酒店服务英语课件 4 客房订餐服务

酒店英语

客房订餐服务

OrderingtheroomserviceRoomService

Ordering

RoomService

回答问题

AnsweringthefollowingquestionswhatisRoomService?Clues:FoodandBeverageDepartment,ordertheirfood,knobmenu,deliver,byroomattendants

Roomservice,alsocalledFoodDeliveryService,referstotheserviceprovidedbyRoomServiceSectioninFoodandBeverageDepartmentinahotel,whichmeansguestscanordertheirfood(snack,breakfast,lunch,dinner,wine,etc)viatelephoneormarkingdowntheknobmenu,thenthefoodwillbedeliveredbyroomattendantstotheirroom.引入Leading

Orderingroomservice引入LeadingBreakfastDoorknobMenuDNDsign操练一drillonebreakfastservedinthehotelBreakfast:

Continentalbreakfast欧陆早餐/欧式早餐

Englishbreakfast英式早餐

Americanbreakfast美式早餐操练二drilltwoContinentalbreakfast欧陆早餐/欧式早餐

欧式早餐菜单：

1.水果或果汁

果汁又分为罐果汁(cannedjuice)及新鲜果汁(freshjuice)grapefruitjuice葡萄柚汁

tomatojuice蕃茄汁

orangejuice橙汁

pineapplejuice凤梨汁/菠萝汁

grapejuice葡萄汁mixedvegetablejuice什锦蔬菜汁

Continentalbreakfast欧陆早餐/欧式早餐2.谷类Cereals[ˈsiəriəl]cornflakes[fleik](玉米片),3.吐司和面包

toastwithbutter是指吐司和牛油是分开的。butteredtoast是指把牛油涂在吐司上面biscuit[ˈbiskit]饼干

croissant[krəˈsɑ:nt]牛角面包Continentalbreakfast欧陆早餐/欧式早餐4.饮料Beverages（指咖啡或茶等不含酒精的饮料）coffee:

whitecoffee是指加牛奶（milk）或奶精(cream)的咖啡。

blackcoffee不加牛奶或奶精的咖啡。

tea:（茶）一般是指红茶而言

blackteagreentea(早餐较少）Americanbreakfast

美式早餐美式早餐与欧陆式早餐相同的项目：

cornflakes，teaandcoffee，toastandbutter，juice不同项目：sausage，eggsandbacon，sometimesbeansAmericanbreakfast--eggsFriedEgg煎荷包蛋Sunny-sideUp单面煎（蛋黄在上）Sunny-sideDown单面煎（蛋黄在下）Over-easy双面煎（不熟）

Over-hard双面煎（熟）BoiledEgg水煮蛋SoftBoiledEgg水煮蛋（嫩）

HardBoiledEgg水煮蛋（老）ScrambledEgg炒鸡蛋Omelet蛋卷音频R:roomservicewaiterH:Mrs.HoverR:Goodmorning,roomservice,whatcanIdoforyou?H:I’dliketobookyourroomserviceforbreakfast.R:Weofferthreetypesofbreakfast:American,continentalandChinese.Whichonewouldyoulike?H:Whatdoesacontinentalbreakfasthave?R:Orangejuice,toastwithbutter,coffeeortea.H:I’lltakeitR:CoffeeorteaH:Coffee.I‘dliketobookaChinesebreakfastformyhusband.Whatdoesitcontain?R:Ricenoodles,meatpie,sweetdumpling,soybeanmilkandboiledegg.Youcanchoosefromthem.音频H:Ricenoodles,meatpieandsoybeanmilk.AndI’dliketwoboiledeggsaswell.R:Howwouldyoulikeyoureggs?H:SoftboiledR:MayIhaveyournameandroomnumber,please?H:Mrs.Hoverinroom1835R:Letmeconfirmyourorder:Mrs.Hoverinroom1835hasbookedacontinentalbreakfast;ricenoodles,meatpie,soybeanmilkandtwosoftboiledeggs,isthatright?H:Exactly.Isthereanextrachargeforroomservice?R:Weadd10%servicechargeH:Ok.PleasesendthemassoonaspossibleR:Yourorderwillarrivein20minutes,seeyou.Serviceprocedure

服务程序Greetings

1Gettinginformationfromtheguest

2Confirmingwhattheguestordered3Expressingthewishes

41）Gettinginformationfromtheguest:2）whattheguestwant;thespecialdemandsforcooking;3）guest’snameandroomnumbertellingtheguesttheorderwillbereadysoonServiceprocedure操练三drillthreeSentencesineachprocedure

常用英文表达Goodmorning/,roomservice,whatcanIdoforyou?a.Weofferthreetypesofbreakfast..,whichonewouldyoulike?b.Whichbreakfastwouldyouprefer?Americanorcontinental?c.Whatkindofjuicewouldyoulike?Grapefruitororange?d.Wouldyoulikehamorbaconwithyoureggs?e.Howwouldyoulikeyoureggs／steak?f.What’syourspecialrequestforcooking?/MayIknowyourspecialrequestforcooking?g.MayIknow/haveyournameandroomnumber?Greetings

1Gettinginformationfromtheguest

2Sentencesineachprocedure

常用英文表达a.Letmeconfirmyourorder…..isthatright/correct?b.May/canIjustreadthatbacktoyou,sir/madam?c.Iwilljustconfirmittoyou,sir/madam.Thatis……d.Soyourorderis…….a.Itshouldbe(here)withyouin20minutes,sirb.Itshouldbereadyinaboutanhour,madamc.Youshould/cangetitinabout30minutes.d.Thankyouforyourcalling.HaveanicedayConfirmingwhattheguestordered3Expressingthewishes

4Guest:Hello,RoomService.ThisisRoom489.I’dliketoorderbreakfastfortomorrow.Staff:

Yes,sir.Whatwouldyoulike?Guest:We’dliketostartwithfruitjuice,orangeformeandgrapefruitformyassistant.Freshjuice,please.Notcannedorfrozen.Staff:Right,sir.Onefreshorangeandonefreshgrapefruit.Guest:Good.Andthenbacon,eggandtomatoforme,twosoft-boiledeggsformyassistant.Andtoast,

butterStaff:Yes,sir.Andisitteaorcoffee?Guest:Onecoffee,withmilandonehotchocolate,unsweetened,please.Staff:Certainly,sir.Andwhenisitfor,please?Guest:Oh,about8:30a.m.Wouldbefine?Staff:Fine,andcouldIhaveyournameandroomnumber,please?Guest:It’sMr.andMrs.White,Room489.Staff:Thankyou,Mr.White.

conversation训练一Practiceoneconversation

R:Goodafternoon,roomservice.HowmayIhelpyou？G:Iwouldliketohavemybreakfastinmyroom.R:Sure，wehaveContinentalandAmerican,whichonewouldyouprefer?G:whatdoesaContinentalhave?I’monadiet.Doyouhaveanythinglight?R:Oh,Isee.Madam.ContinentalisreallylighterthanAmerican.AndMayIsuggestatryofafruitplatterG:Oh,that’sagoodidea.Whatfreshfruitdoyouhave?R:Wehavemangoes,grapes,plums,melonsandpeaches.G:CanIhavesomeofeach?R:Ofcourse.WhataboutsomeotheronesthattheContinentalhave?G:That’sfine.Acupofcoffee,toastwithbutterandsomecornflakes.R:blackcoffeeorwhitecoffeeconversation

G:black.Idon’tlikecoffeewithmilkorsugar.R:Somadam,youorderedafruitplatterwithmangoes,grapes,plums,melonsandpeaches,acupofblackcoffee,toastwithbutterandsomecornflakes.Isthatright?G;that’sright.R:MayIhaveyournameandroomnumber?G:MillerinRoom815R;MissMiller,thankyouforyourcallingandyourbreakfastwillbereadyin15minutes音频填空listeningpartofroomservice

Senario:JohnRobertcallstoorderContinentalbreakfast.Goodmorning,roomservice,MayIhelpyou?I'dliketohavebreakfastinmyroom.Certainly,sir._________,AmericanandContinental.Whichonewouldyouprefer?Whatdoescontinentalbreakfasthave?Chilledorangejuice,_________________________.Thatwouldbefine.I'lltakeitand___________,please.

深化一ImprovementonelisteningpartofroomserviceIsee,MayIhaveyournameandroomnumber,please?Sure,it'sJohnRobertinRoom3201_________,Mr.Robert,inRoom3201,Continentalbreakfast,whitecoffeewithtwosugars.Isthatright?Exactly_________soon,andthankyouforcalling.

situationalroleplay

情境对话R:Goodafternoon,roomservice.HowmayIhelpyou？G:Doyouhaveanythinglight?I’monadiet.R:MayIsuggestafruitplatter?G:Oh,that’sagoodidea.Whatfreshfruitdoyouhave?R:Wehavemangoes,grapes,plums,melonsandpeaches.G:CanIhavesomeofthem?R:Sure,whatkindoffruitwouldyoulike?G:That’sfine.Makesuretohavesomepeachesandgrapesandsomestrawberriesifyouhave.训练二Practicetwosituationalroleplay

情境对话R:Noproblem.Anythingelse?G:Well,yes…myhusbandwouldalsolikesomethinglight.R:Ourchickensaladsandwichisdelicious.G:He’lllikethat.R:Atwhattimewouldyouliketobeserved?G:Justasecond.I’llcheckwithmyhusband…Assoonaspossible,becausewe’llgooutaftereating.R:Noproblem.Yournameandroomnumber,please?G:AmySmithinRoom815.R:Thankyouforcalling,Mrs.Smith.We’llsendyouyourorderwithin10minutes