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CONSUMER&
BRANDBrandKPIs
for
iced
tea:
Milo’s
in
theUnited
StatesConsumer
Insights
reportOctober2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
5000Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,consumption,loyalty,andmedia
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
Milo’s
performance
inthe
icedtea
market.Fieldwork:April-May
2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Forthis
report
“Usage”indicates
the
specific
“Consumption”Sources:
Statista
Consumer
Insights
Global,
asofOctober
202482%
of
Milo’s
consumers
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket?•Milo’s
brandingresonates
more
withGen
Z•Milo’s
generally
appealstowomen
more
than
men•Milo’s
ranksninth
inawareness
within
the
iced
teamarket•Thepopularity
ratingof
Milo’s
is43%•Among
Milo’s
enthusiasts,26%
fallunderthe
high-income
category•Milo’s
rankssixthinconsumption•Consumers
want
theiriced
teabrandsto
haveauthenticity,highvalue,and
honesty
/trustworthiness•Interms
of
loyalty,Milo’s
is
eighthinthe
United
States•Milo’s
hasascore
of21%
formedia
buzz3Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Loyalty
is
the
highest
scoring
KPI
for
Milo’s
at
82%Brand
profile:
snapshotBrand
performance
of
Milo’sinthe
UnitedStates82%47%43%36%21%AwarenessPopularityUsageLoyaltyBuzz5Notes:Iced
tea‘awareness’,‘popularity’,
‘consumption’,
‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,249,
all
respondents(awareness),
n=588,
respondents
who
know
the
individual
brand
(popularity),
n=588,
respondents
whoknow
the
individual
brand(consumption),
n=209,
respondents
who
have
consumed
the
individual
brand
(loyalty),
n=588,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024Milo’s
branding
resonates
morewith
Gen
ZBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations37%36%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeMilo’s
bygeneration
versus
theshareof
industryusers
ingeneral,
we
cansee
thatMilo’s
islikedby8%
ofBaby
boomers
and25%
ofGenXers,
whereas
thetotalshareof
industryusers
is10%and28%,
respectively.30%28%26%25%ForMillennials
andGen
Z,
37%
and
30%
feel
positivelytowards
Milo’s,
versus
36%
and26%.
Socurrently,forMilo’s,
Gen
Zconnects
most
withtheirbrandcomparedtothe
overall
industryuser.10%8%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestoiced
tea,which
ofthe
following
brands
do
you
like?”;Multi
Pick;Base:
n=251,
Milo’s
enthusiast,
n=1,072,
iced
tea
consumersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024Milo’s
generally
appeals
to
women
more
than
menBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
Milo’s
shows
thatwomenaremore
likely
to
haveanaffinity
withthe
brandcompared
to
men.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesofconsumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
Milo’s
hasasimilar
proportionof
LGBTQIA+consumers
when12%11%87%49%51%51%
ofwomen
likeMilo’s
compared
to49%
ofmen,
whereas
for
the
overallindustry,51%
of
men
consume
iced
teacompared
to
49%
of
women.51%49%86%compared
to
theindustryusers
ingeneral.12%
ofMilo’s
enthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to11%
amongindustryusers
overall.Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
iced
tea,which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:
n=251,
Milo’s
enthusiast,n=1,072,
iced
tea
consumersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024Among
Milo’s
enthusiasts,
26%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
andconsumerswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.22%24%Single26%31%37%32%16%17%CoupleSingleparentNuclear26%
ofMilo’s
enthusiastsare
fromhigh-income
households.Milo’s
brandisgenerally
enjoyed
morebyconsumers
who
arepartof
amulti-generational
household,
7%
of
Milo’senthusiastshavethiscurrent
livingsituation.12%12%36%17%17%Multi-generational7%5%38%19%19%ExtendedOther7%7%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
iced
tea,which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=251,
Milo’s
enthusiast,
n=1,072,
iced
teaconsumersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024Consumers
want
their
iced
tea
brands
to
have
authenticity,
high
value,
andhonesty
/
trustworthinessBrand
profile:
qualitiesQualitiesconsumerswant
from
icedteabrandsForiced
tea,thetopthree
qualitiesconsumers
want
fromabrandareauthenticity,highvalue,and
honesty
/trustworthiness.Authenticity50%Thrill/ExcitementSustainabilityBoldnessCleverness40%30%20%10%0%Milo’s
consumers
also
appreciatethesekey
attributes,indicating
Milo’s
exudesthese
qualities.SocialresponsibilityCoolnessThequalitiesthatMilo’s
enthusiastsareleast
focused
onare
inclusiveness
andsocial
responsibility.ReliabilityExclusivityMilo’s
should
work
on
promotingcleverness
toconvert
enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
iced
tea,which
ofthese
aspects
are
mostimportant
to
you?”;Multi
Pick;“When
it
comestoiced
tea,whichofthe
following
brands
do
youlike?”;Multi
Pick;“When
it
comesto
iced
tea,which
ofthe
followingbrands
have
youconsumed
in
the
past
12
months?”;
Multi
Pick;Base:n=209,
Milo’s
consumers’,n=251,
Milo’s
enthusiast,
n=1,072,
iced
teaconsumersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024Among
Milo’s
fans,
40%
state
that
they
get
excited
about
iced
teaBrand
profile:
attitudesWhat
doconsumersthink
oficedteaingeneral?51%40%40%36%33%28%27%24%24%21%20%18%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrandsIknow
and
trustIget
excitedabouticed
teaIliketotalkabouttopicsrelating
toiced
teaBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
iced
teado
you
agree
with?”;
Multi
Pick;“When
it
comesto
iced
tea,which
ofthe
followingbrands
do
youlike?”;Multi
Pick;Base:n=251,
Milo’s
enthusiast,
n=1,072,
iced
teaconsumersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1182%
of
Milo’s
consumers
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
iced
tea,theaverage
awareness
of
abrandinthe
United
Statesis56%.
Awareness
of
Milo’s,however,
is
at47%.Awareness43%
ofU.S.
iced
teaconsumers
saytheylikeMilo’s,compared
to
anindustryaverage
brandpopularity
of37%.36%
ofindustryconsumers
intheUnited
Statessaythey
consume
Milo’s,
with
theaverage
consumption
ofabrandat30%.BuzzPopularity82%
ofbrandconsumers
say
theywould
consume
thebrandagain,compared
toanaverage
loyalty
score
of77%.Milo’s
hasbeen
noticed
similarly
inthe
mediacompared
to
other
brands,with
a“Buzz”score
of21%compared
to
21%.LoyaltyBrandUsageIndustryaverageSooverall,
the
results
showtheir
performance
tobeabove
average
compared
to
theindustry.12
Notes:Iced
tea‘awareness’,‘popularity’,
‘consumption’,
‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,249,
all
respondents(awareness),
n=588,
respondents
who
know
the
individual
brand
(popularity),
n=588,
respondents
whoknow
the
individual
brand(consumption),
n=209,
respondents
who
have
consumed
the
individual
brand
(loyalty),
n=588,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024Milo’s
ranks
ninth
in
awareness
within
the
iced
tea
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofMilo’sRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1Lipton93%89%87%86%83%83%76%50%47%46%2SnappleAriZonaPure
LeafNestea3447%553%Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.6Brisk7Gold
PeakHonestTeaMilo's8Outofallrespondents,
47%
were
aware
of
Milo’s.
Thisranksthemninth
compared
toother
brandssurveyedinthismarket.9AwarenessN/A10TurkeyHill13
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,249,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024The
popularity
rating
of
Milo’s
is
43%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofMilo’sRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1Lipton61%59%51%48%47%47%43%38%32%31%2AriZonaBrisk34Gold
PeakPure
LeafSnappleMilo's43%Outofconsumers
who
knew
thebrand,
43%
saidtheyliked
Milo’s.
Thisranksthemseventh
compared
toother
brandssurveyed
inthismarket.557%678Nestea9Fuze
TeaHonestTeaPopularityN/A1014
Notes:“When
it
comesto
iced
tea,which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=588,
respondents
who
know
the
individual
brand(popularity)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024Milo’s
ranks
sixth
in
consumptionBrand
KPIs
&benchmarking:
consumptionSummaryConsumption
ofMilo’sRank#
BrandUsage
%53%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeingconsumed,
we
asked
each
respondent:
“Whenitcomes
to
iced
tea,which
of
the
following
brandshaveyou
consumed
inthe
past12
months?”.1Lipton2AriZonaBrisk52%343%36%Outofconsumers
who
knew
thebrand,
36%
saidtheyconsumed
Milo’s.
Thisranksthemsixthcompared
toother
brandssurveyed
inthismarket.4Gold
PeakPure
LeafMilo's40%538%636%64%7SnappleNestea35%828%9JoeTeaHonestTea27%UsageN/A1025%15
Notes:“When
it
comesto
iced
tea,which
ofthe
following
brands
have
youconsumed
in
the
past12
months?”;
Multi
Pick;
Base:
n=588,respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofOctober
2024In
terms
of
loyalty,
Milo’s
is
eighth
in
the
United
StatesBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofMilo’s
consumersRank#
BrandLoyalty
%88%Afterascertaining
the
consumption
ofabrandinthelast12
months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablishwhether
abrandisperforming
well
inregard
tocustomer
retention.
Measuring
brandloyaltyestablishes
aclear
feedback
loop
with
customers,providing
valuableinsightsinto
customer
satisfactionandpreferences.
Itis
alsoapowerful
predictor
tohelpguidemarketing
strategies
and
forecast
futuresalesandrevenue
more
accurately.1AriZonaSnappleTAZO18%287%385%4Lipton85%5Brisk84%6Pure
LeafGold
PeakMilo's83%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
iced
tea,which
ofthe
following
brandsareyou
likely
to
consume
againinthe
future?”.782%882%82%9NesteaTurkeyHill80%Outofrespondents
whohaveconsumed
Milo’s,
82%saidthey
would
consume
the
brandagain.LoyaltyN/A1078%16
Notes:“When
it
comesto
iced
tea,which
ofthe
following
brands
are
youlikely
to
consume
again
in
the
future?”;
Multi
Pick;Base:
n=209,
respondents
who
have
consumed
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024Milo’s
has
a
score
of
21%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofMilo’sRank#
BrandBuzz%36%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1AriZonaLipton21%236%3Brisk29%Outofconsumers
who
knew
thebrand,
21%
saidtheyhadheardaboutMilo’s
inthe
media.
Thisranksthemtenthcompared
to
other
brandssurveyed
inthismarket.4Gold
PeakSnappleJoeTea26%525%625%7HonestTeaFuze
TeaPure
LeafMilo's24%823%79%922%BuzzN/A1021%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=588,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowthopportunities.•
Identifyandunderstandyourcore
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