职业教育空中 乘务专业国家教学资源库

职业教育空中乘务专业国家教学资源库DealingwithDisruptivePassengerBehaviors旅客不安全行为处置职业教育空中乘务专业教学资源库DealingwithDisruptivePassengerBehaviors旅客不安全行为处置职业教育空中乘务专业教学资源库·Knowledge知识目标Tounderstandaboutdisruptivepassengerbehaviors.Tolearnaboutself-defensetrainingforcrewmembers.Toknowaboutthecurrentaviationsecuritysituationsaroundtheworld.·Ability能力目标Couldmastertheexpressionsandproceduresfordealingwithpassengerssmokingonboardandpassengersinvolvedintheprohibiteduseofportableelectronicequipment.Couldmastertheexpressionsfordealingwithpassengersoccupyingotherpassengers’seat.Couldmastertheexpressionsandprocedureswhiledealingwithdrunkenpassengers.·Quality素质目标Befamiliarwithaviationlawsandregulations;Cultivatingthequalityofreverenceoflife,reverenceofrules,reverenceofduties;Bepassionateincivilaviationworkpositionanddevotedtoit.LearningObjectives学习目标DisruptivePassengerBehavior/AirRageAbnormalorabusivebehavioronthepartofpassengerseitheratairportsoronboardcommercialflights.ExpressionsforAviationSecurityOfficersonDutySmokingonBoard&ElectronicDevicesRestriction·Pleaserefrainfromsmoking./Nosmoking,please.·Pleaseextinguish/putoutyourcigaretteatonce.·Madam/Sir,theplaneistakingoffshortly.AccordingtothecivilaviationregulationsofChina,pleaseturnoffyourmobilephoneorswitchittoflyingmoderightnow.Thankyouforyourcooperation.·Pleaseswitchoffyourcellphoneimmediately;otherwise,wewilltakenecessaryactionsaccordingtothelaw.·Yourbehaviorshaveviolatedthecivilaviationsecurityregulations,anditmayaffectyourtrip.ExpressionsforAviationSecurityOfficersonDutyDealingwithDrunkPassengers·Pleasemakesurenomorealcoholicbeveragesaregiventohim.·Foryourhealth,pleaserefrainfromdrinkinganyalcoholicbeveragesonboard.Thankyouforyourcooperation!·Asyourbehaviorhasdisruptedotherpassengers,nowIhopeyoucanbehaveyourself,otherwisewewilltakethenecessarymeasurestorestrictyouraction.·Excuseme,Sir/Madam.Wouldyoupleaselowerdownyourvoice?Theotherpassengersarehavingarest.Thankyouforyourcooperation.·Sir/Madam,youhaveseverelydisruptedothers.Pleasekeepquietanddonotmakeanynoise.ExpressionsforAviationSecurityOfficersonDutyDealingPassengersOccupyingOthers’Seats·Excuseme,Sir,couldyoushowmeyourboardingpass,please?·Yourseatis11F,andthisisthisgentleman'sseat.Pleasetakeyourownseat.Thankyou.·Yourbehaviorhasaffectedthenormalorderofthecabin.Pleasecooperatewithus,otherwisewewilltakenecessarymeasures/actions.·Sorry,Sir,accordingtotheregulation,apassengerofeconomyclassisnotallowedtotakeaseatinthefirstclasscabin.·Ifyoudon'twantotherpassengerstotouchyourbaggage,pleasekeepityourself.·Ifyouinsistonyourbehavior,youwillviolateArticle25ofRegulationsontheCivilAviationSecurityofthePeople'sRepublicofChinaaboutthreateningtheflightsafety.*Legalrights(法定权利)ofthecaptain;*Companypolicy(政策);*Legalrightsconcerningdenied(拒绝)boarding;*Employee's(雇员)basicrights;*Companysupport;*Psychological(心理的)background(背景资料)ofmisbehaving(品行不端);*Communicationskills;*Theuseofrestraintdevices;*Reporting;*Lawenforcement(实施)procedures.Expressions&TermsCivilAviationAdministrationofChina(CAAC)中国民用航空局airportpolicestation机场公安局RegulationsonCivilAviationSecurityofthePeople'sRepublicofChina《中华人民共和国民用航空安全保卫条例》LawofthePeople'sRepublicofChinaonPenaltiesforAdministrationofPublicSecurity《中华人民共和国民用航空安全保卫条例》Expressions&Termsmobilephone移动电话electronicdevice电子设备f