brand kpis fuer fluggesellschaften klm royal dutch airlines in brasilien-外文版培训课件（2025.2）-worldreportmarket

CONSUMER&

BRANDBrandKPIs

for

airlines:

KLM

RoyalDutch

Airlines

in

BrazilConsumer

Insights

reportOctober2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

1250Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

KLMRoyal

DutchAirlines’performance

inthe

airline

market.Fieldwork:May-June

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofOctober

202457%

of

KLM

Royal

Dutch

Airlines

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket?•KLMRoyal

DutchAirlines’

branding

resonates

more•KLMRoyal

DutchAirlinesranksoutsidetheTop10

inwith

Gen

Xawareness

withintheairlinemarket•KLMRoyal

DutchAirlinesgenerally

appealsto

men•Thepopularity

ratingof

KLMRoyal

DutchAirlinesismore

than

women20%•Among

KLMRoyal

DutchAirlinesenthusiasts,56%•KLMRoyal

DutchAirlinesranksoutsidetheTop10

infallunderthe

high-income

categoryusage•Consumers

want

theirairlinebrandstohave•In

terms

of

loyalty,KLMRoyal

DutchAirlines

isreliability,

honesty

/trustworthiness,

and

authenticityoutsidetheTop10

inBrazil•KLMRoyal

DutchAirlineshasascore

of

10%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

forKLM

Royal

Dutch

Airlines

at

57%Brand

profile:

snapshotBrand

performance

of

KLMRoyal

DutchAirlines

inBrazil58%30%20%10%5%AwarenessPopularityUsageLoyaltyBuzz5Notes:Airlines

‘awareness’,‘popularity’,

‘usage’,‘loyalty’and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents

(awareness),

n=373,

respondents

who

know

the

individual

brand

(popularity),

n=373,

respondents

who

know

theindividual

brand(usage),

n=19,

respondents

who

have

used

the

individual

brand(loyalty),

n=373,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024KLM

Royal

Dutch

Airlines’

branding

resonates

morewith

Gen

XBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations44%41%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeKLMRoyal

DutchAirlines

bygeneration

versustheshareof

industryusers

ingeneral,

we

cansee

thatKLMRoyal

DutchAirlinesisliked

by4%

of

Babyboomers

and

31%

of

Gen

Xers,whereas

the

totalshare

ofindustryusers

is4%

and26%,

respectively.31%29%26%21%ForMillennials

andGen

Z,

44%

and

21%

feel

positivelytowards

KLMRoyal

Dutch

Airlines,

versus

41%

and29%.

Socurrently,

forKLMRoyal

DutchAirlines,Gen

Xconnects

most

with

theirbrandcompared

totheoverall

industryuser.4%

4%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestoairlines,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=75,

KLM

RoyalDutch

Airlines

enthusiast,

n=903,

airline

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024KLM

Royal

Dutch

Airlines

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

KLMRoyal

DutchAirlinesshows

thatwomen

areless

likely

tohaveanaffinity

with

the

brandcompared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof10%87%16%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

KLMRoyal

DutchAirlineshasahigherproportion

ofLGBTQIA+consumers

when

compared

totheindustryusers

ingeneral.47%53%51%49%53%

ofmen

likeKLMRoyal

DutchAirlinescompared

to47%

of

women,whereas

forthe

overall

industry,51%

ofwomen

useairlines

compared

to

49%

ofmen.83%16%

ofKLMRoyal

DutchAirlinesenthusiastsconsider

themselves

to

bepartof

the

LGBTQIA+

communitycompared

to

10%

among

industryusersoverall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

airlines,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=75,

KLM

RoyalDutchAirlines

enthusiast,

n=903,

airline

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Among

KLM

Royal

Dutch

Airlines

enthusiasts,

56%

fall

under

the

high-incomecategoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.11%7%Single40%7%12%CoupleSingleparentNuclear56%

ofKLMRoyal

DutchAirlinesenthusiastsare

from

high-incomehouseholds.KLMRoyal

DutchAirlines’

brandisgenerally

enjoyed

more

byconsumerswho

arepartof

anuclearhousehold,53%

ofKLMRoyal

DutchAirlinesenthusiastshavethiscurrent

livingsituation.57%4%8%53%31%29%41%Multi-generational7%9%29%19%21%ExtendedOther14%0%2%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

airlines,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=75,

KLM

RoyalDutch

Airlines

enthusiast,

n=903,airline

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Consumers

want

their

airline

brands

to

have

reliability,

honesty

/trustworthiness,

and

authenticityBrand

profile:

qualitiesQualitiesuserswant

from

airline

brandsAuthenticityForairlines,

thetopthree

qualitiesuserswant

fromabrandare

reliability,honesty

/trustworthiness,

andauthenticity.100%80%60%40%20%0%Thrill/ExcitementBoldnessClevernessSustainabilityKLMRoyal

DutchAirlines

users

alsoappreciate

these

key

attributes,indicating

KLMRoyal

DutchAirlinesexudes

thesequalities.SocialresponsibilityCoolnessThequalitiesthatKLMRoyal

DutchAirlinesenthusiastsareleast

focused

onarehighvalueandboldness.ReliabilityExclusivityInnovationInclusivenessFriendlinessKLMRoyal

DutchAirlines

shouldwork

onpromoting

innovation

to

convertenthusiastsintoowners.HighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

airlines,

which

ofthese

aspects

aremostimportant

toyou?”;Multi

Pick;“When

it

comesto

airlines,

whichofthe

following

brands

do

youlike?”;Multi

Pick;“When

it

comesto

airlines,

which

ofthe

followingbrands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=19,

KLM

RoyalDutch

Airlines

users’,n=75,

KLM

RoyalDutch

Airlines

enthusiast,

n=903,

airline

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Among

KLM

Royal

Dutch

Airlines

fans,

61%

state

that

they

get

excited

aboutairlinesBrand

profile:

attitudesWhat

doconsumersthink

ofairlinesingeneral?65%61%60%56%55%45%39%37%37%36%36%33%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrandsIknow

and

trustIget

excitedaboutairlinesIliketotalkabouttopicsrelating

toairlinesBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

airlines

do

youagree

with?”;

Multi

Pick;

“When

it

comes

toairlines,

which

ofthe

followingbrands

do

youlike?”;Multi

Pick;Base:n=75,

KLM

RoyalDutch

Airlines

enthusiast,

n=903,

airlineusersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1157%

of

KLM

Royal

Dutch

Airlines

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

airlines,

theaverage

awareness

of

abrandinBrazil

is

56%.

Awareness

of

KLMRoyal

DutchAirlines,

however,

isat30%.Awareness20%

ofBrazilian

airlineusers

saytheylikeKLMRoyalDutchAirlines,compared

to

anindustryaveragebrandpopularityof

30%.5%

of

industryusers

inBrazil

saythey

useKLMRoyalDutchAirlines,with

theaverage

usageof

abrand

at14%.BuzzPopularity57%

ofbrandusers

saythey

would

usethe

brandagain,compared

toanaverage

loyalty

score

of

74%.KLMRoyal

DutchAirlines

hasbeen

noticed

less

inthemedia

compared

tootherbrands,with

a“Buzz”scoreof

10%

compared

to19%.LoyaltyBrandUsageIndustryaverageSooverall,

the

results

showtheir

performance

tobebelow

average

compared

to

theindustry.12

Notes:Airlines

‘awareness’,‘popularity’,

‘usage’,‘loyalty’and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents

(awareness),

n=373,

respondents

who

know

the

individual

brand

(popularity),

n=373,

respondents

who

know

theindividual

brand(usage),

n=19,

respondents

who

have

used

the

individual

brand(loyalty),

n=373,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024KLM

Royal

Dutch

Airlines

ranks

outside

the

Top

10

in

awareness

within

theairline

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofKLM

Royal

Dutch

AirlinesRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Gol93%92%89%75%73%71%71%56%54%48%2LATAM30%3Azul4American

AirlinesAir

FranceEmirates5Usingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.67Avianca70%8United

AirlinesDelta

Air

LinesTAP

PortugalOutofallrespondents,

30%

were

aware

of

KLMRoyalDutchAirlines.

ThisranksthemoutsidetheTop10compared

to

other

brandssurveyed

inthismarket.9AwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,249,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024The

popularity

rating

of

KLM

Royal

Dutch

Airlines

is

20%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofKLMRoyal

DutchAirlinesRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Azul68%66%65%36%35%32%30%28%25%23%20%2Gol3LATAM4American

AirlinesEmiratesAir

FranceTAP

PortugalAviancaOutofconsumers

who

knew

thebrand,

20%

saidtheyliked

KLMRoyal

DutchAirlines.

ThisranksthemoutsidetheTop10

compared

to

other

brandssurveyed

inthismarket.567880%9United

AirlinesLufthansaPopularityN/A1014

Notes:“When

it

comesto

airlines,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;

Base:

n=373,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024KLM

Royal

Dutch

Airlines

ranks

outside

the

Top

10

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofKLMRoyal

DutchAirlinesRank#

BrandUsage

%46%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

airlines,which

of

the

following

brandshaveyou

used

inthepast12

months?”.5%1Gol2Azul43%3LATAM39%Outofconsumers

who

knew

thebrand,

5%

saidtheyused

KLMRoyal

DutchAirlines.

ThisranksthemoutsidetheTop10

compared

to

other

brandssurveyed

inthismarket.4American

AirlinesAir

FranceAvianca14%512%611%7TAP

PortugalEmirates10%810%9Aerolineas

ArgentinaCopaAirlines9%95%UsageN/A108%15

Notes:“When

it

comesto

airlines,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=373,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofOctober

2024In

terms

of

loyalty,

KLM

Royal

Dutch

Airlines

is

outside

the

Top

10

in

BrazilBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofKLMRoyal

DutchAirlines’

consumersRank#

BrandLoyalty

%87%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1Azul2LATAM87%3Gol83%42%4LufthansaAmerican

AirlinesTAP

PortugalAir

FranceCopaAirlinesEmirates83%582%58%679%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

airlines,

which

ofthe

following

brandsareyou

likely

to

useagaininthefuture?”.779%878%977%Outofrespondents

whohaveused

KLMRoyal

DutchAirlines,

57%

saidthey

would

usethe

brandagain.LoyaltyN/A10British

Airways76%16

Notes:“When

it

comesto

airlines,

which

ofthe

following

brands

areyoulikely

to

use

again

in

the

future?”;

Multi

Pick;

Base:

n=19,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024KLM

Royal

Dutch

Airlines

has

a

score

of

10%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofKLMRoyal

DutchAirlinesRank#

BrandBuzz%52%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Gol10%2Azul52%3LATAM49%Outofconsumers

who

knew

thebrand,

10%

saidtheyhadheardaboutKLMRoyal

DutchAirlinesinthemedia.

This

ranksthemtenthcompared

to

otherbrandssurveyed

inthismarket.4Emirates28%5Air

FranceAmerican

AirlinesAvianca23%622%716%8TAP

PortugalBritish

AirwaysKLMRoyalDutch

Airlines14%90%Buzz911%N/A1010%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=373,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstom