当代商务英语听说教程1（第二版）课件：What can I do for you

WhatcanIdoforyou

Part1PracticalListening&Speaking

A.WordstudyWorkwithyourpartnertofillintheblanksusingthewordsontheleftcolumn.Listenandcheckyouranswers,andthenfollowtherecording.A.WordstudyreceptionrestroomreceptionistcorridorappointmentconferenceroomsigninginCustomerServicesDepartmentexpectingFinanceDepartmentblackcoffeecanteenelevatorworkstationshow…aroundcubicleA.Wordstudy1)Idon’thavemyown______.Ishareanofficewith3colleagues.2)My_________isverysmall.IwishIhadalargeone.3)Ilovethefoodinourcompany’s______.It’sreallygood.4)Couldyoutellmewheretheis?Ineedtotalktooneofyouraccountants.5)A_____________istheplacewheremeetingsareheld.6)Couldyoushowmewherethe_______________________is?7)Wouldyoulikemeto____you______thecompany?8)Excuseme,couldyoutellmewherethe______is?Ineedtogodownstairs.cubicleworkstationcanteenconferenceroomCustomerServicesshowaroundDepartmentelevatorA.Wordstudy9)I’dliketodrinkacupof__________.10)The_______isoppositethereception.TheGents’

isontheleft.11)Pleasegoalongthe______andturnleftattheendofit.Hisofficeisthesecondoneonyourright.12)WhattimeisMr.Jackson________you?13)Beforewegoupstairs,wouldyoumind________first?14)I’mJohnDawson.I’vegotan___________withMr.DonSmith.15)Iworkasa__________atCognizant.16)Jack,thereissomeonewaitingforyouatthe_________.Canyoucomeherenow?blackcoffeerestroomcorridorexpectingsigninginappointmentreceptionistreceptionB.FunctionallisteningR=ReceptionistV=VisitorR:Goodmorning.CanIhelpyou?V:Goodmorning.I’vegotanappointmentwithSandyYang.Myname’sHarryLindenfromAMT.R:WelcometoDSN,Mr.Linden.1)______________________?V:OK.R:Pleasesignyournamehere,andalsowritedownthenameofthepersonyouarevisiting.Thisisyourvisitingcard.V:Thanks.R:2)_______________________________?V:Halfpastten.R:Justamoment.I’llseeifshe’sfreenow.V:Thankyou.TaskOne（Receivingvisitorsatthereception）：Listentotherecordingandfillintheblanks.WouldyoumindsigninginfirstWhattimeisMs.YangexpectingyouB.FunctionallisteningR:I’mafraidshe’sinameetingrightnow.Wouldyoupleasesitdown3)_____________________?CanIgetyousomethingtodrink,teaorcoffee?V:Yes,thanks.Coffee,please.Blackforme.R:Hereisyourcoffee.V:ThanksAfewminuteslaterR:Mr.Linden,4)_______________.Doyouknowwhereherofficeis?V:No,Idon’t.R:It’sonthesecondfloor.Comeoutoftheelevatorandturnright.It’stheseconddoorontheleft.V:Thankyou.R:Notatall.andwaitforafewminutesyoucangoupnowB.Functionallistening1)Mr.Hill’sfirstdayinthecompanyisnotinteresting.2)Oppositereceptionistherestroom.3)ThereisnoCustomerServicesDepartmentinthecompany.4)TheroomnexttotheFinanceisSalesDepartment.5)Thecanteenisopenonlyatlunchtime.TaskTwo(Showingsomeonearoundthecompany):Listentotherecordingandcheck(√)TrueorFalse.TrueFalse√√√√√C.LanguagecheckTaskOne:Greetingvisitorsatreception★GreetingvisitorsF:Goodmorning,sir.HowmayIhelpyou?M:Yes,Ihavean___________withMr.HenryJackson.★

Askingforvisitors’nameandvisitingtimeF:MayIhaveyournameplease?M:MynameisPeterHenderson.F:________toRUP,Mr.Henderson.Couldyou____yournamehere,andalsowritedownthenameofthepersonyouarevisiting?M:Yes,certainly.F:WhattimeisMr.Jackson________you?M:Halfpasteleven.Workwithyourpartnertofillintheblanksinthefollowingconversations.Thenlistenandcheckyouranswers.appointmentWelcomesignexpectingC.Languagecheck★

OfferinghelpF:Justamoment.I’llseeifhe’sfreenow.I’mafraidhe’s____________rightnow.Wouldyoupleasesitdownandwaitforafewminutes?M:OK.Thankyou.F:CanIgetyousomethingto_____,teaorcoffee?M:Yes,thanks.Coffee,please.Blackforme.★

GivingdirectionsF:Mr.Henderson,youcangoinnow.Doyouknow______hisofficeis?M:No,I’mafraidIdon’t.F:Whenyougetin,turnright.Goalongthecorridor_____theendandthenturnleft.Hisofficeisthesecondone__theright.M:OK.Firstright,thenleft.Thanksalot.inameetingdrinkwhereuntilonC.LanguagecheckTaskTwo:Showingsomeonearoundthecompany★

OntherightandleftF:Thisway,please.Asyoucansee,onthe___istheconferenceroom,andonthe_____istheHRDepartment.M:Yes,Isee.★

Goingdown/alongthecorridorF:Aswegoalongthe_______,hereistheSalesDepartment.M:OK.★

OppositeandnexttoF:_______theSalesDepartmentistheMarketingDepartment.M:Yes.F:AndtheFinanceDepartmentis______theMarketingDepartment.M:OK.★

GoingaroundthecornerF:Aswe________thecorner,hereisthecoffeeroom.M:Ohyes,veryimportant.F:Themiddleareaisforsalespeople.Andyour_________isrighthere.M:Thankyouverymuch.leftrightcorridorOppositenexttogoaroundworkstationD.ControlledpracticeYourpartnerisareceptionist.Worktogethertomakeadialoguebasedonthefollowingflowchart.Listentotherecordingofamodelanswer,andthenfollowit.D.ControlledpracticeE.Businessculture1)Doyoushakehandswhengreetingpeople?2)Isyourhandshaketight(紧的)orloose(松的),shortorlong?3)Doyouuseanyotherbodylanguagewhengreetingyourfriends?4)HowdopeopleshakehandsinEnglish-speakingcountries?Workwithyourpartnertoanswerthefollowingquestions.Thenlistentotherecordingandfillintheblanks.E.BusinesscultureHandshakeCustomsWhenpeoplegreet,theyusuallyshakehands,butthewayofshakinghandsvariesfromoneculturetoanother.Herearesomeexamples.

E.BusinesscultureTheUnitedStates:Businesspeopleshakehandswhentheyarefirstintroduced.Thehandshakeis_____and_____.FormostAmericans,aloosehandshakesuggestsdishonesty（不诚实）orinsincerity（不真诚）.Whenpeopleshakehands,theylookateachother’s____.Friendsandfamilymembersoftenhugorkissonthecheek（面颊）whentheyseeeachother.Inthese________,menoftenkisswomenbutnotothermen.tightshorteyessituationsE.Businessculture

India:Businesspeoplehaveatightandshorthandshakewhentheygreet.However,thetraditionalwayofgreetinginIndiaisto____yourhandstogetherbelowyourchin(下巴),nodandbowslightly,and___‘namaste（印度合十礼）’.Besides,Indianmendonotgenerallyshakehandswithwomen___ofrespect.holdsayoutE.BusinesscultureKorea:Menbowslightlyandshakehandsto_____eachother.Womendonotusuallyshakehands.Toaddresssomeonewithhisorherfullname,thefamilynamecomesfirst,thenthefirstname.

China:Likemostotherpeopleinthe_____________,Chinesebusinesspeoplealsoshakehandsintheirfirstmeeting.However,thehandshakeinChinaisabitlooseandlong.greetbusinessworldPart2Businesstalking

A.PairworkTaskOne:Therearetwoconversationsmixeduphere.Conversation1isbetweenavisitorandthereceptionist.Conversation2isbetweenthevisitorandthepersonhehascometosee.Workwithyourpartnertoputtheconversationsinthecorrectorderandpracticethem.A.Pairwork1)Thankyouforseeingmetoday.2)Thankyou.Here’smine.3)Hello,mynameisRobertBurtonandI’mheretoseeMr.Richardsoninsales.4)Hello.I’mDonRichardson.5)Nicetomeetyou.6)You’rewelcome.7)Goodmorning.CanIhelpyou?8)Justamoment,please.He’llbedowninamoment.Pleasetakeaseat.9)Nicetomeetyou,too.10)Hello.I’mRobertBurton.11)Thankyou.12)Hereismynamecard.A.PairworkR:Goodmorning.CanIhelpyou?V:Hello,mynameisRobertBurtonandI’mheretoseeMr.Richardsoninsales.R:Justamoment,please.He’llbedowninamoment.Pleasetakeaseat.V:Thankyou.R:You’rewelcome.Key:Conversation1:7)-3)-8)-11)-6)A.PairworkD:Hello.I’mDonRichardson.R:Hello.I’mRobertBurton.D:Nicetomeetyou.R:Nicetomeetyou,too.D:Hereismynamecard.R:Thankyou.Here’smine.D:Thankyouforseeingmetoday.Key:Conversation1:4)-10)-5)-9)-12)-2)-1)A.PairworkTaskTwo:Readthefollowingconversationinwhichavisitortriestogetpastasecretary.Workwithyourpartnertoputtheconversationinthecorrectorder,andpracticeit.A.Pairwork1)Goodmorning.MynameisTomBruce.IwonderifImighthaveawordwithMr.Rodgers?2)No,Idon’t.3)Itriedtoringhiminadvance,butIcouldn’tgetthrough.WouldyoupleasetellhimI’mhere,please?4)Itshouldonlytakeafewminutes.Isheinhisoffice?5)Yes.Isee.Idon’tmindwaitinguntilhe’sfree.6)Yes,coffeeplease.Blackforme.7)Thankyou.A)Yes,heis,buthedidaskmenottointerrupthimforthenextfewminutes.Heisaverybusyman,youknow.B)OK.Pleasehaveaseat.Wouldyoulikesomethingtodrink,teaorcoffee?C)IthinkMr.Rodgersisfreenow.I’lltellhimyou’rehere.D)Hereisyourcoffee.E)I’mafraidhecan’tseeyouwithoutanappointment.6)Yes,coffeeplease.Blackforme.F)Doyouhaveanappointmentwithhim?G)I’mafraidheisnotavailableatthismoment.B.RoleplayTaskOne:Youareareceptionist.Yourpartnerisavisitor.Lookatthisofficefloorplan.Taketurnsinpracticinggivingdirections.Hereisanexample:B.RoleplayA:CanyoutellmewhereJohnBrown’sofficeis?B:Comeoutoftheelevatorandturnright.It’stheseconddoorontheleft.JeanShawTomBruceJohnnyWalkerRestroomSandyLeeJohnBrownRobertHansonKateSandraVickyMorganElevatorJanetDominiqueSophiaRobbinsB.Roleplay◊

Thisway,please.Hereisthe...◊Oppositereceptionis...◊

Ontheright/leftis...◊Aswegoalong/downthecorridor...◊Aswegoaroundthecorner...◊

Nexttotheconferenceroomis...◊Attheendofthecorridoris...TaskTwo:YouareanHRassistant.Yourpartnerisanewemployee.Lookatthefloorplanbelow.Showyournewcolleaguearoundthecompany.The‘tour’startsatreception.Usethefollowingexpressions.Ifyouworkinacompany,pleasedrawitsfloorplanandrole-playasimilarconversation.B.RoleplayPart3ListeningPractice

A.ListeningfocusPhonetics:Wordstress&sentencestress1.WordstressInEnglish,wedonotsayeachsyllable(音节)ofawordwiththesameforceorstrength.Wesayonesyllableveryloudlyandalltheothersyllablesveryquietly.Thisiscalledwordstress.Englishspeakersusewordstresstocommunicaterapidlyandaccurately.Ifyoudonothearawordclearly,youcanstillunderstandthewordbecauseofthepositionofthestress.Rememberonewordhasonlyonestressandwecanonlystressvowels(元音),notconsonants(辅音).A.ListeningfocusExample:exami′nation′carefully1)become2)expect3)discover4)national5)active6)silent7)automatic8)success9)apartment 10)Italy11)window12)hospital13)magazine14)Chinese15)thirteenTaskOne:Listentothetapeandmarkthestressofeachwordyouhear.′′′′′′′′′′′′′′′′A.ListeningfocusExample:a′nice′park1)goforawalk2)everytwohours3)outofsight4)littledropsofwater5)thefirstturningonyourright6)putitthere7)waitforhim8)assoonaspossible9)waitandsee10)makeitrightTaskTwo:Listentothefollowingphrasescarefullyandmarkthewordsthatarestressed.′′′′′′′′′′′′′′′′′′′′′A.Listeningfocus2.SentenceStressSentencestressreferstothesituationinasentencewherenotionalwordssuchasnouns,verbsandadjectivesarestressedwhilefunctionwordslikearticles,prepositions,conjunctivesareusuallyunstressed.A.ListeningfocusExample:Youarewelcome.1)Romewasnotbuiltinaday.2)One’snevertoooldtolearn.3)Shewasoneofthoseprettyandcharminggirls.4)Thetwopartiestalkedforaweekbeforetheysignedthecontract.5)Nooneknewhowshecouldmanagealonetobringupherfivechildren.TaskOne:Listentothefollowingsentencescarefullyandunderlinethewordsthatarestressed.A.ListeningfocusIthinkheshouldgetthejob.Meaning:Nobodyelsethinksheshouldgetthejob.Ithinkheshouldgetthatjob.Meaning:That’sreallywhatImean.Ithinkheshouldgetthatjob.Meaning:Nobodyelseshouldgetthatjob.Ithinkheshouldgetthatjob.Meaning:Inmyopinionit’srightthathe’sgoingtogetthatjob.Ithinkheshouldgetthatjob.Meaning:Heshouldhavetoearn(beworthyof,workhardfor)thatjob.Ithinkheshouldgetthatjob.Meaning:Heshouldgetanotherjob.Ithinkheshouldgetthatjob.Meaning:Maybeheshouldgetsomethingelseinstead.TaskTwo:Considerthemeaningofeachofthefollowingsentenceswiththestressedwordinboldtype.Readeachsentencealoudandgiveastrongstresstothewordinboldtype.A.ListeningfocusTaskThree:Sayeachsentencealoudusingthestressedwordmarkedinbold.Matchthesentenceversionwiththemeaningontheright.A.Listeningfocus1)Isaidshemightconsideranewhaircut.2)Isaidshemightconsideranewhaircut.3)Isaidshemightconsideranewhaircut.4)Isaidshemightconsideranewhaircut.5)Isaidshemightconsideranewhaircut.6)Isaidshemightconsideranewhaircut.7)Isaidshemightconsideranewhaircut.A.Itwasmyidea.B.Don’tyouunderstandme?C.Notjustahaircut.D.Sheshouldthinkaboutit.It’sagoodidea.E.It’sapossibility.F.Notsomethingelse.G.Notanotherperson.B.DictationBlood!Yes,therewasbloodallaroundme!Yousee,wehadbeentravelingthatdaywhen(1)________theaccidenthappened.NowasIsatthere,itwas(2)_______torecognizethelorry.Everythingwas(3)_____quiet.Nothingmoved.NowasIsatthere,I(4)_______something—Icouldfeelnopain.ThenIsawsomepeoplecoming(5)_______me.Isawtheywerepolicemen.Theylookedatallthedeadbodies.ThenIcouldseetheywere(6)________toseethatIwasalive.Sotheyhelpedmetoahospitalcar.Thepeopleatthehospitalsaidtome,“Wecannotunderstandhowyou(7)_______fromsufferingharminthat(8)_______!”TheyfoundIwasnotharmedinanyway.TaskOne：

Listentotheshortpassagetwiceandputinthemissingwords.suddenlydifficultdeadlyrealizedtowardssurprisedescapedaccidentB.Dictation1.I’dliketomakeareservationfortwonightsformyfamily.2.Doyouwantasingleroomoradoubleroom?3.Iwanttohaveacornerroomwithwindowsfacingsouth.4.He’sgoingtoshowmeroundallthefamousplacesinthiscity.5.Wouldyourecommendsomescenicspotstoseehere?TaskTwo:You’regoingtohearfivesentences.Repeateachsentenceyouhear.Thenlistenagainandwritedowneachsentence.Checkyouranswerwhenyoulistenforthethirdtime.C.ConversationsConversation1NewWordsandExpressions1)assemblyline（工厂产品的）装配线2)impressive给人深刻印象的3)annualoutput年产量C.ConversationsTaskOne:Listentotheconversationandfillinthetableaccordingtowhatyouhear.1)Timetheproductwaslaunched2)Numberofemployeeshere3)Numberofemployeesoverseas4)AnnualoutputAmonthago.Over20,000.300.Onebillionpiecesayear.C.Conversations1)Theystartedtheirvisitfromthewarehouse.2)Thelatestproductisofhighperformance.3)Theplanthasofferedmanyjobopportunitiestothelocalcity.4)Theproductionhasagreatpotential.5)Thebuildingoppositethemistheproductionshop.6)Theplantcancopewithurgentorderswithoutanyproblems.TaskTwo:Listentotheconversationagainanddecidewhetherthestatementsyouheararetrue,false,ornotmentionedintheconversation.Putatickinthecorrespondingbox.C.ConversationsStatementsTrueFalseNotmentioned1)2)3)4)5)6)√√√√√√C.ConversationsConversation2NewWordsandExpressions1)luggage行李2)roundtheclock昼夜不停C.Conversations1

Thewomanwillstayinthehotelforonedayandonenight.()2

Thehotelroomhasabeautifulview.()3

Theliftwilltakethewoman’sluggageupstairs.()4

Personalidentificationisrequiredbeforecheckingin.()5

Guestswillmissbreakfastiftheygetuplate.()6

Thewomanwon’tgetupverylatethenextmorning.()TaskOne:Listentotheconversationanddecidewhetherthestatementsyouheararetrue(T)orfalse(F).FFFTTTC.ConversationsTaskTwo:Listentotheconversationagainandfillintheblankswithwhatyouhear.ThehotelroomthemanwillstayinTheservicesthehoteloffersWitha________________,from__to__Facing______________________theluggageOn_______________________pernightshowerBreakfast710theparkAboywillseeto5thfloorMorningcall＄145D.PassageNewWordsandExpressions1)facility设备2)house收藏；安置3)humanity人文科学4)circulation流通5)periodical期刊，杂志6)Issue