民航运输服务龚娜娜课件

民航运输服务主讲人

龚娜娜主讲：

龚娜娜Lecturer:GongNanaWelcomeAboard欢迎登机TeachingObjectivesMasterthebasicwordsandexpressionsaboutwelcomingaboard.

Understandwhatandhowtoguidepassengersaboard.Establishagoodsenseofservice.KeypointdifficultpointPolitenessdelightspolitepeopleaswellasthosewhoaretreatedwithcourtesy.-MontesquieuHowcanweguidepassengersABOARD?ABOArrangementsbeforetake-offARDDetailedserviceaftertake-off

OfferhelpwithbaggageBoundtoseatpassengers

Awarmwelcome

aboard[əˈbɔːrd]adv.上（船、飞机、火车等）boarding[ˈbɔːdɪŋ]pass[pɑːs]n.登机牌aisle[aɪl]n.过道belonging

[bɪˈlɒŋɪŋ]n.

所有物seat[siːt]n.

座位Wordsandexpre-ssionsTrue（T)orFalse(F)1.Thecabincrewisgreetingthepassenger.()2.Thecabincrewdoesnothelpthepassengerwiththebelongings.()3.Thepassengerkeepshisbagundertheseat.()True（T)orFalse(F)1.Thecabincrewisgreetingthepassenger.()2.Thecabincrewdoesnothelpthepassengerwiththebelongings.()3.Thepassengerkeepshisbagundertheseat.()TFTA:Awarmwelcome热烈欢迎Goodmorning,Sir/Madam!Welcomeaboard!早上好，先生/女士！欢迎登机。It’sapleasuretohaveyou

aboardChinaSouthernAirlines!

欢迎乘坐中国南方航空航班！B:Boundtoseatpassengers安排乘客就座MayIseeyouboardingpass,please?请问我能看下您的登机牌吗？I’llshowyoutoyourseat.Followme,please.我带您去座位。请跟我来。It’sawindow/middle/aisleseat.这是靠窗的/中间的/靠过道的座位。Seatnumbersareindicatedontheoverheadcompartment.座位号码显示在行李架上。B:Boundtoseatpassengers安排乘客就座Letmejustcheckyourboardingpass.让我看看你的登机牌。Youareinseat75K.It’sonthissideoftheplaneandtowardtheback.你的座位是75K。它在飞机后部的这一侧。Thisisrow75andyourseatisrightbythewindow.这是第75排，您的座位靠窗。B:Boundtoseatpassengers安排乘客就座Takingthewrongseat做错位置Changingseats换位置I’mafraidyouareinthewrongseat.I’llshowyoutheseat.我恐怕你坐错位置了，我带你去你的座位。Couldyoupleasetaketheseataccordingtoyourseatnumber?请您根据您的座位号坐好吗？Excuseme,theladynexttoyouwouldliketositwithherchild.Wouldyoumindchangingseatwithher?打扰了，你隔壁座的女士想要和她的小孩坐在一起。你介意和她换下位置吗？Theladywouldliketositwithherhusband.Doyoumindswitchingtheseatwithher?这位女士想要和她的丈夫一起。你介意和她换下位置吗？O:Offerhelpwithbaggage帮忙拿行李

MayIhelpyouwithyourbag/belongings?

我可以帮您那行李吗？Wouldyoumindmeputtingyourbagintheoverheadbin？

您介意我把您的包放到行李架上吗？O:Offerhelpwithbaggage帮忙拿行李

OverheadbinisfullOversizedbaggageIapologizethatthereisnospaceintheoverheadbinaboveyourseat.Wouldyoumindputtingyourbaggagesomewhereelse?很抱歉，您座位上方的行李架没有空间了。请您把行李放在别的地方好吗?Excuseme,I’msorrythatyourbaggageistoobigforcabinanditissupposedtobechecked.对不起，您的行李太大了，需要托运。BaggageattheEmergencyeixtExcuseme,Sir.Canyouremoveyourbagawayfromtheemergencyexit?Itisblockingtheway.对不起，先生。您能把您的包从紧急出口拿开吗?它挡住了路。AR:Arrangementsbeforetake-off起飞前安排

fastenyourseatbelt系好安全带openthewindowshade打开遮光板stowyourtraytable收好小桌板returnyourseattotheuprightposition把座椅调直turnoffyourcellphone关闭手机Wouldyoupleasefastenyourseatbelt?请您系好安全带好吗？Couldyoupleaseopenthewindowshade?请您打开遮光板好吗？Couldyoupleasestowyourtraytable?请您收好小桌板好吗？Wouldyoupleasereturnyourseatbacktotheuprightposition?请您把座椅调直好吗？Couldyoupleaseturnoffyourmobilephone?请您关闭手机好吗？AR:Arrangementsbeforetake-off起飞前安排

D:Detailedserviceaftertake-off起飞后细致服务Wouldyoulikeanewspaperoramagazine?您想要报纸还是杂志？Thereisacallbutton.Ifyouneedhelp,pleasepushit.如果您需要帮助，请按这个呼唤铃的按钮。Thelavatoryisinthefront/middle/rearofthecabin.Pleasefollowme.洗手间在前舱/中舱/后舱。请跟我来。Ifyoufeelcold,youcanturnofftheairconditioneraboveyourhead.如果您觉得冷，您可以关闭头顶上方的出风口。D:Detailedserviceaftertake-off起飞后细致服务Matcheachquestionwiththeappropriateresponse.1.Iwanttoreadabook,butit’slittledarkhere.______2.Excuseme.Ifeelcold._______3.Myheadphone’snotworking._______4.Ihaveasorethroat._______5.CanIusethelavatorynow?_______ⓐOh,I’msorry.I’llbringyouanotherone.ⓑI’llgiveyousomemedicine.ⓒHere’sthereadinglightbutton.ⓓI’llbringanextrablanket.ⓔI’msorry.Butwouldyoumindusingitaftertake-off?ⓒⓓⓐⓑⓔABOArrangementsbeforetake-off起飞前的安排ARDDetailedserviceaftertake-off起飞后的细致服务Offerhelpwithbaggage帮忙拿行李Boundtoseatpassengers

安排乘客就座Awarmwelcome热烈欢迎HowcanweguidepassengersABOARD?Goodmorning,Sir/Madam!Welcomeaboard!

早上好，先生/女士！欢迎登机。MayIseeyouboardingpass,please?请问我能看下您的登机牌吗？

It’sawindow/middle/aisleseat.

这是靠窗的/中间的/靠过道的座位。

Couldyoupleasetaketheseataccordingtoyourseatnumber?请您根据您的座位号坐好吗？1234.

Wouldyoulikeanewspaperoramagazine?

您想要报纸还是杂志？789

KeysentencesSUMMARYWouldyoupleasefastenyourseatbelt?

请您系好安全带好吗？Wouldyoupleaseturnoffyourmobilephone?请您关闭移动电话好吗？Wouldyoumindmeputtingyourbagintheoverheadbin？

您介意我把您的包放到行李架上吗？

MayIhelpyouwithy