职场实 用英语交际教程(中级)课件U10

Unit10ProcessclaimsMotivatingInputtingOutputtingExtendingUnitOutline职场实用英语交际教程（中级）——Unit10Warming-upJXGlobalTradingCo.,Ltdisaforeigntradecompanythatimportsandexportsavarietyofproducts,primarilysportsproducts.SarahHan,asalesdirectorofthecompany,receivesanemailfromStevenBrown,acustomerfromHealthySportsCo.,Ltdwhohasfiledaclaimforsomesportsshoesthatgotverywet.Sheneedstocontacttheshippingagencytofindoutwhathashappenedandreplytotheclaimviaemail.Motivating职场实用英语交际教程（中级）——Unit10Trying-outSarahneedstoreplytotheemailandsolvetheproblem.ImagineyouareSarah.

Whatwillyouincludeinyouremail?Task:Discussthequestionwithyourpartner2.Writedownyourideasexpressyoursincereapologiesexplaintheproblembrieflyandgivethereasonsforwardanoverallsolutionandexplainitindetail...Motivating职场实用英语交际教程（中级）——Unit10Takingaim1listthewordsandexpressionsconcerningprocessingclaims2notedownthespecificinformationaboutprocessingaclaimfordamagedgoods3describethestructureofareplyemailtoaclaim4listthestepstofollowwhenprocessingaclaim5draftanemailtorejectaclaimfordamagedgoodsMotivating职场实用英语交际教程（中级）——Unit10ListeningReadingStructuringInputting职场实用英语交际教程（中级）——Unit10ListeningSarahcallsRobertShaw,ashippingco-ordinatorfromDFShippingAgency,tofindoutwhathashappened.Inputting职场实用英语交际教程（中级）——Unit10InputtingScriptsRobert：Morning,DFShippingAgency.Robertspeaking.Sarah:Goodmorning,Robert.It’sSarahfromJXGlobalTrading.I’mcallingtotalkaboutourlastshipment.Ourclientsinformedusthatsomeoftheshoesweresoaked.Robert：That’strue,Sarah.Iwasplanningtotellyouaboutthat.Sarah:Howcouldthathappen?Wasitduetoimproperpackaging?Robert：Notreally.Waterproofmaterialwasusedforinnerpackagingandallthecartonswerelinedwithplasticsheets.Allthegoodswerepackedaccordingtothestandardofourindustry.Sarah:Thenwasthereanyimproperhandlingsomewherealongtheline?Robert：Well,weconductedadamageinspection.Itturnsoutthatthedamagewascausedbyaseverecyclonelastweek.Ourtruckswerestuckinfloodwatersonthewaytothedestination.Sarah:Iheardaboutthatdisaster.Terriblething!职场实用英语交际教程（中级）——Unit10InputtingRobert：Wehavejustgottheinspectionreportandwearenowpreparingalltheotherrequireddocumentsforyou.Sarah:Willyoubearallthelosscausedbytheshipping?Robert：Well,thelosswasnotcausedbyshipping.Itwascausedbyanaturaldisaster,asstatedintheforcemajeureclauseofthecontract.Sarah:Iunderstand.Ifso,Ineedyourlegaldocumentsassoonaspossible.Ineedthemtoexemptourresponsibilityfrom

damagesandhelpourclientstocoverthelossfrominsuranceifpossible.Robert：Sure,we’lltryourbesttosendthemtoyoutomorrow.Sarah:Thankyou.Bye!职场实用英语交际教程（中级）——Unit10ScriptsTask1Sarahheardfromtheclientsthatsomeoftheshoes______________.A(n)___________wasconductedtofindoutthecausesforthedamage.Robertsaidtheywouldnotbearthelosscausedby_________________,asstatedinthecontract.Sarahneededthelegaldocumentsto________________________ofhercompanyfromdamages.Sarahwouldhelptheclientstocoverthelossfrom______________ifpossible.weresoakedanaturaldisasterinspectionexempttheresponsibilityinsuranceInputtingListentotheconversationandfillintheblanks.职场实用英语交际教程（中级）——Unit10InputtingTask2Listentotheconversationagainanddecidewhetherthefollowingstatementsaretrueorfalse.Writekeywordsorsentencestosupportyouranswers.Thegoodswerepackedaccordingtothestandardoftheindustry.□True □False__________________________________________________Thepackingcartonswerenotproperlyhandled.□True □False___________________________________________________Thetruckswerestuckinfloodwaterscausedbyacyclone.□True □False___________________________________________________✔✔✔accordingtothestandardofourindustrycausedbyaseverecycloneourtruckswerestuckinfloodwaters职场实用英语交际教程（中级）——Unit10InputtingTask2Thedamagewascauseduponthearrivalatthedestination.□True □False_________________________________________________

Thelegaldocumentswouldbesentimmediatelyafterthephonecall.□True □False_________________________________________________✔✔onthewaytothedestinationtomorrow职场实用英语交际教程（中级）——Unit10Listentotheconversationagainanddecidewhetherthefollowingstatementsaretrueorfalse.Writekeywordsorsentencestosupportyouranswers.1.Waterproofmaterialwasusedforinnerpackagingandallthecartonswerelinedwithplasticsheets.1)carton:/'kɑːtn/n.alightboxorcontainerusuallymadeofcardboardorplastic包装箱；硬纸盒e.g.Whenyourorderarrives,checkthecartonbeforesigningforit.当您的订单送达时，请在签收前检查纸箱。Inputting职场实用英语交际教程（中级）——Unit10Languagepoints1.Waterproofmaterialisusedforinnerpackagingandallthecartonsarelinedwithplasticsheets.2)belinedwith:(theinnersurfaceofanobject)tobecoveredwithanothermaterial内膜上衬有······e.g.Thebottomoftheboxmustbelinedwithplasticwrap.盒子的底部必须衬有保鲜膜。Inputting职场实用英语交际教程（中级）——Unit10Languagepoints2.Itturnsoutthatthedamagewascausedbyaseverecyclonelastweek.1)turnout:tobeknownordiscoveredfinallyandsurprisingly结果是e.g.Sheassuredhimthateverythingwouldturnoutallright.她向他保证一切都会变好的。2)severe:/sə'vɪə/adj.causingverygreatpain,difficulty,worry,damage,etc.;veryserious严酷的；严重的e.g.Ourcompanyhasbeenunderseverepressuretocutcosts.我们公司一直承受着削减成本的严峻压力。Inputting职场实用英语交际教程（中级）——Unit10Languagepoints3.Itwascausedbyanaturaldisaster,asstatedintheforcemajeureclauseofthecontract.clause:/klɔːz/n.apartofawrittenlaworlegaldocumentcoveringaparticularsubjectofthewholelawordocument（法律等文件中的）条款，项目e.g.Undertheclause,thecompanyisresponsibleforthehealthofitsemployees.根据该条款，公司对员工的健康负责。InputtingLanguagepoints职场实用英语交际教程（中级）——Unit104.Ineedthemtoexemptourresponsibilityfromthedamages…exempt:/ɪg'zempt/v.toexcusesomeoneorsomethingfromaduty,payment,etc.免除；豁免e.g.Smallbusinesseshavebeenexemptedfromthetaxincrease.小企业已免征增税。Inputting职场实用英语交际教程（中级）——Unit10LanguagepointsCulturalPointCyclone:Cyclonescanbethemostintensestormsontheearth.Therearetwotypesofcyclones:mid-latitudecyclonesandtropicalcyclones.Mid-latitudecyclonesarethemaincauseofwinterstormsinthemiddlelatitudes.TropicalcyclonesarealsoknownashurricanesintheNorthAtlanticOceanandtheeasternNorthPacificortyphoonsinthewesternNorthPacificaroundChina,JapanandthePhilippines.Inputting职场实用英语交际教程（中级）——Unit10BusinessPointForce

Majeure:Forcemajeureisatermwhichincludesbothnaturalforcesandtheforcesrelatedtohumanintervention,includingwars,governmentlevies,strikes,etc.Aforcemajeureclauseispresentinmostcommercialcontractsandisacarefullydraftedlegalarrangementintheeventofacrisis.Insurancepoliciesusuallyspecifywhichparticulareventstheycover.Inputting职场实用英语交际教程（中级）——Unit10Inordertoverifytheinformation,Sarahsearchesonlineandreadsanewsreportontheseverecyclonedescribedintheclaim,thelandfallofwhichhascausedseriousdamagetothecoastalregions.ReadingInputting职场实用英语交际教程（中级）——Unit10InputtingTask1ReadthenewsreportandcompletethetablewiththeinformationfromPara1.LandfallofthecycloneLandfalldateatnighton1._______________Landingsitenear2.______________

Impactsthewholecity3.______________

roadsclosedandsomecars4.____________infloodwaters5.____________inmanypartsofthecitypowercutsabandonedinshutdown

theport

25November职场实用英语交际教程（中级）——Unit10Whichofthefollowingisnottheresultofthecyclone?Heavyrain.Flooding.Strongwind.Massiveoceanwaves.Whichofthefollowingstatementsisnottrueaboutthecyclone?Itweakenedafterthelandfall.Itkilledpeople.Itsforwardspeedhasmadeitthefastestcyclonerecorded.Theactualdamagefromthecyclonewillbefoundoutsoon.✔Task2Readthenewsreportagainandchoosethebestanswer.Inputting✔职场实用英语交际教程（中级）——Unit10Whatdidthesourceimplybysaying“sopropermaintenanceofinfrastructurecouldhaveavoidedthedamage”?Thedamagehadbeenavoided.Theinfrastructurewasingoodcondition.Damagetotheinfrastructurecouldnotbeavoided.Goodinfrastructurewouldhavemadeadifference.Whichofthefollowingstatementsistrueaboutthiscycloneandthatoftwoyearsago?Theybothhadseriousimpactonlife.Theybothcausedareservoirdischarge.Theybroughtthesameamountofrainfall.Theywereofthesamestrengthafterlandfall.✔Task2Readthenewsreportagainandchoosethebestanswer.Inputting✔职场实用英语交际教程（中级）——Unit10Whatdidtheexpertsworryaboutaccordingtothereport?Farmerswouldneverrecoverfromtheimpactofthecyclone.Agriculturewouldbeaffectedforashortperiodoftime.Theregionwouldbefrequentedbycyclonesinthefuture.Heavyrainandstrongwindwouldcontinueacrosstheentireregion.✔Task2Readthenewsreportagainandchoosethebestanswer.Inputting职场实用英语交际教程（中级）——Unit10Languagepoints1.Inordertoverifytheinformationaboutthecyclone,Sarahsearchesonline…,thelandfallofwhichhascausedseriousdamagetothecoastalregions.1)verify:/'verɪfaɪ/v.toprovethatsthexistsoristrue,ortomakecertainthatsthiscorrect核实；证明e.g.Herversionofeventswasverifiedbyseveralwitnesses.她叙述的事件得到了几位证人的证实。Inputting职场实用英语交际教程（中级）——Unit10Languagepoints1.Inordertoverifytheinformationaboutthecyclone,Sarahsearchesonline…,thelandfallofwhichhascausedseriousdamagetothecoastalregions.2)landfall:/'lændfɔːl/n.areachingofland(asbyatraveler,craft,orstorm)着陆e.g.The

storm

made

another

landfall

in

southern

Guangdong

late

on

Friday.周五晚些时候，风暴再次在广东南部登陆。Inputting职场实用英语交际教程（中级）——Unit10Languagepoints2.Thewholecityremainedinshutdownasthecyclonemadealate-nightlandfallneartheport…shutdown:/'ʃʌtdaʊn/n.theclosingofafactory,business,orpieceofmachinery,eitherpermanentlyorforashorttime（工厂）停工；（机器）停机e.g.Theshutdownoftheoldfactoryisscheduledfornextsummer.旧工厂计划在明年夏天关闭。Inputting职场实用英语交际教程（中级）——Unit10Languagepoints3.

Strongwindandheavyraincutthroughthecity,causingwidespreadfloodinginseveralpartsandon

theoutskirts.1)cutthrough:tomoveorpasseasilythroughwaterorair穿过；挤进e.g.Theboatseemedtobeafish,easilycuttingthroughthewaves.这艘船仿佛一条鱼，轻而易举地穿过海浪。2)outskirts:/'aʊtskɜːts/n.theareasthatformtheedgeofatownorcity市郊；郊区e.g.Thereisaplantobuildanewshoppingmallontheoutskirtsoftown.有计划在城郊建造一个新的购物中心。Inputting职场实用英语交际教程（中级）——Unit104.Manyareassufferedpowercutsaswell.powercut:aninterruptioninthesupplyofelectricity停电；断电e.g.Thefoodinthefreezerislikelytogobadduringapowercut.

停电期间，冰箱里的食物可能会坏掉。InputtingLanguagepoints职场实用英语交际教程（中级）——Unit105.…andcausedheavyrainfallalongthecoastalareasandeventheinlandarea.inland:/'ɪnlənd/adj.inthemiddleofacountry,awayfromthesea内陆的；内地的e.g.Withnewtrainlinksandbetterroads,thesmallinlandtownsarenowverywellconnected.有了新的火车线路和更好的道路，内陆小城镇的互通更加便捷。InputtingLanguagepoints职场实用英语交际教程（中级）——Unit106.Threepeoplehavereportedlydiedsofar.

sofar:untilnow迄今为止；到目前为止

e.g.Sofar,talksonthecooperationbetweenourtwocompanieshavegonesmoothly.到目前为止，关于我们两家公司合作的会谈进展顺利。InputtingLanguagepoints职场实用英语交际教程（中级）——Unit107.Around0.1millionpeople,including28,161children,weresentto1,694reliefcampsfromlow-lyingareas.1)relief:/rɪ'liːf/n.food,money,orservicesthatprovidehelpforpeopleinneed救济；救援e.g.Privatepostalcompaniesalsosupportdisasterreliefeffortsbydistributingurgentsupplies.私营邮政公司也可以通过分发紧急物资来支持救灾工作。InputtingLanguagepoints职场实用英语交际教程（中级）——Unit107.Around0.1millionpeople,including28,161children,weresentto1,694reliefcampsfromlow-lyingareas.2)low-lying/ˌləʊ'laɪ-ɪŋ/:adj.atalevelthatisnotmuchhigherthanthelevelofthegroundorhorizonorsea（土地）低洼的e.g.Expertsarepredictingthatthesealevelwillrise,floodingmanylow-lyingareas.专家预测，海平面将会上升，淹没许多低洼地区。InputtingLanguagepoints职场实用英语交际教程（中级）——Unit108.Ithasremindedpeopleofthefloodsandthecyclonetwoyearsago,whichseriouslyimpactedlifefordaysandledtoareservoirdischarge…1)remindsbof:tobesimilarto,andmakesomeonethinkofsth/sb

else让某人想起（类似的人或物）e.g.Thewayshespokeremindedmeofmybestfriend.她说话的方式让我想起了我最好的朋友。InputtingLanguagepoints职场实用英语交际教程（中级）——Unit108.Ithasremindedpeopleofthefloodsandthecyclonetwoyearsago,whichseriouslyimpactedlifefordaysandledtoareservoirdischarge…2)reservoir:/'rezəvwɑ:/n.aplaceforstoringliquid,especiallyanaturalorartificiallakeprovidingwaterforacityorotherarea水库；蓄水池e.g.Thebenefitwhichthereservoirbringstothevillagersisnotlimitedtoagriculture.水库给村民带来的好处不仅限于农业。InputtingLanguagepoints职场实用英语交际教程（中级）——Unit109.Theveryseverecycloneoftwoyearsagohadsimilarlycausedmuchdistresstofarmers…distress:/dɪ'stres/n.severeproblemscausedbynothavingenoughmoney,food,etc.orfeelingofextremeworry,sadness,orpain痛苦；忧虑e.g.Thelocalgovernmenttriestorelievethedistresscausedbynaturaldisasters.当地政府努力缓解自然灾害造成的苦难。InputtingLanguagepoints职场实用英语交际教程（中级）——Unit1010.…fearedagriculturemightalsobeimpactedintheshortterm…intheshortterm:duringtheperiodoftimethatisnotveryfarintothefuture在短期内e.g.Theprojectmaycostmoneyintheshortterm,butitwillhavelong-termbenefits.该项目在短期内可能会耗费资金，但它会带来长期收益。InputtingLanguagepoints职场实用英语交际教程（中级）——Unit10Environmentalgroupshadcalledforthepermanent____________(shutdown)oftheplant.Theorganisationwouldraisemoneyto____________ (relief)thefamineinAfrica.ThenewsreportsaboutpenguinsinAntarcticawerevery____________(distress).Thedetailsofthedocumentsprovidedbyjobapplicantsneedto____________(verify).WatertransportalongtheYangtzeRiverenablesgoodstobetransported___________

(inland)atlesscostsfromShanghai.shutdownrelievedistressinginlandbeverifiedTask1Fillintheblankswiththecorrectformofthewordsgiveninbrackets.Inputting职场实用英语交际教程（中级）——Unit10Choosefromthephrasesintheboxtocompletethesentences.Changetheformifnecessary.cutthroughpowercut

sofar

remindsbof

intheshorttermAttheendofherspeech,sheonceagain_________________ourresponsibility.Itmaydosomegood__________________,butit’snotgoingtosolvetheproblematall.Canyouprepareareportdetailingwhatwe’vespentontheproject____________?Theairatthisheightisthinner,soaeroplanescan______________theairmoreeasily.Wehadn’texpecteda(n)______________soweweresurprisedwhenthelightsinthehousewentoutlastnight.remindedusof

intheshorttermTask2Inputtingsofarcutthroughpowercut职场实用英语交际教程（中级）——Unit10Rewritethefollowingsentencesafterthemodels.Model1Strongwindandheavyraincutthroughthecityandthuscausedwidespreadfloodinginseveralpartsandontheoutskirts.—Strongwindandheavyraincutthroughthecity,causingwidespreadfloodinginseveralpartsandontheoutskirts.ExerciseTheheavysnowlastedaweekandledtoserioustrafficconfusioninthearea.2.Asgarlicages,itsskinisgraduallydriedupandthusmakesiteasiertopeel.Theheavysnowlastedaweek,leadingtoserioustrafficconfusioninthearea.Task3Asgarlicages,theskinofitisgraduallydriedup,makingiteasiertopeel.Inputting职场实用英语交际教程（中级）——Unit10Model2Ifwehadproperlymaintainedtheinfrastructure,thedamagecouldhavebeenavoided.—Propermaintenanceofinfrastructurecouldhaveavoidedthedamage.ExerciseIfwehadmadeathoroughinvestigation,thecausescouldhavebeenfoundout.2.Ifwehadappliedthenewtechnology,ourproductioncostcouldhavebeenreduced.Task3Rewritethefollowingsentencesafterthemodels.Athoroughinvestigationcouldhavefoundoutthecauses.Theapplicationofthenewtechnologycouldhavereducedourproductioncost.Inputting职场实用英语交际教程（中级）——Unit10CulturalPointInfrastructure:Infrastructureisthegeneraltermforthebasicphysicalsystemsofabusiness,regionornation.Examplesofinfrastructureincludetransportsystems,communicationnetworks,sewage,water,andelectricsystems.Inputting职场实用英语交际教程（中级）——Unit10BusinessPointSource:Injournalism,asourceisaperson,publication,oranyotherrecordordocumentthatgivestimelyinformation.Sourcesareveryimportantifjournalistswanttoreportoneventsorissuesandtelltheaudiencemoredetailsorotheraspectswhichcannotbeseendirectly.Intheworkplace,sharingreliableandaccurateinformationfromcrediblesourcescanoftenencouragecollaborationamongemployeesandhaveapositiveeffectonproductivityandefficiency.Inputting职场实用英语交际教程（中级）——Unit10StructuringRejectionemailsarenoteasytodraft.Sarahneedstofigureoutawaytoturndowntheclaimandstillretainthecustomer’sgoodwill.Therefore,sheturnstowritingguidanceforhelpandhasgotanexplanationofhowtowritearejectionemailandasampleforreference.Inputting职场实用英语交际教程（中级）——Unit10ExplanationInputtingTowriteagoodandclearrejectionemail,youshould:1)Letthecustomerknowyouunderstandtheirpositionorthatyouhavegiventheirclaimseriousconsideration.3)Closeonapositivenote,like“Weappreciateyouasacustomerandlookforwardtoservingyouinthefuture.”or“IamsorryIcouldnotbeofmorehelptoyou.Pleasecontactmeifyouhavefurtherquestions.”2)Makeyourrefusalbriefbutclear.Andpresentanexplanationofwhyyouareunabletoaccepttheclaim.Ifpossible,offerthecustomeranalternativeplan.职场实用英语交际教程（中级）——Unit10Readtheemailandanalysehowthestructureisorganisedbywritingtherelatedsentencesonthelines.IntroductionShowyourempathyforthecustomerTaskWecanimaginehowdisappointedyoumusthavebeentodiscoverthatthebackpackyouboughtfromDoeCampingSupplywastoosmalltoholdyourgearforanextendedtrip.Inputting职场实用英语交际教程（中级）——Unit10Readtheemailandanalysehowthestructureisorganisedbywritingtherelatedsentencesonthelines.BodyClearlyrefusetheclaimExplainthereasonsforyourrefusalOfferanalternativeplan(ifany)TaskWesympathisewithyourplight.However,youdidbuythebackpackduringourtwo-dayThanksgivingBlowoutSale,andsignspostedduringthesalesaidthatwecouldoffernorefundsorexchanges.InputtingThisistheonlywaythatDoe’scancontinuetobringyousuchlowpricesonourblowoutsales.Processingreturnsandexchangeswouldgreatlyincreasethepriceofthegear.Weareenclosinga$5giftcertificateyoucanredeematanyDoeCampingSupplystore.Itcanbeusedonallmerchandise,includingsaleitems.职场实用英语交际教程（中级）——Unit10ConclusionCloseonapositivenoteTaskWevalueyourpatronagehereatDoe’sandhopeyouwillcontinuetovisitusforallyouroutdoorsupplies.Inputting职场实用英语交际教程（中级）——Unit10Readtheemailandanalysehowthestructureisorganisedbywritingtherelatedsentencesonthelines.In“Inputting”,Sarahhaslearnedeverythingaboutthedamagedgoods.Shegotthelegaldocumentssentbytheshippingagencywhichcanexempthercompanyfromthecompensation.Shehasalsolearnedhowtoreplytheclaimprofessionally.ImagineyouareSarah.Youaregoingtowriteanemailtorejecttheclaim.Thefollowingstepsmayhelpyouwiththeproject.Outputting职场实用英语交际教程（中级）——Unit10Step1

GathernecessaryinformationGatherinformationfrom“Inputting”fortheemail,suchaswhathashappened,whyithashappened,whoshouldbearthelosses,whatshouldbedonetosettletheproblem,andwhatdocumentsarerequiredtodealwithaclaim.Step2ListkeywordsandexpressionsListthekeywordsandexpressionsrelatedtosettlingaclaimthatyouhavelearnedin“Inputting”.Thesewordsandexpressionsmightbeusedinyouremail.Step3OrganisetheemailMakeanoutlineoftheemailbycompletingthefollowingtablewiththeinformationyou’vegotinStep1.Youmayreferto“Structuring”forthestructureofanemailtorejectaclaim.Outputting:Writeanemailtorejectaclaim职场实用英语交际教程（中级）——Unit10Step4

DrafttheemailDraftyouremailaccordingtotheoutline.Youmayreferto“Structuring”forthephrasesandexpressionsthatcanbeusedinyouremail.Step5

ProofreadtheemailandreviseitbeforesendingitoutBeforeclickingonthe“Send”button,proofreadtheemailandreviseitbasedonthefollowingquestions.Haveyourefusedtheclaimandexplainedthereasonsclearly?Haveyouorganisedyouremailinaclearandlogicalway?Haveyoudouble-checkedyouremailtoavoidmisspellings?Areyouwellpreparedandconfidentenoughtosendit?职场实用英语交际教程（中级）——Unit10Outputting:WriteanemailtorejectaclaimSampleAnswerTo:Steven.B@From:Sarah.H@Subject:ReplytotheClaimforDamagedGoodsDearMrStevenBrown,Thankyouforcontactingusaboutyourconcerns.Wefeelverysorryforyourloss.Weunderstandthatfindinggoodsdamageduponarrivalcanbeanextremelydistressingorfrustratingexperience.职场实用英语交际教程（中级）——Unit10Outputting:WriteanemailtorejectaclaimSampleAnswerWehavecarefullyreviewedyourclaimandhaveverifiedthatyourshipmentwasdamagedintheseverecycloneof25November.Thecitywhichourgoodswereheadingforwasshutdownurgentlybecauseofthewidespreadfloodingandthetruckswerestuckinthefloodwatersontheroad.Wedidourpartaccordingtothecontractinordertoguaranteeproperpackinganddelivery.Thedamageinspectionreportshowsthedamagewasnotduetoimproperpackagingorhandlingbutduetothenaturaldisasterduringtransport.Asstipulatedinthecontract,thecarriersareexcludedfromanyandallliabilityrelatingtoforcemajeure,whichthecyclonecertainlywas.Baseduponthesefacts,wemustrespectfullydeclineyourclaim.Youmaycontactyourinsurertofindoutifthishasbeencoveredinthepolicy.

职场实用英语交际教程（中级）——Unit10Outputting:WriteanemailtorejectaclaimSampleAnswerAlthoughwecannotaccepttheclaim,wedostillhaveaninventoryoftheshoesyouordered.IfitisOKwithyou,wewillsendyoutheseshoesthisweektoreducetheimpactofmissingthewonderfulopportunityofsalesinyourmarket.IamsorryIcouldnotbeofmorehelptoyou.Pleasecontactmeifyouhavefurtherquestions.Isincerelyhopethatthisunfortunateincidentwillnotaffectourfuturerelations.Sincerely,SarahHanSalesDirectorJXGlobalTradingCo.,Ltd职场实用英语交际教程（中级）——Unit10Outputting:WriteanemailtorejectaclaimSuggestionsforevaluation

Content

Doestheemailincludeenoughinformationaboutsettlingaclaim?Structure

Istheemailcompletelyandlogicallyorganised?LanguageArethewordchoiceandsentencestructuresappropriate?CommunicationStrategy

Istheemailwritteninaclearandeffectivewaytotheaudience?职场实用英语交际教程（中级）——Unit10Outputting:WriteanemailtorejectaclaimListeningReadingExtending职场实用英语交际教程（中级）——Unit10ListeningSarahcomestotheofficeofGeorgeWilliams,asalesmanager,toreporttohimthattheclaimhasbeensettled.Shefurtherexplainswhatshehasdone.Extending职场实用英语交际教程（中级）——Unit10ExtendingScriptsSarah:George,Ijustwanttoupdateyouonthedamageclaim.George:Oh,Irememberthat.Whereisitnow?Sarah:Ithasbeensettled.George:Goodjob,Sarah.Whathaveyoudone?Sarah:WhenIgottheclaim,Icalledtheshippingagencytoconfirmtheinformation.Robertfromtheshippingagencygavemesomedetailedinformationaboutthedamage.Obviously,itisnotforustocompensate.George:Then,shoulditbetheshippingagency?Sarah:No.Roberthasconductedadamageinspectionandthereportsuggestsitwasanaturaldisaster.Nobodywillberesponsiblefortheloss.George:Buthowaboutthecustomers?职场实用英语交际教程（中级）——Unit10ExtendingScriptsSarah:Iwroteanemailtothem,clearlyexplainingthereasonswhywewouldn’taccepttheclaim.Ihavealsosentthemthenecessarylegalfiles.George:Didtheyacceptthat?Sarah:Theywereveryangryatfirstwhentheylearnedthatwewouldnottakeresponsibilityforthedamage.Iexplainedpatientlytothemandfinallypersuadedthem.George:Isthereawaytom