旅游英语TourismEnglish04课件

TourismEnglish旅游英语

Lead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkComplaintsaboutShoppingTaskTwoUnitFourteenDealingwithComplaints目录CONTENTSLead-inStep1Step2BrainstormStep3

CommentandSummaryStep4SituationalPracticeStep5AssignmentStep6Homework

Lead-in

｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkLead-inStepOneStep1：Lead-inAfteraday’svisit,thetourgroupareturningbacktothehoteltohavedinner.Duetothebusyschedule,thereisnotimeleftforshopping.AcouplewhoareveryinterestedinXiangembroideryproductswhicharedisplayedandsoldattheHunanEmbroideryResearchInstitutearecomplainingtoSimon.Asatourguide,howshouldSimonhandlethecomplaintinaproperway?

Lead-in

｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkBrainstormStepTwoLead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkLead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkStep2:BrainstormAsatourguide,howshouldSimonhandlethecomplaintinaproperway?CommentandSummaryStepThreeLead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkAsatourguide,Simonshoulddoasfollows:1.IdentifytheproblemTourguidesarenotallowedtopushtouriststodoanyshoppingorattempttomakecommissionfromtheirpurchases.However,overseastouristsareespeciallyinterestedinbuyingChineseproductsassouvenirsorgifts.Simonshouldmakeitclearbeforethevisit.Introducetheorigins,featuresofthelocalspecialtiestotheguests.Lead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜Homework2.OfferasolutiontotheproblemIfyourtouristsdonothavetimeforshopping,makingaapologyisalwaystherightthingtodo.Andyoucangiveyourtouristssomeadvice.TaketheXiangembroideryasanexample,theproductsnotonlyavailableintheinstitute,butalsoinretailstores,shoppingmall,andtheonlineshop.3.Handlingcomplaintpromptlyandefficiently.Lead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkSituationalPracticeStepFourLead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkStep4：SituationalPractice(Oneofthetourists,RacheliscomplainingtothetourguideSimonforthelimitedtimeforshopping)

G=TourGuideT=TouristT:MayIhaveawordwithyou,Simon?G:Sure.Rachel.WhatcanIdoforyou?T:Thosescenicspotswevisitedtodayarefabulous,butIamalittlebitunhappyabouttoday’sarrangements.G:I’msorrytohearthat.Whathappened?T:Well,theembroideryworkswesawinthemuseumareamazing.Iwasconsideringbuyingoneortwoofthemtodecoratemyhouseandwasbusydiggingmyselfintopickingupamongthousandsofembroiderygoods.

Lead-in

｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkStep4：SituationalPractice

Lead-in

｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜Homework

G=TourGuideT=Tourist

T:Youknow,allofthemarepretty,uniqueandreasonableinprice.It’shardformetomakeachoice.IwasjustabouttomakeadecisionthenIhadtoleavebecausethemuseumwasgoingtocloseinfiveminutes.Whatapity.G:Ididn’tknowyouguysareinterestedinbuyingthem.Wehaveaverytightscheduletodayandtheinstituteisclosedquiteearly.Pleaseacceptmyapologies.WhatcanIdoforyoutofixthisup?T:Istillwanttobuysomeembroideryproducts.Istheinstituteopenintheevenings?Step4：SituationalPractice

Lead-in

｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜Homework

G=TourGuideT=Tourist

G:Idon’tthinkso,butyoucantrysomeretailstoresaroundtheinstitute,someofthemareopenuntilmidnight.Waitaminute.Ithinkithasanonlinestore.T:Really,that’sgood.ThenIcanpurchaseitonline.Itissoconvenient.G:Thereisonemorething.Sinceyouareleavingthecitytomorrow,you’dbetterplananordertoday.Mostimportantofall,contactcustomerservicetoensurethepackagewillbedeliveredtomorrow.T:Thankyou,Simon.Youaresohelpful.G:Youarewelcome.

Lead-in

｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkThosescenicspotswevisitedtodayarefabulous,butIamalittlebitunhappyabouttoday’sarrangements.Analysis:Wevisitedtodayisapost-attributive,whichmodifiesthepreviousthosescenicspots.Whentranslating,weshouldpayattentiontoputtingthepost-attributiveinfrontoftheheadwordfortranslation.Translation:我们今天参观的那些景点非常棒，但是我对今天的安排有点不满意。Example:Thehotelwebookedyesterdayisthemostluxurioushotelinthiscity.

Step4：SituationalPracticeLanguagePointsImportantSentencesStep4：SituationalPracticeNewwordsandexpressions:

Lead-in

｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜Homeworkfabulous

极好的embroidery

刺绣institute

机构retailstore

零售店deliver

寄送purchase

购买online

网上AssignmentStepFiveLead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkMakeadialogueaccordingtothefollowingscene.Tellthetouriststhisafternoonisfreetimeforthem.Tellthemyourtourisano-shoppingtour.Introducesomesouvenirshopsinsideandoutsidethehotel.Intheendoflunch,twotouristsaskthetourguideaboutwhenandwheretogoshopping.Actasthetourguideandmakeadialoguewiththemincludingthefollowingpoints:Lead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkStep5：AssignmentGroupDiscussionLead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkRole-playNEXTLead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜Assignment｜HomeworkSampleA:Attention,everybody.Thisafternoonisfreetimeforyou.Sinceourtourisano-shoppingtour,youcangoshoppingbyyourselves.B:Oh,Iwanttobuysomesouvenirs.A:NowIwillintroducesomesouvenirshopsinsideandoutsidethehotel.B:That’sgreat.A:Thereisasouvenirshopinsidethehotel.Itisbesidethebusinesscenteronthesecondfloor.B:Anyothershops?A:Yes,therearestillsomeothersouvenirshopsoutsidethehotel.Lead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜

Assignment

｜HomeworkSampleLead-in｜Brainstorm｜CommentandSummary｜SituationalPractice｜

Assignment｜HomeworkA:YoucantaketaxiortakebusNo.1orNo.8totheAncientCultureStreet.Youcanbuyallkindsofhandicraftsthere.IrecommendChina’sfourtreasuresofstudy,fans,silktexturesasgiftsforyourfriendsandrelatives,theyarevividandeasytocarry.B:That’sgreat.A:Afteryourvisiting,youcanuseDidicar-hailingapptorentacarandgobacktothehotel.Pleas