EnglishforTourLeaders领队英语21课件

EnglishforTourLeaders领队英语北京大学出版社主编On

theFlightChapter3飞行途中

学习要点

1、案例分析2、听力训练3、情景对话4、国家概况5、巩固训练

Know-howforTourLeaders领队业务LearningFocus学习要点CaseStudy案例分析BR_1_popATheftduringtheFlight机上盗窃案ABulkheadSeat紧急通道座位Task3-1In-flightService机上服务AskingforChineseNewspaper索要中文报纸AskingforChangeofSeats要求换座位InquiriesaboutIn-flightFacilities询问机上设备Task3-2

In-flightMeals机上就餐OrderingMainCourse点餐AskingforaRefillofSoftDrink要求加软饮料Task3-3TakingCareofSickTourists照看身体不适的游客AskingforBlanket要求加毛毯BeatingJetLag倒时差Task3-4PreparationsbeforeLanding飞机着陆前的准备InquiresaboutGroundInformation询问地面情况InquiresaboutDestination询问目的地情况ABCaboutCanada加拿大概况PracticalWriting:ArrivalForm/EntryForm应用文写作：出入境表TranslationforTourLeader领队翻译

CaseStudy案例分析BR_4_1ATheftduringtheFlight

机上盗窃案CaseStudy:案例分析BR_4_1_popOntheflightfromBeijingtoSanFrancisco,athiefonboardpretendedtobeatouristanddisguisedhimselfamongtourmembers.Hesatbesideatouristandbegantotalkwithhim.Atfirst,thetouristdidn’ttalkmuch,butasthethiefcouldalwaysfindsometopicstochat,graduallythetouristlethisguarddownandbegantochatwiththatthieflikeoldfriends,andthenthethiefgottoknowmoreaboutthetouristfromtheirconversation.Whentheplanestoppedascendingandreachedthecruisingaltitude,thetouristtookanap.Atthismoment,thethiefpretendedtoopenhisownbaggagetolookforsomethingwhilehesecretlyopenedthetourist’sbaggage.Aftersearchingforawhile,hestole8000yuanincashandavaluablecamera.Luckily,anothertouristhappenedtowitnesstheprocess,buthedidn’tsayanywordsuntiltheplanereachedthedestination.Whenthethiefwasleaving,thewitnesscaughtthethief,andaskedthestewardesstocallthepolice.Afterinvestigation,policefoundthathewasapettythief,oftencommittingcrimesontheplane.BR_4_2

在北京飞往旧金山的飞机上，一位窃贼上了飞机，他装扮成游客的样子，藏身于一个旅行团中。他坐在一个游客身边，开始找话题和他聊天。起初，这名游客并不想多说什么，但是那位窃贼总找些话题来讲。慢慢地，游客放松了戒备，与那个窃贼聊得很高兴。看起来他们就像认识很久的朋友。谈话中，窃贼了解到一些这位游客的信息。当飞机停止上升，飞行平稳时，这位游客开始打盹。而此时，那位窃贼假装打开自己箱子找东西，同时却悄悄打开了那位游客的行李。找了一会儿后，他偷到了8000元现金和一部昂贵的相机。幸好，这一切被另一个乘客看到了。但他没有声张。等飞机到了目的地，窃贼正要离开时，那位游客一把抓住窃贼，让空乘人员报了警。经过警方调查，发现这名窃贼是个惯偷，常在飞机上盗窃作案。TranslationBR_4_2_pop1.Studythecasecarefully.DecidewhetherthefollowingstatementsaretrueorfalseandwriteTfortrueandFforfalse.(1)_____Allthepassengersarefriendswhentheyareabroadtheplane.(2)_____Inordertokillthetime,thetourmemberscantalkaboutanytopicstheylikewithotherpassengers.FFBR_5(3)_____Itisquitesafewhenyouareabroadbecausetheflightattendantsisaroundandwilltakecareofyourpersonalproperties.(4)_____Ifthetourmemberslosetheircarry-onluggageorvaluablesabroadtheycangainsomecompensationfromtheairline.(5)_____Thetourleaderisnottoblameforthelossofanypersonalvaluablesaboardbecauseheisnottheairpoliceman.

FFF2.Dividetheclassintoseveralgroupsanddiscussthecase.Onestudentmakesapresentationofthemainpointsdiscussedandtheothersgivecommentsonthepresentation.

Discussions:Whatcouldthetourleaderdotoavoidthepossibletheftabroad?Comments:(1)__________________________________________________________________Thetourleadershouldtellalltourmembersnottodisclosetheiranypersonalinformationtostrangers.

(2)___________________________________________________________________(3)__________________________________________________________________Thetourleadershouldremindalltourmemberoftakingcareoftheirvaluablesandlockingtheircasesornotopeningthematrandom.Itisamustforthetourleadertoreporttheincidenttothetravelagencyathome.Ifnecessary,askforhelpfromtheConsulateGeneraloftheP.R.Cinthedestinationcountry.

小知识：飞行途中领队的工作

旅游的空中飞行时间通常较长，一般少则一两个小时，多则数小时，甚至10多个小时，领队应充分利用机上的时间，熟悉团队。在这段时间内，领队可以从事的事情包括：再次预习接待计划，对游览城市之间的衔接、转换尤其需特别注意。拿出资料、相关书籍，预习行程中不熟悉的城市和旅游景点。及时记录中国出境时发生的问题。与游客交谈，融洽关系。为乘客提供乘机诸项帮助和服务。如协助游客调换座位，关照游客的特殊用餐要求，熟悉飞机上的救生设备，回答游客的其他提问，帮助游客填写入境表格等。WordsandExpressionsFurtherUnderstandingRelatedKnowledge第二部分：相关知识two_1WordsandExpressionsbulkheadn.隔板armrestn.扶手partitionn.分开；隔墙adjustv.调整sectionn.部分automaticallyadv.自动地reclinev.斜倚；complicatedadj.复杂legroomn.放脚的空间monitorn.监视器stowv.装载destinationn.目的地Listentothepassageandfillintheblankwiththemissinginformation.two_2_P1_1.1ABulkheadSeat紧急通道座位Abulkheadisthephysicalpartitionthat(1)_________________aplaneintodifferentclassesorsections.Bulkheadseatsaretheseatslocateddirectlybehindthebulkheadseparators.Withnoseatinfrontofyou,noonecanrecline(2)_____________________.Thisusuallymakesiteasiertoenterandexityourseatduringflighttoo.Somebulkheadseatsprovide(3)________________________.Ifthebulkheadwallissituatedveryfar(4)____________________________,thosesittinginthebulkheadseatswillenjoyextraspace.

divides

intoyourspaceextralegroominfrontofthefirstrowofseatsInotherinstances,thebulkheadwalldoesnotreachallthewaytothefloor,(5)________________________.Cut-outsprovidespaceforyouto(6)________________________andsometimesevenstowasmallcarry-on.(WhetherornottheFlightAttendantsallowyoutostore(7)________________________inthecut-outspaceiscarrierdependent.)Whilecut-outsdifferinsize,theyareusuallynomorethanafoothigh.Ifyouareonanaircraft(8)________________________,itmaybestoredinyourseat’sarmrestbecausethereisnoseatbackinfrontofyou.Havingitcomeoutofthearmrestenablesyouto(9)________________________,butmayreduceseatwidthslightly.Somepassengersliketoputtheirfeetup(10)________________________,somethingthatcannotbedonewhenthereisaseatinfrontofyou.two_2_P1_1.2creatingcut-outsstretchyourlegsabagwithpersonaltelevisionsmoveandadjustthescreenagainstthebulkheadwalltwo_2_P1_1.32.Fillintheblankswiththewordsandexpressionsgivenbelow.Changetheirformswhennecessary.Thepersonaltelevisionmaybestoredintheseats’________.Werecommendthatyoukeepyourlaptopinyour________bagwhentraveling.Yourbaggagewillbe________safelyawayintheplane.Ifyouareseateduncomfortably,youmaytryto________yourseat.bulkheaddividepartitionreclinestowadjustprovidestretcharmrestcarry-onarmrestscarry-onstowedadjust5.Theextraspaceenablespassengersto________theirlegs.6.A________isdesignedtoseparatefirstclasscabinfromeconomyclassone.7.Nopassenger________intoyourspace,becausenoseatisinfrontofyou.8.Theseparatorhasafunctionof________aplaneintodifferentclassesor sections.9.Theseatlocateddirectlybehindtheseparators__________theextraspace.10.Theseparatoristhephysical_______thatmakespassengersenjoyextraspace.stretchbulkheadreclinesdividingprovidespartitionthree_Text1-3In-flightService机上服务SituationalDialogue第三部分：领队情景对话In-flightMeals机上就餐PreparationsbeforeLanding飞机着陆前的准备TakingCareoftheSickTourists照看身体不适的游客WordsandExpressionsTask3-1In-flightService机上服务1.AskingforChineseNewspaper索要中文报纸1.Listentothedialogueandwritenumbersinthebracketstoshowthecorrectorderoftheconversation.

(T=TourLeaderS=Stewardess)____S:Thelavatoriesareintherearofthissection,sir.____S:HowaboutNewYorkTimesandWashingtonPost?____S:Notmany,onlyPeople’sDaily.Wouldyoulikesomecopies?____T:Yes,please.That‘sverykindofyou.____T:Isee.Thankyou,Miss.Bytheway,haveyougotsomethingforustoread?____T:Excuseme,Miss,whereisthelavatory?____T:I’msorry.Sometouristsofourgroupcan’tspeakEnglish.DoyouhaveanyChinesenewspapersormagazines?2.Listentothedialogueagain,andactitoutwithyourdeskmate.Payattentiontoyourbodylanguage.2-4-6-7-3-1-5

2.AskingforChangeofSeats要求换座位Listentothedialoguecarefullyandcompletethefollowingsentencesinyourownwords.1.Henryaskedthetourleaderto___________________.2.Theladyneededtochangetheseatbecause___________________.3.Thestewardessdidn’tagreetochangetheseatatfirst,because______________.4.Thetourleadersuggestedthatthestewardessmightaskotherpassengerto_________________.5.Thestewardessaskedtheladytoholdtheairsickbaglest_____________________________.

Roleplay:Actitoutwithyourpartnerandmakedialoguebetweenstewardessandthepassengerwhowasaskedtoexchangetheseat.three_Text21-242-4-6-7-3-1-5changethelady’sseattothefrontpart.shefeelsterriblysick.thereisnovacantseatinthefront.exchangetheseat.theladywouldvomitonthefloor.3.InquiriesaboutIn-flightFacilities询问机上设备Listentothedialogueandfillinblankswithwhatyou’vejustheard.扫一扫，听一听。

(T=TourLeaderS=Stewardess)T:Hello,stewardess.S:Hello,sir.(1)____________________?T:Ifeelcold.Iwantyoutoturndowntheair-conditioner.S:OK.Noproblem.(2)____________________.T:Thankyou.(3)____________________?S:Lookathere.(4)____________________.T:OK.Thankyou.S:What’smore?T:No,thanks.S:OK.(1)WhatcanIdoforyou?Iwilladjustairflowforyou.HowcanIturnonthelight?Thisbuttonturnsonyouroverheadlight.1.Listentothedialogueagainandchoosethemostcourteousexpressionthatissuitabletothesituationfromthechoicesbelow.(T=TourLeaderS=Stewardess)T:Ifeelcold.Iwantyoutoturndowntheair-conditioner.(1)____________________?Ifeelcold.Couldyouhelpmeturndowntheair-conditioner?Ifeelcold.Whynotturndowntheair-conditioner?Ifeelcold.Helpmeturndowntheair-conditioner.

S:OK.Noproblem.(2)________________OK,Iwilladjusttheairflow.I’mverysorrytohearthat.Iwilladjusttheairflowforyourightnow.Nevermind.Iwilladjusttheairflow.ABT:Thankyou.(3)_____________________?Thankyou.Butyoushouldhaveturnedonthelight.Thankyouverymuch.Bytheway,Iamwonderingifyoucanturnonthelightforme.Ican’tfindbuttons.Turnonthelightnow!Thankyou.

S:What’smore?(4)___________________A.I’mverybusynow.B.It’smypleasure.Pleasefeelfreetocallusifyouhaveanyquestions.C.Thisismyduty.Pleasedon’thesitatetocallus.

S:OK.(5)___________________A.Atyourservice.B.That’sallright.C.That’sit.BBATask3-2In-flightMeals机上就餐1.OrderingMainCourse点主菜Listentothedialogueandputthefollowingresponsesinthecorrectorder.2.Dividetheclassintogroupsoftwoorthreestudents,anddothedialogueagain.

2.AskingforaRefillofSoftDrinks要求加软饮料Listentothedialogueandanswerfollowingquestions.

Whatdoestheguestwanttohave?________________________________Whichbeverageisfreeofcharge?________________________________Asidefrommineralwater,couldyoulistmorefreebeverages?

________________________________2.Roleplay:Onestudentplaystheroleoftheflightattendantwhileanotherplaystheroleofthetourleaderwhoasksforfreedrinks.somethingtodrink.mineralwater.orangejuice,tomatojuice,Coke,Sevenup,coffee.Task3-3TakingCareoftheSickTourists照看身体不适的游客

1.AskingforBlankets要求加毛毯1.Listentothedialogueandchoosethebestansweraccordingly.(1).Whatisthepossiblerelationbetweenthetwospeakers?A.Husbandandwife B.TeacherandstudentC.Bossandclerk D.Stewardessandtourleader(2)Whatdoesthemanaskfor?A.airflow B.blanketC.favor D.helpDB

2.Listentothedialogueagain,rearrangetheorderofpictures.Describethefollowingpicturesaccordingtotherightorder.(1).

2.BeatingJetLag倒时差Listentothedialogueandmatchtherightpictureaccordingly.

(1)WhendidthetouristsarriveatNewYork?WhattimewasitinBeijing?Choosetherightpicturegivenbelow.A.B.C.Bthree_Text15-16

2.Roleplay:SupposeyouareatourleaderandyourclassmatesaretouristsfromBeijing.AskthetouriststoresettheirwatchtoNewYorktimewhentheyarriveatthedestination.

three_Text17-20

1.InquiresaboutGroundInformation询问地面情况1.Listentothedialogueandmakesomepredictionsaccordingly.Task3-4PreparationsbeforeLanding飞机着陆前的准备(1) Accordingtothedialogue,youarerequestedtoinfertheseasonofBeijing. A.SummerB.AutumnC.SpringD.Winter(2) Thefirstpictureshowsthegroundconditionofthedestination.IfyoutakeflightfromAucklandtoBeijing,figureoutwhatseasonisinBeijing.Choosethecorrespondentpicturefromthechoicesbelow.CA.C.B.A

(3) WhentheguestsarriveatAuckland,whatisthemostsuitableclothesforthemtowearaccordingtotheweatherinAuckland?Choosetherightonefromthefollowingpictures.three_Text21-24A.C.B.C

2.Roleplay:Supposeyouarethetourleader,tellthetourmembersthegroundweatherconditionsbeforelanding.

2.InquiresaboutDestination询问目的地情况1.Listentothedialogueandmakesomepredictionsaccordingly.three_Text21-24(1) Accordingtothedialogue,canyouinfertheBeijingTimewhenthetourleaderarrivesatNewYork? A.7:50p.m. B.6:50a.m. C.5:50a.m. D.7:40a.m.(2)Accordingtothedialogue,thetourleadermayhave________afterarrival.A.lunch B.breakfast C.supper D.brunch(3) TouristsarriveatNewYorkon_________ofleaving A.thenextday B.thesameday C.thelastday D.theearlydDCB

2.Roleplay:Supposeyouaretheguestandthetourleader.Makeadialogueabouttheweatheronthegroundbeforeyourplanelandstheairport.four_mainPartFour:Built-upSpecialTerms第四部分：专业词汇储备WordsorPhrasesMakingDialoguefour_WP_main1LearnbyheartthefollowingwordsorphrasesinColumnA.ContributemoreinColumnBwiththehelpofadictionary.ColumnAvisaapplicant签证申请人foreignexchange外汇businessvisa商务签证self-fundedtravel自费旅行tourismvisa旅行签证pre-departurebriefingsession行前说明会

travelpassport旅游护照groupfile团队档案identificationcard身份证tourescortpass领队证vaccinationbook预防接种书loudspeaker话筒four_UsefulExpressions22.LearnbyheartthefollowingwordsorphrasesinColumnA.ContributemoreinColumnBwiththehelpofadictionary.ColumnBdepositslip存款单letterofguarantee担保函assetproof资产证明bankaccount银行账户residencepermit居留证applicationfee申请费用

nationalpassport

国民护照returnreceipt回执单据diplomaticpassport外交护照creditcard信用卡visaapplicationform签证申请表foreigncurrency外国货币four_UsefulExpressions32Makenewdialoguesusingthefollowingexpressions.HesitationUm,____________.Well,____________.Actually,____________.Infact,_______________.Youknow,______________.HowshallIputit,____________.It’slikethis,yousee,____________.four_mainReadthepassagealoudandchoosethebestanswertocompleteeachstatement.(1)Canadaisoneoftheworld'smostethnicallydiverseandmulticulturalnations,because__________________________.ithasthepopulationofapproximately35million.itisworld’ssecondlargestcountry.itsharestheworld'slongestlandborderwiththeUnitedStates.manypeopleimmigratefromothercountries.

(2)Torontoisoneofthemostpopularcitydestinations,because_______________.A.itisthebestknownCanadiancity.B.itisthecapitalofCanada.C.ithassophisticatedLatinflair.D.ithasheli-skiinganddog-sleddinginfourseasons.

DAvedio

PartFourABCaboutDestinationCountries第四部分：目的地国家概况Canada加拿大four_WP_main(3)Basedonthetext,whichofthefollowingstatementsisNOTtrue?A.Canada’scommonborderwiththeUnitedStatesistheworld'slongestlandborder.B.QueenElizabethIIistheheadofstateandhasexecutivepowerinCanada.C.Asthesecondlargestcountryintheworld,Canadahasalandmassthatcoversfivetimezones.D.CanadahasFrenchnumerousheritages,eachofferingitsownCanadianurbanexperience.

(4)Accordingtolastparagraph,Canadaisalsoagooddestinationfor__________.A.shopping B.physicaltrainingC.immigration D.educationBBfour_UsefulExpressions2Watchtheshortvideotwice,andcompletethefollowingrequirements.Step1: Dividetheclassintogroups,andaskeachstudenttotakeanoteofwhatheorshehaswatchedorheard.Comparethenoteswithhis/herdeskmate.Step2: Makeabriefsummaryofthedestinationc