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CONSUMER&
BRANDBrandKPIs
for
E-bikes
&
pedelecs:Sense
in
BrazilConsumer
Insights
reportNovember2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
1250Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,ownership,
loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
Sense’s
performance
intheE-bike&pedelec
market.Fieldwork:May-June
2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Forthis
report
“Usage”indicates
the
specific
“Ownership”Sources:
Statista
Consumer
Insights
Global,
asofNovember202470%
of
Sense
owners
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket?•Sense’s
brandingresonates
with
Millennials
similarly•Sense
ranksthirdinawareness
withintheE-bike&tootherbrandsintheindustrypedelec
market•Sense
generally
appealsto
men
more
than
women•Thepopularity
ratingof
Sense
is28%•Among
Senseenthusiasts,41%
fallunderthe
high-•Sense
ranksoutside
the
Top
10
inownershipincome
category•Interms
of
loyalty,Sense
isoutside
the
Top
10
in•Consumers
want
theirE-bike
&pedelec
brandstohavereliability,authenticity,andhonesty
/trustworthinessBrazil•Sense
hasascore
of
19%
formedia
buzz3Sources:
Statista
Consumer
Insights
Global,
asofNovember2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Loyalty
is
the
highest
scoring
KPI
for
Sense
at
70%Brand
profile:
snapshotBrand
performance
of
SenseinBrazil70%42%28%19%11%AwarenessPopularityUsageLoyaltyBuzz5Notes:E-bikes
&pedelecs
‘awareness’,‘popularity’,
‘ownership’,
‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,247,
all
respondents
(awareness),
n=518,
respondents
who
know
the
individual
brand
(popularity),
n=518,respondents
who
know
the
individual
brand
(ownership),
n=56,
respondents
who
have
owned
the
individual
brand
(loyalty),
n=518,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Sense’s
branding
resonates
with
Millennials
similarly
to
other
brands
in
theindustryBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations44%43%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeSense
bygeneration
versustheshareof
industryusers
ingeneral,
we
cansee
thatSense
islikedby1%
of
Babyboomers
and22%
of
GenXers,
whereas
thetotalshareof
industryusers
is3%and23%,
respectively.32%31%23%22%ForMillennials
andGen
Z,
44%
and
32%
feel
positivelytowards
Sense,
versus
43%
and
31%.
Socurrently,
forSense,
Millennials
connect
most
withtheir
brandcompared
to
theoverall
industryuser.3%1%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestoE-bikes
&pedelecs,
which
ofthe
following
brands
do
you
like?”;Multi
Pick;
Base:
n=143,
Sense
enthusiast,
n=781,
E-bike
&pedelec
ownersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Sense
generally
appeals
to
men
more
than
womenBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
Sense
shows
thatwomenareless
likely
to
haveanaffinity
with
thebrandcompared
tomen.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesofconsumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
Sense
hasasimilar8%7%49%51%50%50%51%
ofmen
likeSense
compared
to
49%of
women,
whereas
forthe
overallindustry,50%
of
women
own
E-bikes
&pedelecs
compared
to
50%
of
men.proportion
of
LGBTQIA+
consumerswhen
compared
tothe
industryusers
ingeneral.91%92%8%
of
Sense
enthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to7%
amongindustryusers
overall.Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
E-bikes
&pedelecs,
which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:
n=143,
Senseenthusiast,
n=781,
E-bike
&
pedelec
ownersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Among
Sense
enthusiasts,
41%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
andownerswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.5%7%Single36%41%9%11%CoupleSingleparentNuclear41%
ofSense
enthusiastsarefrom
high-income
households.Sense’s
brandis
generally
enjoyed
morebyconsumers
who
arepartof
anuclearhousehold,
45%
ofSense
enthusiastshavethiscurrent
livingsituation.4%8%45%39%33%30%36%Multi-generational11%10%24%23%ExtendedOther22%2%2%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
E-bikes
&pedelecs,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=143,
Sense
enthusiast,
n=781,
E-bike
&pedelec
ownersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Consumers
want
their
E-bike
&
pedelec
brands
to
have
reliability,
authenticity,and
honesty
/
trustworthinessBrand
profile:
qualitiesQualitiesownerswant
from
E-bike
&pedelec
brandsForE-bikes
&pedelecs,
the
top
threequalitiesowners
want
fromabrandarereliability,
authenticity,and
honesty
/trustworthiness.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%Sense
owners
also
appreciatethese
keyattributes,indicating
Sense
exudes
thesequalities.SocialresponsibilityCoolnessThequalitiesthatSenseenthusiastsareleast
focused
onare
high
valueandthrill/excitement.ReliabilityExclusivitySense
shouldwork
on
promotinghonesty
/trustworthiness
toconvertenthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
E-bikes
&pedelecs,
which
ofthese
aspects
are
mostimportant
to
you?”;Multi
Pick;“When
it
comestoE-bikes
&pedelecs,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;“When
it
comesto
E-bikes
&pedelecs,
which
ofthe
following
brands
have
youpurchased
in
the
past
12
months?”;
Multi
Pick;Base:
n=56,
Sense
owners’,n=143,
Sense
enthusiast,
n=781,
E-bike
&pedelec
ownersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Among
Sense
fans,
55%
state
that
they
get
excited
about
e-bikes
&
pedelecsBrand
profile:
attitudesWhat
doconsumersthink
ofE-bikes&pedelecs
ingeneral?60%55%52%48%48%40%39%37%34%27%23%19%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrandsIknow
and
trustIget
excitedaboute-bikes&pedelecsIliketotalkabouttopicsrelating
toe-bikes&pedelecsBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
E-bikes
&pedelecs
do
you
agree
with?”;
Multi
Pick;“When
it
comesto
E-bikes
&pedelecs,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=143,
Sense
enthusiast,
n=781,
E-bike&pedelec
ownersSources:
Statista
Consumer
Insights
Global,
asofNovember2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1170%
of
Sense
owners
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
E-bikes
&pedelecs,
the
averageawareness
ofabrandinBrazil
is38%.
Awareness
ofSense,
however,
is
at42%.Awareness28%
ofBrazilian
E-bike
&pedelec
owners
say
theylikeSense,
compared
to
anindustryaverage
brandpopularity
of34%.11%
ofindustryowners
inBrazil
say
theyown
Sense,with
the
average
ownership
ofabrandat16%.BuzzPopularity70%
ofbrandowners
saytheywould
purchasethebrandagain,compared
toanaverage
loyalty
score
of76%.Sense
hasbeen
noticed
lessinthemedia
compared
toother
brands,with
a“Buzz”score
of19%
compared
to23%.LoyaltyBrandUsageIndustryaverageSooverall,
the
results
showtheir
performance
tobebelow
average
compared
to
theindustry.12
Notes:E-bikes
&pedelecs
‘awareness’,‘popularity’,
‘ownership’,
‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,247,
all
respondents
(awareness),
n=518,
respondents
who
know
the
individual
brand
(popularity),
n=518,respondents
who
know
the
individual
brand
(ownership),
n=56,
respondents
who
have
owned
the
individual
brand
(loyalty),
n=518,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Sense
ranks
third
in
awareness
within
the
E-bike
&
pedelec
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofSenseRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1Caloi84%55%42%42%40%40%38%32%31%30%2ShimanoSense342%4TecBikeOggi5Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.58%6Pedalla7BiobikeMachine
MotorsGTSM18Outofallrespondents,
42%
were
aware
of
Sense.
Thisranksthemthird
compared
tootherbrandssurveyedinthismarket.9AwarenessN/A10Smart
Way13
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,247,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024The
popularity
rating
of
Sense
is
28%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofSenseRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1Caloi83%58%39%35%31%31%30%28%27%27%2ShimanoBiobikePedalla28%34Outofconsumers
who
knew
thebrand,
28%
saidtheyliked
Sense.
Thisranksthemeighthcompared
to
otherbrandssurveyed
inthismarket.5TecBikeOggi67Machine
MotorsSense72%89GTSM1PopularityN/A10Smart
Way14
Notes:“When
it
comesto
E-bikes
&pedelecs,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=518,
respondents
who
knowthe
individual
brand(popularity)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Sense
ranks
outside
the
Top
10
in
ownershipBrand
KPIs
&benchmarking:
ownershipSummaryOwnershipofSenseRank#
BrandUsage
%49%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
owned,we
asked
each
respondent:
“When
itcomes
to
E-bikes&pedelecs,
which
ofthefollowing
brandsdoyouowncurrently?”.1Caloi11%2ShimanoBiobikePedallaMachine
MotorsGTSM1Atrio23%319%Outofconsumers
who
knew
thebrand,
11%
saidtheyowned
Sense.
This
ranksthemoutsidetheTop10compared
to
other
brandssurveyed
inthismarket.415%514%613%713%8Oggi12%89%9Two
DogsKomet12%UsageN/A1012%15
Notes:“When
it
comesto
E-bikes
&pedelecs,
which
ofthe
following
brands
do
youowncurrently?”;Multi
Pick;Base:n=518,
respondentswho
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofNovember2024In
terms
of
loyalty,
Sense
is
outside
the
Top
10
in
BrazilBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofSense’sconsumersRank#
BrandLoyalty
%91%Afterascertaining
the
ownership
of
abrandinthe
last12
months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.1Atrio2ShimanoCaloi90%30%385%4Two
DogsDuos83%582%6GTSM176%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
E-bikes
&pedelecs,
which
of
the
following
brandsareyou
likelytopurchaseagainin
thefuture?”.7TecBikePedalla73%70%873%9Machine
MotorsSmart
Way72%Outofrespondents
whohaveowned
Sense,
70%
saidthey
would
purchasethebrandagain.LoyaltyN/A1071%16
Notes:“When
it
comesto
E-bikes
&pedelecs,
which
ofthe
following
brands
are
youlikely
to
purchase
again
in
the
future?”;
Multi
Pick;Base:
n=56,
respondents
who
have
owned
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Sense
has
a
score
of
19%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofSenseRank#
BrandBuzz%46%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1Caloi19%2ShimanoBiobikeMachine
MotorsAtrio34%329%Outofconsumers
who
knew
thebrand,
19%
saidtheyhadheardaboutSense
inthemedia.
Thisranksthemtenthcompared
to
other
brandssurveyed
inthismarket.426%523%6PedallaGoldentecOggi23%722%820%81%9GTSM1Sense20%BuzzN/A1019%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=518,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowthopportunities.•
Identif
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