退票的办理RefundsProcessing课件

讲课人：雷莲桂Lecturer:LeiLiangui退票的办理RefundsProcessing目录Catalogue旅客旅行变更Changestopassengertravel01退票的类型1.TypesofRefunds02退票的办理条件2.ConditionsforProcessingRefunds03退票费用计算3.RefundmentCalculation退票的类型TypesofRefunds旅客责任退票Passenger's-responsibilityrefund铁路责任和不可抗力退票Railroad-responsibilityrefund责任主体不同01Differentsubjectofresponsibilityfortherefund02Railroad'sResponsibility铁路责任Overcrowdingofthetrain①列车超员退票的类型TypesofRefunds退票的类型TypesofRefunds02Railroad'sResponsibility铁路责任Latetrains②列车晚点退票的类型TypesofRefunds02Railroad'sResponsibility铁路责任Trafficaccident③行车事故退票的办理条件ConditionsforProcessingRefunds办理退票的时间Timeforrefunds旅客开始旅行前，对未进站检票的，均可办理退票Refundsareavailableforanyticketthathasnotbeencheckedatthestationbeforethepassengerstartstravelling旅客开始旅行后：旅客仅因伤、病才可以办理退票Afterthepassengerhasstartedthejourney:thepassengercanonlyapplyforrefundingtheticketduetoinjuryorillness.（铁路责任和不可抗力除外）(Therailroad'sresponsibilityandforcemajeurearenotincluded.)ABCD退票的办理条件ConditionsforProcessingRefunds办理退票的时间Timeforrefunds办理退票的地点Placesforrefund-requests客运站售票窗口Ticketwindowsofrailroadpassengerstations12306网站12306website自助售票机Self-serviceticketmachines（含手机APP和小程序）(includingmobileAPPandMiniProgram)退票的办理条件ConditionsforProcessingRefunds办理退票的地点Placesforrefund-requests客运站售票窗口Attheticketwindowoftherailroadpassengerstationallpaperandelectronictickets可以办理所有符合thatmeettherefundconditions退票条件的纸质票和电子票canberefunded.通退退票的办理条件ConditionsforProcessingRefunds客运站售票窗口Attheticketwindowoftherailroadpassengerstationallstationsofthenationalrailroadthathandlepassengertransportbusiness全国铁路所有办理客运业务的车站canhandletherefundproceduresbeforedeparture.都可办理开车前退票退票的办理条件ConditionsforProcessingRefundsABCD办理退票的地点Placesforrefund-requests12306网站（含手机APP和小程序）12306website(includingAPPandMiniProgram):Timerequirement:electronicticketscanbehandled25minutesbeforedeparture.时间要求：电子票开车前25minUnabletorefund:thepapertickets(thereimbursementvoucherforelectronictickets)不能办理情况：已取纸质票whichhavebeencollected.（电子票的退票报销凭证）退票的办理条件ConditionsforProcessingRefunds办理退票的地点Placesforrefund-requests自助售票机：可办理未取出纸质票（含报销凭证）的车票Self-serviceticketmachinescanonlyprocesstherefundsofpaperticketsthathavenotbeencollected(includingreimbursementvouchers).退票的办理条件ConditionsforProcessingRefunds办理退票的地点Placesforrefund-requests退票的费用计算Calculationofthecostofreturnedcheques退票费用计算Refundfeecalculation旅客责任退票的办理Thepassenger'sresponsibilitytorefundtheticket铁路责任退票的办理Therailroad'sresponsibilitytorefundtheticketNetrefund=feesreceived—feestraveled净退额=已收票价-已乘票价Netrefund=feesreceived—feestraveled—refundfee净退额=已收票价-已乘票价-退票费AB（停止旅行站）(stationthatthetravelstops)C（原票到站）(Originalreceiptstation)已收票价receivedfees已乘票价feesofthesectioninwhichthepassengerhastraveledDiscussion:Whyistherearefundfeeforpassenger'sresponsibilityrefunds?讨论：旅客责任退票，为什么收取退票费？退票的费用计算Calculationofthecostofreturnedcheques退票费用计算Refundfeecalculation旅客责任退票的办理Thepassenger'sresponsibilitytorefundtheticket铁路责任退票的办理Therailroad'sresponsibilitytorefundtheticketNetrefund=feesreceived—feestraveled净退额=已收票价-已乘票价Netrefund=feesreceived—feestraveled—refundfee净退额=已收票价-已乘票价-退票费Howistherefundfeecalculated?退票费如何计算？Refundfee=(feesreceivable-traveled-sectionfees)×therefundfeerate退票费=（应收票价-已乘区间票价）×退票费比率退票的费用计算Calculationofthecostofreturnedcheques退票费用计算Refundfeecalculation旅客责任退票的办理Thepassenger'sresponsibilitytorefundtheticketNetrefund=feesreceived—feestraveled—refundfee净退额=已收票价-已乘票价-退票费Refundrates-4levels退票费比率——共4档0%5%10%20%退票的费用计算Calculationofthecostofreturnedcheques退票费用计算Refundfeecalculation旅客责任退票的办理Thepassenger'sresponsibilitytorefundtheticketNetrefund=feesreceived—feestraveled—refundfee净退额=已收票价-已乘票价-退票费10%5%20%0%Location:fullyrefunds办理地点：通退Pre-departure:consentofstationmanager乘车前：站长同意Afterthedeparture:confirmedduetoillness乘车后：因病经证实8days(included)8天（包含）48hours48小时开车点departure2hours2小时24hours24小时退票的费用计算Calculationofthecostofreturnedcheques退票费用计算Refundfeecalculation旅客责任退票的办理Thepassenger'sresponsibilitytorefundtheticketNetrefund=feesreceived—feestraveled—refundfee净退额=已收票价-已乘票价-退票费小结Summary小结Summary懂得区分不同责任的退票Knowhowtodistinguishdifferentresponsibilitiesofrefunds.Railroadresponsibility:feesreceived—feestraveled（2）铁路责任：已收票价-已乘票价理解办理退票的条件Understandtheconditionsforhandlingrefunds.掌握退票的费用计算方法Masterthecalculatingmethodsofrefundfees.Refundfee=(receivedfees—traveledfees)xrefundfeerate（3）退票费=（已收票价-已乘票价）×退票费比率Passenger'sresponsibility:feesreceived—feestraveled—refundfee（1）旅客责任：已收票价-已乘票价-退票