无陪儿童服务广州民航54课件

无陪儿童服务UnaccompaniedMinorservice主讲人：尹玲广州民航职业技术学院CONTENTS目录PartIPartIIDefinitionofUMUnaccompaniedMinorServicePartIIICheck-inforUMWhatisUM?PartI01WhatisUnaccompaniedMinor?1.An‘unaccompaniedminor’,commonlyknownas‘UM’,isachildbetween5and12,whoistravellingalonewithoutaparent,guardianorresponsibleadult.UnaccompaniedMinorServicePartII02WhatisUnaccompaniedMinorService?UnaccompaniedMinorService(UMS)isthespecialservicewhichairlinesprovidetoguideandassistunaccompaniedchildren.

Departingminorsareaccompaniedfromthecheck-indesk,allthewaytotheDeparturesGate,andensuretheyboardtheflight.Arrivingminorscanbeescortedtothedrop-offpointsattheArrivals.1)Applicationmaketherequestoverthephoneorattheticketofficewhenbooking,fillouttheUnaccompaniedMinorServiceApplicationForm72hourspriortodeparturetime;namingthepick-upanddrop-offpersons.2)FaresDomestic:50%ofthenormaladultfare;Internationalandregional:Faresarechargedaspertherulesapplicabletounaccompaniedminors.3)TravelDocumentsChildrenpurchaseticketswithvalidIDdocuments,suchasIDcard,householdregister(under16yearsold),andpassport,andcheckinwiththesameoriginaldocumentsusedatthetimeofticketpurchase.4)FreeBaggageAllowance

Childrenwhopurchaseticketsatthecorrespondingchildfareareentitledtothefreebaggageallowancecorrespondingtotheclassoftheirtickets.Check-inforUMPartIII1Anadult(18yearsofageorolder)mustaccompanytheunaccompaniedminoratcheck-in.2Fillout“UnaccompaniedMinor,RequestedforCarriage-handlingAdvice”Forms.Thefollowinginformationisrequiredfromtheaccompanyingadultatcheck-in:flightinformation,UM’spersonalinformation,validIDdocuments,Address,Contactphonenumberofthepick-upanddrop-offpersons3verifyticketsandtraveldocumentsfortheUM,suchasIDcard,householdregister(under16yearsold),andpassport,thesameoriginaldocumentsusedatthetimeofticketpurchase.Forpick-upanddrop-off,thepick-upanddrop-offpersonsmustgothroughcorrespondingpick-upanddrop-offproceduresattheairportwithvalidandoriginalIDdocuments.completetheformonthecoverofanenvelopetocontaintraveldocumentsforUM.4SeatandBaggageSeat:theUMwillbeseatedinaforwardrowsothattheflightattendantscantakegoodcareofhim/her.Baggage:UMsareentitledtothefreebaggageallowancecorrespondingtotheclassoftheirtickets.Keepcarry-onbaggagetoaminimum,andattachIDandcontactinformationonorinsidecarry-onandcheckedbaggage.5Issuetheboardingpass,puttheticketandtraveldocumentsinanenvelopethatwillbeusedduringthetrip.6Uponcheck-in,parents/guardiansmustremainattheairportuntiltheflightisairborne.1Iamhereforthisboy.HewillflytoNewYorktomeethisparentbyhimself.2DoyoumeanthatheisanUnaccompaniedMinor?3First,astheboy’sguardian,you’llgetanUnaccompaniedMinorRequestedforCarriage-handlingAdviceFormattheinformationdesk.4Wehavepreparedanenvelopetocontainallthesetraveldocuments.5Weneedyourhelp,escortinghimthroughcustomsandtohisdestination.Words&Expressions1.Iamhereforthisboy.HewillflytoNewYorktomeethis.parentbyhimself.2.DoyoumeanthatheisanUnaccompaniedMinor?3.First,astheboy’sguardian,you’llgetanUnaccompaniedMinorRequestedforCarriage-handlingAdviceFormattheinformationdesk.4.Wehavepreparedanenvelopetocontainallthesetraveldocuments.5.Lastly,weputtheenvelopeint