《旅游 英语》课件-Unit 5 Hotel Services (I)

AIMSContenttolearn：

Check-inatahotelfrontdesk

Documentsneededatcheck-inLanguageskillstolearn：

Howtomakerequests

HowtoanswerrequestsImportantWords&Expressions1.lobby

n.大堂2.check-in

n.入住登记3.frontdesk

前台4.receptionist

n.前台招待5.bellhop

n.行李员；旅馆侍者bellboy

n.行李员；旅馆侍者6.coupon

n.赠券；优惠券breakfastcoupon

免费早餐券7.doublebedroom

双人床房(onebigbed)8.singleroom

单人房(onesinglebed)9.twinroom

双人房(twosinglebeds)10.suite

n.套房(twoormorebeds)11.queen-sizebed

大号床12.elevator

n.电梯13.keycard

房卡14.sign

vi.签名signature

n.签名15.morningcall

叫醒服务wake-upservice

叫醒服务16.IDcardnumber

身份证号码17.reservationform

预订单18.floor

n.楼层Lookatthepicturesandcompletetheanswers.WARM-UP1.Whatisthisperson?Heisa______________.1bellhop2.Thesepeopleareonholidaywithtourgroups.Whatarethey?Theyare______________.2tourists3.Whatisthemanworkingatthefrontdeskofahotel?Heisa______________.3receptionist4.Apersonisholdingsomethinginhishandtoopenthedoor.Whatisit?Itisa________________________.4keycard/roomcard5.Whatistheareainthehotelwhereguestsarewaitingtocheckin?Itisthe______________.5lobby6.WhatisRonaldinho(罗纳尔迪尼奥；小罗)doingontheball?Heis______________(hisname)onit.6signing7.Whatisthemandoing?Heiswaitingforthe______________togotohisroomupstairs.7elevator8.MathewLangillewriteshisnameonadocumentwherehis______________isneeded.8signature9.Whatkindofhotelroomisit?Itisa______________room.9doublebed10.Whatisthis?Itisa______________.10couponConversation1(Atthehotel,atourgroupiswaitinginthelobbywhilethetourguideishelpingthemcheckin.Nowthetourguideistalkingwiththereceptionistatthefrontdesk.)G:TourGuideR:ReceptionistSPEAKINGG:Hello,I'mJackLeefromGoldenDragonTours.Maywecheckinnow?R:Haveyougotareservation?G:Yes,wehave.R:MayIhaveyourreservationnumber,please?G:Sure.Hereisourreservationform.R:Soyouneed10roomswithtwoqueen-sizebedseach,right?G:Right.R:OK.Hereareyourkeys.Thereisa100yuandepositforeachkey.G:Isee.Hereyouare.1,000yuaninall.R:Thanks.GoldenDragonTours金龙旅游(公司)deposit

n.押金inall

共计,合计Conversation2(Thetourguideisbacktothefrontdeskaskingformoreinformationonbehalfofhistourgroup.)G:Excuseme.ThisisMr.Li,oneofourcustomers.Hewantstochangehisroom.R:Whattypeofroomdoyouwant,Mr.Li?L:I'dliketohavearoomwithtwoorthreebedsformyfamily.G:TourGuideR:ReceptionistL:Mr.LiR:Asuite?L:Yes.R:Letmesee...HowaboutRoom201?Asuitewithonebigbedandtwosinglebeds.L:Wonderful.Thankyou.R:You'rewelcome.(AfterMr.Lileavesthefrontdesk,thetourguidecontinuestotalktothereceptionist.)G:Wouldyoupleasegiveusamorningcallat6:30?R:Noproblem.4.A:____________________________________B:Yes,thatroomisfine.5.A:____________________________________B:I'dliketohaveatwinroom.6.A:____________________________________B:Dinnerstartsat6:00p.m.I.Addaquestiontocompleteeachofthefollowingconversationsliketheexample.Youcanalsochooseonewordfromthefollowinglisttostartaquestion.WhereWhat

Which

How

Can

May

DoExampleA:What'syourname?B：MynameisJack.1.A:____________________________________B:Yes,wehavealreadymadeareservation.2.A:____________________________________

B:Hereisourreservationnumber.3.A:____________________________________

B:Weneedtenroomsinall.Whatisthetimefordinner?Haveyoumadeareservation?MayIhaveyourreservationnumber?Howmanyroomsdoyouneed?HowaboutRoom201?Whattypeofroomdoyouwant?II.Nowmakeadialogwithyourpartnerroleplayingatourguideandareceptionist.Usewhatyouhavelearnedtobeginandendtheconversation.Includethefollowingpointsinyourconversation.1.Starttheconversationbyexchanginggreetings.2.Asktoshowrequireddocument(s)forcheck-in.3.Askforatleastthreedifferenttypesofroomsincludingasuiteforafamily.4.Endtheconversationpolitely.1.Whoisthespeaker? □Tourguide □Tourist □Receptionist2.Whatdoesitmean? □Breakfastisat7:30. □Breakfastisfree. □Breakfastisnotfree.LISTENINGListentotherecordingandcheck(√)therightanswersinthesecondcolumn.3.Whatkindofroomisneeded? □Suite □Twinroom □Singleroom4.Whatareneeded? □Creditcards □Passports □Roomkeys5.Howistheconversationmade? □Byphone □Byemail □Facetoface6.Whatdothetwospeakerstalkabout? □Room □Ticket □Bed7.Whatisthequestionabout? □Whattodotonight □Whentoarriveatthehotel □Wherethehotelis8.Whatreservationisit? □Roomreservation □Foodreservation □Tourreservation9.Whoisneeded? □Receptionist □Bellhop □Manager10.Whatdoesthespeakerwanttofind? □Hotelroom □Postoffice □ElevatorREADING&WRITINGReadthefollowingpassageanddotheexercises.Checkingintoahotelrequiresyou,ahotelguest,todoseveralthings.First,youneedtogetreadyyourIDcardorpassportwhichyouwillbeaskedtoshowtothefrontdesk.It'sbetterforyoutoprepareacreditcardasaformofpaymentinsteadoftakingtoomuchcashwithyou.InternationalhotelsacceptinternationalcreditcardssuchasVisa,Mastercard,etc.Youalsoneedtokeepyourreservationformifyouhavealreadybookedyourroom.getsth.ready

准备好(某物)form

n.形式insteadof

而不是dependon

根据thoroughly

adv.周全地Forthebestpossiblehotelstaywiththeleastamountofworry,youneedtocontactthefrontdeskortheinformationdesk.Dependingonyourneeds,youmayaskifthehotelhasabellhoptomoveyourluggagetoyourroom,orifthereisafreebreakfastofferedorwhatmealhoursare.Hotelstaffsarethoroughlytrained,workingaroundtheclocktomeetyourneeds.Justfeelfreetoask.Ofcourse,ifyoutakeatripwithatourgroup,thetourguideisexpectedtohelpthegrouptodealwiththecheck-insuccessfully.He/Shealsoneedstohelpthegroupfindoutanyinformationrequired.I.Answerthequestions.1.Whichthreethingsdoyouneedtotakewithyouinordertocheckintoahotelsuccessfully?(1)___________________________________________________________________________________(2)__________________________________________________________________________________(3)__________________________________________________________________________________2.Whatdoesatourguideneedtodowhenitcomestoahotelcheck-in?__________________________________________________________________________________________________________________________________________________________________________yourIDcardorpassportacreditcardyourreservationformHe/Sheneedstohelpthetourgrouptocheckinsuccessfullyandfindouttheinformationhis/hergroupneedstoknow.II.Thefollowingisasampleofhotelreservationform.Studyit.FillinthefollowingreservationformwiththeinformationgiveninChinese.常娟是一名大学教师,她和同事周琳要于2013年12月25日和26日两天合订一家宾馆的房间。她俩都是厦门人,合住在厦门光明路三号楼502室的套房里。常娟要用她的信用卡支付她们两人的住房费用。她的中国建设银行信用卡的卡号为5324×××××××××235,有效期限至2015年8月。她的手机号码是136××××××89,邮件地址是changjuanxm@126.com。

HotelReservationFormArrivalDate:12/25/2013

DepartureDate:12/26/2012(Month/Day/Year)Namesofperson(s)theroomisbeingreservedfor:FamilyName:Chang

FirstName:JuanFamilyName:Zhou

FirstName:LinIfyouwritemorethanonenameabove,thentwopeoplewhosenamesappearabovewouldshareONEroom.CompleteMailingAddress:

Rm502,Bldg.3,GuangmingLu,Xiamen,FujianChinaTelephoneNumber:136xxxxxx89

E-mailAddress:changjuanxm@126.comTheHotelWILLNOTreservearoomwithoutthefollowinginformation:CreditCardNumber:5324xxxxxxxxx235CardExpirationDate:08/2015

CreditCardType:visaNameofPersononCard:ChangJuanSignature:

常娟

Date:12/01/2013(Notethatyoumustshowtheactualcreditcardtothehotelstaffwhenyouarriveatthehotel).I.Matchthetermstothedefinitions.EXERCISES1.singleroom2.doubleroom3.twinroom4.suiteA.livingunitwithseveralconnectedroomsB.roomfortwopeoplewithtwosinglebedsC.roomforonepersonwithasinglebedD.roomfortwopeoplewithonequeen-sizebed1.________2.________3.________4.________C D B AII.Intherecording,youwillhearMr.JackLeemakeanannouncementtohistourgroup.Listenandfillintheinformation.questionsanswersWhatarethetwothingsJackLeewantedtogivetohisgroup?WhereisMr.Wu’room?What’sthesighttheyaregoingto?Whattimewillthegroupleavetomorrow?Whereisthediningroom?Keystotherooms;Breakfastcoupons218TheGreatWall.8:00a.m.Onthefirstfloor.III.Howdoyouaskaquestion?Matchthefunctionstothequestions.ExampleYouwanttohavebreakfast→Whereisthediningroom,please?1.Youwanttohavedinner2.Youwanttogotothe10thfloor3.Youwanttohaveyourmealsenttoyourroom4.Youwanttoknowahotelguest’sidentity1.________2.________3.________4.________D C B AA.MayIseeyourpassport?B.Doyouprovideroomservice?C.Whereistheelevator?D.Couldyoushowmethewaytothediningroom?IV.Whenyouasksomebodytodothefollowingthings,makerequestsinamorepoliteway.Thefollowingwordsandexpressionsareforyourreference(参考).wouldyouplea