunificationofthecontentandGrabtourists’interestHowwonderfulandflexible Whatwelcomespeechformsmainlyare?SpecificationChatRidiculeLyricComfort Whatfeaturesarethereduringanonthewayguide?GuidedtouroflargeGuidedtourofimpurityFlexibleguided(1)专题讲解与一般讲解相结合 13/(3)WhatarethecommonlyusedmethodsforguidesontheByacombinationofthematicexplainedandByacombinationofsequentialexplainedandimprovisationByacombinationofinitiativeexplainandansweryour(1)准确抓住形式美 Howtoconveythebeautyofinformationtovisitorswhenatourguideexplainsanaturallandscape?AccurateformHighlightthecultureDeepensymbolism(1)水蕴含的力量；(2)水包含的温柔；(3)水体现的纯洁；(4)水孕育的无私。Tourguidesinexplainingtothewaterscenic,apartfromappreciationofintuitiveformsoutside,whichculturalcharacteristicsofthewaterstillneedtoexplain?ThepowerofThegentleofwaterThepurityofwaterTheunselfishnessofwater(1)突出形态；(2)突出色彩；(3)突出香味；(4)突出用途；(5)突出寓意。Togivevisitorsaestheticpleasure,whichfeaturesofflowersandgrasstreeneedtobenotedduringatourguideexplaining?HighlighttheHighlighttheHighlighttheGiveprominencetoGiveprominenceto (3)突出古建筑的结构原理 Ifaguidewantstoexplainancientarchitecturallandscapeproperly,inadditiontothenecessaryconstructionofknowledge,whatelsehighlightingshouldhefocuson?HighlightthefunctionalityoftheoldHighlightthestyleofancientHighlightthestructuralprincipleofancientHighlighttheancientarchitecturalprecision WhichaspectsatourguideshallproceedfromwhenexplainsBuddhist14/ExplainthebasicstructureofBuddhistClarifyingthecharacteristicsofBuddhistartandExplaintheideologicalcontentofBuddhist. Whenatourguideexplainsthegrottoes,whichpointsshouldhetakes?ExpressionEngravingThedistributionofPriorityniches WhichresponsibilitiesshouldatourguidemakeduringacateringCoordinationSecurityExplainingthe(1)要有强壮的身体和必需的专业知识；(2)要做好充分的物质准备； WhatmattersshouldpayattentiontowhenatourguideleadanadventuretourTohaveastrongbodyandtherequiredTomakefullmaterialLifearrangementshouldbeToactdecisivelywhendealwithemergency(1)发放旅行证件和机票 (2)协助游客整理行李 Whichlinkstomainlyincludeduringtheoutbound-inboundservicesforatourleaderGiveoutthetraveldocumentsandairAssistthetouristsAssistthetouriststoLeadthevisitorsacceptfrontierchecksandsecuritychecksin(1)接团、致欢迎词 Whatlinksincludeduringascenictourserviceprocess?ReceivegroupandgiveawelcomeNotifymattersshouldbedrawledattentionCarryoutanareaexplanationandrelatedservices,todealwithSendfarewellspeechandrequire15/Howcanaguideavoidthe“incidentofthemissingtourguideuponthetourists’Afteracceptingtheassignment,aguideshouldcheckanddoublecheckthedate,timeandplaceofthetourists’arrival.Onthedayofarrival,theguideshouldconfirmtheinformationandinformthedriverofthetimeandlocationofthearrival.Ifnecessary,theguidecancontacttheorganizingtravelagency,theairportorrailwaystationtoconfirmtheexacttimeofthegroup’sarrival.TheguideshouldsetasideenoughtimetomakesurehearrivesaheadofWhatishesupposedtodoif“anincidentoftakingtouristsbymistake”Ifamistakeoccurswhentwogroupsatthereceptionbelongtothesametravelagency,afterthetravelagencyagreement,localguidesshouldnotexchangethegroupsanylonger,butthenationalguidesshouldexchangethegroups,andapologizetothetourists.Iftheguidemistakesthetourgroupofanothertravelagencyforhisgroup,hisshouldfirstreporttohisowntravelagencyandhanditovertotherighttravelagency.Meanwhileheshoulddoanapologytothetourists.10点去机场接团，到达机场后得知团队航班晚点四个小时，Thelocalguidegoestotheairporttomeetmissionat10o'clockinthemorning,uponarrival,knowthattheteamflightwilldelayforfourhours,howthelocalguidetodealwith?Inquiretotheairportimmediatelytoenquirythetime,causesofflightdelays;verifythatguideshallberescheduledafterreception.Informthetravelagencytochangedining,hoteltime,andtellthebusdriverthetimeoftheflightarrivalinordertogetreadyforthepickupvehicleswork.Fortheflightdelay,activitiesmustbeadjustedintheafternoonandevening,16/dovetailwiththeoperatortocontroltheimplementationofHowalocalguidetoprevent“anincidentoftakingtouristsbymistake”Localguideshouldstrengthentheresponsibilityofwork,andreachesthestationtowaitforhalfanhourearly.Theguideshouldstandontheobviousspotsandraiseclubbannersandthestops,sothatthetour leaderortouristscometocontactconveniently.Theguideshouldtaketheinitiativefromthetourists'characteristics,clothing,travelagentsontheemblemtoanalysisandjudge,andaske.Thesolutionstosolvetheproblemincluding:checkthenameofthetourleader,nationalguideortourists,thegroupnumber,thenumberoftouristsandsoon.Duetoobjectivereasons,atourgroupwantstoleaveaplaceahead,howthetourguidetohandle?Trytoseizethetime,sightseeingarrangementswithinaplancompleted.Wheneverthereareproblems,thelocalguideshouldhavecontingentplansfocusonthelocalrepresentative,themostuniquetouristattractions.Reporttothetravelagencyandconnectwiththedriver,thencheckout,mealback,fordtorecallintime.Toinformoperatortonotifythenextstation,todevelopchangingreception1)由于某种原因或旅行社工作失误造成旅行团没有按原定班次离开本站而导致暂时性的滞留叫误机；Definition:“Anincidentofmissingtheairplane”meansthatthetourgroupdoesnottoarriveattheairportontimeandfailstocatchthereservedflight,thusdisruptingthetravelschedule.DealTheguideshouldfirstreporttheincidenttothetravelagency,andthentrytoappeaseandcalmthetourists.Theguideshouldthencontacttheairlines,trytoputoffthedeparturetimeortakeothermodesoftransportationforalternativemeansfordeparture.Ifnecessary,17/arrangeacharteredMakearrangementsfortheiraccommodationandnecessaryDuringtheirstay,theguideshouldinformthenextstopintime,modifiedtravelscheduleandinformtherelatedparties.Ifthegroup’sdelayrequiresthemtostayon,themanageroradministrationstaffofthetravelagencyshouldmakeanapologytothetouristsonbehalfofthetravelWriteouttheaccidentreport,statethecauseandresponsibilityofaccident.Thepersonwhocausedtheincidentshouldbefinedfortheloss.Guidesonhowtoprevent“anincidentofmissingtheairplane”toThelocalguideandthenationalguideshouldfinishthetrafficimplementworkofoffsitetrafficticketsinadvance,checkandconfirmthedate,flight,destinations,andsoon.Contacttravelagentatanytimeduringthemission,toaskwhetherchangeinBeforedeparture,don'tarrangegroupstotheattractionswherearecomplex,don'tscheduleyourteamtocrowdedplacestoshoporfree.Scheduleplentyoftimetotheairport,ensurethetourgroupsarrivetotheoffsite10点机Becauseofthebadweather,theplanedoesnottakeoffontimetoShanghai,postponeduntiltheevening.Butairportannouncedthecancellationofflightsonthedayat10o'clock.Foreignguestsarefeelingdown,yelledandwereextremelydissatisfiedwithyou,howthelocalguidetodealwith?Toexplainthesituationtothevisitorsintime,andfullystabletouristImplementthenextday'searliestflightsimmediatelyandarrangematterssuchasSolveaccommodationproblemsforNotifyvisitorsthetimeofmorningcall,breakfast,luggageanddepartureofthenextday.18/Informtravelagenciesoperatordepartmentsnotifythenextlegof ThetimewhenaKoreatourgrouparrivedatshuangliuairportwas8inthemorning,thelocalguidemetatrafficjamonthewaytotheairport,whenarrivingattheairportis8:40A.M.,howthelocalguidetohandle?Thisis“anincidentoftakingtouristsbyTourguidemustsincerelyapologizetoDescriptthetrafficsituationDothefollow-upserviceworkenthusiastically,tomaketouristsunderstanding.Becauseofthesnowstorm,theairportwasshutdown,thetouristtimeneedtobeextendedtoonedayinthiscitytocontinuethetravelling,whatshouldlocalguidesReporttothetravelagencyimmediatelytorescheduletheaccommodation,vehiclesandothermatters.Adjustthereceivingplan,appropriately,addtheadditionoftouristspots,appropriatelyextendthetimeofvisitingthemajorattractions,culturalactivitiescanbearrangedintheeveningtoregulatingtourists’emotion.Maintainingcloseliaisonandplanningandcontrollingpersonnel,implementationofvisitordepartureflightsthenextday.InformthenexttravelBecauseofthetouristhighseason,ticketbookingmetproblems,travelagencyhadtoarrangeovertimeplanetoleaveearly.Howtourguidetocoordinate?Trytoco-ordinatewithnationalguideandtheleader,andindicatethereasonforchangetogetthevisitorsunderstandingandsupport.ClarifytheremedialMakefulluseofeffectivetimetoscheduleguestsvisitlocalattractions,and19/thechangeofplanningtothesponsortravelagencyandthenextlocaltravelToobtaintravelagency’sauthorizationandadequatecompensationtotheThelocalguideisleadingaforeigneducationaltourgroupgosightseeingatonespot,suddenly;onetouristfoundhispassportlost.WhatshouldaccompanytourguideTheguideshouldhelpthetouristrecallwhetherhehasleftthepassportwithsomeoneelseorputitsomewhereelse.Afterconfirmingtheloss,heshallreporttothetravelagencyforthefirsttime,askingthetravelagencyforacertificate,thencombinewiththevisitortorelevantdepartmentsbythestaffwithareplacementaccordingtotheprocess.ThecostsarecoveredbythememberAforeignvisitorwithvaluablesstolenduringthetourisminourcountry,whatshouldaccompanytourguidesdo?Identifystolen,theguideshallimmediatelyreporttoPublicSecurityBureau,travelagenciesandinsurancecompaniestohelpsearchforclues,andstrivetosolveassoonaspossible.Ifthestolenitemswasn’tfound,theguideshouldassistlosterwithtravelagentcertificatetothelocalPublicSecurityBureautogainthestolenissuedcertificate,sothatvisitorcaninspectswhenreturntocustomsorclaimstotheinsurance.ComfortthelosertoalleviateunpleasantOneJapanesetouristlostluggageonaninternationalflighttoChinawhatshouldthelocalguidedo?HeshouldknowmoreinformationtohelpfindcluestoassistvisitorsintheairlineHelpsolvetheinconveniencecausedbecauseoflost20/Ifcannotfindtheluggage,heshouldgettherelevantinformationandprocedurestohelptouristclaimtotheairline.AKoreatourgroupwillleaveacitybytrain,suddenly,avisitorfindhiscamerazoomlenslostandcan'trememberwhereheleft.Aftertheregimentarrivinginthemorning,theywillreturnthatnight,whatshouldaccompanytourguidedo?Comfortthetouristandlethememorythetimeandplaceofthefinalusing,andactivelyhelptofind.Recordtheguest'sname,addressandtelephone,inordertoreturnittoitsownerafterfound.Aftertheguestleft,iffound,shouldseektotransfertovisitor,costsincurredbyvisitortotakecareofhimself.Ifnotfound,travelagencyshoulddescribeindetail,andWhenshoppingwithalocalguideinalargemarket,becauseofthecrowded,atouristsuddenlyfoundhiswalletmissing,whatshouldthelocalguidedo?Comfortthetouristandanalysisthetimeandtheplacemaybemissing