酒店情境英语情境一前厅任务一入住48课件

酒店情境英语情境一：前厅

任务一：入住Contents

1234ObjectivesUsefulExpressionBriefIntroductionVocabulary5SituationalConversationPART/01ObjectivesObjectivesThegeneralideaofmakingacheck-inVocabularyofmakingacheck-inTheusefulexpressionsofmakingacheck-inPART/02BriefIntroductionIntroductiontoCheck-inThemaindutiesofreceptiondepartmentare:welcomingandcheckinginofnewarrivalssellingthefacilitiesofahotelmaintainingrecordsofresidentguestsprovidingguestinformationforothersectionsofthefrontofficeandotherdepartmentsofahotelRoomStatusVacantandready:Theroomhasbeencleaned,andisreadyforuse.Occupied:Theroomisregisteredtoacurrentguest.Check-out:Theguesthaspaidthebillandleftthehotel.sleep-out:Theroomisreportedasoccupied,buttheroomwasnotusedandtheguestisnotpresent.Stay-over:Theguestwillstayintheroomatleastonemorenight.RoomStatusDoNotDisturb:Theguesthasrequestednottobedisturbed．Complimentary:Theguestdoesnothavetopayfortheroom．Skipper:Theguesthasleftthehotelwithoutpaying.Latecheck-out:Theguesthasrequestedandbeengivenanextensionoftheregularcheck-outtime.PART/03Vocabularyreception[rɪ‘sɛpʃən]n.接待Hewalkeddirectlytothereceptiondeskforcheckingin.他径直走到前台接待处进行入住登记。sign[saɪn]vt.&vi.签名，签署Wouldyoupleasesignyournameonthebill?请您在账单上签下您的姓名。NewWordsdeposit[dɪ‘pɑzɪt]n.押金It’scommontoaskforadepositwhentheguestscheckin.客人入住时要求预付住宿押金是很正常的事。advanced[əd‘vænst]adj.预付的Pleasepay$6ooforanadvanceddeposit.请支付600美元作为预付押金。NewWordsdelay[dɪ‘le]vt.延期，延误Theairplanewasdelayedbecauseofthedensefog.飞机因浓雾延误。luggage[‘lʌɡɪdʒ]n.行李Thebellboywillhelpyouwithyourluggage.行李员会帮您拿行李。NewWords

Vocabularyarrivaln.到来；到达；到达者criticaladj.批评的；决定性的impressionn.印象encounterv.遇到facilityn.设施；设备sectionn.部门；章节availabilityn.可用性；有效性approachn.方法；途径suiten.套房categoryn.种类，分类validadj.有效的roomstatus房间状态certificaten.证书；执照，文凭scannern.[计]扫描仪；扫描器receiptn.收据couponn.优惠劵venuen.发生地点；集合地点boostv.促进；增加ensurev.保证，确保；使安全distributev.分配；散布conciergen.门房；看门人complimentaryadj.赠送的；称赞的walk-in散客eyecontact眼神交流registrationcard客人住宿登记卡PublicSecurityBureau公安局settletheaccount结账cityledger挂账guestfolio客史档案inadvance提前a.m.shift=morningshift早班doublecheck确认仔细检查；再次确认key…in…键入PART/04UsefulExpressionHowtofindoutiftheguesthasareservation如何确认客人是否有预订(1)Haveyoumadeareservation?请问您做了预订吗？(2)Haveyoureservedaroom?您预订了房间吗？(3)Haveyoubookedanyrooms?请问您预订了房间吗？(4)Doyouhaveareservation?请问您有预订吗？KeyExpressionsKeyExpressionsHowtoasktheguesttofillouttheregistrationform如何请客人填写登记表(1)Wouldyouliketoregister?请您登记一下好吗？(2)Willyoupleasefilloutthisregistrationform?请您填写这张登记表好吗？(3)MayIhavealookatyourpassport?可以出示您的护照吗？(4)Wouldyoumindfillingoutthisregistrationform?请您填写这张登记表好吗？(5)Pleasewriteoutyournationality/permanentaddress/yourpassportNo./visaNo./theexpirydateofyourpassport/theexpirydateofyourvisahere.请在这儿填写您的国籍/居住地址/护照号/签证号/护照有效期/签证有效期。(6)Ineedyourpassportnumber/visanumber/signaturehere.请将您的护照号/签证号/签名写在这儿。(7)Pleasesignyournamehere.请您在这儿签名。

KeyExpressionsHowtogetinthedeposit,askwaysofpaying,andofferspecialroomrates

如何收取押金，询问支付方式和回复特殊房价(1)Werequireadepositofonenight’sroomrateinadvancetosecureyourreservation.为保证您的预订，我们需要提前收取一晚的房费作为押金。(2)Wouldyoumindpayingthedepositatthecashier’soverthere?请您在那边的收银台支付押金。(3)Howwillyoubepaying,incash,bycreditcardsorwithtravelers’checks?请问您如何支付，付现、刷卡还是旅行支票？(4)Thechildrenwillbehalfprice.儿童半价。Howtoapologizeforoverbookingandrecommendhotels如何为超预订道歉并推荐其他酒店(1)Sorry,and

Ihopeyou’llunderstand.请您谅解。(2)Sorry,buttheguesthasnotcheckedout.很抱歉，目前没有客人退房。(3)Therearenocancellationsorno-showsallthetime.一直没有客人取消预订，也没有做了预订却没来的客人。(4)MayIrecommendanotherhotel?请问我可以向您推荐其他的酒店吗？(e.g.forVIPsortoursorbecauseoftheirlocation)

KeyExpressionsPART/05SituationalConversationSituationalConversationDialogue1AttheEntranceScene:AcarpullsupinfrontofHuatianHotelandadoorman(Dm)goesforwardtomeettheguests,opensthedoorofthecarforthem.Dm:Goodevening,sirandmadam.Welcometoourhotel.B(MrBellow):Thanks.Goodevening.Dm:(Doormanopensthetrunkoutthebaggageandlooksatthenameonthebaggagetags.)I’mthedoorman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesofbaggage?SituationalConversationB:Er…Maybefive,Margaret(M)?Dm:Five?Oh,sorry.Letmehaveacheckagain.M:Oh,no,Henry.Alwayspoormemory!We’vegotonlyfour.B:Isee.(Tothedoorman)Sorry,boy.You’reright.Fourpieces.Dm:Nevermind,Mr.Bellow.TheReceptionDeckisstraightahead.Afteryou,please.B:Yes,thankyou.SituationalConversationDialogue2TheRegistrationScene:Mr.Bellow(B)checksinattheReceptionDesk.Receptionist(R):Goodevening.WhatcanIdoforyou,sir?B:Ibookedatwin-bedroomwithbaththreeweeksago.I’mHenryBellow.R:Justamoment,please,Mr.Bellow.I’llcheckthearrivallist.…Sorrytohavekeptyouwaiting,sir.Yes,youhavereservedaBritishsuitefromtodaytothe29th.B:Yes,exactly.SituationalConversationR:CouldIseeyourpassports,please?(Checkingthepassportsandgivingthemback.)Thankyou,sir.Andwouldyoumindfillingintheregistrationform?B:I’lltakecareofit.(Fillingouttheform)Hereyouare.Isitallright?R:Yes,thanks.Howareyougoingtopay,incashorbycreditcard?B:CouldIpaywithtraveler’schecks?R:Certainly.Here’sthekeytoRoom908.Pleasekeepit.Andthebellmanwillshowyouup.(Abellmancomesover.)Haveaniceevening,sir.Andenjoyyourstay.B:Thankyou.SituationalConversationDialogue3ReceivingaWalk-inGuestScene:Agentlemanstepsin,tryingtofindaroomforthenight.Receptionist(R):Goodafternoon,sir.MayIhelpyou?Client(C):Yes,please.I’vejustarrivedfromHongKong.Couldyouletmehavearoomforthisevening?R:Haveyoumadeareservation,sir?C:I’mafraidnot.R: